# ChargeStripe: Stripe Payments — user reviews > 131 indexed App Store user reviews of ChargeStripe by SureSwift Worldwide Inc., rated 4.61/5 from 2,079 ratings. - Source: https://appshunter.io/ios/app/chargestripe-stripe-payments/id1103374458/reviews - App overview in markdown: https://appshunter.io/ios/app/chargestripe-stripe-payments/id1103374458.md - Rating breakdown: 5★ 1,761 · 4★ 116 · 3★ 41 · 2★ 22 · 1★ 133 ## What do users think of ChargeStripe? Overall sentiment: negative **Pros** - 🚀 Simple and easy to use - 🚀 Quick and efficient - 👍 Great customer service - 👍 Works well for small businesses **Cons** - 🐛 Issues with card scanning and processing - 🕰️ Slow payouts and delayed access to funds - 💰 High fees and commission charges - 🔒 Security and account freezing concerns - 🤖 Poor communication and lack of support **Commonly reported bugs** - Transactions failing or getting declined - Inability to delete or update payment methods - Compatibility issues with certain devices and OS **Most requested features** - Instant payouts and faster fund access - Improved card scanning and processing - Lower fees and more transparent pricing - Better customer support and communication ## Newest reviews (15 of 131) ### 3/5 — Used to be better *2026-03-17, version 2.0.22* In a recent update they added suggested tip buttons in the amounts of 0%, 10% and I think 13%… I couldn’t figure out why my income suddenly dropped by a couple hundred bucks a week until I noticed that people tend to automatically hit the middle suggested tip button (10%) where they used to either do the math or just say “throw another twenty on there.” I was averaging 20% tips when the only option was to manually input. Let me toggle those suggested tip buttons off or at least change their amounts. ### 2/5 — If it worked…would be great. *2025-08-04, version 2.0.18* Not sure which cards it works with, but the 2 cards I tried did not. Failed for two different reasons. One was CSV was wrong, but the CSV is 100% correct so no idea. Other failed for transaction declined, which I suspect issuer knows it is a stripe tap and pay on a phone and assuming it is fraud. Too bad, could be a good app and payment tool. Not trusted it seems. ### 3/5 — Worst deposit delay ever! *2025-04-06, version 2.0.10* I know I Ned to work on my patience, however if you’re expecting a quick withdrawal after a sale. This is not the app for you! ### 2/5 — No tap to pay in NZ *2025-03-18, version 2.0.5* Received an email to say tap to pay was available in NZ, but app says its not available. User = iOS 18.3.2 ### 2/5 — Old tech *2024-12-04, version 1.25.5* Can’t believe this doesn’t support tap to pay on iPhone . Scan card (camera) did not work on first try. Have not yet retried. ### 2/5 — Useful but fees are absurd *2024-05-07, version 1.25.3* To give you an example, I had a transaction of £300 (1 payment) and £290.20 entered my bank account. £10 for one payment… The app is good and useful for our needs but the fees are far too absurd to take payments with. We only use it when we absolutely need to. Otherwise for 99% of payments we use other methods. ### 1/5 — It’s a scam *2024-03-10, version 1.25.2* Scam! Scam! ### 2/5 — No contactless! *2024-01-27, version 1.24.5* Edited--> i now use charge app, cheaper rates & contactless with no additional hardware!! You have lost out charge stripe! Come on Charge Stripe, catch up to the times. Your competitors allow contactless via iPhone, no additional hardware! Been using this app for a few years now, time you updated to inc contactless, as now i'll be looking at your competitors who do. ### 1/5 — Over charging fees *2023-12-31, version 1.24.5* The fee is too high Yeah, app doesn’t support Apple card reader ### 1/5 — Cancelled my payouts before Christmas!!!! *2023-12-12, version 1.24.3* Money is stuck on app and now I can’t get employees their promised Xmas bonuses this week! Tried getting them to fix it and they couldn’t give me a time frame on when they’ll have my money released!! So my money is stuck and they have no idea when they can release it ### 1/5 — No customer service *2023-09-29, version 1.24.3* For no reason and with no explanation they started taking money out of my account I’ve sent emails asking for an explanation as to why no one has emailed me back they don’t have an help number or customer support number ### 1/5 — Horrible *2023-06-23, version 1.24.1* Pulled my whole check when I downloaded app ### 1/5 — They never sent my money *2023-05-09, version 1.23.6* It had been 12 days after the transaction and I still haven’t received my money I been trying to reach out to them and they don’t answer and my messages won’t sent, total scam DO NOT DOWNLOAD ### 1/5 — Low Rate App with High Rate Fees *2023-04-10, version 1.23.5* App is mediocre at best. Issues with tax calculations that even after going through support they didn’t understand (or care). And fees are REALLY high. Shop around. ### 1/5 — Careful with this service *2023-03-07, version 1.23.5* So I downloaded the app and it instantly gives you access to bill potential clients. This is a huge issue, essentially AFTER I billed my first client they denied my account as they don’t support the business I was running. I understand that, I’m not upset they denied it. However what’s is a huge issue is that now I have to pay the processing fee ($107.00) in my case, and they’re holding my clients money until they officially close the account in 30 days. Guys A. Don’t let people charge until they’re 100% cleared for use B. Don’t wait 30 days to close denied accounts and hold OTHER people’s money in the process You essentially ruined my relationship with a client over this, that’s income I’m losing because you have an idiotic system ## Most critical reviews (10 lowest-rated) ### 1/5 — Wtf *2026-06-18, version 2.0.29* There’s literally no option to even withdraw your funds……….. ### 1/5 — Now terrible *2026-04-11, version 2.0.24* Needs to be rebooted twice between each transaction ### 1/5 — Useless without a card reader *2025-06-18, version 2.0.15* There’s an option to buy a card reader which I did and then you cannot connect it! Seriously what’s the point! ### 1/5 — Horrible *2025-05-22, version 2.0.14* I have had this for about 6 months and I have never got my money do not waste your time ### 1/5 — No provision not to charge GST. *2025-04-28, version 2.0.13* So frustrating! I’m not registered for GST and yet Stripe automatically adds it to the sale. There doesn’t seem to be way around this. This would make it illegal to collect a tax I’m not registered for. ### 1/5 — Zero support *2025-03-12, version 2.0.5* I used to really like this app but they have gotten progressively worse. I had a $20,000 charge that I charged using charge Stripe and when they said they deposited the money to my bank account and the money is nowhere to be found I asked for help. They told me they couldn’t help me that I needed to contact stripe. I contacted Stripe and they said that nothing was sent to them from ChargeStripe I don’t know about you, but I have a hard time when somebody messes around with my money and then won’t provide support and just wants to push me off on someone else. Do not use this app because no one will help you and your money will disappear. ### 1/5 — 0 stars *2025-03-07, version 2.0.3* Ican’t get help. I can’t get directions and it won’t save the card information😝 ### 1/5 — Scam *2024-08-20, version 1.25.5* Scam change money never got a money, 1000$, no returns no money in bank ### 1/5 — Horrible app *2024-04-26, version 1.25.3* Why does it take three separate apps to conclude a transaction? first, there is charge stripe, which makes intuitive sense,However. you have a separate app called Stripe and then an app called Payment. Why do you need three apps to get your money? I tried to get my instant payout and I can’t get it. I previously had a bank account, but I closed it and I don’t know how to delete it or change it, as far as customer service, there is no direct contact. ### 1/5 — Scam scam scam scam *2024-04-18, version 1.25.3* This app is a scam 100%. I’m still owed 2300 dollars from this app. My account was deemed “risky” after I sent them all the documents they requested, and the money was suppose to be refunded to my customer. The money still hasn’t been refunded to the customer and the app keeps saying “tomorrow” everyday now for 2 weeks. And magically the link to call them has disappeared from my account. And once I read the reviews I see this is a common problem ,too bad I didn’t read the reviews first. ## Most praised reviews (10 highest-rated) ### 5/5 — So ez to use *2026-01-20, version 2.0.22* So ez to use and not complicate I’m so happy my son can sell he’s food and and water and it’s so wz im definitely giving 5 stars ### 5/5 — AMAZING *2025-06-04, version 2.0.14* This app is perfect for small buisness highly recommend ### 5/5 — 100% recommended *2024-01-22, version 1.24.5* I have a fashion company with clients worldwide. I've been searching for a solution to efficiently charge and send invoices in various currencies. This platform is the only one I found that offers this feature, and it's incredibly easy to use. I wholeheartedly recommend this app and platform for anyone in need of such services. ### 5/5 — Simple and easy to use *2023-12-18, version 1.24.4* Have been using this for a while, and can say that ChargeStripe has been amazing. I received my payment right on spot. I would recommend if you are looking to send money right on time and effortlessly. ### 5/5 — Support *2023-02-27, version 1.23.5* Had great assistance from Kriti. Pretty fast and efficient. Great service ### 5/5 — Quick and informative response! *2022-04-12, version 1.21.6* Just received some incredible advice from Kriti very quick response and so informative too I have reached out a couple of times now and always been given such amazing support! Great service! ### 5/5 — Simple *2022-03-24, version 1.21.6* So simple and easy to use for our towing company, love it. ### 5/5 — Great customer service *2022-02-25, version 1.21.4* Always responsive and right on top of whats going on! Highly recommend this service! Truly awesome customer service! ### 5/5 — Very good service *2022-02-21, version 1.21.4* Very helpful support. Couple of small issues, but nothing of concern. Thanks Kriti for you professionalism and patience. 😊😊 ### 5/5 — Excellent customer service *2022-02-11, version 1.21.3* Excellent customer service provided in an over the top timely manner. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*