# Chartnote: AI Medical Scribe — user reviews > 29 indexed App Store user reviews of Chartnote by StatNote, Inc., rated 4.80/5 from 535 ratings. - Source: https://appshunter.io/ios/app/chartnote-ai-medical-scribe/id1589970506/reviews - App overview in markdown: https://appshunter.io/ios/app/chartnote-ai-medical-scribe/id1589970506.md - Rating breakdown: 5★ 492 · 4★ 25 · 3★ 4 · 2★ 3 · 1★ 11 ## What do users think of Chartnote? Overall sentiment: positive **Pros** - 🚀 Saves significant charting time - 👍 Highly accurate transcription - 👍 Excellent customization options - 👍 Integrates well with EHRs (e.g., ECW) - 👍 Amazing customer support - 💡 Innovative AI scribe functionality - 👍 Captures relevant audio, filters noise - 👍 Organizes and restructures dictated text - 👍 Reduces clinician burnout - 👍 Efficient for busy ERs - 👍 Copilot option for quick lookups - 👍 Removes irrelevant rambling - 👍 Streamlined EHR navigation - 👍 Affordable pricing for unlimited use - 👍 Great alternative to Dragon Speech **Cons** - 🐛 2FA implementation buggy and tedious - 🐛 Poor transcription quality for common words - 🐛 Inability to correct errors in real-time - 🐛 Poor interface between app and website - 🐛 Customer support unresponsiveness - 🐛 Transcription errors with medical terms - 🐛 Cannot correct errors while speaking - 🐛 App/website sync issues - 🐛 Limited free usage/credit system previously **Commonly reported bugs** - 2FA is buggy, clunky, and tedious - Transcription frequently misses common words - Transcription of medical words is often incorrect - Cannot correct transcription errors as they occur - Poor interfacing between app and website - Customer support has not responded - App does not allow use of website for a note once transcribed in app **Most requested features** - Make MFA/2FA optional - Improve real-time error correction - Enhance transcription accuracy for common and medical words - Improve app and website interface integration ## Newest reviews (16 of 29) ### 5/5 — Finally an AI scribe that works with EM *2024-11-02* I'm an EM physician and have been looking for an AI scribe that is customizable for our notes rather than soap notes. It took some time to build a template, but now it works amazingly well writing all my notes. Incredible product that keeps getting better. ### 5/5 — Great App! Keeps on Improving. *2024-10-07, version 2.8.0* Looks like the developers listened and introduced an unlimited notes option for $100. Overall it’s a great app. Can be used to do the notes on the go. I don’t have to try to remember small details that I can already put in a precursor notes. ### 5/5 — The new standard for dictation *2024-09-22, version 2.8.0* I am blown away by this dictation app! I downloaded it because dragon is windows based and I wanted an app centered around phone use . When they say AI they mean it , the best way to appreciate the wow effect of what this entails is to trial it out . I am still on a trial (planning to get the paid version ) and when I opened up new templates , all I was expecting was straight transcription of my spoken words . It takes the words and also organizes , restructures and documents them into complete sentences . One really just has to see by trying as it does no justice to explain over a review . Thank you makers for this app!! Every couple years I’ve searched for an app for just basic dictation and this one finally arrived far exceeding what I ever thought technology could come up with ! Seriously this has got to set the standard for other apps to come (which at the current rate won’t be a long time )… ### 5/5 — So worth the $ *2024-08-15, version 2.8.0* I work in a very busy ER and I’ve tried several AI charting systems, including all medics, freed, and by far chart note has blown it away. It has a copilot option that the other AI system don’t have at all, which helps you look up certain things that you may have forgotten quickly.I love it. Does not capture when the patient rambles on and on about nonsense that has nothing to do about their medical visit. 100% recommend this. ### 5/5 — Re-enjoining face to face encounters *2024-01-02, version 2.4.11* It is just great. I updated to the professional Chartnote. Try it for free. It is true. Better that I ever wrote a note. ### 5/5 — I can’t go home without you *2023-11-14, version 2.4.0* Chartnote. Saving doctors from burnout one note at a time. A friend and I gave the AI scribe instructions on how to generate our notes. It’s been heavenly since then. I can go home on time! “Chart-note saved my life tonight!” ### 5/5 — What a fantastic company *2023-09-20* I have been using this for almost 9 months now. The program is very accurate (more so than the others) and the support is amazing. Looking forward to AI scribe getting better as the technology improves. Highly recommended. ### 5/5 — Mhm *2023-07-30, version 2.1* LOVE ### 5/5 — App is worth it! *2023-07-18, version 2.1* Great concept and very helpful! The company really wants to help with being efficient ### 5/5 — As close to magic as it gets *2023-06-17, version 2.0* Using the AI scribe was as close to magic as I have ever seen. I was able to listen to my patient and engage with them while not worrying about remembering to note down every piece of information. I leave the room and the note is nearly perfect with just a few edits. ### 5/5 — Indispensable *2023-01-15, version 1.6* Life can be easier. Saves me time I can dictate Edit and use templates for best practice and current information. 5 stars ### 5/5 — My busy life just got easier!! *2022-11-10, version 1.4* Very streamline, able to write/dictate my notes while navigating through the EHR. Something that frustrated me when using dragon. Wish I would have started using Chartnote sooner to save me some gray hairs. ### 5/5 — Fantastic App *2022-11-10, version 1.4* Awesome EMR app to navigate seamlessly to allow for a very efficient and productive shift. Truly allows the user to limit screen time in order for more bedside patient care. Would recommend others to use this app for sure. ### 5/5 — Worth it *2022-10-05, version 1.4* After trying out the free 20 minutes and giving it a day of work, I found it to be too helpful in getting the notes out quicker that I just subscribed to their Professional (unlimited voice dictation) service. It’s a good (maybe even equivalent) alternative to Dragon Speech when your EHR doesn’t support voice dictation. ### 5/5 — Great help at work *2022-01-16, version 1.0* This has helped me a lot lately at work, saved me a lot of time. ### 5/5 — Best app I’ve downloaded this year *2022-01-16, version 1.0* This app has helped me immensely to complete my notes faster. They have a great choice of templates and you can easily create your notes. The dictation accuracy is great. Price is affordable. I have time now to eat lunch. ## Most critical reviews (10 lowest-rated) ### 1/5 — Would not recommend *2025-09-02, version 2.9.21* The concept is a great idea. I like how it has the option of free text - allows for flexibility in an academic medicine setting. However, the transcription quality is extremely poor and frequently misses common words (for example, it cannot recognize the word "what's"). The transcription of medical words is decent at best, but even that is often incorrect (it could not recognize or learn TMP-SMX, etc). It’s frustrating not only because the frequency of errors, but because I cannot correct them as I speak. I have to turn the microphone off, wait for it to calibrate, then scroll to the part I want to edit. Additionally, the program has poor interfacing between the app and website—if you have been transcribing in the app, you cannot use the website or it will never allow you to use the app for that note again. Finally, I emailed customer support to ask for guidance on the software’s apparent inability to recognize common words, and they have not gotten back to me. Overall, I am disappointed in this service. It would be easier to accept if there weren’t better transcription alternatives, but I can literally rapidly mumble medical terms into ChatGPT with extremely high accuracy (obviously not HIPAA compliant though). With chartnote, it still fails when I speak slowly and over-enunciate, and I have no accent. Even siri is significantly more accurate unfortunately. ### 1/5 — App is good but no unlimited notes *2023-09-09* Like a kid playing a game, you have to buy credits to use ai. There are other apps with unlimited notes/use of ai for about $100 subscription fee per month. If you have a high volume practice, this is not worth it. Eg if you see 600 pts and want to use ai, you have to shell out around $100. ### 2/5 — Changing my rating... 2FA needs to be optional *2025-11-26* Absolutely love this app, but they have recently forced everyone to do 2FA and it has been very buggy, clunky and is incredibly tedious. This really needs to be made optional for those who don’t want to use it. **Developer response:** Thanks for the honest feedback — we hear you. We rolled out MFA with security in mind, but it became clear that the experience wasn’t meeting expectations for speed and reliability in day-to-day clinical use. Based directly on feedback like yours, MFA is now optional, and we’ve cleaned up the flow to reduce friction. Our goal is to protect accounts without getting in the way of patient care. We appreciate you taking the time to call this out and help us improve Chartnote. ### 5/5 — I have 8+ hours a week more with my kids and spouse because of this App! *2026-07-30, version 3.7.4* My medical documentation is done before I get off my shift and head home from the hospital!! I could not recommend this app and platform enough! It’s completely changed how I look at medicine and and my long-term outlook in this career. i’m not kidding when I say it has made me a better husband and parent because of 8+ hour more I get to spend with them each week. Thank you Chartnote!!! ### 5/5 — Amazing app *2026-07-22, version 3.7.4* Love this app and Chartnote, it has changed my career!!! ### 5/5 — Changed my rating again... Back to 5 stars! *2026-01-22, version 3.0.6* The developers have heard the feedback of their users and have finally made MFA optional! I've used a ton of ai scribes over the years and there are none that match the customizability and accuracy of chartnote. Thanks for making a great product!! ### 5/5 — Ecw *2025-07-29, version 2.9.19* They are the best, would recommend them to any physician who would like to save time charting. It integrates well with ecw. ### 5/5 — What a fantastic company *2025-07-14, version 2.9.19* I have been using this for almost 2 years now. The program is very accurate (more so than the others) and the support is amazing. Loving the AI scribe, and excited about it getting better as the technology improves. Highly recommended. ### 5/5 — Great software *2024-12-30, version 2.9.2* What used to take 30 minutes to chart per patient, now takes about seven minutes with this AI assisted chart note producer. Great invention. ### 5/5 — I love this app! *2024-12-01, version 2.9.1* I have been using Doximity for my dictation. I have found that it does not know common medication names, and can’t always separate my voice from the patient’s. It also includes a lot of “noise” from the conversation. Chart Note removes all unnecessary details and helps the note come together in an accurate concise form. I am very pleased and have invested for another year. ## Most praised reviews (3 highest-rated) ### 5/5 — Most awesome app ever *2024-11-22, version 2.8.19* This is the most awesome app I have ever used in my life. I love it and will never go without it a day in my life again!!! ### 5/5 — Game changer for veterinarians like me *2024-11-15, version 2.8.19* Records are not my strong suit and I let them pile up. Because of this app, the quality of my records have been bettter than Ever. It captures so much detail and somehow knows what is relevant audio and what is background noise. I’m using it for every aspect of record writing, and it’s an incredibly worthwhile investment. ### 5/5 — Incredible! *2024-11-03* I can’t believe I didn’t find out about this until October 2024! Since I was a medical student in the 1990s, I’ve been looking for faster and easier ways to write notes on my hospital and clinic patients. In fact, note-writing has always been my least favorite part of medical practice. Keeping up with my charting has been an albatross around my neck, a constant burden always weighing down on me. NO LONGER, thanks to Chartnote! Now, I place my iPhone down on the desk, press the AI Scribe button, and talk to my patient. I make sure to review everything that’s going on with the patient, what meds they’re taking, any recent tests (and results) they’ve had, and I talk through my physical exam saying things like, “Well, your lungs sound clear, your heart sounds normal, etc.” Amazingly, this app figures everything else out. It fills in the gaps (ie, a normal heart is translated to “regular rate and rhythm, normal S1 and S2 heart sounds, no murmurs, ribs, or gallops”), and pieces together a chronological HPI, even when the patient doesn’t give it to me chronologically! It is absolutely OUTSTANDING! The funny thing is, it feels almost like there’s an actual person on the other end of my iPhone, listening to my visit with the patient, and then writing the note for me!! I almost feel guilty making this virtual person do my chatting work!! Um… ALMOST…but not quite. 😉 People who are still writing their own notes are crazy…or more likely, just unaware that this kind of technology actually exists. If you’re any kind of clinician and you hate writing notes (like most of us), then get with the age of AI and download Chartnote Mobile ASAP! It has improved my work life more than any other new technology in the past 30 years! The future is here now! I’m sorry for the cliché, but this time, it’s actually the truth. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*