# Chargrill Charlie's — user reviews > 89 indexed App Store user reviews of Chargrill Charlie's by Chargrill Charlie’s. - Source: https://appshunter.io/ios/app/chargrill-charlies/id1186155682/reviews - App overview in markdown: https://appshunter.io/ios/app/chargrill-charlies/id1186155682.md ## Newest reviews (19 of 89) ### 2/5 — Where’s mad Mondays gone?! *2026-07-06, version 11.1.14* I used to order every week thru the app to get mad Mondays special and get rewards points. It’s no longer in the app and you have to go in store. Now I have to wait around in store getting annoyed and can’t earn/redeem points. Please fix!! ### 3/5 — New store *2026-03-16, version 11.1.13* Can you add North Kellyville to the store list. ### 1/5 — Menu is Useful *2025-12-28, version 11.1.13* Suggest landing on menu before asking any details. I couldn’t get to the menu - didn’t add credit details because I didn’t want to before ordering and happy they aren’t in the app to be honest ### 1/5 — Can’t get passed login *2025-10-16, version 11.1.13* Once you login and select home location, app goes white and can’t do anything. Fix the app ### 1/5 — App is crashing all the time *2025-09-27, version 11.1.13* App crashes after each use ### 1/5 — Broken app *2025-09-18, version 11.1.13* Still broken after months… and you can’t even use your coins on the website, this is appalling. Can’t order at all on the app. Sort it out for Christs sake ### 1/5 — App is totally broken *2025-09-06, version 11.1.13* I was using this app regularly, but for a few months it’s been totally broken. The app crashed while I was halfway through an order. Now, the whole app “whites out” as soon as it loads - can’t even view the front screen. I’ve tried reinstalling to no avail. My girlfriend’s app also has this issue. With no apparent support to call or contact, I just can’t use the app until they fix it. As a result, I was a regular customer but haven’t ordered from Charlie’s for months now. This might be the only way y’all understand: **You guys are losing money with this broken app**. I’ve also lost access to the loyalty points I was building up (aka “Charlie coins”). Unfortunately I have to rate it 1 star until they fix it. When the app was working, I would have rated it 3 stars. I loved the convenience of ordering ahead plus Apple Pay support. But it was clearly pretty flimsy: the pickup estimates were not live (they are always just a fixed time of 20 minutes), and it never notified me when my order was ready. ### 1/5 — Just order in person. *2025-08-18, version 11.1.13* At least in Camberwell, no one checks the order coming in from the app, it takes so much longer to get the food. ### 1/5 — 1 star (because 0 isn’t an option) *2025-07-20, version 11.1.12* Absolutely useless. The Chargrill Charlie’s app is hands-down one of the worst apps I’ve ever used. It crashes constantly, whites-out, and freezes. The app apparently lives in its own alternate reality where functionality is optional. I’ve reinstalled it, updated it, restarted my phone — nothing helps. It’s like the developers built it as a uni project and never touched it again. For a company with this many stores and this much customer traffic, having such a broken app is embarrassing. Fix it or take it down — it’s doing more harm than good. ### 1/5 — Useless App *2025-06-26, version 11.1.12* The App is worse than terrible. Thought I would give CC a final chance at redemption after the door dropped the local letterboxes with a 50% off code… you have to use it on the App & have an account, it doesn’t work. Painful experience & last time the food wasn’t great so just steering clear ### 1/5 — Updated and now doesn’t load *2025-05-29, version 11.1.12* Useless ### 1/5 — App no longer works. *2025-05-26, version 11.1.12* The app simply shows a white screen and does nothing more. ### 1/5 — No more schnitty in the app? *2025-04-27, version 11.1.11* No schnitty no stars amigo ### 1/5 — All i wanted to do was *2025-04-15, version 11.1.11* All I wanted to do was find out whether they are open on Easter Sunday. Can’t find out on the App, can’t find out on the website, can’t find out on Google. Thanks for nothing! ### 1/5 — I have to keep deleting the app to use it *2025-03-14, version 11.1.11* App doesn’t load, I have to delete it to use it. Then works. Then delete to reuse again. Just stays white and blank. ### 1/5 — Don’t get ripped off *2025-01-22, version 11.1.11* So I finally thought I would try the app after they kept emailing me vouchers. I purchased a burger and get one free. After the money left my account the app effectively froze and stopped progressing the order. Went to store and had to debate my order, in the end they gave me some other customers order and assumed their system had messed up the order. So not only did the transactions process bomb, but the food bombed too as the order I received was missing certain ingredients as per that other customers order. Fail and fail….. never again. ### 1/5 — Broken app *2024-11-30, version 11.1.9* It used to be good it Hasn’t worked for months uninstalled reinstalled every time it gets to adding local shop just blank screen until reinstalled then same again ### 1/5 — Attention Manager, Mona Vale - Food Poisoning *2024-06-25, version 11.1.8* I’m a regular Customer, had food poisoning for two weeks, from the salads I ordered on MAD MONDAYS. Told Staff on two occasions about Blow-flies in the salad areas. Unfortunately, I ordered the salads at the same time. Don't realise my sickness until it was too late. Better hygiene is needed! Ask for some compensation without any salad. Thanks! ### 1/5 — No notification of Rejected orders *2024-05-08, version 11.1.8* If an order is rejected the screen pops up to tell you “it’s completed”. No notification which is a serious issue. When my order wasn’t prepared I had to sit 20 minutes. I’d redeemed points for chips but had to re-redeem them. Apparently I’ll get them back in 2-3 days… Seriously guys. Why have an app when it takes longer than queuing up?? ## Most critical reviews (10 lowest-rated) ### 1/5 — 20 min wait then cancelled *2026-07-13, version 11.1.15* They dont seem to like the app at least in the coogee store, the orders are just ignored. ### 1/5 — Overrated *2026-07-08, version 11.1.14* They say sign up to “skip the queue”. Simply not true. It is consistently quicker to order direct and not on the App. Don’t bother with it ### 1/5 — App crashing *2026-07-06, version 11.1.14* App still crashing all the time. Please fix! ### 1/5 — Your App does NOT work *2026-07-01, version 11.1.14* Continual issues with this app Blank screens even after reinstallation used face recognition and then blanks screen Only app that does this You have lost 6 orders this week alone ### 1/5 — Broken for the past month *2026-06-17, version 11.1.14* The app opens but stays on a blank white screen. I tried deleting it and adding it again, everything worked until I selected the store near me then it went back to a blank white screen again. Please fix it as I’m unable to order through the app anymore ### 1/5 — Next day *2026-05-27, version 11.1.14* The app tells you your order is ready the next day. It’s hilarious! I just order and go up to my local store and it’s always ready. ### 1/5 — Gets orders wrong *2026-05-25, version 11.1.14* This app is so broken. Do not use. Just had it somehow completely remove something I added to cart and instead duplicated my other item when I checked out. Ended up waiting 20 minutes and paying for a meal I didn’t even want and missed out on what I actually ordered. Very glitchy!! ### 1/5 — Not quicker than just ordering at registrar *2026-05-21, version 11.1.14* The app is clearly not a priority - orders via checkout are much much faster. I had to remind staff that I actually ordered via the app. Please look at Guzman for a great experience team. Won’t be using again. ### 1/5 — Broken app *2026-05-17, version 11.1.14* It used to be good it Hasn’t worked for months uninstalled reinstalled every time it gets to adding local shop just blank screen until reinstalled then same again. And now, even with the new version, very annoying because I have points the only way I can use. It is to reinstall it each time and then it works once fails. And try open again white screen. Tried reaching out to Support when are you fixing it. ### 1/5 — Completely failing app *2026-05-11, version 11.1.14* This app fails in placing an order, I’ve had two occasions where I have placed orders that the shop has been forced to reject as the software on their side won’t accept the order. It’s a waste of time. Just show up to the store instead, the app is no reflection of their food, that’s actually pretty good. Thier engineers….. maybe they need some chicken ## Most praised reviews (10 highest-rated) ### 5/5 — Pretty good eh *2026-07-20, version 11.1.15* Richmond store is great ### 5/5 — Fantastic Smooth App - Game Changer! *2023-03-02, version 11.1.3* I recently downloaded the Chargrill Charlies app, and I have to say, it's an absolute game-changer! As a self-proclaimed foodie, I'm always on the lookout for new and exciting eateries, and Chargrill Charlies has quickly become one of my favorites. The app is incredibly easy to use, with a simple interface that makes ordering a breeze. But the real standout feature is the menu - from their famous chargrilled chicken to their mouthwatering burgers, every dish is cooked to perfection and bursting with flavour. Plus, the app offers a range of exclusive deals and discounts, making it even more tempting to order in. ### 5/5 — the new app is lightyears better *2023-03-02, version 11.1.3* awesome food as always love the way the new app is so easy to use and remebers my last orders and the loyalty is terrific ### 5/5 — The new app is great! *2022-06-09, version 11.0.1* I love the new Charlie’s app! It’s so much easier to see and redeem rewards. I can’t wait to see new features roll in! ### 5/5 — Real food, fresh app *2022-06-09* I think everyone who has eaten at Charlie’s already knows how great the food is. The new app now makes the whole experience even better. The most rewards I’ve ever seen. ### 5/5 — Great app *2020-05-21* Very good app. I showed my brother this and he won a burger first go. It’s worth the grind as the food at chargrills really good. Just can u expand the amount of things u can stash because I got scammed of a drink but besides that great app. ### 5/5 — User-friendly, makes paying a breeze *2020-04-03* Incredibly easy to order for pickup, but one of the best things about it is that it makes it fuss-free to pay in store. Highly recommend if you’re a regular customer ### 5/5 — Love this app. very user friendly *2019-09-18* Love the fact that it’s straightforward simple but looks good and is super easy to navigate. First thing you see is your points, freebies/promo and what you can redeem with your points. Just a tap on top left corner to see options and settings. You can also set up your default store location. Paying via app is quick plus you earn points. ### 5/5 — I love eating at Charlie’s and now it got that much easier *2019-01-23, version 5.12.1* What a seamless experience using this app was! I love being rewarded for my loyalty and having the menu on the app. ### 5/5 — Fantastic & so easy to pay - while earring points! *2018-10-23* Was looking at their menu online and stumbled across this app. I decided to try it (as I have loved their chickens and salads for years). I’m glad I did as the whole experience was super easy and carefree while earning “points” is an added extra that’s a great option. Works with no issues so am happy to recommend- Thank you 😊 **Developer response:** Thanks Peter. Appreciate the feedback, see you again soon! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*