# Charm mPHR — user reviews > 37 indexed App Store user reviews of Charm mPHR by MedicalMine Inc., rated 4.77/5 from 3,891 ratings. - Source: https://appshunter.io/ios/app/charm-mphr/id1509064377/reviews - App overview in markdown: https://appshunter.io/ios/app/charm-mphr/id1509064377.md - Rating breakdown: 5★ 3,437 · 4★ 232 · 3★ 73 · 2★ 31 · 1★ 95 ## What do users think of Charm mPHR? Overall sentiment: negative **Pros** - 👍 User-friendly portal - 🚀 Quick access to doctor and results - 👍 Great service **Cons** - 🐛 Blank sign-up page - 🐛 Appointment scheduling issues - 🐛 Billing information not accessible - 🐛 Messages not loading properly - 🐛 Password reset issues - 🐛 Notification issues **Commonly reported bugs** - Blank member page - Appointment scheduling not working - Lab data not displaying - Typed messages getting lost **Most requested features** - Password change should log out all devices - Better control over billing information ## Newest reviews (12 of 37) ### 2/5 — Charm Portal: A Time Capsule of Tech Regression *2025-10-07, version 2.0* I was genuinely relieved to see Charm Portal had an app—because their mobile website is a nightmare. You have to pinch, zoom, and squint just to navigate basic functions. But the app? Somehow manages to offer even less than the clunky, outdated site. This is supposed to support communication with my naturopathic doctor, yet it feels like the developers haven’t looked at a single modern medical portal in the last two decades. The interface is primitive, the functionality is stripped down, and the entire experience is a frustrating exercise in wasted time. Charm Portal isn’t just behind—it’s archaeological. If you’re hoping for streamlined access to your provider, this app will test your patience and your screen-tapping endurance. ### 2/5 — Diagnoses are crucial *2025-09-08, version 2.0* It would be super helpful if diagnoses were visible to patients. ### 2/5 — Poor security practice *2025-06-23, version 1.2.7* Be aware if your password is compromised, changing it does not revoke access to anyone that is already logged in to your account. A password change should immediately log out all devices and require the new password to log back in, especially when sensitive medical information is involved. ### 1/5 — Blank for account sign up *2025-05-14, version 1.2.6* Tried to sign up for an account and it sends me to a blank page. Website is the same. ### 1/5 — Trash *2025-05-01, version 1.2.5* App is trash. Either the provider is not updating info on it, or it’s just not giving any info like invoices, last meeting summary, etc. ### 1/5 — Doesn’t work *2025-03-24, version 1.2.4* I downloaded this app as my Dr. uses it for appt. etc. i cant even sign up as when i click on sign up page, it’s just comes up with a blank page! I have the latest software update on my iPhone iOS 18.3.2 Guess I’m just gonna be going back to texting him for appts! ### 1/5 — Can’t schedule appt *2025-03-16, version 1.2.4* I’ve tried and failed multiple times to schedule an appointment in the infusion suite for a phlebotomy. I enter all the required information and on the final entry the app takes me back to the Home Screen and doesn’t schedule appt. ### 3/5 — Janet *2025-02-24, version 1.2.4* I do not find the software very intuitive. It stresses me. ### 4/5 — Charm *2025-02-21* I appreciate the user friendly portal! Great service! ### 1/5 — Password *2025-01-15, version 1.2.3* It won’t accept my facial recognition as a password! ### 1/5 — Appointment *2024-11-22, version 1.2.1* The appointment application does not work, I can’t request an appointment. My lab data does not display my ### 1/5 — No control over billing. *2024-10-04, version 1.1.10* It would be nice to have atleast control over my billing information. Shows no invoices nor allows me to add in a credit card. My provider can bill without my knowledge is not only unsafe but u professional. Please fix the app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Locked me out *2026-05-22, version 2.2* Can’t access it now ### 1/5 — Ragebait? *2026-05-15, version 2.1.1* So do we not test apps after we make them or is this just vibecoded? I wonder how secure my health information is on an app that cant even test everything before release email otp cant be used because its not an app just a browser that closes when you try to open gmail…. Please go back to making roblox games or maybe scratch coding would be easiest ### 1/5 — 3/2026 Mobile EHR is now unusable for providers *2026-04-05, version 2.1.0* Subject: Mobile EHR is currently unusable for providers Message: I run a medical practice and rely on mobile access. The current mobile experience is not functional: • The original Charm EHR app appears deprecated with no replacement • The browser version on iPhone does not render correctly (missing panels, scaling issues, unusable navigation) • Splitting functionality into multiple apps (scheduler, etc.) does not replace full EHR access Right now, it is not possible to reliably chart or manage patients from a phone. This is a major workflow issue for clinicians running modern or concierge practices. Request: • A fully functional mobile EHR app OR • A properly mobile-optimized browser experience I would strongly encourage prioritizing this—mobile usability is currently a limiting factor in continuing to use Charm. ### 1/5 — I concur *2026-02-01, version 2.0.3* The above review reflects my experience with this app. Dallas to know it’s not my own ineptitude, though I’m struggling with technology, more and more. But this app has driven me to absolute distraction. So frustrating. I’m getting older and slower soon to be left in the dust. My interactions with this app has been 100% negative ### 1/5 — app not functional *2026-01-29, version 2.0.3* annoying app trying to change password or logging in with otp by the time u leave the app to check the otp in the email goes back to the beginning of logging in and cant get pass that coz its in loops so cant log in successfully ### 1/5 — No way to delete your account *2025-12-10, version 2.0.2* This app has all your private information and when you discontinue with a provider there is no way to delete it from Charm. That is a big privacy issue. ### 1/5 — App no longer working after update *2025-11-23, version 2.0.2* This app is generally a bit more clunky than other medical chart apps, but after the update yesterday the app no longer loads. I am still able to use the web version, which not at all geared for phone use, so while I still have access to my practitioners, it is incredibly cumbersome. Please fix this! ### 1/5 — Cannot access camera or microphone *2025-09-16, version 2.0* I suddenly get “please allow camera and microphone and reload”. I did. It won’t ### 1/5 — Can you say tedious! *2025-07-23, version 1.2.7* Once again the consumer is left doing everything & not the provider. ### 1/5 — Messy, Not Quick, Updates Not Timely *2025-06-06, version 1.2.6* Order Placed Sunday, Confirmed Monday, Address Verified Wednesday AM, Late Thursday Evening Order Not Received & No Shipping Info. It should not be this difficult ## Most praised reviews (10 highest-rated) ### 5/5 — Very well designed *2025-10-22, version 2.0.1* A medical app that keeps it simple. It gets straight to the point with the items you really need like appointments and messaging your provider. I recommend the app to all that utilize charm health. ### 5/5 — Weight Loss *2025-10-13, version 2.0* Love it! No side effects ! Loosing the weight !! ### 5/5 — Roots Integrative Medicine *2025-05-08, version 1.2.6* Outstanding ### 5/5 — Blessing *2025-03-31, version 1.2.4* Dr. Poppy and her staff are absolutely amazing! ### 5/5 — Charm *2025-03-21, version 1.2.4* I appreciate the user friendly portal! Great service! ### 5/5 — Hayden Castillo excellent knowledge and very comforting. *2025-03-02, version 1.2.4* Ms. Castillo is an excellent communicator. Very knowledgeable and excellent listener. Very happy with me experience ### 5/5 — Quick Access *2025-02-23, version 1.2.4* I love having quick access to my doctor & my results! ### 5/5 — Fantastic *2024-09-12, version 1.1.9* This is the best app I have ever used very helpful and also easy to use! ### 5/5 — Great! *2023-07-24, version 1.0.11* The mobile app lets you do everything quick and easy from your phone instead of having to use the patient portal website! ### 4/5 — Ok App *2025-09-29, version 2.0* This app is ok but there are so many things that could be updated to make the user experience better. Like being able to add appointments to personal calendars easily. Also integrating information like consistency in date management and identity in questionaries. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*