# Chatflights Travel Concierge — user reviews > 43 indexed App Store user reviews of Chatflights Travel Concierge by Chatflights International AB, rated 4.90/5 from 65 ratings. - Source: https://appshunter.io/ios/app/chatflights-travel-concierge/id1291252056/reviews - App overview in markdown: https://appshunter.io/ios/app/chatflights-travel-concierge/id1291252056.md - Rating breakdown: 5★ 61 · 4★ 2 · 3★ 1 · 2★ 1 · 1★ 0 ## Newest reviews (19 of 43) ### 5/5 — Outstanding customer service *2021-03-24, version 1.3.6* I cannot say enough good things about these people! Peter and Adam were absolutely superb. They found an amazing itinerary and help me through each step of the process. But their real value came when there was an issue in transferring the points from my credit card to my the airlines. It got rejected! Adam continued to follow-up numerous times trying to get this resolved. We finally have a confirmed itinerary and it is beautiful! Thank you so much, Chatflights!! ### 5/5 — These folks are Jedis *2021-03-23, version 1.3.6* My Chatflights wizard was Adam. He was super affable, friendly and proficient at navigating the thicket of points and airlines. I was pretty flexible on my travel, so he helped me narrow down a fantastic #avgoals trip (first class on Emirates!). He even helped me weigh which points to use and made three calls to the airline to see the booking through to ticketing. I would absolutely work with Adam and Chatflights again. ### 5/5 — Excellent service *2021-03-13, version 1.3.6* Fills a great niche. High level expertise and first class customer service for the tedious job of finding award travel, esp in these vexing times. Highly recommended. ### 5/5 — An absolute game-changer! *2021-02-28, version 1.3.6* This unlocked travel tips I didn’t know existed. Everyone interested in traveling and being savvy needs to download! ### 5/5 — GREAT SERVICE *2021-02-03, version 1.3.4* My first experience with the chat app was great. This saves you a lot of time. Well worth the $350, particularly for international flights. Mats Andersson San Francisco ### 5/5 — Must-have App for travelers *2021-01-15, version 1.3.4* Game changer! Best way to use your credit card miles. This app will forever change the way you book your flights. ### 5/5 — Unmatched *2020-12-24, version 1.3.4* Experts in maximizing points redemptions, amazing service along with prompt response times. I’d definitely recommend! ### 5/5 — So glad I found this app! *2020-12-18, version 1.3.4* I always seem to get it wrong with booking with frequent flyer points, not know which airlines give the best deals or which routes to take to use the least amount of miles. These guys do all of that for you! No more uselessly searching for reward miles! They make the most of the points you have! ### 5/5 — The best time saver! *2020-12-17, version 1.3.4* Takes the pain out of travel booking and makes the whole process a pleasure. Instead of worrying about if you’re getting ripped off by airlines, use Chatflights and spend that time planning what you’re going to do when you get where you’re going! The interface couldn’t be easier or more intuitive...highly recommend! ### 5/5 — Wow doesn’t even come close! *2020-12-17, version 1.3.3* I was referred to the app since I have some extra points I’ve been saving during Covid and told to check it out. I’ve been in the industry for 12 years and have been wowed by the discounts found. Airline miles and credit card points are always tricky to find a deal and complicated to finalise. But with Chatflights it’s been a godsend! Easy to use and the staff are great booking everything at such an amazing rate! I would refer to anyone and everyone! ### 5/5 — Worth the price! *2020-12-17, version 1.3.3* Easy to use and got the best deal on a business class ticket to Europe. Definitely using this moving forward when booking with points. ### 5/5 — A+ *2020-12-15, version 1.3.3* Easy, intuitive, and, best of all, gets you where you’re going. Chatflights finds routes and deals that I couldn’t have tracked down on my own and can handle all kinds of complicated itineraries. Really looking forward to using them for all kinds of upcoming travel and to their help saving money when I fly ### 5/5 — Cool service *2020-12-14, version 1.3.3* Great interface! So easy to use- highly recommend! ### 5/5 — Great Concept *2020-12-13, version 1.3.3* Finally, a service that fills the void between your local favorite travel agent (now mostly extinct), and booking in an online world. Frankly, I’ve never felt comfortable managing my own flights and vacations just using orbitz or the other booking sites. It may work for business travel, but not the unique personal vacation. This is a much-needed concept for when we all get traveling again! ### 5/5 — Amazing idea! *2020-12-13, version 1.3.3* Love this idea and the app is so easy to use! Can’t wait to start actually using this for when we are able to travel!! ### 5/5 — Seamless! Love it *2020-12-12, version 1.3.3* Chat Flights made my entire booking experience completely seamless. Dealing with my complex flights while also trying to use point is always so stressful and I couldn’t have had an easier experience with Chat Flights! Definitely using them again ### 5/5 — Let Chatflights do the work for you!! *2020-12-12, version 1.3.3* Why try to navigate points and booking when you can leave the work to the professionals? They’ll find better bookings than you’ll be able to. Extremely efficient and excellent service. ### 5/5 — Wonderful service *2020-12-12, version 1.3.3* Easy and I used my points. ### 5/5 — Awesome app *2020-12-11, version 1.3.3* Slick and easy to navigate. Quick responses too ## Most critical reviews (10 lowest-rated) ### 3/5 — Booking fees *2021-02-24, version 1.3.6* Fees are a minimum of $350, and go up to at least $450 for First Class. At those rates it’s hard to justify the service, but perhaps I’ll run it by then after I’ve done my own footwork and see if they would save me any money and stress after paying those fees. ### 5/5 — Problem solved! *2022-06-15, version 1.3.12* Ovärderlig hjälp av en proffsig agent! Chatflights hjälpte mig att boka en krånglig resa inom Europa. kommer använda detta mycket mer framöver! ### 5/5 — Exceptional Service *2021-08-25, version 1.3.9* I cannot speak highly enough about Chatflights! They not only found me an incredible deal on a great airline, but they also were extremely patient and helpful even when my travel dates were in flux. I will be recommending them to everyone I know! ### 5/5 — Best Travel App for Points *2021-08-02, version 1.3.9* The app works incredibly well because it is run by people and not a machine. Everyone is very attentive and gets back to you immediately. Chat Flights was able to use my points and get the best deals on our flights. I could not have booked six people halfway around the world for a family vacation without them! ### 5/5 — Brilliant! *2021-06-19, version 1.3.7* For anyone who values both time and money this is a grand slam!! Booking travel for immediate family and friends all departing from different locations on various dates is a daunting task so when this app was introduced to me I thought there’s no way they can deliver. I was quickly proven wrong. Not only were they able to seamlessly find the flights they were able to find phenomenal deals. In order to book I needed to create a profile on an airline I had never flown and transfer Amex points .. they aptly walked me through the steps to proceed. The experience was quick and happened all through messaging while I was making dinner. For anyone that might balk at their fee .. the money they save you on the flight itself more than covers it .. and the time and frustration avoided to find the flights yourself is priceless. ### 5/5 — Amazing Service *2021-06-15, version 1.3.7* Hands down they will do the best service to provide for you to do the booking. For someone who doesn’t know how to use your points they will help and assist the whole time on how to do the process. Thank you to Malte for help all the way. Highly recommend!!!! ### 5/5 — Superb App *2021-06-11, version 1.3.7* Loved this app. After 15 or so hours of trying to snag a pair of first class seats to Tokyo, I finally settled for business class seats departing from one state and returning to another……cumbersome and inconvenient. Through the app, with their very experienced folks, we’re flying round trip, First Class, on sensational Singapore Air, from the same airport in our preferred State. Couldn’t have done it without their help. . ### 5/5 — Great App *2021-05-27, version 1.3.7* Friendly, knowledgeable, and responsive. Saved me a ton of time! ### 5/5 — Super Easy *2021-05-25, version 1.3.7* Saved me hours of my time in addition to saving a ton of cash and points. Worth every dollar they charge! ### 5/5 — Promising start! *2021-04-29, version 1.3.6* I haven’t actually booked anything with Chatflights yet, but I’ve sought their help and advice about using mileage points, and they were very friendly, helpful, and informative. Excited to use them when it comes time to book some travel! ## Most praised reviews (1 highest-rated) ### 5/5 — Friendly, fast, award travel advice *2021-04-06, version 1.3.6* If you're like me and sitting on some points and miles and need help figuring out the best way to use them, Chatflights is a great way to figure out the best way to maximize their value. Every chat session I've had has been fast, friendly, and informative giving me options I hadn't considered previously. Chatflights is your points and miles travel agent. Definitely recommend. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*