# CharmPass — user reviews > 157 indexed App Store user reviews of CharmPass by Maryland Transit Administration, rated 4.90/5 from 31,366 ratings. - Source: https://appshunter.io/ios/app/charmpass/id1411574150/reviews - App overview in markdown: https://appshunter.io/ios/app/charmpass/id1411574150.md - Rating breakdown: 5★ 29,096 · 4★ 1,440 · 3★ 349 · 2★ 136 · 1★ 345 ## What do users think of CharmPass? Overall sentiment: positive **Pros** - 🚀 Convenient and easy to use - 👍 Seamless integration with payment methods - 🚀 Faster boarding process - 🚀 Efficient for commuting - 👍 Eco-friendly and paperless - 👍 Helpful customer service **Cons** - 🐛 App crashes and login issues - 🐛 Tickets not always working as expected - 🐛 Ticket expiration issues - 🐛 Lack of offline functionality - 🐛 Inconsistent bus driver interactions **Commonly reported bugs** - Tickets disappearing from the app - Tickets not activating properly - Compatibility issues with newer devices - Unreliable location tracking **Most requested features** - Loyalty program or incentives - Improved ticket management and refund options - Real-time transit updates and alerts - Apple Watch integration - Better offline support ## Newest reviews (10 of 157) ### 3/5 — Keeps freezing!! *2026-08-15, version 3.21.8003* I’m tired of purchasing passes just for me to open the app at the fair box for the app to freeze while I’m in the subway with no signal. Especially when I can see my tickets and know once I exit out the window I’ll be left without a ticket all together. Fix bug please ### 3/5 — Works 70% of the Time *2026-06-16, version 3.20.7999* Overall, it works okay as a way but is love if the MTA could join SmartTrip from WMATA. I’m a MARC commuter. MTA instructs riders to open and activate tickets as the vehicle approaches however there are regular instances when the app doesn’t open and reports an internet connection is not available despite other internet enabled apps being able to be used. ### 4/5 — Mindfulness *2026-04-10, version 3.20.7999* Is it any way the app can update the public when a bus was taking off line ? ### 1/5 — Tickets *2026-03-16, version 3.20.7999* I have 8 tickets saved to my app. App will not open ### 5/5 — Ronnie’s Review *2026-03-15, version 3.20.7999* Love this app, makes things so much easier! ### 1/5 — Cheated *2026-03-11, version 3.20.7999* I purchased a three day pass and only got two days. I was charged for three day on the 9th of March and the pass expired on the 11th of March at 2:59am. ### 1/5 — Smile *2026-02-11, version 3.20.7999* I road the bus every day with my kids, these ppl are so not nice. U say good day no reply. They look like they always unhappy. Life is hard for all of us let’s just give a little love. U never know what people going through. ### 1/5 — Location issues *2026-02-08, version 3.20.7999* Always saying it’s coming in a certain but don’t also make it later then what it is ### 5/5 — Very convenient! *2026-01-29, version 3.20.7999* I can buy tickets anywhere on my phone and without pressure of understanding the ticket buying process on an unfamiliar automated ticket issuer. I don’t have to worry about having proper currency in my wallet. ### 1/5 — Annoyed *2026-01-15, version 3.20.7899* If you’re unable to fix the problem with the loading screen, pay me and I’ll do it because this bug is absolutely ridiculous ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst app in the world dating a new developer *2026-08-21, version 3.21.8003* This app does not allow me to schedule a date in advance and then pay in advance. How stupid is that?! That was not a question that was a remark …What’s up with that? People need to grow a brain these days. Joshua Lewis ### 1/5 — Broken app *2026-08-12, version 3.21.8003* Brought two tickets and they would not show up. Please fix this. ### 1/5 — Getting a new phone and this sucks *2026-07-21, version 3.20.7999* Cannot access my tickets at all!!! ### 1/5 — Quick to charge card, no support after. *2026-06-30, version 3.20.7999* So I downloaded and installed this app for a quick trip to DC. I accidentally clicked the outgoing ticket and it activated it with no way to deactivate it. Call the support number, sent an email, snd no one got back to me. So it seems I would have to buy another ticket. It was only 13 bucks but still, it’s not right. Deleting it from my phone now. ### 1/5 — Terrible app *2026-06-22, version 3.20.7999* There’s an unknown error that’s not letting me access the app. ### 1/5 — Sucks *2026-06-09, version 3.20.7999* Glitchy and doesn’t work like everything else in Maryland ### 1/5 — Poor screen design *2026-05-21, version 3.20.7999* It is too confusing looking at current tickets, stored tickets, past used tickets to quickly get to the ticket you need. ### 1/5 — Can’t load app *2026-04-28, version 3.20.7999* I get stuck on the loading screen whenever I try to open the app. Tried uninstalling and reinstalling but nothing seems to work. ### 1/5 — Misleading purchase page *2026-04-26, version 3.20.7999* After I thought I had made a purchase successfully, when I returned to the app later it brought me to the purchase page with the same cart. I assumed the purchase hadn’t gone through so purchased tickets again. Turns out the purchase did go through and now I have multiple tickets I do not need and will not be able to use. ### 1/5 — No dark mode *2026-04-09, version 3.20.7999* Extreamly difficult to read without dark mode option. Stunned it does not have this. ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent and convenient! *2026-08-17, version 3.21.8003* I travel back and forth between Baltimore and Washington every day, prices are consistent and trains are always on time. ### 5/5 — Great! *2026-07-12, version 3.20.7999* Great, easy to navigate. ### 5/5 — CharmPass *2026-07-01, version 3.20.7999* Quick & easy so convenient. I love the MTA! ### 5/5 — Happy Commuter😜 *2026-06-03, version 3.20.7999* I’ve worked for the federal government for over 25 years. This last year I decided to commute. The Martz Commuter Bus buses are always on time. And the drivers are very professional. I wish I would’ve done this earlier. It’s always a pleasant ride two and work. I want to give a big shout out to all of the 640 drivers especially the 640 that is always on time Oxon Hill park and ride at 5:43am!!! The driver is quiet but very professional and certainly knows DC pathways/roads! ### 5/5 — The app!! *2026-05-27, version 3.20.7999* This is my first time catching the bus in over nine years. My coworkers told me I should download the app. I never knew this app existed. It is so easy to use and always on point with arrival times. It makes catching the bus and the train so much easier. I think I’ll put off buying that new car for a while.😇 ### 5/5 — Good *2026-05-26, version 3.20.7999* This is very fast and efficient to buy ticket online ### 5/5 — The best part of the MTA *2026-04-28, version 3.20.7999* This application is truly the best of part our MTA. ### 5/5 — So considerate and community forward *2026-04-23, version 3.20.7999* Honestly taking the train was always anxiety inducing but now that the Marc has implemented student 50%off tickets I feel much better about train tickets. It’s so helpful as a college student especially in this tough economy! Ty Marc ### 5/5 — Best app for MTA passes *2026-04-07, version 3.20.7999* Everyone work will work hard for u ### 5/5 — Mya *2026-04-06, version 3.20.7999* Very convenient and precise timing --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*