# Charlotte Russe — user reviews > 49 indexed App Store user reviews of Charlotte Russe by CR Clicks Ecomm Inc., rated 4.80/5 from 1,727 ratings. - Source: https://appshunter.io/ios/app/charlotte-russe/id1534770736/reviews - App overview in markdown: https://appshunter.io/ios/app/charlotte-russe/id1534770736.md - Rating breakdown: 5★ 1,521 · 4★ 109 · 3★ 37 · 2★ 14 · 1★ 46 ## What do users think of Charlotte Russe? Overall sentiment: negative **Pros** - 💕 Favorite store - 👍 Easy to use app - 🤩 Affordable and good quality clothes **Cons** - 🐛 App crashes frequently - 🔄 Constantly logging out of account - 🤔 Discounts not properly applied - 🤯 Shipping issues and delays - 🤦‍♀️ Poor customer service - 🙄 Lack of size inclusivity **Commonly reported bugs** - App not opening or loading properly - Cart not updating correctly - Incorrect product links and filters **Most requested features** - Improve app stability and performance - Streamline checkout and order management - Enhance size and fit options - Provide better customer support ## Newest reviews (13 of 49) ### 3/5 — minor issue *2026-04-14, version 7.4* the app is back which is great i waited a few months for that but now there’s a glitch on the new arrivals section where if i scroll past a certain point (after like maybe 5 or so rows) the screen just goes white and i wish there was like a “for you” section where it gives suggestions based on what i already have saved instead of having to scroll through all the same sections with all the same clothes ### 4/5 — “Updating the app.” *2026-02-03, version 7.2* Recently, I’ve been purchasing my clothing online recently. And I remember having the app before the update message popped up. It’s been MONTHS, and nothing has changed. Please, give us a sign that its coming back soon. ### 4/5 — Fix the app *2026-01-28, version 7.2* This app and website is amazing!!!! When it was working I loved it. Very unique and affordable clothing. However…. Its hasn’t been working MONTHS now. It just has the same message that they are “updating the app” which is fine but not it feels excessively long. ### 2/5 — Very annoyed *2026-01-04, version 7.2* I love Charlotte Russe a lot! But the app has been under repair for almost a year now, I’ve bought from it online and in person many times, and the fact that it’s not just the app but the webstie that’s down too is so frustrating, please fix it soon, I’m just going to delete it if it’s not fixed. ### 2/5 — i can’t put my closest store when i try *2026-01-01, version 7.2* yea read the title ### 3/5 — Update? *2025-08-29, version 7.2* The app is still down :( I wish I could get an update with how the revamp is going because this has been like this for months. I really like Charlotte Russe and their clothes but I really wanna know when my favorite clothes will come back. ### 2/5 — Yeah this store is gonna go out of business like forever 21 *2025-05-07, version 7* This store like 3 to 4 years ago was amazing for me they has such cute clothes back then and now it’s just cheap 😭 and ugly ### 2/5 — App Issue *2025-01-29, version 6.7* It would’ve Been A 4 star if they didn’t have any issues with the app. As it gave me other options to see if i’m interested, so when I click on it wouldn’t open the item I selected. Kindly correct this issues please. Thank you! ### 2/5 — very laggy *2024-11-17, version 6.1* When i tried to buy my whole cart of 16 items, It said i bought it, but i didn’t and i had to re pick all the items and put them back into my cart. It always says “error” and i have to wait until a thing loads, then click in it again because it wont work. I like the items of this store, not the app. ### 1/5 — Not working *2024-08-21, version 5.8* So I was able to use this app for a few weeks and it was AMAZINGGG like my experience was great until today the app won’t open like at all and I have so much stuff to order for school and it’s still not working even after I turn my phone on and off and it’s not my phone; it’s the app because all my other apps are working perfectly besides this one. So fix the app and thanks ### 1/5 — SHIPPING IS HORRIBLE!!!!!! *2024-08-12, version 5.6* don’t get me wrong the clothes are cute and good quality but like I said SHIPPING IS HORRIBLE. Ordered my package on the 1st and my ETA for the package is the 20th. TERRIBLE. I ordered clothes for pack to school (I live in Cali) and made sure to give it plenty of time because like it says on the website delivery to my state would be 6-7 business days. I was not expecting 16 business days so now my package will not be here on time for school. Also customer service is TERRIBLE and only respond from 9-5. They gave me ABSOLUTELY ZERO help with my shipping situation and are USELESS. If you want to order something here’s an idea! DON’T! Buy in person because the shipping if you don’t live in the eastern hemisphere is RIDICULOUS. ### 1/5 — They don’t give refunds or order cancellations *2024-07-20, version 5.6* I ordered two things for my trip, which in five days I realize after I purchase my stuff it is not going to come in time so I just think no biggie. I can just cancel my order and everything will be fine but no, I go on their website searching for the button that says cancel order just to find out that they don’t allow you to cancel your order so I’m like this must be a mistake, but it’s not they really don’t accept cancellations so now I’m stuck with Two clothing items that come after my trip and now serve me no purpose.THEY NEED TO FIX THIS IMMEDIATELY THIS IS RIDICULOUS. ### 1/5 — Cannot Search *2024-01-29, version 5* The app has not worked properly for me for months. I cannot search things, I have to log in almost weekly because I am constantly signed out, the app feels very cluttered and it is overall a very unpleasant experience. Love the store, hate the app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Broken For 2 Years *2026-08-05, version 7.7* This app has been down since early 2024 and has still not been fixed. It says temporarily down for maintenance, but 2 years and no updates or signs of the app returning? Unbelievable. I deleted the app. Don’t download this. ### 1/5 — Abandoned app! *2026-03-31, version 7.2* I’ve been waiting for this app to come back for at least more than a year. I enjoy shopping at the stores but even the literal employees at the store don’t even know about the app being down, so this is a corporate thing. I want the app back but unfortunately it probably isn’t due to lack of service and literal insight to the consumers on when the app is going to work, I’d understand if it was going through “updates” but it’s more like they can’t afford the app functioning anymore. Don’t download ### 1/5 — Don’t waste your time *2026-02-03, version 7.2* The app doesn’t work so don’t even try ### 1/5 — Fix the app *2026-01-31, version 7.2* I’ve been a long time customer of Charlotte Russe and it’s just an inconvenience for people who don’t have a local in person store to purchase clothes. Please work on fixing the app so many people aren’t able access the store online at all. ### 1/5 — app has been down for four months? *2026-01-12, version 7.2* i'm unsure if this is just a glitch on my end, but both the website and the app have been 'being worked on' since i got the app back in october. i have emailed them multiple times. no response. i've heard amazing things about this brand, and i wish i could order something to at least try it out. ### 1/5 — It doesn’t work *2025-12-30, version 7.2* I’m not one of those people that are “the app doesn’t work because it has adds🦶🫦” But for real, it doesn’t work, like when I get to the Home Screen of the app it pulls up the “Charlotte Russe” logo and that’s it. When I asked somebody else to download the app, instead of the logo on the home screen like what it showed on my phone, it said the app was being but they don’t know how long it will be 😙 but it is sad because I am OBSESSED with the store, so all I can say is, please fix the app soon I love y’all stores 🫧🫧🫧🫧🫧1️⃣1️⃣ ### 1/5 — App update *2025-09-02, version 7.2* When is the app going to finish updating. I’ve been trying to use it for like 4 weeks now and I can’t even access anything on it ### 1/5 — app has been down for months *2025-08-28, version 7.2* both the app and website have been down for so long, it’s a huge inconvenience. when will this be fixed? ### 1/5 — bad company *2024-12-28, version 6.7* genuinely shocked by how fast everything goes out of stock and how unwilling they are to restock any of it. their most trending products will stay advertised on the site despite none of it being available to buy…. ### 1/5 — Florida *2024-12-01, version 6.3* Why all across Florida dressing rooms are always closed at these stores . Why ## Most praised reviews (10 highest-rated) ### 5/5 — IM SO HAPPY *2026-04-18, version 7.4* The app finally works!!! After months of waiting bc it didn’t work it works now!!! So that’s enough to give it 5 stars!!! Again, so happy!!!! :) ### 5/5 — ❤️ *2026-01-31, version 7.2* Literally LOVE this store so cute and affordable for the baddies on a budget I’m just so sad the app isn’t working does anyone know when it will be back!? ### 5/5 — come back!! *2026-01-05, version 7.2* i love this store but am not close to an actual location, when will the app be back up😩😩 ### 5/5 — Arielgo195 *2025-12-02, version 7.2* Arielg195 ### 5/5 — Just Loveee! I love shopping at Charlotte Russe. *2024-12-30, version 6.7* I ### 5/5 — Love the clothes and app *2024-06-14, version 5.6* Good quality! Easy to shop! Clothes fit true to size except the shoes. ### 5/5 — Customer service *2024-03-27, version 5.4* Love going to Charlotte Russe they have really cute T-Shirts and good quality ### 5/5 — KR *2023-11-19, version 5* Lots of fun clothes! ### 5/5 — affordable,excellent customer service, and more! *2023-08-21* I love this place sm its better than H&M 😍😍 **Developer response:** Thanks for the love! ### 5/5 — My favorite store *2021-07-12, version 2* I always find the best and affordable clothes here. The app is very easy to use and I can’t wait to start ordering things💕 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*