# Charleys Rewards — Pickup. Delivery. Rewards.

> Mobile app for ordering food, earning rewards, and receiving exclusive promotions. (iPhone/iPad app by Charleys Philly Steaks.)

- Source: https://appshunter.io/ios/app/charleys-rewards/id1511111554 (this page in markdown: same URL + `.md`)
- Developer: [Charleys Philly Steaks](https://appshunter.io/developer/1437405436)
- Category: Food & Drink, Lifestyle
- Price: Free
- Rating: 4.82/5 from 65,321 App Store ratings · 257 written reviews indexed
- Age rating: 4+
- Requires: iOS 14.0 · 79 MB
- Languages: English
- Released: 2020-07-19
- Data updated: 2026-08-26
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/charleys-rewards/id1511111554/reviews.md

## What is Charleys Rewards?

Order Ahead, Earn Rewards


About Charleys Rewards:


Conquer your Charleys cravings with ease when you download our Rewards app! With Charleys Rewards, members can look forward to perks like:


• Ordering ahead and skipping the line®
• Getting Charleys delivered right to your door (via 3rd party)
• Being the first to know about NEW menu items, menu hacks, and exciting Charleys updates
• Customizing your order (No pickles? No problem!)
• Saving your “go-to” orders for easy re-ordering
• Exclusive promotions curated for you, based on your purchases and most frequented location
• Scoring a reward just for signing up*


*Valid on regular priced menu items priced $15 or more. Cannot be combined with promotions, discounts, or other savings.


Terms and Conditions apply.


Want more Charleys? Check out Charleys Rewards on our website!


For any questions, head to the “Need Help” section in your app or shoot a note over to rewards@charleys.com to get in touch.

## Key features

- Order ahead for pickup
- Delivery options available
- Customize orders
- Save favorite orders
- Exclusive promotions
- Earn rewards
- Signup bonus

## Chart rankings

- #192 in Top Free · Food & Drink (US App Store)

## What do users think of Charleys Rewards?

Overall sentiment: negative

**Pros**

- 🍔 Delicious food
- 👍 Friendly and helpful staff
- 🚀 Fast service
- 💳 Rewards program

**Cons**

- 🐛 Buggy app with login and ordering issues
- 💸 Inconsistent application of promotions and discounts
- ⏱️ Long wait times and order mix-ups
- 🤖 Poor customer support

**Commonly reported bugs**

- App crashes and freezes during login and ordering
- Inability to save payment information or apply discounts
- Incorrect or missing menu items in delivered orders

**Most requested features**

- Improved app stability and user experience
- Better integration of rewards and promotions
- More reliable order fulfillment
- Enhanced customer support channels

## Recent user reviews (10 of 257)

All indexed reviews: https://appshunter.io/ios/app/charleys-rewards/id1511111554/reviews.md

### 1/5 — 0 stars deserves

*2026-08-21, version 2.0*

I can’t place order just keep getting error “ rewards not available after I paid while suggested me to add it to thr cars and order keep getting error that amount not matched as the app doesn’t save the credit card so after I added the credit card again still getting same rewards unavailable and no way to remove the rewards from the cats as it’s indivisible 
It’s my second time to order from this restaurant and wasted 15-20 mins worst app experience
And why not for for Apple Pay???

### 1/5 — Rewards - Do Not Work

*2026-08-20, version 2.0*

Very disappointed with this app. I’ve tried numerous times to apply my rewards through mobile ordering and it does not work. I’ve deleted the app and installed it again and still to no avail. You need to work on getting this app to work properly.  I love the food, but if the app doesn’t work, it deters me from buying.

### 1/5 — Didn’t get my reward

*2026-08-14, version 2.0*

Never got my $5 coupon waste of 30 minutes wasted more time than the money I would have saved. That I never saved just order online.

### 1/5 — Slow, glitchy, fails to place orders

*2026-08-13, version 2.0*

This might be one of the worst fast food apps I’ve ever used. I scheduled an order a day in advance and I get an email saying they failed to place it when I actually get there. Terrible experience. It’s super slow and buggy too, it won’t save any modifications sometimes, or just straight up fail to add to cart. Awful, awful app.

### 1/5 — App sucks

*2026-08-09, version 2.0*

Terrible

### 3/5 — PLEASE UPDATE PAYMENT INFO

*2026-07-26, version 2.0*

I hate that I have to enter my credit card every time. Please fix this!!

### 3/5 — Apple pay not working

*2026-07-25, version 2.0*

Good app buy Apple pay not working.  Cumbersome to manually input credit card info.

### 5/5 — Never eat here

*2026-07-20, version 2.0*

This place messed up my order and cussed me out. Never eat here if you have an allergy. Thanks!

### 1/5 — Can’t order or save credit card

*2026-07-14, version 2.0*

Let me first say that I have a background working for software companies. This app is absolute trash right now. I can’t save a credit card after entering it every time I order in this thing, and when I applied a reward go through, it said I needed to remove it before I could proceed. There was no clear way to remove it. There’s no button nor could I swipe to get rid of the reward. God, what an awful experience.

### 1/5 — Apple Pay on app

*2026-07-06, version 2.0*

Please add Apple Pay on the app. Keying a card every time gets old

## Frequently asked questions about Charleys Rewards

### What can I do with the Charleys Rewards app?

The app allows you to order your favorite Charleys meals ahead for pickup or delivery. You can customize your orders, save your go-to selections for quick re-ordering, and stay informed about new menu items and exclusive promotions. It also enables you to earn rewards for your purchases.

### How do I earn rewards?

You can earn rewards by making purchases through the app. The app also offers a reward just for signing up, valid on regular-priced menu items of $15 or more. Specific terms and conditions apply to these rewards.

### Is there a cost to use the Charleys Rewards app?

The Charleys Rewards app is free to download and use. There are no upfront costs associated with joining the rewards program or placing orders through the app. Any costs incurred are for the food items you purchase.

### Can I get my order delivered?

Yes, the app offers delivery services for your Charleys orders. Delivery is facilitated through third-party services, bringing your food right to your door.

### How do I get help if I have a problem with the app?

If you encounter any issues or have questions, you can access the 'Need Help' section within the app. Alternatively, you can contact their support team directly by emailing rewards@charleys.com for assistance.

## Version history (last 5 releases)

### 2.0 — 2026-05-18

Thanks for downloading the Charleys app!  

This update may not look too different, but we’ve got BIG changes coming soon! For this version, we’ve focused on foundational performance improvements and minor bug fixes.

### 1.7 — 2024-02-08

Update to Earning Rewards

### 1.6 — 2023-12-23

Terms & Conditions update

### 1.5 — 2023-11-06

Security Enhancements

### 1.4 — 2023-10-04

Bug fixes

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## More apps by Charleys Philly Steaks

- [BIBIBOP Rewards](https://appshunter.io/ios/app/bibibop-rewards/id1484096352)

All apps by Charleys Philly Steaks: https://appshunter.io/developer/1437405436

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*