# CHARLES & KEITH — user reviews > 315 indexed App Store user reviews of CHARLES & KEITH by Charles & Keith (Singapore) Pte Ltd, rated 4.00/5 from 195 ratings. - Source: https://appshunter.io/ios/app/charles-and-keith/id359085099/reviews - App overview in markdown: https://appshunter.io/ios/app/charles-and-keith/id359085099.md - Rating breakdown: 5★ 127 · 4★ 15 · 3★ 8 · 2★ 8 · 1★ 37 ## Newest reviews (18 of 315) ### 2/5 — Pelayanan Lambat *2026-04-24, version 63.1* CO tanggal 15 baru dikirim tanggal 20, padahal estimasi pengemasan hanya 2 hari tapi ngaret jadi 5 hari. Harusnya tanggal 21 sdh dtg tapi ngaret sampai tanggal 24. ### 3/5 — Annoyed by app log in *2026-03-22, version 63.1* Have to add everytime user pass, never had like this experience since 1997. And who use captcha to check delivery status. What kind of security is this ? ### 2/5 — cacat pd brng *2026-03-12, version 63.1* barang yg saya dpt ada cacat di bagian depannya sedih bgt pdhl beli hrga normal ### 1/5 — Login *2026-01-31, version 63.0* The product is very nice but it’s really frustrating when we have to login every time checking order status. ### 1/5 — Service *2026-01-15, version 63.0* Poor Costumer Service! ### 2/5 — การเข้าสู่ระบบ *2025-11-16, version 63.0* ต้อง log in ใหม่ทุกรอบ งงค่ะ ### 1/5 — It’s a scam *2025-11-11, version 63.0* It’s a scam ### 3/5 — Have to login everytime *2025-10-23, version 63.0* I have to login everytime whenever i open the app to see my order, very annoying ### 1/5 — THEY ARE SO HARD TO REACH OUT! *2025-10-21, version 63.0* YOU GUYS ARE SO HARD TO REACH OUT ABOUT YOUR CUSTOMERS CONCERNS!!! ### 1/5 — 卡到爆 *2025-10-15, version 63.0* 越滑越下面越卡 超破 ### 1/5 — App icon *2025-10-01, version 63.0* App icon ### 1/5 — This app suck *2025-09-06, version 62.9* Just so you know, your apps suck. I have to log in everytime i want to use the app and it suck. Can't we just stay logged in. Whats the difference with buying/surfing from ur website and your app if this one thing u cannot even manage? 🥲 ### 1/5 — Useless *2025-08-31, version 62.9* Very bad application no price of any product ### 2/5 — مافي بلد سعوديه بالموقع *2025-08-24, version 62.9* مافي بلد سعوديه غريبه ### 2/5 — Not an app you’d except for th brand *2025-08-18, version 62.9* The products are amazing but the app is so annoying. You have to login every single time, the items added to cart gets lost all the time when re-logging, even the items added to Wishlist gets lost. What’s the purpose of this functionality ???? ### 1/5 — Slow *2025-06-25, version 62.9* It actually infuriates me every time I try and use this app. I have a really fast wifi and the fact that this app takes a million years just to load its products is just insane. The least you can do is make it better and user-friendly. ### 1/5 — Tệ! *2025-06-16, version 62.9* Tệ! ### 2/5 — مافيه بلد السعودية *2025-06-10, version 62.9* Kindly add Saudi Arabia as shipping country in the App ## Most critical reviews (10 lowest-rated) ### 1/5 — Why I can’t login using “ log in with LINE app”? *2026-07-04, version 63.1* It is returning an error message “400 Bad Request このページが表示された際は以下の操作をお試し下さい” ### 1/5 — Logging out issues, slow button responses *2026-06-15, version 63.1* Logs you out constantly, it’s tiring having to sign in twice a day. Why is there no login persistence? Button reacts so slow. Please invest in optimising these issues ### 1/5 — Customer service *2026-06-11, version 63.1* Worst communication of customer service. Just to give one reply you need to wait whole days. Not recommended 👎👎👎👎 ### 1/5 — Terrible shipping service and very poor customer support. My order has been delayed for almost 30 da *2026-06-02, version 63.1* Terrible shipping service and very poor customer support. My order has been delayed for almost 30 days, and I have not received either my package or a refund. This is one of the most awful shopping experiences I have ever had. I would not recommend this company. ### 1/5 — Terrible customer service *2026-05-11, version 63.1* I order from Charles & Keith for the first time, and they lost my item ☠️☠️☠️. After 1 month, they said my refund will appear within 14 days, but I'm still waiting. Wish I could give u guys a minus star review. Terrible company! ### 1/5 — QUÁ THẤT VỌNG *2026-05-09, version 63.1* Mua hàng online gì mà chưa giao đồ đã đòi tiền rồi , không đưa tiền thì không giao hàng??? Thương hiệu lớn mà làm ăn vs ship kiểu này thì toang . Mong shop hãy xem lại ship của mình như thế nào đi nhé! ### 1/5 — Worst app *2026-04-21, version 63.1* This is the worst app. ### 1/5 — Bad *2026-04-09, version 63.1* It’s not opening, not working, not starting. ### 1/5 — Worst experience ever! *2026-03-31, version 63.1* I’ve purchased a pair of shoes 14 days ago when they arrived they were too big to I requested a return. I’ve called them and emailed them almost daily and no action! Their customer service team gave me the same response every time I called made fake promises and still no one picked up the shoes ! One of the worst online shopping experiences ever! ### 1/5 — 莫名變成全英文的，價格也是全變成美元 *2026-03-29, version 63.1* 系統更新嗎？重點是也沒有辦法選，改成中文的🙃 ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing *2026-05-17, version 63.1* Pretty shoes and bag💖 ### 5/5 — الموقع ممتاز *2026-03-07, version 63.0* الموقع ممتاز وشغال والطلب وصل خلال يومين بالضبط نظرا لتقييمات ترددت ولكن جربت وبحثت وشفت انه من الخطا ان نظلم دون تجربه ولكن الموقع جبار وممتاز وسلس وجميل وعشان تضبط معاك بالطلب لا تحوله للعربي عشان تطلب بالسله بالانقلزي ي يعمل بكفائه اعلى لان السله تختفي إذا حولته عربي نوعا ما ولكن ممتاز اطلب وانت مرتاح الطلب خلال يومين وصل ### 5/5 — 신상이 자주 나와서 좋아요 *2024-03-06, version 62.1* 부담없이 쇼핑하기 좋은 트렌드 백 사기 편해요 요즘 한소희가 착용한 아이템들 너무 예뻐요!! ### 5/5 — Handbags *2023-07-18, version 61* Just purchase two handbags and I'm in love with them the quality of them are very good in love 🥰 will be purchasing more ### 5/5 — ❤️❤️ *2023-03-14, version 57* Gratis ongkir dong🥳 thankyou tas nya udah sampe ### 5/5 — Trusted *2022-05-26, version 56.3* Barang sampe tanpa ada embel2 biaya tambahan yg harus dibayar. cs juga dast respon ### 5/5 — Thrilled *2019-09-15, version 50.0* Thrilled with the diversity of the range, awesome prices, quality and delivery options. Yet to be disappointed ### 5/5 — Great App *2019-03-06, version 44.0* Love the app and its products! ### 5/5 — Super *2018-05-23, version 33.0* L’application est facile à utiliser. J’ai passé ma première commande depuis la France. Le colis est arrivé en 3 jours de Singapour. Les articles sont de bonnes qualités. ### 5/5 — Love the app! *2018-04-18, version 31.0* Perfect! The payment process going smooth and fast. Good job! :) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-05.*