# Central App: 9.9 — user reviews > 31 indexed App Store user reviews of Central App by Central Department Store Ltd., rated 2.90/5 from 88 ratings. - Source: https://appshunter.io/ios/app/central-app-99/id419292319/reviews - App overview in markdown: https://appshunter.io/ios/app/central-app-99/id419292319.md - Rating breakdown: 5★ 30 · 4★ 3 · 3★ 13 · 2★ 12 · 1★ 30 ## Newest reviews (11 of 31) ### 2/5 — Not the worst but not good. *2025-09-21, version 5.6.2* Whenever I use the app it treats me like it doesn’t know me, remembers almost nothing and doesn’t transfer a shopping basket from one Apple device to another. It implores me to sign up to The1 account but the link says ‘403 forbidden’! ### 2/5 — Confusing *2024-12-18* Tracking an order is a total mess. Enter order number and nothing comes up. How much business must be lost just by not making the customer experience better! ### 2/5 — App need improve! *2024-10-28* Unable to connect to The 1Card account. Only have 1 phone number and 1 email when registered many years ago. Once sign in, indicated that The 1 card is connected to another email address??? Tried to order ice cream maker, but have trouble to use the App. I can submit the order without get credit for The 1 card points. That’s not nice! ### 2/5 — No help in finding where the shops are located *2023-06-23* Tried to use app to locate shop and no help as to what floor they are located and no help in finding where banks and other businesses are located **Developer response:** We sincerely apologize for any inconvenience caused. However, we are committed to continuous improvement in terms of our service. if you need any assistance do not hesitate to contact us via Live Chat Support, Email: contact@central.co.th or 1425 Thank you ### 1/5 — Terrible customer experience *2022-02-26* I used the Central online store to order furniture, to be delivered to Samui. First, the site doesn’t allow non-Thai cards of any kind, which seems like a bad choice. More importantly, the site allowed me to put in a Samui address, checkout and pay and then the brand (Chic Republic) I bought sent me an email a week later to tell me they don’t ship to Samui! From there I contacted Central a few times and was told basically, they would honor the shipping. No one ever got back to me in a timely way, I had to push the communication over and over. Finally, someone came back to me…..2 weeks later….that they would not ship. I work in the retail technology sector and often work on the customer journey and experience and I have to say, even though this is Thailand, this is also a major retailer with stores nationwide and somehow, I expected better. **Developer response:** Please accept our sincere apologies for the inconvenience you may have experienced with us. We do understand your frustration towards this issue so please be rest assured that we are taking this issue seriously and we will take your feedback to improve our product and service. ### 1/5 — Not able to link The1 Account & Bad Customer Support *2021-07-11* Your feature to link The1 Account does not work. It keeps giving me an error for invalid email even though I am using the correct email for my The1 account. Even your forgot password functionality for The1 linking gives me an invalid email error message even though it is the correct email. This has turned me off from purchasing anything from your app. Your customer support chat is also useless as it only handles Thai. I tried chatting with support and the agent can’t even reply to me. **Developer response:** Hello, We apologize for the 1 account connection problem and will work on to solve it. Regarding chat support, we would appreciate if you could share your chat screenshot to us at appsupport@central.co.th so we can investigate since we do have English agent to support foreign customers. ### 1/5 — แอปต้องอัปเดต 🤔 *2021-06-21* โทรศัพท์รุ่นเก่าไม่สามารถอัปเดตได้ ถ้าแบบนี้แอปนี้สำหรับคนรวยทางนั้นแหละ😪 คงต้องลบแอปสินะ 😐 **Developer response:** Central App ต้องขออภัยในความไม่สะดวกด้วยครับ คุณลูกค้ายังสามารถสั่งซื้อสินค้ากับทาง Central ได้ผ่านทางเว็บไซต์ Central.co.th ครับ ### 1/5 — Need to pay more attention *2021-05-06, version 4.1.20* App ช้า Display สินค้าไม่น่าสนใจ Apply coupon code ไม่ได้ ทั้งหมดทำให้เสียเวลาในการเลือกสินค้าเยอะมาก ### 1/5 — Stupid crazy promo notifications that cannot be turn off *2021-03-03* Why notifications didn’t stop when I turn off Promo Notifications and System Notification in this app? **Developer response:** Dear Khun Rakkiat, We are really sorry for the bad experience you had with our App. We will report your notification problem to our App Support Team and have it fixed as soon as possible. We will get back to you once fixing is done. If you find any other App problems please do not hesitate to contact our Online Customer Service Center at appsupport@central.co.th ### 2/5 — Lots of improvement needed on this app *2021-02-03* I ordered a product on Central’s app and realized how poor their online service is compared to their offline store: 1) Shipping times are incorrectly stated - my item was supposed to be shipped out in 1-2 days but when I called customer service they said due to their vendor management items take up to 7 days to ship 2) There is no Customer Support contact details on the app, so when there’s issues you need to Google the number 3) When you purchase an item, very little information is shown on the status of your order and you’re left wondering when you’ll receive your item ### 2/5 — Annoying Notifications *2020-11-21* Even though the app contains a switch to stop ad notifications, it doesn’t work. The only way to stop the notifications is to delete the app. This is the second time I’ve used the app for a purchase and deleted it after the transaction. ## Most critical reviews (10 lowest-rated) ### 1/5 — What a mess *2026-01-08* far to many friction points - in store customer experience is generally extremely good - this app creates unnecessary friction points, from a company that’s a major shareholder in Grab this app needs to be integrated & upgraded to reflect the brand - do better … **Developer response:** Central App sincerely apologizes for any inconvenience you may have experienced while using our service. We truly appreciate all the feedback you’ve provided, and we will use it to improve and enhance our services. If you encounter any issues while using the Central App, please feel free to contact us at contact@central.co.th. We will promptly investigate and resolve the matter. ### 1/5 — Crashing *2025-12-13, version 6.0.16* App keeps crashing and can’t add to cart ### 1/5 — Bad online shopping experience *2025-09-23* I bought a watch on the app, and the logistics waiting time was extremely long. The courier also lost my courier, and the app couldn't report the receipt status. It wasn't until I wrote an email feedback and waited a week to be told that the refund would be returned. Because I didn't use a Thai bank card, I was told that I must have a Thai bank card to get a refund. Such a big company, but the shopping app is so rubbish! I don't recommend using this app for shopping. **Developer response:** We sincerely apologize for any inconvenience caused. We truly appreciate your valuable feedback that we will definitely pass it to the high management team for further improvement. Should you have further inquiries, please contact us at Facebook inbox, Email: contact@central.co.th or 1425, Mon-Sun 09.00-21.00 hrs. ### 1/5 — Constant sms messages and can’t be stopped *2025-08-12, version 5.5.8* This company sends constant sms messages and can’t be stopped, preferences in the app make no difference, many Thai companies have no regard for customer privacy. ### 1/5 — No map *2025-07-02, version 5.5.5* Massive mall but no map available!! Pointless. ### 1/5 — App Crush *2025-05-13* Latest version in May 2025 makes the app exits unexpectedly from time to time. While I was paying, the app closed. When returning to the app, I cannot reach to my basket as it said something went wrong. My The 1 point was not returned. Calling to the call center said I need to wait 48 hours and my coupon would be expired by then. So goodbye Central app, you lost one customer. ### 1/5 — Awful App *2025-03-24, version 5.4.2* The app is supposed to be the online shop. This app is so poorly designed, from customer experience to product placement to purchasing, nothing has been thought through. Doesn’t show the extent of products sold at the department stores, the journey is fragmented. It’s like UX has had zero influence in the design of this app. Extremely poor quality given the Brand of Central ### 1/5 — Not getting products correctly *2024-03-29* I ordered buy one get one shampoo set but include only one in package . Also they told me that I will get a lot of mini samples if I buy one full size so I ordered full size one but all I get is only full size item but no mini samples as they advertised . I’m so disappointed . **Developer response:** We sincerely apologize for any inconvenience caused. We truly appreciate your valuable feedback that we will definitely pass it to the high management team for further improvement. However, if you still experience an app issue, please do not hesitate to inform us of your information and inquiry via Email: appsupport@central.co.th or Tel. 1425. ### 1/5 — Terrible app *2023-12-20* Cannot use my credit card from Singapore. Why not? Card works, even called my card company. Just keep getting error message. I saw that someone else complaint about this 2 years ago. Same problem still today. I was also supposed to get gifts with my purchases but received nothing and when I tried to reach out to customer service, no English speaking staff on chat or telephone. If I am lucky they reply by email days later. They wrote to me that I have to send in screenshot of my purchase where it shows that I supposed to get gifts. WHAT? Never heard anything so stupid!!! Why can they not look at my order number and look up what gifts were offered during the period of my purchase? Basically because it’s too much work for them. Also one item I received is not what I have ordered. I am trying to return it and another nightmare begins. I am trying to get the return label, I tried online no label and have written to get help. Still no luck. Overall a terrible experience buying online. Don’t expect too much chance of getting gifts with purchase which is still offered online/ in store today. I could return the whole order but to get the return label will be another nightmare. In the future, I just walk in to Emporium and buy what I need and get my gifts with purchase instead. Rubbish app, rubbish online customer service. if I could give no star I would. **Developer response:** We truly apologize for any inconvenience caused. In this case, we are committed to continuous improvement in terms of our app and service. Should you have any inquiries or concerns regarding our app, please do not hesitate to inform us of your information and inquiry via Email: appsupport@central.co.th ### 1/5 — Never received my points *2022-11-28* Never received points for an order on the Central App. The 1card customer service is a joke. They keep sending the same response, over one month. No points for this purchase on this app! **Developer response:** We sincerely apologize for any inconvenience caused. we'll take this case seriously, however for assistance could you please contact us via Live chat support, Facebook inbox Central Online Shopping Page Email contact@central.co.th or call 1425 09.00-23.00. ## Most praised reviews (10 highest-rated) ### 5/5 — ดีมาก *2021-04-06, version 4.1.15* ช้อปได้ 24 ชม สะดวก โปรดี ส่งสินค้าก็ไว ไม่ต้องเสียเวลามาเดินเลือกหน้าร้าน 👍🏻👍🏻👍🏻 ### 5/5 — Good app for shopping *2020-08-21* Very useful app for shopping Central Department Store ### 5/5 — Great new app with lots of good features *2020-08-10, version 4.0.0* Love this. ### 5/5 — Orapin *2011-04-16, version 1.1* เซ็นทรัล มีทุกสิ่งให้เลือกสรร จริงๆค่ะ ### 4/5 — Reliable for payment *2023-12-18* Trusted online payment and always refund when the product is not available . But it would be better only thing to improve the available items are up to date . So the customer is more convenient for waiting process . **Developer response:** We truly apologize for any inconvenience caused. In this case, we are committed to continuous improvement in terms of our app and service. Should you have any inquiries or concerns regarding our app, please do not hesitate to inform us of your information and inquiry via Email: appsupport@central.co.th ### 4/5 — ว้าว มีกะเขาด้วย *2011-05-23, version 1.1* สุดยอดคับ ### 3/5 — Inadequate accounting functions *2026-05-05, version 6.3.1* The app doesn’t have a facility to download a PDF of a receipt (for attaching to warranty) and the only time you can request a tax invoice is during purchase. ### 3/5 — Order update *2022-02-18* I Have a shopping bag that I can not get rid of. I have tried trying to remove each item, putting item number to 0and trying to remove, moving to wish list and getting rid of. I have deleted My history, my web data, the app and restoring, rebooting my iPhone, and many more things. Each time I re-enter the application the items in the shopping cart are still there. **Developer response:** We sincerely apologize for any inconvenience caused. We truly appreciate your valuable feedback that we will pass to the relevant team for further improvement. However, if you experience any app issues, please do not hesitate to contact us via Email: appsupport@central.co.th ### 3/5 — 2C2P payment api is not processing international cards *2021-04-25* My fiancée is in Thailand and due to Covid we have not been able to see each other for several months. I was always able to purchase items for her on Central with my Visa card. I am in the US. Recently you changed something about your payment API and any card I use will fail. In fact it doesn’t even post. If it was a payment decline I would get notice from my card company. I think the way you process the card it is using the shipping address and trying to verify that as the billing address. If that is the case you need to add the option to add billing address as part of the card payment information. You also should add more secure payment options like PayPal or Apple Pay. **Developer response:** Hello, Thank you for taking the time to write us feedback regarding your payment problem. We are sorry to know that you were not able to purchase items for your fiancée recently. I will bring this one to check with our team and appreciate if you have any screenshot of the fail payment on the website so we can investigate further to appsupport@central.co.th. We are also working to add more payment options. ### 2/5 — Hard to use *2026-02-26* Can not place order! Very difficult to use. **Developer response:** Central App sincerely apologizes for any inconvenience you may have experienced while using our service. We truly appreciate all the feedback you’ve provided, and we will use it to improve and enhance our services. If you encounter any issues while using the Central App, please feel free to contact us at contact@central.co.th. We will promptly investigate and resolve the matter. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*