# Centier Bank Mobile — user reviews > 83 indexed App Store user reviews of Centier Bank Mobile by Centier Bank, rated 4.79/5 from 6,816 ratings. - Source: https://appshunter.io/ios/app/centier-bank-mobile/id1162143605/reviews - App overview in markdown: https://appshunter.io/ios/app/centier-bank-mobile/id1162143605.md - Rating breakdown: 5★ 6,030 · 4★ 493 · 3★ 116 · 2★ 38 · 1★ 141 ## What do users think of Centier Bank Mobile? Overall sentiment: negative **Pros** - 🏆 Excellent customer service - 💻 Convenient online banking - 🤝 Friendly and helpful staff **Cons** - 🐛 Frequent app crashes - 🔒 Security issues with account access - 🕰️ Slow transaction processing - 🤯 Confusing UI updates **Commonly reported bugs** - Unable to log in after app update - Mobile check deposit not working - Bill pay feature crashing - Incorrect account balance display **Most requested features** - Restore widget functionality - Improve balance tracking and notifications - Streamline money transfer process - Bring back Face ID/biometric login ## Newest reviews (17 of 83) ### 4/5 — The update sucks *2026-01-28, version 26.7.3* Bring back the graph ### 3/5 — Widget/ UI *2025-01-22, version 25.8.3* The removal of the widget, was a terrible idea. The convenience of being able to see your balance and only your balance with no compromising details can’t be understated. Secondly the new UI is overly complex, while have more options sounds nice, most are niche at best and intrusive at worst. ### 3/5 — What happened to Face ID?! *2022-05-20, version 15.1.4* Please bring Face ID back to this app for IPhone. ### 2/5 — The new update is a huge hassle *2022-03-31, version 15.1.4* I typically love my bank, BUT the newest update has limited how much money you can transfer from account to account. This is a huge problem for my husband and I. He generally sends me 965$ to pay our rent and now he cannot send more that 500$ a day. There’s nothing the store can do to help, other than tell us to go pull cash and deposit into my account. Throws a huge wrench in things for us. There never was a limit and I hate this. ### 2/5 — Money transfers not showing *2022-02-10, version 15.1.4* My husband transferred money to my account but it wasn’t showing in my account. When I called the bank they said it was showing on their end and didn’t know why our apps weren’t reflecting that. It would be nice if the app would show what was transferred and what is available in each respective account. The money took three days to transfer which, I guess, I understand, but not reflecting the transaction in our accounts is a flaw on the apps part. ### 1/5 — Needs work *2021-10-19, version 15.1.4* The old app worked great. This one has problems when trying to deposit checks. After you take a picture of the check, the app signs you out. You can not deposit checks. ### 1/5 — Please fix *2021-10-15, version 15.1.4* Centier. I have been a customer for a very long time. Please fix the app. So much harder to navigate and pay bills or set up and edit reoccurring bills. I really miss the old app. Very disappointed with this one. 🥲 ### 1/5 — Horrible Update *2021-10-15, version 15.1.4* I have never had issues with Centier until this update was released. Now it’s the worst app and I hate using it. Super disappointed and frustrated. ### 1/5 — Ridiculous update *2021-10-13, version 15.1.4* Your update on 10/6 is terrible!! Most of the time it won’t connect. It’s been buffering for 6 hours today and was just as bad Monday. I called for customer support. And was told it was my fault- my internet’s fault-and perhaps I had not installed the app. Get it together and accept responsibility!!! My internet connection is fine. My app worked several times since last week. Being inaccessible 2 days out of 7 is a FAIL. ### 1/5 — App rehaul took away widget! *2021-10-12, version 15.1.4* Used to love the old app! Simple interface, easy to check balance, even had a widget for your home screen! Ever since the new “security update” they removed the widget and no longer have an option to enable it in the app which is a huge inconvenience to me personally. ADD THE WIDGET BACK AND ILL CHANGE MY REVIEW! ### 2/5 — Unnecessary Update *2021-10-12, version 15.1.4* So the app had some changes the other day I don’t know why. The menu screen is too messy now and has too much going on. Before the update it was clean and simple. Also the app doesn’t do Face ID recognition anymore so now I have to type my password in every time. I know I may sound nit picky but it’s those simple things that made this app great. Like the saying goes, “If it ain’t broke, don’t fix it.” ### 1/5 — terrible *2021-10-12, version 15.1.4* cant even reset username because of this awful update. it gives you a question to answer but there is not question that shows up. just a blank answer box ### 1/5 — New Update is awful *2021-10-11, version 15.1.4* They updated the app and it’s not intuitive at all, they have a small banner stating “First-Time login.” Even if you have used the app for the past 2 years apparently they want you to use the first time login option? If you do not the lock you out of your account which leads to a very unhelpful phone call with customer support. ### 1/5 — Bring back the old app *2021-10-11, version 15.1.4* The previous app was much more organized and easier to use. This new one has no facial recognition, doesn’t load, makes transactions confusing, and requires a password with a symbol to log in. What was wrong with the old one. If it ain’t broke, don’t fix it. ### 1/5 — Horrible *2021-10-09, version 15.1.4* Should have left original alone. Issues logging in…no Face ID…information now appears cluttered/difficult to read. ### 1/5 — New update *2021-10-08, version 15.1.4* Not a fan of the new update. Confusing to use, Took away Face ID, and just made thinking complicated. Had to reset my password just to get into my account. ### 2/5 — Bad update *2021-10-08, version 15.1.4* Cant login. Wont send me an email. Cant see the security question it wants me to answer. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible *2026-05-28, version 26.7.3* Needed a new card they said it would be mailed out they never did can’t use the account closing down the account Monday called customer service just plain stupid do I want to come in no I don’t when the card should have been mailed also they offered my fiancé a credit card but not me and I am the primary account holder lol no thanks plenty of banks out there ### 1/5 — Holding my account hostage *2025-10-17, version 26.7.3* Updated review: Centier won’t allow me to access my online account until I agree to only receive communications in electronic format. There is no option to decline agreement. I don’t live in Indiana anymore and mobile banking was the only way I was able to stay with Centier, but this shows me it’s time to find a new, more convenient bank. Original review: I keep having random logins from strangers (!!!) and support has tried to be helpful but ultimately ineffective. I have changed my password multiple times. Even worse, I am supposedly set up for two-factor authentication and email notifications which do not actually happen. I am honestly kind of freaked out at this point and don’t know what to do. ### 1/5 — App not working *2023-07-14, version 24.3.0* This app won’t work no matter what I do this is ridiculous what good is it if it won’t work ### 1/5 — Bad security features *2023-07-08* I keep having random logins from strangers (!!!) and support has tried to be helpful but ultimately ineffective. I have changed my password multiple times. Even worse, I am supposedly set up for two-factor authentication and email notifications which do not actually happen. I am honestly kind of freaked out at this point and don’t know what to do. Otherwise the app is pretty good. ### 1/5 — . *2022-07-12, version 15.1.4* it's always in accurate it is never what's supposed to be ### 1/5 — The worst ever app *2022-03-31, version 15.1.4* This is the worst ever app for digital banking. No support whatsoever. Asked question on Feb.2022 and at March 30 2022 still no answer or resolving a problems. Most useless layout, which doesn’t make a sense. After “great” update I lost track of my payments. They just disappeared. Contacted support, never got answers . Good bank, worst on-line banking. Because of that I going to change bank, thanks developers. Would not recommend. ### 1/5 — Awful *2022-01-16, version 15.1.4* I have been a customer for many years and have used online banking since it started. Latest update is awful. More complicated and will not allow me to use my phone security features and I have to sign in every time I use the app. Everything takes longer to find and takes longer to complete. ### 1/5 — Awful update *2021-11-15, version 15.1.4* The update totally ruined a perfectly good app. It went from easy-to-use and intuitive to a hard-to-navigate mess. It takes too long to find info. It can’t remember me - and constantly wants to confirm my identity by sending a text to my spouse’s phone. It was nice being able to check my balance, pay bills and make transfers. It’s practically useless to me now. ### 1/5 — Can’t log in *2021-11-01, version 15.1.4* Ever since the update I haven’t been able to log back into the app to check any of my accounts. This update is absolutely horrible. I miss the old app already ### 1/5 — Disappointed. *2021-10-21, version 15.1.4* Use to love the old version. Now my bank is having connection issues. Deleted all my accounts set up in the app. Having a hard time understanding how they thought this version was better. ## Most praised reviews (10 highest-rated) ### 5/5 — Super easy to navigate. *2025-01-23, version 25.8.3* Great bank. ### 5/5 — THE WORST UPDATE I HAVE EVER HAD *2021-10-22, version 15.1.4* This app literally did not need to change a THING about the layout. This update is the MOST confusing and useless layout update I have ever had on an app. And this is not the app to make confusing. I am highly considering setting up a different bank account so I can pay my bills easily and know everything is working properly. 5 stars so I can tell everyone how bad this app is now. Truly deserves a -1 star ### 5/5 — Upgrade *2021-10-20, version 15.1.4* Massive improvement this month. Big fan of the changes ### 5/5 — Newest app is nice *2021-10-06, version 15.1.4* There are some nice features in the new version - I like the money management options a lot. If you’re having trouble updating, just follow the instructions that were sent to you. Easy enough. ### 5/5 — Business Owner *2021-04-21, version 6.5.5.72* I love Centier bank Martha st everyone is great service there. Love the mobile banking also Mark ### 5/5 — Great Bank *2021-04-08, version 6.5.5.72* The best bank that gives you satisfaction friendly and very helpful!!! ### 5/5 — You guys are the beat I have been with you for 6 years *2021-03-30, version 6.5.5.72* You guys are the beat I have been with you for 6 years and everyone is so nice ### 5/5 — Online banking *2021-03-07, version 6.5.5.72* It has been a wonderful and easy way to bank! ### 5/5 — Centier Bank *2021-02-12, version 6.5.5.72* Great service , great people!! ### 5/5 — Great home town bank *2020-11-22, version 6.5.2.71* Awesome Bank!!!!!! Always there to help. Phone service is very friendly. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*