# CenterPoint Energy My Account — user reviews > 45 indexed App Store user reviews of CenterPoint Energy My Account by CenterPoint Energy Inc, rated 2.60/5 from 92 ratings. - Source: https://appshunter.io/ios/app/centerpoint-energy-my-account/id6473857677/reviews - App overview in markdown: https://appshunter.io/ios/app/centerpoint-energy-my-account/id6473857677.md - Rating breakdown: 5★ 29 · 4★ 4 · 3★ 4 · 2★ 10 · 1★ 45 ## What do users think of CenterPoint Energy My Account? Overall sentiment: positive **Pros** - 👍 Clean and intuitive interface - 💳 Easy payment options including Apple Pay - 🚀 Quick and easy bill payment **Cons** - 🐛 Bugs with payment setup and account credit - 🔒 Lack of security features like FaceID **Commonly reported bugs** - Cannot set up payment method if account has credit - Error message to 'contact us' for payment issues **Most requested features** - More detailed energy usage graphs - Autofill for Apple passwords ## Newest reviews (17 of 45) ### 2/5 — cant pay my bills *2026-04-11, version 2.1.0* app won’t let me log in with right gmail and password 👎 ### 1/5 — Login still not fixed *2026-04-03* I’m seeing reviews as far back as February where people can’t use their login on the app. Well me too. I put the same exact login info as I do in browser, works on browser, says invalid login info on the app. I can’t track my service appointment because I never got emailed a “tracking number”. Was hoping the app would have more options. Needless to say it’s useless for me. ### 1/5 — No longer working *2026-03-27, version 2.0.0* Won’t let me login ### 1/5 — Login Error *2026-03-05, version 2.0.0* I’m a new customer and I’ve registered my account but every time I go on the app to check my bill it keeps saying my username or password is invalid when I know I’m inputting the correct login info. I’m hoping the delete and re-download I just did fixes the issue. ### 1/5 — Why so many updates? *2026-02-27* For whatever stupid reason, whenever the fine folks over at centerpoint decide to release an update that “fixes minor bugs”, I get to log into my app from scratch all over again. Super annoying, and what kind of bugs can an energy app possibly have? Dear lord. ### 1/5 — Password Issues *2026-02-24* This used to be a great app, but now every time I try to log in, it tells me that my username/password is incorrect, yet I can use the same username/password combination on their website and access my account. I don’t know what happened, but it would be awesome if someone could take a look at it and fix it. ### 1/5 — Where is tap to pay? *2026-02-24* Downloaded this app because Centerpoint’s website lists Applepay as an option if using the app. That option is NOT on available on the app in the payment method drop down. What gives? ### 2/5 — Login *2026-02-24* App isn’t working stating login is incorrect. However when I go to website and put in same login information on website I have no problem’s logging in. App isn’t working properly this needs to be looked at! ### 1/5 — App won’t work *2026-02-18, version 1.14* Unable to login with the app. Total garbage. ### 1/5 — Doesn’t work *2026-02-03, version 1.13* Terrible can’t log in ### 1/5 — Garbage *2026-01-15, version 1.13* Won’t allow login with correct username and password. I’ve changed the password so many times and it still doesn’t work. Easier to just use the website to login. ### 1/5 — Awful App *2025-11-22* The new app is the worst I’ve ever come across. Without going into its flaws, just let me say that by the time I looked at my bank account my single payment had been charged 3 times to my account. It also says all of nicknames I’ve tried to use for my review have been taken. Ridiculous! ### 1/5 — App never opened *2025-11-17* I was able to download the app but when I went to log on it took my log in credentials but the app would never open. I tried several times and nothing!! May try again but for now can only 1 star it. ### 1/5 — Expensive *2025-09-13, version 1.7* Wish there was other options because yall are whack for your prices! ### 1/5 — PJ *2025-09-03, version 1.6* This app does not work. Won’t accept password with continual loop for password. Useless app. ### 1/5 — Can’t login. Called support, they can’t help *2025-08-29, version 1.6* Can’t login. Called support multiple times and they can’t help. ### 1/5 — Centerpoint is a joke *2025-08-05, version 1.6* The app and the company are a terrible joke. ## Most critical reviews (10 lowest-rated) ### 1/5 — Needs major improvements *2026-06-22* The app needs major work done. It’s not user friendly and quite confusing but I think my biggest issue would be the notification button when you click on the message doesn’t go away it just stays there. ### 1/5 — Worst Consumer Experience *2026-06-22, version 2.6.0* Log in issues ### 1/5 — Worthless *2026-05-23, version 2.4.0* Cannot keep passwords and account login information straight. ### 1/5 — APP *2026-05-16, version 2.3.0* Who made this App? You need to find a person who can approve your app . I have never seen a app that is so hard to pay a bill Totally ridiculous ### 1/5 — Worst payment app *2026-05-14* Apple probably removed my honest review what I always experience every month. Every month using this app to make a payment I gotta change my password. This is the worst utilities app I have ever used for monthly payment. ### 1/5 — Trash *2026-05-10* As with many other users, I haven’t been able to log in for months. I keep getting the “incorrect username/password “ error. Please fix or otherwise the app is useless ### 1/5 — Stupid app *2026-05-07, version 2.2.0* Dumbest goddamn app I’ve ever used. It masks your email so you can’t login and there’s no way to fix it ### 1/5 — Continuously logged out *2026-05-03, version 2.2.0* Constantly automatic logged out of the app, once logged out it continuously says invalid password or email even though their right, good god please fix this ### 1/5 — “Log In Error” *2026-04-20, version 2.2.0* Cannot log in with the correct information, even though it works on the website. FIX IT ### 1/5 — App hasn’t worked once *2026-04-08* This app is absolutely terrible you’ll be lucky for it to let you login if you do login then it’ll say you need to pay online and that you don’t have permission to pay thru the app ## Most praised reviews (10 highest-rated) ### 5/5 — Speed and Functional *2026-04-07* App Looks Amazing ### 5/5 — Great app *2025-05-16* The interface is clean and intuitive, making it super easy to track my energy usage ### 5/5 — Clean and easy *2025-05-16* super easy to make a payment using apple pay and credit card ### 5/5 — Great! *2025-05-14* So excited to have an app that supports Apple Pay directly from the app. ### 5/5 — Finally! *2025-05-14* No more going to the web to pay my bill! Loving this! Thank you! ### 5/5 — Easy to use and pay my bill! *2025-05-12* This app makes it easy for me to pay my bill and view usage. Paying my bill is really quick and easy especially with using Apple Pay ### 5/5 — Easy to use *2025-05-08* Great App, it was very easy to pay my payment ### 5/5 — Like the clean and simple design *2025-04-30* Easy to use.. to the point.. like the design and showing the usage history… lot of information yet clean… great work keep up. ### 4/5 — Solid app, but needs a little work *2025-09-22* Certainly appreciate having the app, but the point of utilizing face ID for logging in is to eliminate the need for inputting a password. Currently, the app makes me input my password and then utilizes face ID to log me in. Which is very counterintuitive. Also, when clicking the “Pay Now” button to submit a payment, there’s no warning that you’re about to finalize the payment. Once you hit “Pay Now”, it truly means that you’re paying now lol. I believe to increase user friendliness there should be a, “Are you sure you would like to proceed?” type of message right after hitting “Pay Now.” Other than that, it’s a clean app and fairly straightforward. Thanks! ### 3/5 — Can’t pay my bill *2025-10-16* I’m able to view my bill and all the pdfs and my usage but when I click on pay my bill, it won’t allow me to scroll down far enough to click the pay now button, which is half the reason I got the app. And it doesn’t take me anywhere when I click on feedback to say this, which is why I’m posting it here. If I can pay on the app, it’ll be a 5 star! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*