# ChargeUp Driver App — user reviews > 152 indexed App Store user reviews of ChargeUp Driver App by NovaCharge LLC, rated 1.89/5 from 150 ratings. - Source: https://appshunter.io/ios/app/chargeup-driver-app/id1525236854/reviews - App overview in markdown: https://appshunter.io/ios/app/chargeup-driver-app/id1525236854.md - Rating breakdown: 5★ 25 · 4★ 4 · 3★ 6 · 2★ 10 · 1★ 105 ## What do users think of ChargeUp Driver App? Overall sentiment: negative **Pros** - 🚀 Easy to download and use - 👍 Helpful and prompt customer service - 💡 Ability to preload a set amount of money **Cons** - 🐛 Glitchy and unintuitive interface - 🔒 Concerns about security and credit card information - 💰 Overcharging and deceptive pricing - 🔋 Slow charging speeds - 📍 Limited charger locations and availability - 🤔 Unclear instructions and minimum balance requirements **Commonly reported bugs** - Chargers not working or malfunctioning - App crashing, freezing, or not registering charges properly - Issues with adding funds and withdrawing unused balances **Most requested features** - Integrate with reliable payment methods (e.g., Apple Pay, PayPal) - Provide more transparent pricing and charging information - Improve map functionality to easily search for and locate chargers - Streamline the user experience and make the app more intuitive ## Newest reviews (16 of 152) ### 4/5 — It’s an app, but it could be improved *2026-02-17, version 5.1.3* It’s not a bad app it could definitely be improved I would like to see two factor authentication. Just for extra piece of mind. The app could be improved. U.I. Just seems like it was thrown together. And like that’s good that works somebody thought. Had some glitches. At work, sometimes the app is super slow to load especially when I’m running behind for work I only use the app because my employer uses the charger network ### 3/5 — Stupid *2026-02-07, version 5.1.3* I’m OK that I have to load the app. I’m also OK that I have to scan the QR code. I am not OK with the fact that I am forced to put my car information in before I can start charging. I am also not OK with the fact that it says preparing and takes forever to do whatever it’s doing before it starts charging. These are nuisances. They are not blockers. Putting in my car make model year and color should be optional for charging. It should not be required, especially when I’m standing out in the cold. ### 2/5 — Not as user friendly as other apps *2026-01-08, version 5.1.3* I used to have a charge point app but the current charger doesn’t work with that. The previous app was very straightforward: the map visualized ALL the chargers and had a very user friendly color code for available/unavailable. Also, you could set a notification that allowed you to know when the port you wanted to be notified about was available again and even what type of car was charging. ### 1/5 — app will turn blank *2025-12-19, version 5.1.3* Hassle to charge! ### 1/5 — Doesn’t work at all, money stolen *2025-12-13, version 5.1.3* Says free charging but have to add money, still won’t charge and can’t withdraw money. Amazing! ### 1/5 — Terrible Network *2025-11-28, version 5.1.3* Multiple malfunctioning chargers. Should not be relied upon. ### 1/5 — Hard to navigate *2025-11-26, version 5.1.3* Map doesn’t show locations ### 1/5 — Rip off *2025-10-19, version 5.1.3* $3 per kilowatt hour , 70 kWh battery equals $210 to charge a model 3. I am ending my account and will not use the service again. ### 3/5 — Good location, bad payment and login option *2025-10-12, version 5.1.3* I loved that they have a special parking in Mount Dora, but I hated that I need to add my payment information instead of using a reliable service (PayPal, Apple Card, etc). I had to find a card to add that I can reset later to not be concerned with fraud. Besides that, why not to use google/facebook to create an account? I had to beg my husband to stop in this spot because he had been there before and he knew he wouldn’t entry with his info in a such unsafe app. ### 1/5 — I RATHER BUY A GAS CAR *2025-10-05, version 5.1.3* Don’t ! This company will overcharge you for the charge. Gas will be way cheaper. This people are so dirty you gonna regret it. ### 1/5 — Micheal L Roth is right *2025-10-02, version 5.1.3* Agree completely with Micheal L Roth’s review. Spot on. The worst issue is I simply can’t use the funds they have already charged me!? They just want a credit card and additional charges to that card. So deceiving. I will not use this app again (and they get to keep my money I already gave them. No obvious way to have it returned/refunded?! Almost criminal.) ### 1/5 — Avoid at all cost! *2025-09-18, version 5.1.3* Forced to prepay only for the charging station to not work. This particular charging station has been inoperable for atleast a month. ### 1/5 — Junk *2025-09-08, version 5.1.3* Chargers don’t work app is trash ### 1/5 — App is useless *2025-09-06, version 5.1.3* Has plenty of options to take my money but zero support and the map with available charging options never works. Use anything but this app ### 1/5 — Not enough funds? *2025-08-04, version 5.1.3* I keep getting the error “not enough funds”, but it does not indicate what the minimum amount is. Should I add 1million just in case??! Please process the refund of what I already added. Im not going to use tour app anymore. ### 1/5 — Terrible *2025-06-03, version 5.1.3* Glitchy and unintuitive. Added funds and it didn’t even charge. What a waste. ## Most critical reviews (10 lowest-rated) ### 1/5 — UX is the worse! *2026-05-22, version 5.1.3* This is one of the worse charging experiences, USE ONLY IF YOU DO NOT FIND ANYTHING ELSE! ### 1/5 — No charge *2026-03-27, version 5.1.3* The worst changing station. They are never available to charge ### 1/5 — Scam *2026-02-19, version 5.1.3* They force you to add $10 even if charger doesn’t work ### 1/5 — Govt Grant POS App *2026-02-05, version 5.1.3* Barely half of the Govt funded charging stations work and this app looks like it was designed by a 6th grader. I got double charged with no easy way to get a refund. Zero stars! ### 1/5 — Not user friendly *2026-01-31, version 5.1.3* The app sucks. It needs to be redone and updated. Not user friendly. The charging stations as well need to be updated. This company is awful ### 1/5 — This app is a joke *2026-01-29, version 5.1.3* This is the worst interface I have ever encountered in an app. It looks like it was created by high school students rather than professional developers. It shouldn't even be on the App Store. In addition to the terrible user interface, you are required to add money upfront only to discover that it doesn’t work and that you can't withdraw your money. It feels like they are essentially stealing from you. ### 1/5 — Not user friendly (especially for first time users) *2026-01-16, version 5.1.3* The app didn’t explain to me why my balance wasn’t high enough to charge or what the minimum balance is. I wasn’t about to go in blind adding unknown amounts of money onto the account. The app needs a fresh look, streamlined navigation, and a more intuitive interface. It is absolutely garbage for user experience. ### 1/5 — Do not use unless emergency *2026-01-09, version 5.1.3* Had to stop to not run out of batteries. Requires minimum deposit and still didn’t work due to app issues. Had to call support to manually start the charging because the app did not work. Horrible. ### 1/5 — Chargers dont work, app steals your money *2026-01-04, version 5.1.3* I loaded up money onto this app to use one of their chargers that used to be a free charger in my Neighbourhood and now you have to pay for it. The charger said it was five dollars to initiate the charge then another five dollars an hour plus $.35 a kilowatt. Beyond that being absolutely insane I loaded up enough money to at least try the app and every time I attempted to charge the system kept saying not enough money in the app. Now I have money in the app and I cannot withdraw it or use it so effectively this company has stolen my money. Avoid this at all costs and never use this terrible scam of a company. ### 1/5 — Deceptive business practices *2025-12-22, version 5.1.3* Be careful! I plugged my vehicle at a slow charger overnight to top off my vehicle to 100% charge before a road trip. Charging was complete in 8 hours at a cost of ~$15. The vehicle remained plugged in for another 3:54 minutes and they billed me $175 for parking fee! Outrageous ## Most praised reviews (10 highest-rated) ### 5/5 — App rating *2026-05-16, version 5.1.3* Easiest App to use!! Love the information gauges as it charges… ### 5/5 — SIMPLE and PERFECT *2026-01-04, version 5.1.3* This app is for EV chargers in Babcock Ranches, a neighborhood village in South West Florida. It’s very easy, intuitive, convenient snd straightforward. I had to download snd install it so that I could charge my car at my son’s middle school. Seriously impressed with the User Interface. People who have rated this poorly must be confused about the purpose of the app because it’s really pretty darn good for what it’s intended to do. ### 5/5 — Quam J *2025-11-16, version 5.1.3* The app is easy to download and use. ### 5/5 — Easy to use *2025-06-20, version 5.1.3* Found this app to be very helpful when I needed to get a quick charge. Found a charging station within a few miles. ### 5/5 — John *2025-05-12, version 5.1.3* Great service with Chargeup. I went to 5 other Ev companies and they stunk. ### 5/5 — Simple and Easy *2025-03-01, version 5.1.3* Nice to know that I can preload a set amount of $ into the app. Reasonable prices at the chargers. ### 5/5 — Download the correct one people! *2024-08-23, version 5.1.3* Make Sure you download the right app before you put money in it. ### 5/5 — Thank you so much Paul *2024-06-17, version 5.1.3* I needed to charge my car during an emergency situation I appreciate you so much ### 5/5 — Amazing! *2024-03-22* The newest update has made the app so much easier to use! Was able to find chargers in my area and have had 0 difficulty ### 5/5 — Great app - really intuitive. *2024-02-28, version 5.1.3* Fast charging and easy to use. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*