# Centivo Care — Healthcare Made Easy > Digital healthcare platform for managing medical needs, appointments, and referrals. (iPhone/iPad app by Eden Health, Inc..) - Source: https://appshunter.io/ios/app/centivo-care/id1201859973 (this page in markdown: same URL + `.md`) - Developer: [Eden Health, Inc.](https://appshunter.io/developer/1201859972) - Category: Medical - Price: Free - Rating: 4.19/5 from 64 App Store ratings · 26 written reviews indexed - Age rating: 17+ - Requires: iOS 15.1 · 40 MB - Languages: English, Spanish - Released: 2017-03-17 - Data updated: 2026-07-03 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/centivo-care/id1201859973/reviews.md ## What is Centivo Care? As a Centivo Care member, this app is your primary stop for all of your healthcare needs. You can use this app to: + Describe your symptoms to a doctor, determine if you need to see a clinician in-person and in some cases, get treatments and medications prescribed virtually + Book appointments in less than a minute + Get curated referrals to specialists in your health insurance network About Centivo Care: Centivo Care is a convenient alternative to in-person primary care. With Centivo Care, you have access to a primary care team with integrated behavioral health, plus after-hours access to a clinician for urgent needs. With our simple, engaging app, you can visit with your doctor from the comfort of your home, at work or on the go. If at any point you need specialist attention or to be seen in person, your Centivo Care team will guide you to appropriate in-network virtual or community providers. ## Key features - Virtual doctor consultations - Symptom description and virtual treatment - Quick appointment booking - Specialist referral guidance - Access to primary care team - After-hours clinician access ## Recent user reviews (10 of 26) All indexed reviews: https://appshunter.io/ios/app/centivo-care/id1201859973/reviews.md ### 1/5 — Unresponsive *2026-01-23, version 4.5.11* Their support line never has anyone ready to answer. I spoke to a representative at the Centivo Insurance branch and they even said they were having trouble reaching someone at the Centivo Care branch. I emailed them 3 days ago for a call back and the email was not answered/nor did I receive a call back. My issue was that they said I could not access the Centivo Care telehealth services until February 1st despite my summary of benefits stating that my coverage began on January 1st. Disappointed with the lack of support especially since I had ran out of my medication and was looking for a fast/convenient way of speaking to a physician through their Centivo Care telehealth services. ### 2/5 — restart bug *2024-06-06, version 3.3.0* it’s infuriating how it restarts when you switch to another app and back ### 2/5 — visits are only for Chicago , Boston, New York *2024-04-14, version 3.3.0* With the regional limitations this app is only useful for refills and video consults. They cannot check what’s wrong with you over video unless it’s something obvious you get from questions ### 3/5 — like the idea, but struggling with buggy-ness *2023-12-29, version 3.1.7* I’m just starting to use the app, but the chat function always seems to have difficulty loading for me. I have to exit the app completely before I can send a message that I’ve had to retype 3 times. ### 1/5 — When trad healthcare is the better option, you know it’s bad *2023-11-14, version 3.1.7* This company is a startup that raised a $100 million and still can’t figure it out. The brick and mortar concept is a bait-and-switch that lures you in with actually good doctors and NPs in person and then immediately passes you off to PAs and random vaguely invested clinicians who know nothing about you and will only meet with you via the app and charges you for every single text communication that goes through … even when there is no diagnosis or medical ask delivered. Need to know if it’s a “come into the office” or “talk over video” visit? They’ll charge you. Need to ask for a refill (which they only nonsensically prescribe on a month to month basis, even when it’s not a controlled substance), they’ll charge you for a full visit, even if you have zero human or app interaction. (How is this legal???) There seems to be a general “idk y that happened *shrug*” attitude from billing and support. It must be bad to tell you you’re better off at established medical providers and doctors… which is its own kind of scam. But stick to the doctors. At least when those guys data harvest from you, it might be on the news someday. ### 2/5 — terribly buggy app, marginally better healthcare experience *2023-10-16* The app is terrible. Super buggy. Doesn’t remember anything when you switch apps. Really hard to use. The actual healthcare services are marginally better than old world medical offices, which is a very low bar. They have primary care doctors and physical therapists who are good and they do very minimal coordination for you. They don’t make any appointments for you. The chat feature is neat but it’s kind of awkward that all of your chats with all your different providers are all in the same chat. ### 1/5 — Technical issues spoil good healthcare *2023-05-31, version 3.1.0* Recently the app has disruptive internal updates. I can’t read my messages until it finishes installing, but if I leave the app (including going to the control center), progress is reset. On slow cell data it will just stop and never finish. I wasn’t able to communicate with a provider when I was running late. ### 2/5 — service is excellent but app is terrible *2023-05-16* The app reloads every time you navigate to another app. Makes it impossible to use! Slow as well. ### 5/5 — Love Eden Health *2022-12-29, version 3.1.0* Employers, this is an amazing service that will help relieve your employees of the stress of having to spend hours in line at urgent care for something easily diagnosable through simple text or video call. And saves employees from trying to Google an answer to a medical question without the help of a professional. ### 1/5 — Privacy Excessive Tracking/IPhone Privacy Report *2022-01-20, version 3.0.11* Used the app for the first time to send messages and book an appointment. After checking the IPhone Privacy Report, I was shocked that a medical app containing sensitive information was second on my iPhone privacy reports list apps tracking right behind Facebook. Let’s just say I was shocked to find four dozen items on the tracking report including what appear to be beacons, pixels and I can’t say definitely but it appeared to be reading the browser history (some shopping and other general websites that would be inexplicable on this report) and also reaching out to Twitter and Facebook api. If you read apples explanation it’s seems this type of information can be used to build profiles. I did the similar test on a similar NYU Portal and there were less than half as many and the items and those items made sencse tk ne et connecting to google as an example which is probably hosting. On top of that they don’t have 2 Factor authentication and creepily the apps stays logged in even if you force close it . Time for me ti delete the app and revaluate. Let’s see if the developers have the decency to response how they explain this particularly what appears to be reading the browser history and how they will address these concerns. ## Frequently asked questions about Centivo Care ### What can I do with the Centivo Care app? The app allows you to describe your symptoms to a doctor for virtual assessment, potentially receiving treatments and prescriptions remotely. You can also book appointments rapidly and get curated referrals to specialists within your health insurance network. ### How does Centivo Care work? Centivo Care offers a convenient alternative to traditional in-person primary care. It provides access to a primary care team, including integrated behavioral health, and after-hours clinician availability for urgent needs. You can consult with your doctor virtually and receive guidance to in-network providers if in-person or specialist care is required. ### Is there a cost to use the Centivo Care app? Based on the provided information, the app itself is free to use for Centivo Care members. The cost associated with healthcare services accessed through the app would be determined by your specific Centivo Care health insurance plan. ### Who is the target audience for this app? This app is designed for individuals who are members of Centivo Care. It serves as their primary platform for managing all aspects of their healthcare, from virtual consultations to appointment scheduling and specialist referrals. ### Can I get prescriptions through the app? Yes, in some cases, you can get treatments and medications prescribed virtually after describing your symptoms to a doctor through the app. The app facilitates virtual care, which may include prescription services depending on the medical assessment. ## Version history (last 5 releases) ### 5.1.0 — 2026-04-30 Improved security and app stability, as well as many bug fixes ### 5.0.7 — 2026-03-11 Minor bug fixes and security updates ### 5.0.4 — 2026-02-25 Minor bug fixes and style updates ### 5.0.0 — 2026-02-09 Performance improvements as well as many bug fixes ### 4.5.11 — 2025-10-09 Performance improvements as well as many bug fixes ## Apps similar to Centivo Care | App | Rating | Price | Category | | --- | --- | --- | --- | | [Zocdoc - Find and book doctors](https://appshunter.io/ios/app/zocdoc-find-and-book-doctors/id391062219) | 4.9 (165,816) | Free | Medical | | [Rightway Healthcare](https://appshunter.io/ios/app/rightway-healthcare/id1294810240) | 3.3 (128) | Free | Medical | | [Cottage Health MyChart](https://appshunter.io/ios/app/cottage-health-mychart/id1596158740) | 4.8 (126) | Free | Medical | | [MyMountSinai](https://appshunter.io/ios/app/mymountsinai/id1570642373) | 4.5 (5,879) | Free | Medical | | [Novant Health Urgent Care](https://appshunter.io/ios/app/novant-health-urgent-care/id1197942584) | 4.1 (76) | Free | Medical | | [PlushCare: Online Doctor](https://appshunter.io/ios/app/plushcare-online-doctor/id955183607) | 4.9 (142,989) | Free | Medical | ## Related topics [centivo care](https://appshunter.io/ios/topics/centivo-care) · [eden health](https://appshunter.io/ios/topics/eden-health) · [centivo](https://appshunter.io/ios/topics/centivo) · [sensible care](https://appshunter.io/ios/topics/sensible-care) · [namibia medical care](https://appshunter.io/ios/topics/namibia-medical-care) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-03.*