# Cérge — Cérge > Personalized customer service assistant for individuals with disabilities. (iPhone/iPad app by Cerge PTY LTD.) - Source: https://appshunter.io/ios/app/cerge/id1493280083 (this page in markdown: same URL + `.md`) - Developer: [Cerge PTY LTD](https://appshunter.io/developer/1493280082) - Category: Lifestyle, Shopping - Price: Free - Age rating: 4+ - Requires: iOS 12.0 · 66 MB - Languages: English - Released: 2020-09-17 - Data updated: 2026-06-11 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/cerge/id1493280083/reviews.md ## What is Cérge? Cerge is an Assistive Technology app for individuals with disability to receive personalised customer service from businesses they trust. As a customer, an individual with disability faces fear, anxiety, and discrimination everyday. Disabilities are unique per person & 71% are invisible making it impossible to train & educate service staff how to provide empathetic customer service for all situations. When asked, people with disabilities say that between 75% – 80% of their customer experiences are failures. The Cerge mission is to reduce the fear, anxiety and discrimination individuals with disability endure as customers. What would you wish service staff knew about you, so when you arrive as their customer the experience is warm, welcoming and amazing? If you had a personal assistant that could race ahead of you into a store and give the service staff a quick heads up about you, what would you instruct your assistant to tell them? How could that change your life? This is Cérge. He is your own personal digital concierge and you are his boss. Cérge is an app for people with disability to control with who, where and when you share your customer service preferences in exchange for personalised customer service. And in case the service was not up to scratch then leave a rating and review of their Accessible Customer Service so service staff can get better next time you visit. Through Cérge you will be able to communicate from your app directly to service staff via their Point of Sale systems. With this information service staff will be able to provide you with personalised and empathetic customer service. There are so many examples of how a little empathy can revolutionise the customer service experience for individuals with disability. For example, if you have a brain injury or PTSD then you may want an extra minute or two to feel comfortable and settled when you arrive at the shops before the barrage of questions start. Or if you have a visible disability then being spoken to in a loud and slow manner by staff that have no idea about disability, is offensive. Download the Cerge app and give it a go. And please tell your favourite stores to get onboard to ensure you get personalised customer service everywhere you go. We want everyone to have great experiences everyday and mindful of the challenges you or your friends and family face. Have a great day. Team Cérge ## Key features - Share customer service preferences - Receive personalized service - Communicate directly with service staff - Rate and review accessible customer service - Control information sharing ## Recent user reviews (1 of 1) All indexed reviews: https://appshunter.io/ios/app/cerge/id1493280083/reviews.md ### 3/5 — Has potential, but not there yet *2024-02-03* There's a lot of personal information requested for what currently is very little service. The only organisation using this app for hundreds of KMs is a swimming pool. The character limit in allergies is rather frustrating, as I maxed out before I could list even half of my allergies. Difficult to find communication boards and sign boards. The app definitely has potential to be amazing. But it's just not quite there yet. **Developer response:** Thanks Sad Panda for your review. We just released a "Guest Access" feature so you can use Cérge and browse available venues and their accessible features without having to sign up and share that personal information. Will certainly look at getting the character limit on allergies updated. We appreciate your support of Cérge. ## Frequently asked questions about Cérge ### What is Cérge? Cérge is an assistive technology app designed to help individuals with disabilities receive personalized customer service. It acts as a digital concierge, allowing users to communicate their service preferences to businesses. ### How does Cérge improve customer service for people with disabilities? Cérge aims to reduce fear, anxiety, and discrimination by enabling users to share specific needs with service staff. This allows for tailored interactions, such as providing extra time for settling in or avoiding patronizing communication. ### Can I provide feedback on my customer service experience with Cérge? Yes, Cérge allows you to leave ratings and reviews for the accessible customer service you receive. This feedback helps service staff improve for future visits. ### What devices is Cérge available on? Cérge is available for iPhone and iPod devices, as indicated by its supported devices list. ### What is the age rating for Cérge? Cérge has an age rating of 4+, making it suitable for a wide range of users. ### How often is Cérge updated? The latest version of Cérge is 2.2, and it was last updated on May 28, 2025, suggesting regular updates. ### Does Cérge have ads? No, Cérge does not contain advertisements, as indicated by its 'hasAds' flag being false. ### Is Cérge free to use? Yes, Cérge is available for free, with no in-app purchases or subscription costs mentioned. ## Version history (last 5 releases) ### 2.2 — 2025-05-28 Capability upgrade to inform service teams where you are located within a venue for assistance. Using bluetooth services within specific venues such as Airports. ### 2.1 — 2025-05-19 Capability upgrade to inform service teams where you are located within a venue for assistance. Using bluetooth services within specific venues such as Airports. ### 1.9 — 2024-05-22 Bug fixes and performance improvements. ### 1.8 — 2024-04-16 Update capability to select and share wheelchair make and model, along with accessory drive units and battery types to support Accessible Tourism by airport & airplane. ### 1.7 — 2024-02-28 Bug fix to show all available participating venues and stores across Australia and New Zealand. ## Apps similar to Cérge | App | Rating | Price | Category | | --- | --- | --- | --- | | [Blue Diamond Passenger App](https://appshunter.io/ios/app/blue-diamond-passenger-app/id6748180844) | — | Free | Lifestyle | | [Drive Rewards](https://appshunter.io/ios/app/drive-rewards/id1644232897) | — | Free | Lifestyle | | [Brisbane Quarter](https://appshunter.io/ios/app/brisbane-quarter/id6446466376) | — | Free | Lifestyle | | [Wable](https://appshunter.io/ios/app/wable/id6471232366) | 2.6 (10) | Free | Lifestyle | ## More apps by Cerge PTY LTD - [Cerge for Business](https://appshunter.io/ios/app/cerge-for-business/id1573901878) All apps by Cerge PTY LTD: https://appshunter.io/developer/1493280082 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-11.*