# CFX — user reviews > 129 indexed App Store user reviews of CFX by Dometic Group AB, rated 1.20/5 from 117 ratings. - Source: https://appshunter.io/ios/app/cfx/id1042557010/reviews - App overview in markdown: https://appshunter.io/ios/app/cfx/id1042557010.md - Rating breakdown: 5★ 4 · 4★ 0 · 3★ 5 · 2★ 2 · 1★ 106 ## What do users think of CFX? Overall sentiment: negative **Pros** - ✅ Simple and intuitive interface when working - 🎯 Effective temperature and settings control - ⚡ Quick setup for some users - 📱 Basic functionality operates as designed **Cons** - 🐛 WiFi connection fails consistently - 🐛 Bluetooth pairing not recognized - 🐛 App stuck on connection guide screen - 🐛 App freezes at startup - 📵 WiFi connection disables cellular/internet access - 📡 WiFi-only design instead of Bluetooth - ⚠️ No alternative connection method when WiFi fails - ⚠️ Inaccurate voltage reporting - ⚠️ Temperature alarms don't function - ⚠️ Door open alarms non-functional - ❌ Completely non-functional for majority of users - ❌ No customer support or troubleshooting help - ❌ Long-standing issues unfixed for years **Commonly reported bugs** - App does not recognize WiFi connection despite phone showing connected - Bluetooth search fails to detect cooler - App stuck on connection guide as only available option - App crashes on startup - App freezes during setup process - Cannot get past step 3 of setup - Temperature slider snaps back to 0 when setting negative values - Plus/minus buttons don't work consistently - App crashes when attempting WiFi connection - WiFi drops in and out intermittently - App doesn't appear in phone settings - Voltage readings significantly inaccurate (0.2-0.6V lower than actual) - App incompatible with newer iOS versions - App incompatible with newer iPhone models - Wrong app being promoted (should be 'Mobile Cooling' app instead) **Most requested features** - Bluetooth connectivity option - Apple Watch app integration - Better visual indicators for fridge section status - Improved temperature slider with precise control - Battery consumption tracking - Current draw monitoring - Automatic WiFi connection without manual setup ## Newest reviews (20 of 129) ### 4/5 — Nice App *2026-03-31* Nice app. Could do with on little feature if the fridge looses power it could send a notification to your phone to say that’s it’s lost connection so you would go check. Then it would be five stars from me. ### 1/5 — You're all using the wrong app *2025-08-23* For everyone that can't connect this to their CFX coolers, you need to use the Mobile Cooling app, not this one. I just wrote a nasty review here echoing what everyone is saying about connection issues and then I found the other app. Downloaded the Mobile Cooling app and it connected via Bluetooth to my new cfx5 cooler immediately. You're welcome ;-) **Developer response:** Hi, Thank you for sharing your experience and for pointing this out. The CFX3 series uses the Dometic Mobile Cooling app, which is different from our general app. We’re glad to hear that you were able to connect successfully after downloading the correct one. Your feedback is very valuable, and we’ll make sure to continue improving our communication so setup is as smooth as possible for all users. Kind regards, Fanni, Dometic Sales Support ### 1/5 — App doesn’t work *2025-08-16, version 1.2.1* What’s the point in having an app that won’t connect to the cooler? Maybe you should create an app that actually works rather than keep pushing an app that doesn’t work. ### 1/5 — Not working *2025-07-19, version 1.2.1* Tried to connect with the app. The app is not functioning. I would love what the app offers but currently it is not operational. ### 1/5 — Keine Verbindung mit WLAN *2025-07-19* Habe die CFX95, es lässt sich keine Verbindung zur App herstellen trotz vorhandenem Wlan. Ich nutze das iPhone 16pro max. Auch mit einem anderen Gerät funktioniert es nicht. Es wird auch nicht die Verbindung via Bluetooth angeboten. Die App ist stark revisionsbedürftig! **Developer response:** Hi, thank you for your review. Your opinion is important to us and we make sure to raise this with our development team, so please keep an eye out for coming updates. Kind regards, Dometic ### 1/5 — Not working *2025-07-11, version 1.2.1* Downloaded the app, deleting the app. It does not get past step three. ### 1/5 — Won’t pair *2025-06-30, version 1.2.1* I won’t bother repeating what others have said. I’m technically proficient and can’t pair this darn thing. I’ve given up after wasting too much time on it. ### 1/5 — Doesn’t Work *2025-06-04* Absolutely worthless app that should be removed from the App Store. Steps to connect to wifi don’t make sense, app will not connect you to wifi and cannot get past setup when connecting to wifi manually through phone. Cooler bluetooth won’t connect either. Glad the cooler has a control panel because this app is worthless! ### 1/5 — Worthless *2025-05-14, version 1.2.1* This is the most worthless app I’ve ever used. Can’t even connect to the fridge. ### 1/5 — Kann CFX 55 nicht per WLAN verbinden. Sehr nervig *2025-05-11* Warum gehts nicht über Bluetooth? **Developer response:** Hi, thank you for your review. Your opinion is important to us and we make sure to raise this with our development team, so please keep an eye out for coming updates. Kind regards, Dometic ### 1/5 — Ongoing problem?? *2025-04-17, version 1.2.1* All of the one star reviews are dated months / years ago and it looks like dometic has done nothing to fix it. With a new fridge retailing between 600-1200 you’d think there would be some money in the budget to solve this issue. ### 1/5 — It used to work *2025-02-27* It used to work with my Dometic CFX375DZ then it stopped. I tried deletingbthe app and go through the process several times and still not working I reached out to Dometic Customer Support and ghey said they had problems which, unfortunately, they can’t fix. This was the reason why I bought Dometic than other brands. **Developer response:** Hi, Thank you for reaching out. We are sorry for the inconvenience . We have informed our developer team about this issue. If you have any further issues or questions, don't hesitate to reach out to us here: https://www.dometic.com/en-us/support/product-support-form#contact-us Kind regards, Dometic ### 1/5 — Doesn’t work *2025-02-07, version 1.2.1* I was able to successfully connect to my dometic, but the app never goes passed the connection guide ### 1/5 — Keine Verbindung *2025-01-12* Wir hier schon jemand anders schrieb kommt die App nicht über Step 3 des Connection-Wizard hinaus. Verbindung via Wifi steht, das war’s aber auch. **Developer response:** Hi, We are truly sorry for your bad experience. Here you will find Dometic support https://www.dometic.com/de-de/support. Best regards, Dometic ### 1/5 — App funktioniert nicht *2025-01-06* Die App kommt nicht über den „Connection Guide“ hinaus, auch wenn das Gerät über WLan verbunden wurde. Für den Produktpreis sollte der Hersteller eine Lösung anbieten. **Developer response:** Hi, We are truly sorry for your bad experience. Here you will find Dometic support https://www.dometic.com/de-de/support. Best regards, Dometic ### 1/5 — Poorly written : inoperable *2024-12-27* Despite the overall “1” rating in the App Store, I pulled this app down and gave it a whirl. Trash. Wifi and bluetooth didn’t properly connect. And no way to bypass the terrible “wifi enable” process in the app when it doesn’t work (not providing any access to anything other than the greeting screen). You need to fix this or take it off the App Store. Reflects VERY poorly on the brand/product! **Developer response:** Hi, Thank you for reaching out. We are sorry for the inconvenience . We have informed our developer team about this issue. If you have any further issues or questions, don't hesitate to reach out to us here: https://www.dometic.com/en-us/support/product-support-form#contact-us Kind regards, Dometic ### 1/5 — Useless App *2024-12-13* This app will not connect phone to fridge, absolutely useless and no customer service or options available. **Developer response:** Hi, Thank you for your feedback. We recommend downloading the Dometic Mobile Cooling app from the App Store or Google Play, ensuring Bluetooth is enabled, and following the pairing steps there. If you continue to have trouble, our customer support team is available to help and will be glad to walk you through the setup process. Kind regards, Fanni, Dometic Sales Support ### 1/5 — Congratulations! *2024-11-27* It is quite an accomplishment to design the absolute most dreadful software I have ever interacted with. How your coolers managed to utilize both Wi-Fi and Bluetooth yet still make it basically impossible to successfully control with a cell phone is a unique goal that this company absolutely dominated. This app is so bad that it’s basically false advertising to pretend this cooler has connectivity functions. **Developer response:** Hi, thank you for reaching out. We are sad to hear your unpleasant experience, we are really sorry. In general, our Customer Service Team can be reached via the following link. https://www.dometic.com/en-au/support I encourage you to open a ticket with us at the link above if you still have a problem. Kind regards, Dometic ### 1/5 — Useless *2024-11-22, version 1.2.1* The app doesn’t work ar all, just stuck on the first screen that appears when you open it. IPhone 11 Pro ios 18.1.1 ### 1/5 — App doesn’t work *2024-11-18, version 1.2.1* I couldn’t get this app past step 3. I downloaded another Dometic app (Mobile Cooling) & it works as expected with Bluetooth and WiFi. How hard is it to tell customers that? ## Most critical reviews (10 lowest-rated) ### 1/5 — Peis auf Leistung, nicht auf Schnickschnack *2026-07-10* Zum Glück zahlt man 1000€ für ne Kühlbox und kann dann die App nicht mal mit der Kühlbox koppeln. Über Dometic Power und Bluetooth hats bei mir direkt geklappt. Da merkt man, dass die Firma das Geld in die essenzielle Technologie investiert hat. Die Kühlbox tut was sie soll, kühlt. Diese App hingegen ist nur für Kunden mit hoher Resilienz und einem gehörigen Maß an Frustationsbereitschaft geeignet. Außer dem Quick-start-guide habe ich nichts von der App gesehen. Jul2026 **Developer response:** Hi, thank you for your review. Your opinion is important to us and we make sure to raise this with our development team. Kind regards, Dometic Customer Service ### 1/5 — App nicht nutzbar! *2026-07-05* Der CFX5 25 an sich ist in Ordnung, aber die App ist eine große Enttäuschung. Ich konnte den Kühlschrank mit der vorgesehenen App nicht koppeln und musste stattdessen eine andere Dometic-App nutzen. Dazu kommt, dass die App nur auf Englisch verfügbar ist. Für eine internationale Marke ist das einfach nicht akzeptabel. Insgesamt keine benutzerfreundliche Lösung und für mich so nicht wirklich brauchbar. **Developer response:** Hi, thank you for your review. Your opinion is important to us and we make sure to raise this with our development team. Kind regards, Dometic Customer Service ### 1/5 — Nothing Fixed *2026-07-05, version 1.2.1* I see others have complained years ago the app won’t connect via WiFi nor Bluetooth. Neither can I. Cmon Dometic, do better. Your products aren’t cheap. ### 1/5 — Keine Connectivity *2026-06-27* Man sagte mir im Laden Dometic sei vom Feinsten. Also hab ich den wirklich hohen Preis für eine CFX5 45 bezahlt. Und was bekomme ich. Eine App die nicht funktioniert. Unglaublich. Vielleicht muss ich doch auf einen anderen Hersteller wechseln, solange ich noch zurückgeben kann. ### 1/5 — Not cool *2026-06-10, version 1.2.1* I could not get the app to connect with my cooler. ### 1/5 — Wrong app for all CFX 3/5 *2026-04-17, version 1.2.1* Use the Dometic Mobile Cooling app. It works great. For years I tried this app. Never worked. ### 1/5 — Bummer *2026-03-08, version 1.2.1* This app is absolutely useless, you can connect the WiFi to your phone, but you can’t even monitor it at all. ### 1/5 — Pathetic App *2025-11-09, version 1.2.1* As already stated App does not show connected by WiFi even though in the iPhone settings it shows connected. The Bluetooth search on the iPhone does not show the CFX cooler. Wasted over an hour or more. Support FAQ’s worthless ### 1/5 — WiFi and Bluetooth don’t work *2025-10-06* Trying to connect my CFX 95DZ to wifi or Bluetooth both fail. My iPhone 14 Pro recognizes and connects to the coolers signals, however the app doesn’t recognize the connection and stays stuck on “connection guide” as the only selection. Resetting cooler and reinstalling app made no difference. Stuck using manual controls on cooler. ### 1/5 — wifi *2025-10-04, version 1.2.1* te deja sin datos ## Most praised reviews (10 highest-rated) ### 5/5 — Funktioniert *2023-01-25* Funktioniert, kein unnötiger Schnickschnack ### 5/5 — Very good! But why no more updates?! *2022-12-11, version 1.2.1* But why no more updates?! Since 5years now.. needs updates and improvements.. thanks! ### 5/5 — Funktioniert tadellos *2020-06-23* App zwar nur auf Englisch. Aber die paar Worte kann man auch ohne Sprachkenntnisse übersetzen und die Einrichtung abschließen. Nach Einrichtung ist alles selbsterklärend. **Developer response:** Hi BenniBenzen, vielen Dank für Ihre Nachricht. Wir freuen uns, dass Sie zufrieden mit unserer App sind. Viele Grüße Dometic Support ### 5/5 — Funktioniert einwandfrei 👍 *2020-02-25* Bin sehr zufrieden!👍 Vor dem verbinden mit dem CFX-WLan, müsst ihr unbedingt eure VPN-Verbindung abschalten, wenn ihr eine nutzt. Dann funktioniert die App einwandfrei. **Developer response:** Thank You for your review and feedback. ### 5/5 — Works nicely *2019-11-01, version 1.2.1* Does what it says on the box. Nice and simple, works well. ### 5/5 — Funktioniert gut *2019-10-03* Die paar Englisch Vokabeln sollten doch wohl kein Problem sein! ### 5/5 — App does it job *2019-04-14* Have had no issues with the app, only that I had to set up the IP address and Subnet Mask in manual (static) so maps and music still function as normal while connected to the fridge’s wifi. Great functionality, easy to use and provides all the information that you need. ### 5/5 — Very handy app *2018-01-01* After I turned on the wifi on the fridge the app connected straight away. The app works well and will be very handy. ### 5/5 — Simple but great app *2017-09-15, version 1.2.1* Does exactly what it's supposed to do! ### 5/5 — Works very well *2017-07-29* Not sure what all the complaints are about. I got mine hooked up and working within about 3 minutes. Make sure you have turned the wifi ON at the fridge end... --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*