# CentralSquare Field Ops — user reviews > 30 indexed App Store user reviews of CentralSquare Field Ops by CentralSquare Technologies, LLC, rated 3.00/5 from 20 ratings. - Source: https://appshunter.io/ios/app/centralsquare-field-ops/id1473050673/reviews - App overview in markdown: https://appshunter.io/ios/app/centralsquare-field-ops/id1473050673.md - Rating breakdown: 5★ 8 · 4★ 0 · 3★ 3 · 2★ 1 · 1★ 8 ## Newest reviews (11 of 30) ### 1/5 — Trash *2021-09-22, version 1.7.2* Freezes up can’t get pass the new pin screen been like this for months with no assistance ### 1/5 — Don’t get this app *2021-09-16* Our county started using this app recently. 4 weeks in and well over 90% of users still can not get on. Hopefully going back to what we had very soon. The desktop version works like versions we had 20 years ago. Don’t waste your time.. it’s not ready!! **Developer response:** Hello Cautomotive, we are sorry to hear about the challenges with getting users logged into the application. If you have not already we recommend reaching out to your agency contact or Central Squares support as we would be more than happy to assist in getting your users into the application. If you have already contacted support and have a Case ID, if you could provide that I can follow up on the case to make sure you get the proper support. ### 1/5 — Asst. fire chief *2021-09-09, version 1.7.0* It is junk don’t waste your time it is not what it seems to be they will lock you in a contact and lie STAY AWAY ### 1/5 — Update causing issues *2021-07-03, version 1.6.6* Whatever you did with the app update it appears to have broken it. Freeze up and close…rinse and repeat. Please fix it. ### 1/5 — Locked up *2021-07-01* Since the upgrade my phone gets locked up on the Home Screen , can no longer get details or respond to the calls! Useless to have! Probably will be discontinuing your service! ### 1/5 — Really bad *2021-06-02, version 1.6.5* This app keeps getting worse. Freeze, crash, calls and units don’t update. A sinking ship for a company. ### 1/5 — Great idea. Horrible execution. *2020-10-15* The idea of having your mobile CAD platform on your smartphone is terrific. Being able to run a driver's license or a license plate without having to return to your vehicle or call dispatch over the radio can be an invaluable tool. However, the implementation of this product is subpar. Officers feel a high level of uncertainty and doubt when using the program to take videos, photographs, and most importantly, audio statements from witnesses, suspects, and victims, knowing that the chances of the information not making it to your case are relatively high. It doesn’t help that since CentralSquare purchased Zuercher, the level of customer service and the impressions from the company on whether they care for their customers continues to decline significantly; a common effect when dealing with a monopoly. My advice to everyone if your organization chooses to purchase this product, be sure to use a secondary backup for anything that you can’t regenerate or duplicate, i.e., photos, videos, audio. **Developer response:** We're sorry to hear your experiencing issues, DWR508. Please contact Support to better help troubleshoot and resolve any issues surrounding media collection and upload. ### 1/5 — Not Impressed at all!! *2020-05-07* For the money that was spent to have the Central Square system anyways then the extra charge for this app... you would think the app would function properly. Good thing I only signed a 1 year contract for this not more.. not impressed at all. Showing old calls that were already cleared as active, unable to view previous calls in history without crashing app. Just a huge waist of time and money. **Developer response:** Thank you for your feedback. We’re sorry to hear you’ve experienced issues while using Field Ops. We’d love for you to contact Support so we can help you further troubleshoot and resolve your issues. ### 1/5 — Glitches out constantly *2019-12-01, version 1.4.0* I updated to this app as a trial for my agency. It worked great for the first couple of months. Now, I can’t read call notes because they are all piled up on top of each other (see previous review). In the past week, I haven’t even been able to log in without it giving me an error code. (An Unexpected Error Occurred When Trying To Access Realm./1) Other folks in my agency are having the same problem. The concept of the app is great, it just doesn’t seem ready for the field. ### 1/5 — Notes *2019-10-15, version 1.3.8* Please fix the notes. They are over one another and you can’t read them. It doesn’t seem to affect all devices. ### 1/5 — Needs work *2019-10-10* Upgraded to this version from tri-tech as directed and now I can’t read the notes. They are superimposed over each other. It makes it almost impossible to read critical public safety traffic. Please fix. ## Most critical reviews (10 lowest-rated) ### 1/5 — Customer Service *2026-07-04* For some reason I am not able to run 28s and 59s on my mobile device anymore. I have been trying for months to get it fixed; I even contacted our CentralSquare account manager and she never got it fixed either. When calling the Call Support number that was provided in the app, there is no option for FieldOps. I honestly believe that this is nothing but a joke to these people… ### 1/5 — Update is horrible. Bring back the old version *2026-04-06* The latest update is bad, horrible. Not user friendly, confusing, can’t find the old options we used to have. Thought it would get better with time but, NOPE. Still hard to use. ### 1/5 — Update *2026-02-12* Can we get a new update so, I can update to the new IOS. ### 1/5 — This update renders the app USELESS *2025-11-18* Bring back the previous version! The functionality of this update is useless! ### 1/5 — App logs out *2025-10-29* The app logs out every 30 secs, making it unusable. We have multiple units a day and it happens on the regular. **Developer response:** If you have already reached out to Central Square Support and have a case ID number we would be more than happy to look it up and assist you with your issues. If you have not reached out to Central Square Support I would recommend reaching out to them or contact your agency administrator to do so. ### 1/5 — Not very functional after update *2025-09-24* Since the recent update we are no longer to see all the units in our county. If we try to filter units it tells us we have reached the max units of 1000. In the previous version we never had an issue and you claim that was a 500 limit. Now when searching for units they don’t even show and there is no way 1000 units are on the screen. This has made the app much less useful for emergency operations as we previously used it for. Please help make this useful like it was! **Developer response:** We increased the limit to 5,000 in the latest release. We’d greatly appreciate it if you’d consider updating your rating once you’ve had a chance to try this out. Don’t hesitate to reach out with any further questions! ### 1/5 — Ruined by the most recent update *2025-09-16* Was updated sometime in the last week and was completely reworked. I use this for my full time job and absolutely loved the convenience and the way it was previously set up, but then with the most recent update they moved around all the components on the main screen and now trying to use it on a call is a nightmare. Previously everything was as simple as possible and pleasing to the eye, now it’s just abrasive to look at and takes much longer than it needs to to do simple tasks that were easy in the old version. The utility was completely negated by what seems to be a misguided attempt to reinvent themselves. ### 1/5 — It could do so much more *2024-08-06* This app was created & is updated by someone who clearly doesn’t use the app on a day-to-day basis. It’s made by someone who sits in an office who thinks they know how this app is being used by officers/dispatch. This could be an amazing app, which would be a great selling tool for CentralSquare, if they would reach out to someone to uses the app daily & incorporate those ideas into their software. Field Ops has so much potential but instead, it just barely scrapes the surface of what it could be & do! **Developer response:** Thank you for your feedback. We want this app to fully support those who use it every day, and your input helps us identify where we can improve. We’d love to hear more about your ideas and experiences — please reach out to us at fieldops-beta@centralsquare.com so we can continue the conversation. ### 1/5 — Crashes *2023-12-15, version 2023.05.0* The system is constantly kicking me off from being signed in. Very basic to use. ### 1/5 — Slow to update and respond *2023-06-27* Very slow to refresh have to log out and log back in. ## Most praised reviews (9 highest-rated) ### 5/5 — Please!! *2026-03-15* Please make it compatible with CarPlay!! It would be so amazing to see it on our trucks display! ### 4/5 — Not able to view entire crew *2022-07-31* Not able to view entire crew when clicking on rig ID. Until recently I was able to see all crew members on any rig. Now just able to view the first member listed. It’s like it went from a column to a line. Please fix if possible. **Developer response:** Hello, We are sorry to hear that you are experiencing issues with the application. This does not normal functionality. It sounds like you could have a corrupt file. If you delete the application completely from your device and redownload this could solve your problem. If you still experience issues please reach out to support at 1-800-987-0911. ### 4/5 — Getting better *2020-05-20* There still are bugs in the system. The company is aware of them and working to address the issue. The company has reached out to some agency’s over the past several months by conducting webinars to get input on some of the issues we are having in the field along with some features we would like to see. Time will tell if they can get all of the bugs worked out. This system is still a better economic value than a complete MDC vehicle system. ### 3/5 — Flawed attempt *2025-10-23* Update is not as functional as previous app and also removed the option for a PIN to access. **Developer response:** To enable it, open Field Ops > Settings > Passwordless Authentication and turn on PIN. Please note that passwordless options only appear if your device already has a supported authentication method set up (e.g., Face ID or device passcode). We’d greatly appreciate it if you’d consider updating your rating once you’ve had a chance to try this out. Don’t hesitate to reach out with any further questions! ### 3/5 — Login *2025-09-02* Wish the new update allowed for Face ID login **Developer response:** Thanks for the feedback! Face ID login has been supported since 2019. To enable it, open Field Ops > Settings > Passwordless Authentication and turn on Face ID. Please note that passwordless options only appear if your device already has a supported authentication method set up (e.g., Face ID or device passcode). We’d greatly appreciate it if you’d consider updating your rating once you’ve had a chance to try this out. Don’t hesitate to reach out with any further questions! ### 3/5 — Good for what it is but … *2022-08-06* Got Field Ops when we switched systems recently & for basic CFS info & very rudimentary searches it’s great. With the most recent couple of updates it has kept the location services on even though I chose “only while using app” & the background refresh has been awful, it stays on all the time & heavily drains my battery. I’m off duty & location sharing off. I have to force quit the app & only open it when I need to see a call. I forgot yesterday afternoon and in the past 24 hrs this app was responsible for 82% of all battery usage! It still has a delay to refresh & pull info from the servers when I open the app so background refresh is pointless & it has never used this much resources before the updates. Unacceptable. **Developer response:** Hello thebudda0424, we are sorry to hear you are experiencing issues. If you have already reached out to Central Square Support and have a case ID number we would be more than happy to look it up and assist you with your issues. If you have not reached out to Central Square Support I would recommend reaching out to them or contact your agency administrator to do so. We care about our customers and producing a quality app to provide critical information when you need it most. If you have additional insights or information you can share, please reach out or have your agency contact our Support team if they have not already, so that we may assist further. ### 3/5 — Improving but needs more improvement *2020-09-25* The app is definitely getting better from when my agency first got it and I do really enjoying be able to mark my self busy or assign myself to a call when I am not at my CAD but the app still shows call notes out of order, shows units available when they are not even on duty, and the map is horrible. I definitely like the idea and it has gotten a lot better but it still needs improvement ### 3/5 — Narrative issues *2019-10-01, version 1.3.8* Since the new iOS update, the narrative section overlays different inputs on top of each other which make it in readable. ### 2/5 — Still has issues *2026-03-14, version 2026.3.0* The auto logout is annoying. I constantly have to log back in and the simple pin code option is not available anymore. Also having an issue where units on certain call types are not visible, no filters are set. CS support is SLOW to fix these issues. ADD Car Play functionality PLEASE. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*