# CETTIRE — user reviews > 331 indexed App Store user reviews of CETTIRE by Cettire Limited, rated 4.80/5 from 16,392 ratings. - Source: https://appshunter.io/ios/app/cettire/id1607489142/reviews - App overview in markdown: https://appshunter.io/ios/app/cettire/id1607489142.md - Rating breakdown: 5★ 15,230 · 4★ 390 · 3★ 122 · 2★ 66 · 1★ 584 ## What do users think of CETTIRE? Overall sentiment: negative **Pros** - 🚀 Fast delivery and shipping - 💡 Great prices on luxury goods - 👍 Authentic and quality products **Cons** - 🐛 Poor customer service and communication - ⏱️ Slow processing and delivery times - 💰 Unfair return policies and fees - 🤔 Inconsistent product availability and pricing - 🚫 Unreliable order fulfillment **Commonly reported bugs** - Sending wrong or used items - Failing to refund orders - Unresponsive to customer inquiries **Most requested features** - Improve customer service response times - Offer free and easy returns - Provide more transparent order tracking ## Newest reviews (14 of 331) ### 1/5 — Terrible customer service – no shipment and no refund *2026-08-12, version 3.3.4* I placed my order almost a month ago and one of the items has still never been dispatched. I contacted CETTIRE customer service repeatedly and was told several times to keep waiting. Eventually, their customer service confirmed in writing that they would cancel the undelivered item and issue me a full refund. I accepted the cancellation, but even after that, the refund was still not processed. I have had to send multiple follow-up emails just to ask them to do what they already promised. Almost a month later, I still have neither the item nor my money back. This has been an extremely frustrating experience. The lack of clear communication, the endless delays, and the failure to process a promised refund are completely unacceptable. I would not recommend ordering from CETTIRE unless you are prepared to spend weeks chasing customer service if anything goes wrong. ### 1/5 — Scam *2026-08-04, version 3.3.3* Dont order never sent your order ### 1/5 — Worst refund app *2026-08-02, version 3.3.3* Worst refund app ever . They didn’t want to pay back money and every time find an excuse. I am waiting for a 500$ almost 2 months and didn’t receive them back yet . ### 1/5 — AVOID 🛑 *2026-07-31, version 3.3.3* Don’t buy from this company they’re SCAMMERS!!! Never REFUND!!!!!!! AVOID 🛑 ### 1/5 — Item never shipped *2026-07-23, version 3.3.3* I ordered a set for my son it never shipped. No one contacted me and I submitted a inquiry and received no response. I had to cancel the order and order from Nordstrom. Very upsetting as I spend quite a bit of money on this app/website ### 1/5 — Received used to damaged glasses *2026-07-22, version 3.3.3* I was sent damaged sunglasses returned same day still charged me processing fee and communication took forever ### 1/5 — Defective product and unfair return fees *2026-07-22, version 3.3.3* I received a defective pair of shoes and had to return them. Even though the item was faulty, CETTIRE charged me a 15% processing fee plus a $28 return fee. I lost over $100 because of a defective product. This is unfair. Customers should not have to pay these fees when returning damaged or defective items ### 1/5 — Product not in original package! *2026-07-20, version 3.3.2* I bought some rectangle mono balenciaga shades and the product does not come in it’s original package. It does not have an authentication letter. Im not even sure if the product is real. I want to return it but I just know their return process is even worse than their products. I do not recommend you shop here. The prices are too good to be true. ### 1/5 — Absolutely Not Recommended - Dishonest Customer Service *2026-07-18, version 3.3.2* This website appears to offer attractive prices, but in reality, it charges higher amounts. For example, I placed an order worth several hundred dollars. Two months later, I was informed that one of the items—which had never even been shipped to me—was out of stock. When issuing the refund, they deducted shipping fees for an item that was never sent in the first place! Their customer service is virtually nonexistent, and there is no one to speak with to resolve issues. I would only recommend this website to people who enjoy taking unnecessary risks. ### 1/5 — Poor Returns *2026-07-08, version 3.3.0* the fact this company charges so much for designer pieces but when you need to return it they deduct half your refund in return fees! Ridiculous! ### 1/5 — Never AGAIN *2026-07-04, version 3.3.0* Bought jewelry for my husband. And Italian sizes being Italian sizes, it didn’t fit. Asked for a return the same day I got it, and it would cost me 100$!!! (28+15%) Ridiculous! I held it in my hands for 5 seconds literally! I tried to contact them asking them if this fee is correct, and since they don’t have a phone, only email, our conversation took about 3 days. Please do not buy from them! The return fees and customer service is outrageous! ### 1/5 — My experience with Cettire was extremely disappointing *2026-07-02, version 3.3.0* Cettire website says orders are expected to reach customers within 3–10 business days after confirmation, which is the reason I placed my order. But after three days, my order was still only “processing” and had not shipped. When I contacted customer service, they claimed that processing alone could take 3–10 business days before shipment. I asked them where this was stated on the website, but they avoided the question and just told me to be patient. Then, after seven days of waiting, I received an email saying the item was out of stock and they would not fulfill my order. This is unacceptable. If an item is not available, customers should not have to wait a full week to find out. The shipping and processing information is unclear, and the customer service response was not helpful at all. I have ordered from Farfetch and SSENSE before, and Cettire has been the worst experience by far. I would not recommend them based on this experience. ### 1/5 — NEVER REFUNDED *2026-06-27, version 3.3.0* please do not shop on here !!!! their customer service is terrible ### 1/5 — UNFAIR FINANCIAL BURDEN ON RETURNS *2026-06-24, version 3.3.0* I couldn’t fit 2 of 5 items ordered and was charged $100+ for each item returned . I used this app multiple times and ignored the 3+ day preparing phase but now I WILL NEVER USE IT AGAIN ‼️‼️‼️‼️‼️ ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible service and return policy *2026-09-02, version 3.3.6* I purchased 4 dresses, the day after I bought them - 2 were reduced in price. I hadn’t received the dresses yet, and I asked for a price reduction. It wasn’t granted even though the sizes I ordered were in stock. Furthermore, to return the dresses costs MORE than the dresses themselves. I’ve never seen that before. I will never shop here again ### 1/5 — cheating *2026-09-01, version 3.3.6* They canceled my order a few days after I placed it, claiming the product was unavailable. However, it remains visible and available for order on the website! ### 1/5 — CETTIRE SENT THE WRONG ITEM & WANTS TO KEEP 31% *2026-09-01, version 3.3.6* CETTIRE sent me the WRONG item and now wants to charge me approximately 31% to return THEIR mistake. I ordered from the women’s department and received men’s sizing. I provided proof, yet they still expect me to pay for their fulfillment error. Completely unacceptable customer service. BUYERS BEWARE. ### 1/5 — Unresponsive *2026-08-31, version 3.3.6* I have not received my order or shipping details from an order placed 11 days ago. My enquires are replied with generic AI responses. I am still awaiting a resolution and will be sending my 4th enquiry for the lost ???? Forgotten ??Order. No contact number to ensure a “person “ is looking into your order. Items are expensive and it is concerning that products are not being delivered and service is unresponsive. ### 1/5 — Order timing *2026-08-26, version 3.3.6* Followed up twice on an order from 10 days ago, no update. It says it ships in 48 hours yet still no update ### 1/5 — WARNING!!! *2026-08-26, version 3.3.6* A warning to anyone considering shopping with Cettire: don’t assume you’ll be protected if their listing is wrong. I received a $2,400 Giorgio Armani jacket that was materially different from its photos and contradictory description. Despite weeks of emails, photographic evidence, five customer-service agents and a promise of a full refund, Cettire still deducted $126 in customs and return fees. The message is clear: even when Cettire misrepresents the product, the customer may still be left paying for the mistake—and fighting through endless generic replies to recover their money. ### 1/5 — Delay on shipping *2026-08-25, version 3.3.6* Purse sunglasses ### 1/5 — more money *2026-08-19, version 3.3.5* Very disappointing experience with Cettire. The item was priced at $212, and I paid $260 in total. After returning the item in the same condition I received it, Cettire is only offering me a $170 refund. That means they are keeping approximately $90 of my money, which I find completely unreasonable and unfair. I do not understand why I should lose such a significant amount when the item was returned in good condition. Their explanation about the item passing quality control before dispatch does not justify keeping this much money from me. I am extremely disappointed with their customer service and the way they handled my return. I would strongly recommend that customers be very careful when ordering from Cettire, especially because of the return fees and the amount of money that can be deducted from your refund. ### 1/5 — Order process *2026-08-18, version 3.3.5* Been waiting for a week for them to even ship my shirt off either no explanation or anything ### 1/5 — Verrry bad services *2026-08-13, version 3.3.4* You pay for 2 items and get only one , and customer services are horrible in everyway ## Most praised reviews (10 highest-rated) ### 5/5 — Great site trustworthy *2026-08-30, version 3.3.6* I love this site along with some others they are legit ship fast and i haven’t had any problems with my purchases, returns, or shipping everything is a breeze amazing prices ### 5/5 — Genuine quality and fast delivery *2026-08-17, version 3.3.5* Just recently received a Versace bag. It came in perfect condition and included a certificate and a dust bag. It came in 3 business days. It was an international shipment. I received all the updates by email about the status of my purchase. The courier requested a signature as he supposed to. I also previously approached Customer Service with a question about another item and they responded right the next day. Very happy with Cettire! ### 5/5 — Love buying from this company *2026-08-02, version 3.3.3* They’re wonderful! Don’t regret buying from them. Customer service is always there to assist you with any issue or questions. They’re 💯 legit ### 5/5 — User Friendly *2026-07-23, version 3.3.3* I like the app. It’s easy and user friendly. You can find items quickly and usually you can find good deals 🤩 ### 5/5 — My new favourite *2026-07-01, version 3.3.0* Great selection of products and prices ### 5/5 — Best Pricing *2026-06-22, version 3.3.0* CETTIRE is my honey hole for designer brands at a discount! Fast delivery and easy exchanges. ### 5/5 — Fantastic *2026-06-18, version 3.3.0* I recently found this site in the last couple of months, a wide range of brands at discounted prices. Yes I have already started shopping here. ### 5/5 — Great Designer Items *2026-06-14, version 3.2.9* They have great authentic designer items for less. They sell some items that can only be purchased in Europe designers. Perfect for finding some limited addition, UK only items. Love the options and the prices. I’ve recommended Cettire to many of my friends. ### 5/5 — Golden goose shoes *2026-05-28, version 3.2.8* Excellent and rapid delivery sadly I ordered another pair and made a mistake with size not realizing it was European sizes so I am returning item and repurchasing them, the even have courrier pick up at your house for returns .. it’s amazing thanks CETTIRE I will be passing by in July as I will be in Venice for my summer holidays I look forward 😊 great place to shop on ### 5/5 — Roman *2026-05-09, version 3.2.5* Been buying from CETTIRE for many years already never disappointed, and the prices are better than most stores!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*