# Centinel Communities App — user reviews > 103 indexed App Store user reviews of Centinel Communities App by Yardi Systems, Inc., rated 4.28/5 from 616 ratings. - Source: https://appshunter.io/ios/app/centinel-communities-app/id1641932630/reviews - App overview in markdown: https://appshunter.io/ios/app/centinel-communities-app/id1641932630.md - Rating breakdown: 5★ 388 · 4★ 57 · 3★ 31 · 2★ 14 · 1★ 55 ## What do users think of Centinel Communities App? Overall sentiment: negative **Pros** - 💻 Easy to use - 🔍 Convenient maintenance requests - 💳 Simple payment processing - 🗓️ Helpful community information **Cons** - 🐛 Glitches and bugs - 🔒 Security/login issues - 💰 Excessive fees - 🕰️ Slow response times - 📊 Inaccurate data/information **Commonly reported bugs** - Unable to delete/edit payment methods - Maintenance request redirects not working - Inconsistent app performance and crashes - Incorrect rent/balance information displayed **Most requested features** - Expand maintenance request categories - Add priority options for maintenance requests - Improve communication and feedback loops - Streamline payment methods and reduce fees - Enhance community engagement features ## Newest reviews (13 of 103) ### 2/5 — Clunky *2025-12-09, version 25.8.0* Does what it has to do, but requesting maintenance is a guessing game. ### 2/5 — Tenant *2025-04-30, version 25.2.1* App fails to entertain any kind of actual inquiry without being hyperlink to actual website. Truly elementary and overpriced fee for payment processing. ### 2/5 — Payment issues *2025-02-04, version 24.8.0* Been trying to pay for 4 days now which cause me to be late on payment that’s honestly irritating bank said try again in a few waited hours n still problems hopefully goes through this time ### 4/5 — Works okay *2025-01-01* The app works fine expect for the glitches with the bulletin board when you scroll down to see the posts, it blacks out until you scroll further down. The app works OK it’s not the greatest. **Developer response:** Hello, we sincerely apologize for the issue you encountered using the bulletin board within the app. We are investigating and will work to have the issue corrected as quickly as possible. Thank you for your feedback! ### 1/5 — Disgruntled *2024-10-19, version 24.6.1* Needs Update. I am no longer stationed at Fort Drum and when I try to make a maintenance appointment, the Fort Drum people call me or my wife. Is it too difficult to re-route me to Fort Cavazos in the system and housing has no idea on how to fix it. So in my mind the rating is less than one star. Thanks ### 1/5 — Ridiculous *2024-10-08, version 24.6.1* I have to reset my password every single month when I need to login and make my payment. Not to mention the section for community posts are slower than snail mail. ### 1/5 — buggy *2024-10-02, version 24.6.1* ☹️ ### 2/5 — Needs work *2024-09-04* This app has issues with logging no in. I know I reset my password and try to login through the app and the next time I login I have to rest the password again. When I try to turn in a maintenance request I have to login again with no success and seems I have have to call the maintenance number which seems to get better results. **Developer response:** Hello, we understand how frustrating login issues can be. RSS requires a separate login, so you'll need to use the same email but set up matching passwords for both systems. We recommend saving your password when prompted and updating it regularly. If you continue having trouble, please reach out to your community office for assistance. We appreciate your feedback! ### 2/5 — Payment *2024-08-01, version 24.6.1* The payment takes days to come out of my account it shouldn’t take a week for it to be taken out ### 1/5 — This app *2024-06-04, version 17.4.0* You should have the option to use at at the housing office instead of paying a $5 a month service fee for this silly app 🤷🏽‍♂️ ### 4/5 — Easy to Use and convenient like alll Apps *2024-05-29* As much as we appreciate the convenience that this app provides we would also appreciate lower transaction fees… Or… have us sign up for a monthly subscription and get rid of transaction fees. Credit processing companies charge an arm and leg.. It’s 2024, how are these fees still robbing us!?! **Developer response:** Hello, thank you for taking the time to reach out. We are pleased to offer a free ACH payment option within the app, which allows you to use schedule payments from your bank account and avoid transaction fees. Please reach out to your community office if you need assistance or have any questions regarding this payment option. We appreciate your feedback! ### 4/5 — Works okay *2024-05-04* The app works fine expect for the glitches with the bulletin board when you scroll down to see the posts, it blacks out until you scroll further downs **Developer response:** Hello, we sincerely apologize for the issue you encountered using the bulletin board within the app. We are investigating and will work to have the issue corrected as quickly as possible. Thank you for your feedback! ### 3/5 — App survey *2024-05-03, version 17.4.0* The app works great. It’s just a shame that everything in this time has surcharge and extras fees. I’d rather walk a check into the office and save the 10 bucks every single time. ## Most critical reviews (10 lowest-rated) ### 1/5 — Could not set up payments from Navy Fed *2025-11-04, version 25.8.0* The title says it when I went into that multiple times to try and set up our monthly rent via Navy Federal. It didn’t work so one star. Make sure your app works before making this an option. ### 1/5 — Custom amount *2025-09-04, version 25.8.0* Custom payment amount only through Apple Pay? Why? ### 1/5 — User Beware!!!! *2025-09-01* Not only does this app charge fees ($9.95 per transaction to pay with debit card and 2.95% per transaction to use credit cards) for users to pay rent (bills) online, it prompts you to give your bank account credentials, user name AND password included if setting up your routing and account number to pay out of your checking or savings account. Not realizing that this was possibly a scam, I received a successful login alert at 1 AM in the morning telling me that someone had accessed my account information. Because of this, we had to close out all of our accounts and get new ones, which put a strain on our finances as we had to wait for a new card and new account to be set up. I called the Housing office to let them know what was going on and they said they were going to contact the people who run this app. I have not heard anything back from either company yet. I have reported this incident to the FTC and they will be reviewing this, so hopefully this doesn’t happen to anyone else. I do not trust this app and will continue to pay in person or over the phone for free. We don’t have to worry about my information readily being compromised and being charged for a service that should be free. According to the bank, no one should be asking you for your login credentials. Please be careful and think twice before using this app. **Developer response:** We’re sorry for the inconvenience during setup. The bank login is a secure verification option, but you may enter routing/account info directly. Please contact our office so we can assist further. ### 1/5 — App rent *2025-05-06, version 25.2.1* Systems does not show an accurate monthly of rent owe nor have the capacity to calculate monthly rent ### 1/5 — Slow and kluge *2025-03-11, version 25.2.0* Very poor app ### 1/5 — Garbage *2025-03-03, version 24.8.0* One of the worst apps I've ever seen. They send me this garbage to schedule routine service request appointments, and they don't even find the address where I live. ### 1/5 — Payment system requires update *2024-12-01, version 24.8.0* Unable to delete old cards or update existing cards makes payment difficult. At least add the option to remove existing used cards to replace with new. ### 1/5 — Garbage *2024-11-04, version 24.6.1* If I could give 0 stars I would. ### 1/5 — Auto Pay doesn’t work *2024-11-04, version 24.6.1* Basic payment option is easy. Setting up auto pay is impossible. I have tried multiple times and receive various error messages preventing auto pay. ### 1/5 — Payments *2024-11-02, version 24.6.1* My payment and Balances are never correct and very misleading. I’ve paid several late fees based off false data from the balance I supposedly owe on this app! ## Most praised reviews (10 highest-rated) ### 5/5 — Campbell Crossing *2024-12-16, version 24.8.0* Great Service - Highly Recommend ### 5/5 — Easy Peasy *2024-11-04, version 24.6.1* Super easy to pay rent and anything else you need to do. ### 5/5 — Easy to use *2024-10-04* Just moved into day and I’m glad there’s an app to help make maintenance request and payments. Let’s see if it remains good and has quick follow ups. **Developer response:** Hello, we're glad to hear you’re enjoying the convenience of the app for maintenance requests and payments. The app is designed to provide quick follow-ups and a seamless experience. If you ever need assistance, feel free to reach out. Thank you for your feedback! ### 5/5 — App review *2024-05-03, version 17.4.0* Really easy app to use to pay rent and send in mx requests. ### 5/5 — review *2024-05-02, version 17.4.0* l love living here on post..yall have everything we need..thank you very much ### 5/5 — Easy app *2024-03-08, version 17.4.0* Super easy app to use, makes paying rent and requesting maintenance so easy! ### 5/5 — Community and Banking Portals *2024-02-03, version 17.4.0* Very easy to navigate through, good information offered. ### 5/5 — Good *2024-01-29, version 17.4.0* Thank u for makin this app easy as possible ### 5/5 — App Survey *2023-12-01, version 17.3.0* Easy to navigate and payment processing is simple ### 5/5 — Nice App *2023-11-30, version 17.3.0* Nice App, easy to Navigate. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*