# Charge Smart NY

> Connect National Grid account for electric vehicle smart charging program enrollment. (iPhone/iPad app by National Grid plc.)

- Source: https://appshunter.io/ios/app/charge-smart-ny/id6444802715 (this page in markdown: same URL + `.md`)
- Developer: [National Grid plc](https://appshunter.io/developer/526723083)
- Category: Utilities, Travel
- Price: Free
- Rating: 4.21/5 from 230 App Store ratings · 51 written reviews indexed
- Age rating: 4+
- Requires: iOS 18.6 · 76 MB
- Languages: English
- Released: 2023-03-20
- Data updated: 2026-08-30
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/charge-smart-ny/id6444802715/reviews.md

## What is Charge Smart NY?

Download the National Grid Charge Smart NY app. Connect your National Grid account. Connect your vehicle or charger using your existing manufacturer login details to enroll in the program.

## Key features

- Connect National Grid account
- Enroll in smart charging program
- Connect vehicle or charger
- Use existing manufacturer login

## What do users think of Charge Smart NY?

Overall sentiment: negative

**Pros**

- 💰 Saves money on charging
- 💡 Manages off-peak charging
- 📈 Tracks electricity usage
- 👍 Simple and easy setup (for some)
- ✅ Good for National Grid customers in NY

**Cons**

- 🐛 Constantly buggy and unreliable
- 🔌 Fails to connect to car/charger
- 📉 Inaccurate charging data
- ⚠️ Blocks car from charging
- 🚫 Limited vehicle compatibility
- ❌ Difficult sign-up process
- 🔒 Privacy concerns with data access
- 🤷‍♀️ Inconsistent charging schedules
- 👎 Poor customer support
- 🚫 Ineligible address issues

**Commonly reported bugs**

- App needs update but no update available
- Vehicle account needs reconnection errors
- Charger shows offline after factory reset
- App conflicts with car manufacturer apps (Tesla, Toyota)
- Intermittently functional, stops working
- Does not read anything correctly
- Super glitchy, stops charging sometimes
- Live session shows percentage but no other info
- Does not work with Prius Prime
- Keeps telling user app is out of date
- No opportunity to update in App Store
- No residential account connected despite login
- Won't pair with Tesla
- Charging sessions at home show 'away from home'
- App blocks charging even during off-peak hours
- Wrong calculations for kWh values
- Missed monthly incentive due to incorrect values
- Won't sign into National Grid account
- Doesn't sync to car properly, loses connection
- Rarely registers charging
- No solar option under smart tab
- Half the time doesn't charge to set limit
- Starts charging at wrong times
- General issues with car not charging
- Unable to boost charge
- Unreliable charging, uncertainty about overnight charge
- Shows wildly incorrect data for charging times/amounts
- Bug in computing off-peak hours
- Phantom on-peak charging, false records
- Creates phantom charges during on-peak
- Does not allow changing car model after incorrect selection
- Smart charging schedule doesn't work
- Car won't charge when linked to app
- App keeps not allowing password entry
- Only registers charging ~50-60% of the time
- Accurate charging data only on rare occasions
- Vehicle status offline
- Never records charging sessions
- Tesla showing offline, doesn't charge off-peak
- No longer works, won't load info
- Vehicle update fails
- Instructions are wrong
- App and car incompatible
- Inconsistent charging schedule timing
- Issue with National Grid VTOU paperwork
- App says ineligible despite eligible rate plan
- Nightmare signing up, account issues
- Confused between plugged-in times and actual off-peak charging
- Ineligible address
- Locked out of on-peak charging
- NYS account ineligible after app removal
- Hijacks Tesla app charging functions
- Force to pair multiple vehicles
- Requires constant GPS and spare keys for Tesla
- Set vehicle to Leaf incorrectly
- Glitchy first month, lost connection to vehicle
- Cannot override settings when away from home
- Unenroll button inaccessible

**Most requested features**

- Update app to connect
- Option to delete/unlink charger
- Support for more vehicle brands (GM, Honda)
- Solar charging option
- Improved user interface
- Better customer support responsiveness
- Clearer documentation on VTOU paperwork
- Ability to restart interview/fix vehicle details

## Recent user reviews (10 of 51)

All indexed reviews: https://appshunter.io/ios/app/charge-smart-ny/id6444802715/reviews.md

### 1/5 — Update app to connect?!

*2026-04-24, version 3.37.0*

I had to factory reset my charger and now it shows that my charger is off-line all the time, there is no option to delete the linked charger or unlink it so I can reconnect it. on top of that it shows that my vehicle account needs to be reconnected. When I go and select BMW and try to connect it To my My BMW account it gives me an error that the app needs to be updated to the latest version, even though I’m running the latest version so there is no update available. so right now I can’t do anything with the app, on top of that I lost two months of reward incentives Because my vehicle nor charger is communicating with the app. I have sent multiple emails and no one has gotten back to me to correct the issue.

### 5/5 — Love it!

*2026-04-13, version 3.37.0*

Saves us a ton of money.

### 4/5 — App Limited By Car App

*2026-03-22, version 3.37.0*

If you do not have an EVSC from the approved list; this app relies solely on the car manufacturer application API.  This means if the app cannot connect to your car there is no charge history.  I had it happen twice so far.  Once an over night charge was completed missed (36 kw).  Another time I unplugged my car and it was not recognized which lead to 3 hours of on peak charging with no cars connected to the EVSC.  Customer support sent me a link to a page that explained this.  The app could be better but so could the car manufacturer app.

### 5/5 — Don't listen to reviews, it's great.

*2026-03-02, version 3.37.0*

After reading these reviews, I almost wrote off this app. I'm glad I didn't, it's totally fine! I didn't like the default setting of "smart" charging since this would require me using TWO apps to control my car–in my case both this app and the Tesla app. If you try to start charging with the Tesla app, this app would stop it a few minutes later. If you turn off the smart part, however, it just silently monitors when you charge your car and that's that! Yes you need to log into Tesla to give the app permission to track it, and yes the app needs to know where your car is so it can infer whether or not you're charging at home. ...but once it's set up, you can literally delete the app from your phone if you want to. I manage my scheduled charging through the Tesla app to make sure I'm charging at night, and now I'm happily getting my discount. Don't hesitate, it's a no brainer.

### 5/5 — Must have for EV owners

*2026-02-25, version 3.34.2*

This application a must have if you have EV and are a customer of National Grid living in NY. This app allows you to manage off peak time charging on your EV. In return national grid will give you monetary incentive if managed to have your vehicle charged 80% of the time of the peak time. The savings ad up in long-term. The app also allows you to track your EVs electricity usage.

### 5/5 — Must have for EV owners

*2026-02-19*

This application a must have if you have EV and are a customer of National Grid living in NY. This app allows you to manage off peak time charging on your EV. In return national grid will give you monetary incentive if managed to have your vehicle charged 80% of the time of the peak time. The savings ad up in long-term. The app also allows you to track your EVs electricity usage.

**Developer response:** Thank you so much for the wonderful review! We're thrilled the app is helping you save money with off-peak charging and making EV ownership even more rewarding. Your kind words mean the world to our team. Happy charging!

### 2/5 — Intermittently functional

*2026-02-10, version 3.34.2*

I started using this in November. It basically worked for the 1st two months, which was great since I had to pay $24 to my utility company to use it. During that time, it started the charge when usage was low, charged reliably, and automatically ended the charge in the morning. 

Unfortunately it just stopped working. If I plug the car in at 3pm, it just charges at the standard rate right away. So I am back to manually starting the charge before I go to bed and manually stopping the charge at 7 am when the rates go up. 

I was excited about signing on to this to use energy efficiently, but in the end it is an inefficient use of the electrical grid and of my own energy since I now have to stay up late in order to manually starting the charge, and get up early to manually stop the charge. Too bad, it was a good idea gone awry.

### 1/5 — Awful App

*2026-01-24, version 3.30.0*

Nothing in this app ever works right. It does read anything correctly. Even after my car is charged the app doesn’t give any info that it did. It will tell me when’s it’s charging and then never give me anymore info other than that. Super glitchy and will also stop my car from charging sometimes and I have to re-plug it in. Even if it’s during off peak hours. Fix your app. The live session will have a percentage when charging but will never tell me anything beyond that.

### 1/5 — Does not work with Prius Prime

*2026-01-16, version 3.30.0*

If you do not have a charger for your Prius Prime don’t use this app. That is, if you plug the cable into a 22v outlet, the app conflicts with the Toyota app the car will not charge.  Even worse, I may drain the 12v battery which the Prius uses to power things like the door locks and starting the vehicle.

### 1/5 — Update

*2026-01-07, version 3.30.0*

App keeps telling me to update and it won’t let me.

## Frequently asked questions about Charge Smart NY

### What does the Charge Smart NY app do?

The Charge Smart NY app allows you to connect your National Grid account and enroll in their smart charging program. This program aims to optimize electric vehicle charging times.

### How do I connect my vehicle or charger?

You can connect your electric vehicle or charger by using your existing manufacturer login details. The app guides you through this process to enroll you in the program.

### Is there a cost to use the Charge Smart NY app?

Based on the provided information, the Charge Smart NY app is free to download and use. There are no in-app purchases or ads mentioned.

### Who is this app designed for?

This app is designed for National Grid customers in New York who have electric vehicles or smart chargers and wish to participate in the Charge Smart program.

## Version history (last 5 releases)

### 3.40.0 — 2026-04-27

General improvements and minor bug fixes.

### 3.37.0 — 2026-03-02

General improvements and minor bug fixes.

### 3.34.2 — 2026-01-29

General improvements and minor bug fixes.

### 3.30.0 — 2025-11-11

General improvements and minor bug fixes.

### 3.29.0 — 2025-10-13

General improvements and minor bug fixes.

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## More apps by National Grid plc

- [National Grid](https://appshunter.io/ios/app/national-grid/id632161989)
- [Grid Meets](https://appshunter.io/ios/app/grid-meets/id1438244703)
- [Charge Smart MA](https://appshunter.io/ios/app/charge-smart-ma/id1595684253)
- [ENCC ROTA](https://appshunter.io/ios/app/encc-rota/id6443675094)
- [Grid:Engage](https://appshunter.io/ios/app/gridengage/id6758222688)

All apps by National Grid plc: https://appshunter.io/developer/526723083

## Related topics

[national grid charge smart](https://appshunter.io/ios/topics/national-grid-charge-smart) · [national grid smart meter](https://appshunter.io/ios/topics/national-grid-smart-meter) · [national grid ny](https://appshunter.io/ios/topics/national-grid-ny) · [national grid electric](https://appshunter.io/ios/topics/national-grid-electric) · [national grid plc](https://appshunter.io/ios/topics/national-grid-plc) · [smart charging](https://appshunter.io/ios/topics/smart-charging) · [xoda](https://appshunter.io/ios/topics/xoda) · [national grid](https://appshunter.io/ios/topics/national-grid)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*