# CentricCU — user reviews > 48 indexed App Store user reviews of CentricCU by Centric Federal Credit Union, rated 4.79/5 from 3,247 ratings. - Source: https://appshunter.io/ios/app/centriccu/id6737481156/reviews - App overview in markdown: https://appshunter.io/ios/app/centriccu/id6737481156.md - Rating breakdown: 5★ 2,565 · 4★ 116 · 3★ 41 · 2★ 27 · 1★ 88 ## What do users think of CentricCU? Overall sentiment: neutral **Pros** - 🚀 Enhanced features - 👍 User-friendly app - 💡 Budgeting tools and insights - 👍 Efficient for banking needs - 👍 Clean and intuitive design **Cons** - 🐛 Unlock card issue - 🐛 Money disappearing and new charges - 🐛 Accounts not accessible for days - 👎 Overly complicated and hard to navigate **Commonly reported bugs** - Login screen freezes - Incompatible with older devices **Most requested features** - Dark mode option - Improved Zelle integration ## Newest reviews (10 of 48) ### 4/5 — Debit card chip *2026-06-01, version 3.34.1* The debit card chips do not work half the time if at all so if they don't have tap to pay like Walmart it's near impossible to pay! ### 5/5 — My CrntricCU *2025-07-25, version 3.25.1* Is awesome ### 5/5 — 5-27-2025 *2025-05-28, version 3.23.1* The best bank ever!!! But still learning to navigate this new app 🥴… ### 5/5 — Love it! *2025-05-10, version 3.22.0* Loving the new app! So easy to use! ### 2/5 — Too much going on *2025-04-27, version 3.22.0* The old app was simple and to the point. While people will eventually get used to the new app, it is overly complicated and confusing. It also has a lot of bugs as far as connecting accounts, and always wants to put my children’s accounts first. I almost accidentally transfer their money instead of mine all of the time. I also can’t understand why my credit card shows the incorrect amount available all of the time now. ### 5/5 — Love! *2025-04-06, version 3.21.0* Love the new features! ### 5/5 — Great app *2025-03-26, version 3.21.0* You can do everything right here from your fingertips transfers and all it takes place immediately, thank you Centric ### 5/5 — New app *2025-03-14, version 3.21.0* The new app is completely different than the old one but I will say that once you learn how to navigate it, it’s a lot better and easier to use. I’m not one that likes change but the new app is better than the old one hands down. ### 1/5 — New app looks fancy but is not as useful *2025-03-13, version 3.21.0* The old app was easier to navigate through a lot of features are no longer visible such as locking and unlocking card ### 5/5 — Love the App! *2025-03-13, version 3.21.0* I love the budgeting feature and being able to tag and upload receipts to specific transactions! ## Most critical reviews (10 lowest-rated) ### 1/5 — Won’t update *2026-06-03, version 3.28.2* Can’t even use the app says I need to update but it won’t give me the option to update. ### 1/5 — Blocks VPNs *2026-04-29, version 3.33.0* Maybe they pretend to care about security, but Centric blocks anyone with a VPN from using their app. How are we supposed to use this app from places like coffee shops, airports, etc. if you block VPN use? ### 1/5 — Awful. *2026-04-04, version 3.32.0* The credit union I used closed & all of the customers were merged with Centric. Customer service has been awful since day 1, & the app & website will not allow me to complete transfers with my own money. Once my car is paid off I will never use them again. ### 1/5 — Bring the old app back *2025-11-13, version 3.28.2* This app is overly difficult to navigate and it displays wrong account info. Bugs out. Bring the old one back!! ### 1/5 — Constant ineptitude *2025-10-22, version 3.28.0* Since joining this credit union in 2018 the service I’ve received as a whole has been abysmal. The errors, oversights and mistakes and false statements have been nearly constant. The ONLY positive thing about the entire experience has been the low mortgage by and Visa credit card interest rates. I truly struggle to remember a single positive experience with any department in your organization. I’d welcome the opportunity to explain just exactly why I feel this way to anyone at Centric who would listen, but I’m doubtful I’ll be contacted by anyone who actually cares to hear it or that would make a concerted effort to change things for the better. ### 1/5 — No good *2025-06-13, version 3.23.1* If u don’t have ios 17 or above u can not use this app ### 1/5 — Don’t like *2025-05-02, version 3.22.0* App is not as user friendly as previous. Do not like layout or functionality. ### 1/5 — Loan rejected *2025-04-23, version 3.22.0* I have a secured loan with your bank. I applied for an emergency unsecured loan and was rejected.once my existing loan is paid off I will be moving my services to a different institution that helped me and really help me live better. Thanks ### 1/5 — Completely Broken *2025-04-09* After Centric switched to the new system their website and app have been pretty much useless. It’s constantly locking me out of my account, and they made their already lax password technology even less secure than before. ### 1/5 — Horrible App *2025-03-28, version 3.21.0* This new app is horrible ## Most praised reviews (10 highest-rated) ### 5/5 — BANKING *2026-07-09, version 3.35.1* I don’t always get it right FINANCIALLY, but CENTRIC gave me a chance and I am forever thankful and indebted ### 5/5 — I ❤️Centric *2026-07-03, version 3.35.1* They made banking so EASY and WORRY FREE , They are Always PROFESSIONAL with such a calm atmosphere at all times. ### 5/5 — Awesome! *2026-07-01, version 3.35.1* My CU is AWESOME! ### 5/5 — Love it *2026-06-21, version 3.35.1* Easy to use! ### 5/5 — This app is so helpful and amazing!! *2026-04-27, version 3.33.0* This app is so helpful and amazing!! It keeps track of everything and helps me not to spend too much much!!! ### 5/5 — Great service *2026-03-26, version 3.32.0* If you want personalized service and a smile every time you walk in the bank, Centric is the right choice for you. The team there is just incredible all the way around, they treat you as a person, not an account number. ### 5/5 — Great *2026-02-13, version 3.30.2* Great ap since the upgrade…. ### 5/5 — Love it *2025-11-25, version 3.29.0* Best bank in NELA ### 5/5 — App *2025-11-14, version 3.28.2* Love the new app! ### 5/5 — Love it *2025-09-23, version 3.27.0* Love it --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*