# CHAGEE USA — user reviews

> 23 indexed App Store user reviews of CHAGEE USA by Chagee, rated 3.30/5 from 35 ratings.

- Source: https://appshunter.io/ios/app/chagee-usa/id6737460668/reviews
- App overview in markdown: https://appshunter.io/ios/app/chagee-usa/id6737460668.md
- Rating breakdown: 5★ 18 · 4★ 1 · 3★ 1 · 2★ 2 · 1★ 13

## Newest reviews (3 of 23)

### 2/5 — cannot order from this App

*2025-04-29*

disappointed

### 1/5 — Horrible shop

*2025-04-18*

Said there will be pop up event. Waited for more than half an hour and was told that there is no drink

### 1/5 — this app is terrible

*2025-03-19*

this app is terrible

## Most critical reviews (10 lowest-rated)

### 1/5 — cant login

*2026-08-30*

No verification code, no tech support, cant login, and u need to login for the orders. Please fix this.

### 1/5 — can't make an acc- request expired

*2026-08-07*

I can't make an account and neither can any of my friends which renders the whole app useless because it doesn't let you make an order without an account and it doesn't let you make an account

### 1/5 — Can’t Login

*2026-07-30*

I cannot login! Every time I input my phone number it shows request expired. I made a new account with my friend’s phone number but he was able to login perfectly fine. I don’t know what’s wrong with my account. There is no contact info on the website. Disappointed. Has always been a loyal customer back in China.

### 1/5 — Poor user accessibility/experience

*2026-07-14*

When in a CHAGEE location, you can scan a barcode in the app for loyalty points. But if you aren’t wearing your glasses, good luck. I’m one of those people, and it’s embarrassing to have to ask someone to find it for you. Make the barcode prominent and easy to spot for everyone, even those not wearing their contact lenses or glasses

### 1/5 — The milk tea is too expensive.

*2026-05-28*

And the app is really poorly made, too.

### 1/5 — Terrible App

*2026-05-15*

Downloaded the app, tried to verify phone number, no verification code was sent and the dev kit (which is visible on the app for some reason) blew up. Quite literally an unusable experience.

### 1/5 — Bad App

*2025-10-16*

Won’t Update

### 1/5 — Doesn’t work

*2025-07-12*

Cannot order anything. All items are greyed out. Has been for months. Terrible app.

### 1/5 — 必须要手机号登录

*2025-05-31*

为什么必须要手机号才可以点单？中英文混杂还有测试商品，点了退款还搞了半天，app做的太差了

### 1/5 — Order number disappeared

*2025-05-12*

When we order, our order number appear along with waiting time. The wait tine was inaccurate, and order number disappeared.

## Most praised reviews (10 highest-rated)

### 5/5 — Good

*2026-08-31*

Good app and easy to use

### 5/5 — Good

*2026-07-21*

Good app and easy to use

### 5/5 — Tea is delicious

*2026-06-20*

Honestly my first time there and everything was pretty cheap and well priced!

### 5/5 — Better look & functionality

*2025-11-21*

This latest version is a big upgrade.  Easier to surf the site and order.  Better user experience.

### 5/5 — Love the new app!

*2025-11-21*

A modern tea house in my pocket - golden 😍

### 5/5 — Nice experience!

*2025-09-23*

Very nice app to order from, was smooth all the way through my order. 

Can’t wait to come back!

### 5/5 — Finally!

*2025-04-25*

Best tea in town!

### 5/5 — Great App

*2025-04-25*

Great app and already got some good coupons to use

### 3/5 — 我勒个哨岗

*2025-04-26*

我勒个哨岗

### 2/5 — needs improvement

*2025-12-18*

I wish this app would give me more information, like a receipt and a text of my order. when it was ordered and a countdown of when my tea will be ready.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*