# Central Hudson Mobile — user reviews

> 138 indexed App Store user reviews of Central Hudson Mobile by Central Hudson Gas & Electric Corp., rated 3.10/5 from 675 ratings.

- Source: https://appshunter.io/ios/app/central-hudson-mobile/id455757262/reviews
- App overview in markdown: https://appshunter.io/ios/app/central-hudson-mobile/id455757262.md
- Rating breakdown: 5★ 289 · 4★ 38 · 3★ 43 · 2★ 48 · 1★ 257

## What do users think of Central Hudson Mobile?

Overall sentiment: negative

**Pros**

- 👍 Simple and easy-to-use app
- 🚀 Convenient mobile payments
- 🗺️ Useful outage maps and reporting

**Cons**

- 🐛 Frequent crashes and freezes
- 🔍 Difficult to navigate and find information
- 💳 Limited payment options (no credit cards)
- 🔒 Security and login issues

**Commonly reported bugs**

- App crashes on login or opening
- Unable to submit meter readings
- Incorrect account information displayed

**Most requested features**

- Improved user interface and navigation
- Integration of more account and billing details
- Credit card payment option
- Reliable performance and stability

## Newest reviews (17 of 138)

### 2/5 — Payment tab

*2026-05-03*

The tab that lets you see your payments tends to not work. Id like to see that my payments are filed in your system. But that tab has pretty much been useless since I’ve used your company. I live with a roommate so I’d like to see if he’s paying his half and or the late fees he might be accruing.

**Developer response:** Hello Harrier,  If you go to the "Billing" screen,  you have to tap on "Display Payments" in the "Billing and Payment History Table", that will show you all payments that have posted.  If you still are having trouble please email us at cxFeedback@cenhud.com and we can walk you through it.

### 1/5 — App review

*2025-12-27, version 125.12*

The previous app was much better and easier to use.  It also displayed the current bill.

### 3/5 — Rarely updated and always buggy

*2025-12-22, version 125.12*

I don’t really expect corporations like this to have even moderately efficient UX design for apps. That being said, this is particularly poorly designed and maintained. The last update for example was three weeks ago in iOS 26 has been out for a couple of weeks at least. Error code upon opening the app no changes.

### 3/5 — Needs improvement

*2025-12-20, version 125.12*

Not a very friendly user app

### 1/5 — Central Hudson Fraudulent readings

*2025-12-04, version 125.12*

Inaccurate information

### 1/5 — Terrible app update (12/2025)

*2025-12-04, version 125.12*

App has crashed EVERY SINGLE TIME I’ve used it since the update. Unusable. The old app wasn’t anything special, but at least I got the info needed and IT DIDN’T CRASH EVERY TIME!

### 1/5 — Mobil App

*2025-11-27, version 125.12*

Not a fan of the new app. Doesn’t work as well as the old app. It freezes up and can’t allow me to hit the back button. I have to sign out and log back in

### 1/5 — Broken. Garbage. Failure. Epic

*2025-11-01*

Still, after almost 5yrs of living in the Hudson Valley, you guys just can’t get a simple App to take a payment. Why is this so hard? You start to enter payment details, and once you do that and are at the end to hit the green button, ‘pay now,’ the BUTTON DOESN’T WORK. Super frustrating. Soooooo I just go back to the website and pay online. What’s the point of this inferior App? CenHud has ZERO problem charging and arm and a leg for the service, but can’t take all that large profit and develop an App that works. Who made this App? A five year old? I’d give this zero stars if I could.

**Developer response:** We are sorry our app didn’t work for you as expected. Thank you for letting us know. Could you please email us more details at cxFeedback@cenhud.com so we can troubleshoot this issue for your account.  If the app is now working for you please update your review/rating. Thanks in advance!

### 1/5 — Nothing works

*2025-10-31, version 117.3*

Needs to work to review it.

### 1/5 — Can’t see bill

*2025-09-09, version 117.3*

Funny how you can see half the bill when you hit pay but can’t see anything when you want to see how central Hudson rips you off.  Worst monopoly out there.

### 1/5 — Terrible App

*2025-09-05*

The Central Hudson app is extremely frustrating to use. It constantly lags, takes forever to load, and most of the time I can’t even log in. Even when it does open, there are long delays and errors that make it nearly impossible to get anything done. This really needs major improvements because it feels unreliable and outdated.

**Developer response:** We are sorry our app didn’t work for you as expected. Thank you for letting us know. Could you please email us at cxFeedback@cenhud.com so we can trouble shoot this issue for you.  If the app is now working for you please update your review/rating. Thanks in advance!

### 2/5 — How do you edit your credit card??!!

*2025-08-12, version 117.3*

Edit credit card?

### 1/5 — Connecting the Central Hudson thermostat to your smartphone

*2025-06-15, version 117.3*

Directions do not sufficiently provide information in order to connect your phone to the thermostat!  If you don’t need to use the Central Hudson app for your thermostat I would not install it!

### 1/5 — Log in

*2025-06-03, version 117.3*

Problems with log in

### 1/5 — Awful

*2025-05-24, version 117.3*

Guys are we serious please do better this is such an awful experience nothing makes sense and nothing works please I’m begging you do literally anything

### 2/5 — It’s ok

*2025-05-08*

The app worked ok at first. My last two times trying to pay my bill through the app it shows an error message. Now I have to call and pay which means pay an extra fee. I don’t know if this is just a trap to pay that extra fee but it is extremely annoying.

**Developer response:** Hi CliWil,  We are sorry the app did not work for you as expected but you don't have to call to pay, you can use the website.  There is never a fee to pay (not on website, mobile app or calling).    Could you please email us screenshots of the error you received to cxFeedback@cenhud.com so we can troubleshoot it.  Thank you.

### 1/5 — Exploits their monopoly on electricity with price gouging

*2025-04-27, version 116.8*

Exploits their monopoly on electricity with price gouging

## Most critical reviews (10 lowest-rated)

### 1/5 — Confusing

*2026-05-18, version 129.5*

Might be a bug or glitch but it is very tough looking for the amount due for the month as it read “$0.00 due now” on the “Account page” and the payment agreement just says $10. 🤷🏾‍♀️I’m just going to follow that. not my mistake, yours.

### 1/5 — Horrible app

*2026-05-17, version 129.5*

My account is no longer shin the app for some reason.  I tried to select Delete Profile to try to add it back but the Delete Profile button doesn’t work.  This is on top of Central Hudson reading my electric meter incorrectly three months out of the last five month. Do better Central Hudson.

### 1/5 — App sucks

*2026-04-04, version 129.5*

This app is horrible

### 1/5 — Non functional App

*2026-03-20, version 129.5*

I’m paying 3x more in 2026 than 2025 for “delivery” and all I get is a broken app. We need HVPA to replace CH.

### 1/5 — Terrible

*2026-02-12, version 128.2*

The app doesn’t even open when you download it. And you guys are terribly overpricing people. A two bedroom for 900$ a month in electric for one person should NEVERRRRR be. Shame on you central Hudson.

### 1/5 — Bug

*2026-02-02, version 128.2*

Every time I press the account icon.. the app kicks my out and I have to sign in again

### 1/5 — CH. HORRIBLE

*2026-01-24, version 128.2*

All around trash company

### 1/5 — App

*2026-01-06, version 125.12*

Never works

### 1/5 — Worthless

*2025-12-31*

This app is so slow. I feel like I’m on dial up it crashes when I wanna look at my billing. It can take up to a minute for the sign in to stop buffering and actually “sign in”! Before you ask me to email you more information, Central Hudson, remember that I don’t work for you and you’re not paying me for my information. But if you want to, we can negotiate an hourly payment for me to test your app.

**Developer response:** Chasing Bombs,
We are sorry our app didn’t work for you as expected.  Details help to trouble shoot when certain users are having issues..  Hopefully you reconsider sharing more information.  Thanks in advance!

### 1/5 — Awful and useless

*2025-12-28*

The app keeps bringing up the wrong account.  Won’t allow me to update to the correct one and and changes I try to make it walks em through a long q& a then boots me off and shuts down.  Can this company get anything right? It also pretends that every nickname is taken but that’s bs because I did a series of number and letters and it said that was taken.  Such bs.

**Developer response:** We are sorry our app didn’t work for you as expected. Thank you for letting us know. Could you please email us at cxFeedback@cenhud.com so we can trouble shoot this issue for you.  Thanks in advance!

## Most praised reviews (10 highest-rated)

### 5/5 — Awesome app

*2025-12-04, version 125.12*

I like the new update on this app , makes it easier to understand and navigate .

### 5/5 — Very good service good results good response

*2024-02-28, version 100.3*

Good

### 5/5 — Well done

*2022-12-02, version 71.6*

Looks good

### 5/5 — Useable again!

*2021-04-24*

The redesign of this app makes me want to use the app again!  The mobile site was so much more user friendly and aesthetically pleasing for years. On top of that, feature parity was a big issue as well, with the app lacking greatly. Great job Central Hudson web and mobile programmers!

-Former Central Hudson programming intern

### 5/5 — Great job, Central Hudson!

*2012-03-20, version 1.1*

App is so easy to use...lots of information is easily and quickly accessible. Very user friendly! Will use this to do all future CH transactions!

### 5/5 — Great job on app

*2011-11-11, version 1.0*

They provide a great app to monitor service problems. They need to add more servers to support high usage. Can't wait for them to add more features.

### 5/5 — Nice job CH

*2011-08-26, version 1.0*

No more looking for phone #'s. Payment is super easy, no more having to go to the website and search around for the little tiny payment link and I'm really impressed with the outage info. Thanks!............A link to the daily Almanac would be GREAT!

### 5/5 — Pretty Impressive

*2011-08-19, version 1.0*

More than I thought it would be! Simple design. Easy to use. Very nice outage map. Let's you report an outage by pre-populating your info and let's you see estimated time til the lights are on. You can make a payment too--just wish we could do it with a credit card (so much easier than a bank acct #). Overall, I was impressed. Nice app for a small utility!

### 4/5 — Web app

*2026-02-12*

Difficult to sign in and pay bill can’t navigate to change password. Terrible

**Developer response:** Hi Hudson Sailor,   There is a reset password option on the sign in screen.  If you are having trouble with that, you could email us at cxFeedback@cenhud.com and we can help you through it.

### 4/5 — Where’s my usage history?

*2025-11-26, version 125.12*

On the previous app I could easily compare usage to one year prior.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*