# Central Bank - Business — user reviews > 125 indexed App Store user reviews of Central Bank by Central Bancompany, rated 1.50/5 from 26 ratings. - Source: https://appshunter.io/ios/app/central-bank-business/id1661328038/reviews - App overview in markdown: https://appshunter.io/ios/app/central-bank-business/id1661328038.md - Rating breakdown: 5★ 3 · 4★ 0 · 3★ 0 · 2★ 2 · 1★ 21 ## What do users think of Central Bank? Overall sentiment: negative **Pros** - 🚀 Improved over time - 👍 Seamless banking experience **Cons** - 🐛 Frequent crashes and bugs - 👎 Unintuitive and difficult to navigate - 🔒 Unreliable biometric login - 💸 Frustrating for business users **Commonly reported bugs** - Inconsistent app performance - Repeated password reset requirements - Inability to access account statements **Most requested features** - Restore previous app functionality - Improve transaction details and search - Streamline login process - Enhance mobile deposit capabilities ## Newest reviews (13 of 125) ### 1/5 — Horrible *2026-02-01* Why they made this change? This is a prime example of changing something worked perfectly fine into something that doesn’t work at all!!! **Developer response:** We understand this is frustrating and we apologize for the inconvenience. Unfortunately, our previous platform was being discontinued and we needed to switch users to a different system. Please reach out to us at 833-420-0182 if you have any questions or would like help and we’d be happy to assist you. ### 1/5 — “New” app still awful *2026-01-02, version 6170000.3.0* I thought they would improve the app based on all the negative feedback but that hasn’t happened. It remains glitchy and unreliable. For example, it will give an error message for “invalid login credentials”, but if you wait a few minutes and hit “enter” again (without re-entering the credentials) it will sometimes work. Plus, there is the enduring design flaw that assigned a mandatory number in addition to username and password that will not autofill from a password manager and must be manually entered each time. For a now publicly traded bank they still behave like it is the 1960s. Do better, please. ### 2/5 — Not as good as original *2025-12-12* When you use camera to deposit check and turn on flash, it will flash BEFORE taking picture resulting in the image looking the same whether it flashed or not. Dumb **Developer response:** Hi there, thanks for pointing this out. We understand how frustrating that would be when using mobile deposit, especially if it’s not behaving as expected. We’d like to take a closer look and share this with our team. Please give us a call at (833) 420-0182 so we can help. ### 1/5 — Worst Banking App *2025-12-11* Never can get logged on. This is by far the worst mobile AND online banking app/site I’ve ever had to deal with! **Developer response:** Hi Andrea, we’re sorry you’ve had such a difficult time logging in. We know access issues are frustrating and not the experience we want for you. We’d like to troubleshoot this directly and help get things working. Please give us a call at (833) 420-0182 so we can assist. ### 2/5 — Not great for daily business *2025-12-09* Often app will not open. Which does make it very conducive for operating finances for business on the daily. **Developer response:** Hi there, we understand how disruptive it is when the app won’t open, especially for daily business needs. We’d like to review what’s happening and see how we can help. Please call us at (833) 420-0182 so we can walk through this with you. ### 1/5 — Useless *2025-12-08* Was forced to switch over to this app from the previous (now defunct) central bank app and it’s basically useless, what a downgrade. I can get a balance but zero info on account activity, pending or otherwise. Not sure how an app can get worse this day and age but hopefully central bank fixes it but I’m not hopeful **Developer response:** Hi there, we’re sorry for the frustration and disappointing with the change. We know having access to activity details is important, and improvements are being worked on. We’d appreciate the chance to talk through your concerns. Please give us a call at (833) 420-0182 or speak with your local business banker. ### 1/5 — Horrible App! *2025-12-05* Why does it even offer Face ID when it keeps kicking me out and then it won’t work. Not a user friendly app. Seriously thinking about changing banks due to how painful this app is to use **Developer response:** Hi there, we’re sorry the app has been so frustrating to use. Face ID issues are especially disruptive, and we’d like to help troubleshoot this with you. Please give us a call at (833) 420-0182 so we can take a closer look and work toward a solution. ### 1/5 — Too many glitches *2025-11-20* This app is the worst bank app I have ever used! Locks up or won’t open. Terrible app for a business account!!! **Developer response:** Hi Paul, we’re sorry to hear about the issues you’re experiencing. We know stability is critical for business banking, and this isn’t the experience we want for you. Please give us a call at (833) 420-0182 so we can review what’s happening and help. ### 1/5 — STILL HORRIBLE *2025-11-05, version 06150000.4.0* The other Central Bank app has always worked great but for some reason they just can’t get their stuff together with this app. It has always been buggy and I’ve always thought, “Oh, well they will probably fix it and improve it in the future” but it only gets WORSE. Just integrate everything into the other app and life would be great. ### 1/5 — Horrible App *2025-11-05, version 06150000.4.0* I have no clue why they thought this app was better than the old one. But this alone is making me switch banks. Absolutely horrible. Can’t even log in using Face ID no matter how many times I’ve tried disabling it and re enabling it, restarting the app, re downloading the app etc. still doesn’t work, have to type in the ID, Username and password every time which is plain annoying. ### 1/5 — Buggy, clunky, and impossible to use *2025-09-26, version 06150000.4.0* I wish that the higher ups would have the understanding that this app is absolutely terrible. You have a great version with the personal banking app, PLEASE take the time to update or integrate the business app to have the same functionality. ### 1/5 — Awful *2025-08-06, version 06150000.4.0* The least intuitive banking app I’ve ever used. Limited functionality. Looks like it was made for a desktop in the 1990s. (I’m using an iPhone 16) ### 1/5 — Ridiculous *2025-07-16, version 06150000.4.0* Biometrics don’t work, it takes filling in a long ID number, user name and password that my phone won’t save. How many times should I have to change my password because it seems like every other time I log in? Is the security that bad? How does my account disappear? Why must I go to the bank and ask them to fix my online account twice a year? Most disappointing app I’ve ever used. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst app ever *2026-04-23* This app has been awful for as long as I’ve had it. It’s always crashing on me and for months wouldn’t allow Face ID and now it just won’t even open. **Developer response:** Hi there, we’re sorry to hear the app has been crashing and is no longer opening for you. We’d like to help resolve this, so please give us a call at 833‑420‑0182 and our team will be happy to assist you. ### 1/5 — Breaks the world record for most useless app *2026-03-25* Impossible to navigate with calling tech support or going to the branch. Gee doesn’t that defeat the purpose of an app? They used to have a really functional app for business accounts but they couldn’t break it so they replaced it. 1st reason for coming to this bank was 6 digit pins…that got taken away. 2nd was an employee that left them. 3rd was the functionality of the previous app. Not much reason to keep doing business at all **Developer response:** We hear your concerns and understand how disappointing it is when changes remove the reasons you chose us in the first place. Your feedback is important, and we’d truly like the chance to help or at least better understand what’s not working for you. Please give us a call at 833‑420‑0182 so we can talk through your experience. ### 1/5 — Worst banking app *2026-03-19* I use Central Bank Business app for my accessing my business accounts but it hardly ever works making it really difficult to keep up with my daily transactions. It keeps crashing, doesn’t allow login, app doesn’t load most of the times and keeps losing biometric login. It’s the most frustrating app of all the banking apps I use. **Developer response:** Hi there, we’re sorry for the crashes and loading issues. This isn’t the experience we want for you and would like to help get things working more reliably. Please reach out to us at 833-420-0182 and we’d be happy to assist you. ### 1/5 — I assume central bank has too much business *2026-03-12* This app had to be created so you’d switch banks. Everything is an unnecessary multi step process, and that’s if it’s even available on the app. If you send an email to the designated help email address it tells you that they don’t offer help over email. Why are they being mean to the customers? **Developer response:** We understand this is frustrating and we apologize for the inconvenience. We’d like to talk through what you’re experiencing and help where we can. Please reach out to us at 833-420-0182 if you would like help and we’d be happy to assist you. ### 1/5 — Horrible App *2026-03-12* Literally Horrible **Developer response:** Hi there, we’re sorry you’ve had a bad experience. We’d like to talk through what you’re experiencing and help where we can. Please reach out to us at 833-420-0182 and we’d be happy to assist you. ### 1/5 — Awful *2026-03-04* Absolutely terrible app. The original was a thousand times better, and whatever project manager insisted on installing this absolute trash should get a new job serving fries. This is 100% garbage. Update: this is still a horrible app. I literally cannot believe they are still trying to use this thing. If it were possible to give it negative stars, I would. Who makes an app that you can’t sign in with face recognition anymore? I know it says there’s an option for it, but every single time you login, it tells you to sign sign up for face recognition. So you sign up for face recognition. Then you login again… And it tells you to sign up for face recognition. Unusable. Whoever is in charge of this and needs to fix this broken, terrible, wretched app. Nobody… Nobody… Nobody wants this app. **Developer response:** Hi there, we’re sorry for the frustration with biometric sign‑in. This isn’t the experience we want for you. Please give us a call at (833) 420‑0182 so we can take a closer look and assist you. ### 1/5 — Trash *2026-02-27* 🗑️ this is the worst app ever I get depressed every time I gotta use it. I’m honestly changing banks just because of this app it really needs to be upgraded. **Developer response:** Hi there, we’re truly sorry the app has been so frustrating and understand how discouraging that feels. Please reach out to us at 833-420-0182 if you would like help and we’d be happy to assist you! ### 1/5 — Worst App Ever *2026-02-27* This is the worst banking app I have ever used. I have to go create widgets on the desktop site to be able to access them on the app. This app is not user friendly at all. **Developer response:** We understand this is frustrating and we apologize for the inconvenience. We’d like to talk through what you’re experiencing and help where we can. Please reach out to us at 833-420-0182 if you would like help and we’d be happy to assist you. ### 1/5 — Awful *2026-02-19* Absolutely terrible app. The original was a thousand times better, and whatever project manager insisted on installing this absolute trash should get a new job serving fries. This is 100% garbage. ### 1/5 — Unsatisfied *2026-02-05* Worked much better when i could access it from my personal account app. It showed everything right there. This one shows what you have and that's it. Pretty much worthless. And a 9 digit number for an i-d... seriously? Who's gonna remember that, every time they sign in?? Because you have to, every time.. **Developer response:** Hi there, we’re sorry the new app has felt so limited compared to what you were used to. We know how important it is to access your full account details easily, and we’d like to review what you’re experiencing so we can help. Please give us a call at (833) 420‑0182 so we can take a closer look. ## Most praised reviews (10 highest-rated) ### 5/5 — It works. *2026-03-31* I’m not sure why there are so many low reviews. It sounds like there was a better app before. All I can tell you is this app allows me to sign in with face recognition, deposits my checks successfully, and allows me to see my expenses and income. That’s all I need. ### 5/5 — Improved App *2025-11-18* Central Bank has made a lot of improvements on the app. ### 5/5 — Lots of improvements! *2025-07-23, version 06150000.4.0* When the app first came out, it was problematic and buggy. Overtime the bank has listened to some of the concerns I’ve had and addressed those accordingly now I feel like this is a much better app and does exactly what I wanted to do when I needed to do it. Especially for positive pay to be able to add checks and approved transactions on the fly! Thanks Central Bank for listening to us! I love that I have a Bank that listens to me! ### 5/5 — Much improved *2025-07-11, version 06150000.4.0* Great app that has become a great banking tool over time. Earned the 5 stars ### 5/5 — Awesome! *2025-07-10, version 06150000.4.0* Works seamlessly! I use it most often to transfer out excess business funds to an interest bearing account. Also, check my loan balance. ### 5/5 — Thank you! *2025-07-09, version 06150000.4.0* Thank you for your improvements to the app. I’ve noticed quite a few enhancements over the last several months that have made banking much simpler. 👍🏻 ### 5/5 — Great app! *2025-05-19, version 06150000.4.0* Simple, easy, banking. ### 5/5 — Great *2025-04-04, version 6130000.5.0* App is fine and operates exactly as expected. Not sure why so many negative reviews. ### 4/5 — Changes noticeable *2025-07-14, version 06150000.4.0* Over the last year, I’ve seen improvements with using biometrics to login and looking at activity. Still some room for improvements but much better! ### 4/5 — Showing improvement *2025-05-27, version 06150000.4.0* This app was extremely buggy when it first rolled out but has seen considerable improvements since then. Many of the bugs have been fixed and is now working much better. There is still room for improvement but I’m glad to see the developer listening to complaints --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*