# Center for Officials Services — user reviews > 34 indexed App Store user reviews of Center for Officials Services by DragonFly Athletics, LLC, rated 1.77/5 from 66 ratings. - Source: https://appshunter.io/ios/app/center-for-officials-services/id1591490371/reviews - App overview in markdown: https://appshunter.io/ios/app/center-for-officials-services/id1591490371.md - Rating breakdown: 5★ 9 · 4★ 3 · 3★ 0 · 2★ 6 · 1★ 48 ## Newest reviews (15 of 34) ### 1/5 — Absolutely horrible *2024-07-30, version 1.21* Where do I start? The max app always crashes You can only make 4 transfers to your bank account a month after that a $5/ transfer fee applies You can’t see who you are working with until every one accepts You can only write reports for red cards and not yellow cards which do need to be reported Even coaches I know hate it I wonder who and how much the people in Chapel Hill were bribed to switch to this app from Arbiter ### 1/5 — Missing a lot compare to competitors *2024-07-26, version 1.21* If your association is looking to move to this app please think twice. Is not good, lots of basic functionalities are missing. Support only says , is not available we are working on it, is being more than one year that my association was moved here and so far no improvement ### 1/5 — App will not work on my phone? *2024-07-19* I have a 14 pro max iPhone. The app opens to the login page. I typed in my login and password then pressed login. A blank page appears. ### 1/5 — Not a good review *2024-02-10, version 1.19* Dragonfly is the worst assigning app I've encountered. It has a fraction of the features that other assigning programs offer, and the features it does offer are mostly flawed or unusable. This program seems to be designed and run by people who have no connection to (or knowledge of) sports officiating. ### 1/5 — Terrible user interface and unhelpful customer service. *2024-02-07, version 1.19* The navigation on this app (and it’s web counterpart) is counter-intuitive, options are very limited, the ability to edit things such as blocks is almost non-existent, and customer service never offers viable solutions to any issues. ### 1/5 — What a mistake *2023-11-30, version 1.19* No calendar synchronization. No filtering for games that have been assigned but not yet accepted—so you have to scroll through an entire season of games regularly, just to make sure you didn’t miss an assignment. No ability to turn off useless reminder notification emails. Horrendous (ie, “no”) customer support that basically tells you your problems aren’t important to them. This app makes an official’s job significantly more difficult and complicated. It’s hard to imagine how Ohio moved to it, knowing how problematic it is. ### 1/5 — Worthless piece of crap *2023-11-24, version 1.19* Basically, the app is nearly useless and about the only good thing is being able to see your schedule and transfer your pay to your account. There is no calendar and you can’t see your blocked dates on the app. Of course, this should be no surprise as the full site is also pretty useless. Top it off with ZERO customer support and you have a whole state of unhappy officials, assignors and schools who would love to go back the Arbiter. ### 1/5 — Horrible customer service and issues throughout *2023-09-25, version 1.19* There are so many issues I have had with this app. I’ve reached out to dragonfly several times and was basically told they can’t help. When I asked for my issues to be forwarded to another agent to help I was told there was no one else. And when I asked to have someone else in Customer Service speak with me I was told “I’m the manager of customer service and there’s no one else I can forward your issue to”. Dragonfly is unwilling to address issues and because of that I’m not getting paid my game fees and that is creating conflict between myself and the schools ### 1/5 — Junk *2023-09-12, version 1.19* This app is so annoying can’t even see a way to get help . Need to add a sport on my list of things I can do but it’s not letting me do so . No place to add it. Just junk needs tons of work to do any sort of good. ### 1/5 — DF Max *2023-08-22, version 1.18* This app can’t hold a candle to Arbiter. Lacks everything and charges you $5 if you do more than 4 withdrawal transactions per month. An absolute joke that OHSAA switched from Arbiter to this. ### 1/5 — Truly bewildering how bad it is *2023-08-18, version 1.18* There must not have been any business analyst and process coordinator that looked into what officials need, and it feels like no referees were talked to or their input listened upon. So many basic things are missing. ### 1/5 — Going backwards *2023-08-18, version 1.18* Nothing good to say here. Game are not linked, getting assigned when I already have a game at the same time. Mileage blocks are not flexible for people that work both at home and in an office in a different city. Blocks don’t work. Font size is not friendly. ### 1/5 — Very bad design *2023-08-17* This app and the software in general have a bad design for official, I can’t talk for schools, but I will not recommend it. If I have the option not to used I will not ### 1/5 — Poor iPad support *2023-07-24, version 1.18* Yay, this app wants to use a tiny window on an iPad. Come on, Dragonfly, surely it isn’t that hard to code an app that will utilize a device’s full screen? I will hold any other judgement until I use what little else this app appears to offer the official. ### 1/5 — Terrible performance *2023-07-13, version 1.17* First year being forever to migrate to dragonfly and away from arbiter. This app just hangs when trying to log in and the website isn’t much better performance compared to arbiter sports so I don’t know why I expected the app to actually work 😖. Hopefully it will get rectified soon before fall soccer season hits full swing. ## Most critical reviews (10 lowest-rated) ### 1/5 — Pay *2026-03-09, version 1.25* Why are we still waiting 3-5 business days to receive our money. It should be in our personal account immediately. Dragongfly is still useless. ### 1/5 — A pile of confusion *2026-02-15, version 1.25* 1. No access to testing or NFHS for officials so have to go online to access. 2. Only Partial schedule shown leading to confusion when Arbiter as trustworthy as ever gives full schedule 3. No confirmation given after request of funds to be transferred is submitted so more confusion. ### 1/5 — Awful *2026-01-01, version 1.25* I can’t stand using this app for so many reasons. I don’t recommend and I say save yourself the effort of trying to use this app. ### 1/5 — WORTHLESS COMPANY and App *2025-06-17, version 1.23* Can login online but app says wrong username or password. Using same information online and it works. Arbiter Sports blew this app out of the water ### 1/5 — Terrible Product *2025-01-07, version 1.21* This is the worst assigning software I have used. I can’t believe any soccer association can be happy with this product. ### 1/5 — Non existent IT support *2024-11-01, version 1.21* The instructions to sync with Google calendar do not work. I’ve had several IT pros try but fail. Contacting Dragonfly was an additional waste of time. I miss Arbiter Sports. ### 1/5 — Stupid App *2024-10-23, version 1.21* It won't open and freezes on the football field. I have installed and deleted it more times than I can remember. ### 1/5 — Does not work! *2024-08-17, version 1.21* App will not even load on my iPhone. It was working fine last year, but totally broken now. Help desk said that I would have to use my windows based system. IOS version is useless! ### 1/5 — App not working *2024-08-15, version 1.21* You tap on the three lines at the top left no response. It will not show the rest of the dates for past games. It’s like I’m limited to what I see if I hit pay nothing happens. ### 1/5 — Won’t open *2024-07-31, version 1.21* App won’t open. I’ve uninstalled and reinstalled it three times. Won’t get past the football field background. ## Most praised reviews (5 highest-rated) ### 5/5 — Retract my review *2024-07-30, version 1.21* My first review was one star bc my app wouldn’t work. I had to reset my phone and it worked perfectly. Got my assignments, accepted them, got paid and transferred it out. ### 3/5 — Just ok *2026-06-22, version 1.25* Just ok. No calendar synchronization for referees/ umpires. Adding that would tremendously improve this app. ### 2/5 — 👎🏾 *2025-08-17, version 1.25* There are constant issues with this app. Not receiving emails or assignments. ### 2/5 — Review *2025-08-04, version 1.25* Very basic but there are items only available in the app or the website. Both the app & website should reflect the same information. Also, need to allow text size increase within the app ### 2/5 — App issue *2024-02-19, version 1.19* App opens but will immediately close. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*