# CHA 311 — user reviews > 35 indexed App Store user reviews of CHA 311 by City of Chattanooga, rated 2.47/5 from 60 ratings. - Source: https://appshunter.io/ios/app/cha-311/id1159840188/reviews - App overview in markdown: https://appshunter.io/ios/app/cha-311/id1159840188.md - Rating breakdown: 5★ 15 · 4★ 8 · 3★ 1 · 2★ 2 · 1★ 32 ## Newest reviews (12 of 35) ### 2/5 — Needs work on IOS 15 *2021-12-08, version 4.2.1* This app is buggy on lastest IOS release. I continue to get a message “whoops you have no connection “ when I click submit on any screen when I do have a connection. Cannot submit a request or update my information. ### 1/5 — App crashing whenever I attempt to sign up or skip on iOS *2020-10-19, version 3.9.6* App crashing whenever I attempt to sign up or skip on iOS ### 1/5 — App not working *2020-10-16, version 3.9.6* This app barely works. ### 1/5 — App broken in iOS14 *2020-10-03, version 3.9.6* App no longer lets a user sign in on iOS14. Please fix? ### 1/5 — Doesn’t work *2020-10-02, version 3.9.6* The app immediately closes when I try to open it. It’s updated to the newest version. ### 1/5 — Really rough, but sometimes works if you’re lucky. *2020-07-10, version 3.9.6* This app is really poorly integrated into the city’s systems. Items are marked as complete when they haven’t even begun. The communication is counter intuitive. When you report issues to 311, they fall into a black hole. I have followed up on numerous issues, with at least 20 attempts to find out if there was a resolution. No response. When a 311 rep comments and you comment back with a question, they will never reply. This app desperately needs an update for all the crashing issues. AND, most-importantly, the city of Chattanooga needs to develop processes to support this technology. Without effective business process, any technology is useless. ### 1/5 — App is faulty *2020-04-02, version 3.9.6* Trying make a report on Sludge left behind by the garbage truck, weekly, and when you try and add a picture, the app just keeps the picture open and refuses to allow you to go further. You just have to start all over. ### 1/5 — Keeps crashing and *2019-04-28, version 3.9.6* No place for general issues that you might want to report free text. And when I'm still filling out the stuff the whole app crashes. It's done this over and over... Give us at least one area we can contact you in an area not listed by whoever developed the app - they can't guess all our issues. This is as bad as some EMRs I know. I don't recommend wasting the space on your phone to get this app as it is now. Worst case scenario, give us emails or phone numbers on the app so we can actually contact someone. Please get back to the drawing board and make us a useful communication tool! Thank you ### 1/5 — Useless! *2019-03-18, version 3.9.6* Crashes every time I try to put in REQUIRED number of trash bags. ### 1/5 — used to work now will not accept address *2018-10-13, version 3.9.6* won’t accept address which is the first required field. at least it fails right at the start, instead of after entering everything. totally useless now. ### 1/5 — No address worky *2018-10-10, version 3.9.6* Why did it quit accepting city addresses??? It used to work fine. ### 1/5 — Issues with the app *2018-10-06, version 3.9.6* App is not functioning. Error message stating “enter valid address” ## Most critical reviews (10 lowest-rated) ### 1/5 — Privacy and Access Problems *2025-07-10, version 5.48.2* This app wants you to input your Google password into it if you're signing in with a Google account. If you try to get around this by signing up again with an existing email account and clicking "forgot password," you will receive a password reset link that is already expired/invalid. ### 1/5 — Major features have never functioned… like adding photos *2025-06-05, version 5.46.1* App is awful. It does not work. You cannot upload photos at all. I routinely type in a specific address that then the app changes??? It never functions. It’s insane how ineffective this app is. I hope they didn’t pay someone to build this ### 1/5 — No bulk trash or yard waste option *2024-03-28, version 4.3.0* In the Bulk Trash and Yard Waste section of the app, you do not have the option to select Bulk Trash or Yard Waste. There is no number to call to tell them. I assume my yard waste will sit there forever. ### 1/5 — Terrible, doesn't work *2022-03-27, version 4.3.0* This is the third time Ive tried to use this app on several different iphones. Various IOS, tried different settings with location services and notifications. I have never successfully submitted a request. I always get pop ups for "enter a valid address". My address has been valid since 1940. Ive never had any difficulty using it with anything else. Tried various forms of spelling of Road vs Rd, etc. No success ever getting past that point. Unless app. Deleting it, again. ### 1/5 — City Shred Bin *2021-07-01, version 4.2.1* This is the app you use to send your requests directly to the city shred bin. Nothing ever gets accomplished using this app. They just mark things complete without actually doing them. They’ll tell you your garbage bin wasn’t by the street when it has been for days. Or they’ll make up some reason not to do something. Anytime you (correctly) challenge them, you get gaslit by one of their incompetent reps. It’s your word against theirs. Of the 5-7 items I’ve put in, only one has actually been completed successfully, yet all have been marked complete. Zero follow up. If there was ever a case against government, this app would work fine as evidence. ### 1/5 — Ap has problems *2021-04-23, version 4.1.4* Every time I try to use the ap there’s a new bug. This time one of the required pages had no arrow or continue button. Very annoying. Had to email it in. ### 1/5 — Requires 13 iOS *2020-11-24, version 4.1.2* Not everyone has a newer phone that runs more recent versions of iOS, and there is no option to download an older version of the app. Disappointing. App worked great when it worked on my phone. Easy to request waste pickup. ### 1/5 — Crashes *2020-11-01, version 3.9.6* Every time I click “submit,” it crashes. ### 1/5 — No iOS 14 support *2020-10-29, version 3.9.6* App will not launch or immediately close upon launch on iOS 14 ### 1/5 — Crashes *2020-10-26, version 3.9.6* Latest iOS, crashes on launch. Tried uninstall/ reinstall. ## Most praised reviews (10 highest-rated) ### 5/5 — Worked for me! *2021-11-17, version 4.2.1* I needed a trash bin for my new place so I put in a request, which was processed within 15 minutes. Got the bin the very next day! Couldn’t be happier with the app. ### 5/5 — Love this app! *2019-08-05, version 3.9.6* This app is so helpful. It makes trash pick up/recycling/reporting issues easy! ### 5/5 — Most helpful 311 service I’ve experienced *2019-06-25* Chatt 311 is the most accessible and helpful 311 service in any city I’ve lived in. The app isn’t incredibly beautiful, but the public works service it gives access to far exceeds expectations ### 5/5 — Very useful app *2017-11-13, version 3.9.6* I’ve been using the app for about 4 months now and it’s been great! I’ve used it for requesting yard waste pick ups and the requests have been fulfilled on average within 2 days. Also used for recycle bin request and received that quickly as well. No complaints so far. Grateful this resource exists. ### 5/5 — City Service At Its Finest *2016-12-22, version 3.9.3* Since moving to Chattanooga, I've been impressed by the city services offered and the timeliness of response. This app is beyond expectations and a win win for all. Thanks Chattanooga! ### 4/5 — Solid App For The Most Part *2026-01-17, version 5.53.1* This app is very handy when reporting issues. It can be a little clunky but for the most part it gets the job done! 👍🏻 I use it to pinpoint issues like potholes, faded road markings, streetlight outages, etc. The only real complaint is Chattanooga DOT fixing the problems properly the first time, as they have seemed to cut corners through many of the requests I sent in… Other than that, this is one of my go-to reporting apps! ### 4/5 — App Icon *2021-06-21, version 4.2* Why does the app icon say City of Lincolnwood, Illinois? 🤷🏼‍♀️ ### 4/5 — Convenient but mismatched picture *2021-06-19, version 4.2* The 311 ability to submit a request is helpful. However, the app photo is currently featuring Lincolnwood, Illinois, not Chattanooga. ### 4/5 — Not saying bad reviews are bogus, but... *2020-11-14, version 4.1.2* The app works fine. It’s a little clunky, and as pointed out by other reviewers likely funded by taxpayer dollars, which may have resulted in subpar development. But it does work. I am a homeowner and so I’m reporting curbside pickup all the time and the app works fine. The only big issue I have has nothing to do with the app per se, but my address doesn’t register correctly. This happens in other mapping apps also, so it’s not a fault of this app, but sometimes the truck driver can’t find my place because of this issue. But I report things numerous time per year and it always gets picked up.. eventually. ### 4/5 — Makes it easier than calling 311 *2020-08-27, version 3.9.6* There aren’t really issues with the app. More so just the city 311 service itself can only handle pretty simple requests despite the app showing more options --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-11.*