# Central Penn Bank & Trust-NNB — user reviews > 25 indexed App Store user reviews of Central Penn Bank & Trust by The Northumberland National Bank, rated 4.65/5 from 760 ratings. - Source: https://appshunter.io/ios/app/central-penn-bank-and-trust-nnb/id1263565917/reviews - App overview in markdown: https://appshunter.io/ios/app/central-penn-bank-and-trust-nnb/id1263565917.md - Rating breakdown: 5★ 580 · 4★ 43 · 3★ 22 · 2★ 11 · 1★ 33 ## What do users think of Central Penn Bank & Trust? Overall sentiment: negative **Pros** - 👍 Improved design and usability compared to previous version - 🔒 Face ID authentication available - 💳 Bill pay functionality - 📱 Mobile check deposit capability - 🔄 Zelle integration **Cons** - 🐛 App frequently freezes and crashes - ⏱️ Slow performance and loading times - 🔐 Excessive verification and login requirements - 🌐 Functions like a website rather than native app - ❌ Mobile deposit not working reliably - 📵 App requires WiFi to function properly - ⚠️ Constant error messages during use - 🔄 Widget functionality broken - 🚫 Bill pay feature unavailable or non-functional - 📧 Poor customer support responsiveness - 🔑 Removed quick access code feature **Commonly reported bugs** - App freezes during use - Login failures and authentication errors - Mobile check deposits not processing or showing in account - Error message 0014 on download - Face ID feature conflicts with iPhone - App crashes and becomes unresponsive - Password authentication failures - Zelle access blocked with errors - Bill pay feature not loading - Inconsistent app performance across sessions **Most requested features** - Restore quick numerical access code option - Add memo field to bill pay transactions - Fix and improve widget functionality - Simplify login process without excessive verification - Improve mobile deposit visibility and functionality - Better documentation for Zelle receive functionality - Offline functionality support ## Newest reviews (5 of 25) ### 2/5 — App deficiency *2023-08-09, version 11.4.2.1* A certain store is trying to steal from me and I’m receiving no response to my in-app messages. If it is not resolved tomorrow I will assume the bank is complicit. Stressful and disappointed. ### 1/5 — Server down *2020-04-15, version 4.6.2.683* There is multiple times now that I can not get the app to come up. It keeps saying error. This needs to be fixed! I transfer money around quite a bit and it’s essential for me to do so for my business. Please correct the problem. ### 2/5 — Updated version has Zelle? *2019-11-03, version 4.4.13.152* Which is great, but help section only has how to send not receive? Rudimentary app - sorry, I do love this local bank but if they don’t change faster.... ### 1/5 — Frustrating *2018-11-10, version 4.4.5.182* This app is almost not worth the hassle tried to get on in the morning hours it would not let me on to bad this is the only option for the mobile the online version is not much better ### 2/5 — what? *2018-02-06, version 4.2.23.410* For some reason it decided i have the wrong password? i just signed in with it yesterday? had a few problems before now and i wouldn't use it if i didn't have to ## Most critical reviews (10 lowest-rated) ### 1/5 — New App *2024-09-06, version 24.4.0.1* This app is so frustrating. It is so slow when it works. Usually it just freezes altogether. The concept for the new app is great but the execution is lacking. ### 1/5 — Garbage *2023-10-05, version 11.6.1.1* I love Norry bank, so this review is in no way a reflection on them or their employees. That said, the new app that they’ve implemented is garbage. From the constant “verification” requests, to the app freezing, it is utterly exhausting. If I open the app 5 times, there will be an issue 4 times. Whatever high school student made this as a school project should be thrown out of computer class, and perhaps focus on industrial arts or music. ### 1/5 — I hate using the new Norry App. *2023-08-22, version 11.6.1.1* This isn’t an app anymore. It’s a website. It’s frustrating and complicated to use. This “app” is not user-friendly. There is nothing quick about using this app. I don’t have time to spend typing in all my login information AND a six-digit passcode that Norry sends me. ### 1/5 — Not an app *2023-08-20, version 11.6.1.1* This “new” updated app is no longer a user friendly app. It’s a website trying to be an app. No quick code to quick view online. Anytime you want to log into the app, you have to type in your complete and long regular password and the. request a one time access code to be emailed or txtd to you to verify it’s you. Once you’ve finally waded through that, it just loads and loads before loading a very confusing, jumbled, too much information page that is basically like a website. I can understand all the steps if I was on the website but an app is not supposed to run like that. Wish they’d never updated the app because it was certainly not an improvement. ### 1/5 — Quick access code. *2023-07-31, version 11.4.2.1* This app is horrible please bring back the quick numerical code. We do not use facial recognition and can’t stand having to put our password in every time. ### 1/5 — Unhappy *2023-07-23, version 11.4.1.1* The new app is horrific, you can never log on. Takes days and days for withdrawals to come out of my account. This has been the worst banking week of my life. If things aren’t better we are with drawling our account ### 1/5 — New App Version *2023-07-19, version 11.4.1.1* This new app is horrible! Please go back to the old version! ### 1/5 — Fix the bugs *2023-07-17, version 11.4.1.1* App has been down for days since this new update. ### 1/5 — Never works *2021-11-27, version 5.0.1.95* Would be nice if it actually worked. ### 1/5 — Most faulty app I have ever used. *2021-08-24, version 5.0.0.569* I’m so glad I moved out of the state and can go to a bigger bank. I love the actual Norry bank but this app makes me never want to have anything to do with them. It doesn’t work unless you have WIFI. It is constantly glitching out. I do a lot on Zelle from this account and now it won’t let me get into Zelle. Everything time I try to use this app it says there is some kind of Error! I log in-error, another time error with facial recognition, I get in my account error for something, another time error when trying to access Zelle. Ugh!! Such a mess! They need to scrap this app and make a new one. I feel like it was a high school assignment and someone decided this is what they will use. ## Most praised reviews (10 highest-rated) ### 5/5 — It’s pretty good *2023-11-16, version 11.6.1.1* I wasn’t a fan of the new version’s design at first, but it’s much easier to use and I appreciate it much more. I’ve had errors in loading account information twice where I had to actually go to the bank to transfer funds, but it’s mostly better and easier to use. ### 5/5 — Mobile deposit *2023-08-10, version 11.4.2.1* Tried to do a mobile deposit, but wasn’t showing anywhere to do it. Called support and they didn’t know and sent me to North’d National support. They had to then add it on my App somehow. So I was then able to make a mobile deposit of a check, however, 1 day later it is still not showing in my account. I messaged twice about this and still no response. Not sure where my deposit went??? Better soon get a response! ### 5/5 — Bill pay *2023-07-26, version 11.4.2.1* There is not an area to write a memo. Would like to pay R/E taxes for several parcels however there is no memo area to reference the parcel #’s. That’s an issue. ### 5/5 — User Friendly New App *2023-07-24, version 11.4.2.1* and ### 5/5 — New app Norry Bank *2023-07-21, version 11.4.1.1* Issues with mobile check deposits reported twice via send message, once via phone call, the resolution delete & reinstall the app, I did this 6 times, restarted my phone you name it, still no ability to deposit via mobile app! Please @Norry Bank fix this issue! ### 5/5 — No need to change the banking app!! *2023-07-18, version 11.4.1.1* Not sure why you would change an app that was not broken! You didn’t have the where with all to ask your users for feedback before you changed a perfectly good application??? ### 5/5 — Face ID *2021-05-25, version 5.0.0.569* Since I started using the most current update the Face ID feature on my iPhone has stopped working. ### 5/5 — App doesn’t load *2021-02-18, version 4.6.2.683* I have tried to download the app and I repeatedly get error message 0014 I have contacted the bank but have not had help with this. ### 3/5 — Functional, but needs work. *2023-09-22* The app itself is fine. I don’t like that i have to login every single time but face ID helps. Besides that, the widget does NOT work, which means I have to log in every time I just want to check my balances. Wastes a lot of time that way, I hope they fix that. **Developer response:** Thank you for your feedback. We take your privacy and security very seriously, which is why you’re being asked to login every time. You can enable fast balances on your mobile device, which allows you to view your account balances from the login screen without entering your user ID and password. Please call us at 888-877-6623 or send us a secure message through your online banking for further assistance. ### 2/5 — Junk………. *2023-10-09, version 11.6.1.1* Hasn’t worked in days. Would be nice to be able to use bill pay😡 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*