# CenterPoint Energy My Account — Energy for what matters most

> Utility account management for bill payment, usage tracking, and outage reporting. (iPhone/iPad app by CenterPoint Energy Inc.)

- Source: https://appshunter.io/ios/app/centerpoint-energy-my-account/id6473857677 (this page in markdown: same URL + `.md`)
- Developer: [CenterPoint Energy Inc](https://appshunter.io/developer/1458918187)
- Category: Utilities
- Price: Free
- Rating: 2.60/5 from 92 App Store ratings · 45 written reviews indexed
- Age rating: 17+
- Requires: iOS 17.2 · 67 MB
- Languages: American English
- Released: 2025-04-27
- Data updated: 2026-08-22
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/centerpoint-energy-my-account/id6473857677/reviews.md

## What is CenterPoint Energy My Account?

CenterPoint Energy’s mobile app offers a convenient and easy way to pay bills, view usage, report outages, and view billing activity. Customers can quickly make payments using saved payment methods or Apple Pay. The app also provides easy access to our outage tracker for estimated times of resolution at our customers’ fingertips. 

You must have an online account to use the app. Register for My Account at CenterPointEnergy.com to get started. 
Not available for customers located in LA and MS service areas.

## Key features

- Pay bills
- View energy usage
- Report outages
- Track outage resolution times
- View billing activity
- Use saved payment methods
- Use Apple Pay

## What do users think of CenterPoint Energy My Account?

Overall sentiment: positive

**Pros**

- 👍 Clean and intuitive interface
- 💳 Easy payment options including Apple Pay
- 🚀 Quick and easy bill payment

**Cons**

- 🐛 Bugs with payment setup and account credit
- 🔒 Lack of security features like FaceID

**Commonly reported bugs**

- Cannot set up payment method if account has credit
- Error message to 'contact us' for payment issues

**Most requested features**

- More detailed energy usage graphs
- Autofill for Apple passwords

## Recent user reviews (10 of 45)

All indexed reviews: https://appshunter.io/ios/app/centerpoint-energy-my-account/id6473857677/reviews.md

### 1/5 — Needs major improvements

*2026-06-22*

The app needs major work done. It’s not user friendly and quite confusing but I think my biggest issue would be the notification button when you click on the message doesn’t go away it just stays there.

### 1/5 — Worst Consumer Experience

*2026-06-22, version 2.6.0*

Log in issues

### 1/5 — Worthless

*2026-05-23, version 2.4.0*

Cannot keep passwords and account login information straight.

### 1/5 — APP

*2026-05-16, version 2.3.0*

Who made this App? You need to find a person who can approve your app . I have never seen a app that is so hard to pay a bill Totally ridiculous

### 1/5 — Worst payment app

*2026-05-14*

Apple probably removed my honest review what I always experience every month. Every month using this app to make a payment I gotta change my password. This is the worst utilities app I have ever used for monthly payment.

### 1/5 — Trash

*2026-05-10*

As with many other users, I haven’t been able to log in for months. I keep getting the “incorrect username/password “ error. Please fix or otherwise the app is useless

### 1/5 — Stupid app

*2026-05-07, version 2.2.0*

Dumbest goddamn app I’ve ever used. It masks your email so you can’t login and there’s no way to fix it

### 1/5 — Continuously logged out

*2026-05-03, version 2.2.0*

Constantly automatic logged out of the app, once logged out it continuously says invalid password or email even though their right, good god please fix this

### 1/5 — “Log In Error”

*2026-04-20, version 2.2.0*

Cannot log in with the correct information, even though it works on the website. 

FIX IT

### 2/5 — cant pay my bills

*2026-04-11, version 2.1.0*

app won’t let me log in with right gmail and password 👎

## Frequently asked questions about CenterPoint Energy My Account

### What can I do with the CenterPoint Energy My Account app?

The app allows you to conveniently pay your energy bills, view your historical and current energy usage, and report power outages. You can also access estimated times for outage resolutions and review your billing activity.

### How do I pay my bill through the app?

You can make quick payments using saved payment methods or by utilizing Apple Pay directly within the app. Ensure your payment information is set up in your online account to facilitate easy transactions.

### Is there a cost to use the CenterPoint Energy My Account app?

The app itself is free to download and use. There are no additional charges for managing your account or performing transactions through the application.

### Who is eligible to use this app?

You must have an existing online account with CenterPoint Energy to use the mobile app. Registration for a My Account is available on the CenterPoint Energy website. The app is not available for customers in LA and MS service areas.

### How do I find out about power outages?

The app features an outage tracker that provides customers with estimated times of resolution for reported outages. This information is readily accessible at your fingertips within the application.

## Version history (last 5 releases)

### 2.8.0 — 2026-07-20

This version includes Scan and Pay, along with minor enhancements.

### 2.7.0 — 2026-07-06

This release includes quality improvements and performance refinements.

### 2.6.0 — 2026-06-22

This update includes performance improvements and minor fixes for a smoother and more reliable app experience.

### 2.5.0 — 2026-06-01

Minor enhancements added.

### 2.4.0 — 2026-05-18

Minor Bug fixes included.

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## More apps by CenterPoint Energy Inc

- [CNP University](https://appshunter.io/ios/app/cnp-university/id6738106823)

All apps by CenterPoint Energy Inc: https://appshunter.io/developer/1458918187

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*