# ChangeGear Service Management

> ChangeGear Service Management (iPhone/iPad app by ServiceAide.)

- Source: https://appshunter.io/ios/app/changegear-service-management/id6504114263 (this page in markdown: same URL + `.md`)
- Developer: [ServiceAide](https://appshunter.io/developer/1205513887)
- Category: Business
- Price: Free
- Age rating: 4+
- Requires: iOS 12.0 · 15 MB
- Languages: American English
- Released: 2024-07-04
- Data updated: 2026-05-18
- User reviews in markdown: https://appshunter.io/ios/app/changegear-service-management/id6504114263/reviews.md

## What is ChangeGear Service Management?

ChangeGear Mobile provides a dynamic experience for IT staff and end users that want to quickly monitor and access their IT services from anywhere and at any time from their mobile device. Whether it's submitting requests, checking the knowledge base, or keeping an eye on productivity, ChangeGear Mobile is the most convenient way for users to interact with the service desk and all its associated processes.

* PLEASE NOTE: To use this app,  you will need to connect to an existing ChangeGear Service. This app is NOT intended to run as a stand-alone application.

FOR IT STAFF USERS: IT Staff can access ITIL-based modules like Incident, Problem, Service Request, Change, CMDB and more. Work on the go -  view and manage tickets and tasks, access the mobile-optimized dashboard for views into metrics and KPIs, and use CMDB to get critical information on assets while in the field.

FOR END USERS: End users can quickly submit requests, access the knowledge base, view announcements and get issues resolved faster.

ADDITIONAL FEATURES: 
	•	Each user's experience is automatically personalized based on license, role and permission.
	•	Use ChangeGear to customize the mobile experience for both IT staff and end users.
	•	Access secure data protected by mobile standard SSL encryption.
	•	Choose between two visual themes – DARK and CLASSIC.
	•       Barcode scan buttons can be configured to automatically search any module and field using the scanned barcode. Matching items will open immediately on-screen.
	•       Use CMDB to get critical information on assets while in the field.


## Version history (last 4 releases)

### 2.0.10 — 2025-10-22

Minor bug fixes and updates with latest iOS SDK.

### 2.0.5 — 2024-09-05

Inventory mode and Barcode scanning issue addressed.

### 2.0.4 — 2024-08-15

Asset inventory using barcode scanning.

### 2.0.0 — 2024-07-04

No release notes.

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All apps by ServiceAide: https://appshunter.io/developer/1205513887

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-05-18.*