# Central Bank Illinois Mobile — user reviews > 20 indexed App Store user reviews of Central Bank Illinois Mobile by Central Banc Inc., rated 4.82/5 from 1,709 ratings. - Source: https://appshunter.io/ios/app/central-bank-illinois-mobile/id655647358/reviews - App overview in markdown: https://appshunter.io/ios/app/central-bank-illinois-mobile/id655647358.md - Rating breakdown: 5★ 1,503 · 4★ 148 · 3★ 34 · 2★ 12 · 1★ 13 ## What do users think of Central Bank Illinois Mobile? Overall sentiment: positive **Pros** - 🚀 Easy to use - 👍 Friendly and helpful staff - 🚀 Convenient online banking - 👍 Comprehensive customer-oriented service **Cons** - 🐛 App not working after updates - 🐛 Incompatible with new phones - 🐛 Frequent crashes and errors **Commonly reported bugs** - App crashes on iPhone 8 and above - App not working after phone updates **Most requested features** - Facial recognition login - Add more payees to the app - Improve check image loading ## Newest reviews (3 of 20) ### 5/5 — Yes! *2018-10-11, version 4.2.27.207* Works with my iPhone 5 SE. nice to have this option. Thanks! ### 5/5 — Doesn’t work on new iPhone *2018-08-30, version 4.2.27.207* Had to get a new iPhone and the CBIL APP doesn’t work on my new iPhone. ### 5/5 — Horrible *2018-02-26, version 4.0.8* This is a horrible app, period. It consistently informs me the network is busy or an unknown error. What is going on Central Bank???? Get your ducks in a roll and fix this horrible app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Isn’t working *2021-12-01, version 7.9.2.4812* Since the update, it doesn’t work any longer ### 1/5 — App is worthless *2020-01-13, version 4.4.13.752* Need to be able to add payees on the app as well as add more functional payees to base list. Cefcu, State Farm Bank and Denver community credit union are 3 I needed to add. Not one came up online. I am withdrawing my direct deposit to another bank and will only be using to pay singular loan I hold with Central Bank. My only regret is I wish I had known before moving my auto withdrawals over. Probably 25 hours of my life wasted. ### 1/5 — Not iPhone 8 compatible? *2018-02-20, version 4.0.8* Crashes before it even gets past the opening load screen. Didn't have that issue prior to upgrading to the iPhone 8 from an iPhone 7. ### 2/5 — Updated iPhone *2019-11-09, version 4.4.13.752* I just updated my phone a week ago and now my app won’t open for more than a second and then closes. Therefore I can’t do any mobile banking now. ### 2/5 — Doesn’t work with iPhone 8 or above *2018-02-12, version 4.0.8* I loved the app until I got a new iPhone. The app will no longer load with an iPhone ate. When inquiring at the bank I was told that the app doesn’t work with any new iPhones. It’s been a couple of weeks and I haven’t seen any updates made to the app. Very disappointed! ### 3/5 — Update *2018-10-07, version 4.2.27.207* App was good when I could use thumbprint. The App needs to have facial recognition now. ### 3/5 — New Phones *2018-05-07, version 4.0.8* Doesn’t work when you get the new phone. Found if you delete the app and reload it, it will work again. ### 5/5 — Very Satisfied *2024-09-14, version 7.48.1.12314* I live in Overland Park, Kansas (formerly GENESEO, Illinois. When we relocated to Kansas, I left a few “business notes” at GENESEO because I knew several key and reliable employees. Despite the geographical challenges, Central Bank, their employees and their online web site have continued to make my life easy to pay, transact and borrow via their online conveniences Mark Mossbarger, Dawn Adam’s and Nancy Jackson notably standout as dedicated employees that make my banking transactions simplified ### 5/5 — Easy to use *2022-12-10, version 7.20.2.9579* This app is so easy to use. The bank itself is outstanding. The staff is so friendly and helpful. I’d bank no where else. ### 5/5 — Best banking *2022-04-13, version 7.9.2.4812* I’ve traveled and banked at various banking locations and with different corporations. Central Bank Illinois is the most comprehensive Customer oriented banking service on the market. Other banks are impersonal and lacking the technical convenience available for a life on the go. I’m never leaving. ## Most praised reviews (7 highest-rated) ### 5/5 — Love CB of Illinois *2021-10-01, version 7.7.2.4080* I love the bank and the apps. So user friendly and all staff at oregon branch are incredible ### 5/5 — Transfer *2020-08-04, version 4.4.13.752* So convenient to be able to transfer between accounts in 30 seconds. ### 5/5 — Easy to navigate and use *2020-03-07, version 4.4.13.752* Very user friendly! ### 5/5 — Very Efficient *2019-05-29, version 4.4.12.765* I was never good at remembering how to endorse the back of the check and your step by step process helped me get it right the first time. Thank you. ### 5/5 — My favorite bank. *2019-02-09, version 4.4.4* Central Bank does everything right. Great people who care, know their jobs, are always bending over backwards to be helpful. Best Bank! Emery Harmon Oregon, IL ### 5/5 — Face recognition software *2019-01-23, version 4.4.4* I recently got a new phone and am not able to access app as easy without facial recognition. I hope it is in the works! Thanks ### 5/5 — Viewing check images *2018-11-09, version 4.4.4* Many times issues with check images loading properly --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-15.*