# Chapter: Medicare OTC Store — user reviews > 87 indexed App Store user reviews of Chapter by Chapter Technologies, LLC, rated 4.70/5 from 2,078 ratings. - Source: https://appshunter.io/ios/app/chapter-medicare-otc-store/id6447076886/reviews - App overview in markdown: https://appshunter.io/ios/app/chapter-medicare-otc-store/id6447076886.md - Rating breakdown: 5★ 1,723 · 4★ 210 · 3★ 88 · 2★ 19 · 1★ 38 ## What do users think of Chapter? Overall sentiment: positive **Pros** - 👍 Easy ordering - 👍 Ordering is very easy, site is easy to navigate - 👍 Very user friendly, even for seniors - 👍 Convenient, no need to leave home - 👍 Helpful app, makes managing benefits easy - 👍 Straightforward and simple to use **Cons** - 😞 Frustrated with product selection and quality - 🐛 App is not working correctly, order processing issues - 🐛 App is blank when attempting to open **Commonly reported bugs** - App freezing and crashing issues - Compatibility problems with older devices **Most requested features** - Add search option to find specific products - Expand product selection, especially for skin care - Integrate with more insurance providers like BCBS ## Newest reviews (12 of 87) ### 4/5 — Helps a lot grateful to have thank you *2026-02-25, version 2.22.1* ❤️ ### 3/5 — Difficult *2025-10-15, version 2.6.16* Very hard to navigate website to get to list of available OTC products. Also, hard time finding list of covered prescription drugs. ### 3/5 — Not user friendly *2025-07-10, version 1.1.0* I had to text with customer service 3 times before Joshua called me back to help me figure out why I couldn’t complete my order! That is the reason I wasn’t able to complete my last 3 $50 OTC benefits?? ### 5/5 — William Drago *2025-07-02, version 0.55.0* I like the OTC plan however it’s kind of ashamed that they went from $50 down to 35 and less items than what they used to have but I feel happy to have this. Thank you. ### 5/5 — Love this app *2025-06-26, version 0.55.0* As a home bound senior this app has been a lifesaver ### 4/5 — Good but not good enough *2025-06-19, version 0.54.3* Basically, I would like to see more natural remedies. Natural pain, relievers, energy boosters that are decaffeinated, stuff that really works not the stuff that continues to harm us! I no longer trust the FDA. ### 4/5 — Review *2025-05-24, version 0.53.2* Would like to see more products, please ### 5/5 — Thanks *2025-05-20, version 0.51.0* This is one of the best options you have given me- specially since I’m unable to get outside on my own ### 3/5 — Search *2025-04-06, version 0.46.4* You need a search mode to find things ### 3/5 — Buyer beware *2025-04-03, version 0.45.7* I ordered what the picture showed as Ester-C and a chair cushion with padding for arms and back. What I received was collagen with vitamin C and a wheelchair cushion. I tried to order the cushion again specifically telling them I did not want the wheelchair cushion and guess what they sent me AGAIN?? ### 2/5 — A lot of items I used to get not there now! *2025-04-01, version 0.45.0* Very up setting ### 5/5 — Easy! At Last! *2025-04-01, version 0.45.0* Finally, getting and ordering benefits couldn’t be easier! I do wish they had a search for products and unfortunately I’d love to carry a balance as the change would probably add up. But it’s fast and easy and that’s great. ## Most critical reviews (10 lowest-rated) ### 1/5 — Frustrated *2026-07-31, version 2.28.0* That was one of the worst online shopping experiences. I can’t even remember. You have to be within just a couple dollars of the total and there’s nothing for those couple of dollars. It won’t let you check out if you’re too far under it won’t let you check out if you’re two cents over and most of the products that I clicked on that said they were available when I got them in the shopping cart and tried to check out it told me I had to remove them because they were now unavailable and I spent a ridiculous amount of time trying to get this order figured out. ### 1/5 — Humana covers all things *2026-02-18, version 2.21.0* Hair combs ### 1/5 — OTC *2025-12-08, version 2.10.23* The choices for OTC have gone down to practically nothing. For example in the diabetic section there are only 2 options— socks and cream. We used to always get sugar tabs which can be vital in an emergency. For incontinence, I always used to order Poise pads #5. You only offer Poise panty liners. The big size pain patches are no longer available. I would like to see the above items come back and have a much larger selection like we had when the OTC was first offered!!! ### 1/5 — Dr *2025-09-17, version 2.3.1* Your items are overpriced ### 1/5 — Poor quality *2025-07-21, version 1.4.1* I no longer see a product for inconvenience PADS that suit my needs. I received some liners, that are unusable. I am going to put them , unused in the recycle bin. I don’t get the funds returned because I can not return these unusable liners. ### 1/5 — frustrated *2025-02-06, version 0.35.5* i would much rather have the $75 every quarter than spend it on the items they offer..some of the items are useless others are of poor quality. i’d prefer you gave everyone the choice money or your products …since im have to pay every month for my plan. ### 1/5 — Chapter: Medicare OTC Store *2025-01-02, version 0.31.0* Can’t open the app. It’s BLANK when I attempt to open it ### 1/5 — Frozen and No Value *2024-07-09* App Frozen and no Agreement with BCBS, one of the largest insurers in America thus no value for those members. ### 2/5 — Overpriced *2026-08-24, version 2.28.0* These items are overpriced and do not have very many options to choose from for someone on a fixed income ### 2/5 — Not able to use all of my balance because you’re sold out of everything that I need *2026-08-13, version 2.28.0* Makes me a little unhappy, sorry ## Most praised reviews (10 highest-rated) ### 5/5 — Good effort *2026-09-03, version 2.28.0* Great selects ### 5/5 — Great option *2026-09-01, version 2.28.0* This site is a great option to the online shopping from Medicare card benefits and they have different items to choose from. ### 5/5 — Handy *2026-07-29, version 2.28.0* Keeps me on track ### 5/5 — OTC *2026-06-29, version 2.26.0* I like the web site better than the Health springs site. Wish you would get more surgical dressings. ### 5/5 — Like the app *2026-04-01, version 2.24.0* Love how you can order online ### 5/5 — Get app! *2026-03-19, version 2.22.1* Easy to search for what you want. Plus if you only have so much left to spend they have links for close to that $ amount or less. ### 5/5 — Shopping *2026-01-17, version 2.13.1* Easy to shop! ### 5/5 — Not happy *2026-01-13, version 2.12.0* Disappointed in the limits of products ### 5/5 — Great benefit *2025-12-03, version 2.9.4* We’ve been able to save on OTC needs. I wish that this would be available to me next year. ### 5/5 — Service *2025-10-02, version 2.6.3* Except exception of benefit and terrific online app amazing for retirees - --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*