# Chatway Live Chat & AI Chatbot — Live chat for websites

> Mobile live chat and visitor tracking for websites. (iPhone/iPad app by Chatway.)

- Source: https://appshunter.io/ios/app/chatway-live-chat-and-ai-chatbot/id6449775006 (this page in markdown: same URL + `.md`)
- Developer: [Chatway](https://appshunter.io/developer/1690559937)
- Category: Business, Utilities
- Price: Free
- Rating: 4.90/5 from 276 App Store ratings · 111 written reviews indexed
- Age rating: 17+
- Requires: iOS 15.1 · 49 MB
- Languages: American English
- Released: 2023-08-10
- Data updated: 2026-08-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/chatway-live-chat-and-ai-chatbot/id6449775006/reviews.md

## What is Chatway Live Chat & AI Chatbot?

Chat with your website customers wherever you are.

Chatway gives you the tools to manage live chat and customer support directly from your mobile device. Reply to website visitors, follow conversations handled by your AI chatbot, check visitor activity in real time, and manage messages from multiple communication channels in one customer support app. Whether you're working from your computer or away from your desk, Chatway helps you stay available and respond to customers quickly.

Website live chat from your phone

 See active website visitors and reply to incoming live chat messages from your mobile device. View useful customer and visitor information including visited pages, device type, location, tags, and browsing history. This additional context helps your team understand customer questions and provide more relevant support. You can also access available order details, shopping cart information, and product data inside the conversation, making it easier to assist customers without switching between different tools.

AI chatbot and automated customer service

 Use the Chatway AI chatbot to provide automated customer support and help website visitors around the clock. The AI support agent can use your website content and connected knowledge sources to respond to frequently asked questions, handle repetitive customer inquiries, and provide faster answers. Your support team always remains in control. Review AI chatbot conversations, monitor customer interactions, and join any chat when a customer needs help from a human agent.
Manage multiple customer communication channels

Bring your customer conversations together in a single inbox, including:
* Website live chat
* WhatsApp
* Facebook Messenger
* Instagram
* Email

Manage customer messages without constantly moving between separate communication apps and support tools.
Understand your website visitors
Get valuable information about the people contacting your business:
* See visitors currently browsing your website
* Check the pages each visitor has viewed
* View device and location details
* Access customer tags and conversation information
* See available order, cart, and product data
* Review previous chats and visitor activity

Organize your customer support inbox
Keep your support conversations easy to manage and make sure important messages receive attention.
* View active and resolved customer chats
* Search your conversation history
* Add tags to organize customer inquiries
* Assign chats to different support agents
* Work together with other team members
* Identify conversations that still require a response

Respond to customers more efficiently
* Use saved responses for frequently asked questions
* Customize replies for individual customers
* Send screenshots, images, documents, and files through chat

Control your mobile notifications

Customize how you receive alerts for new customer messages and website visitor activity. Flexible notification settings help your team remain responsive while giving you greater control over mobile alerts.

What you can do with Chatway
* Chat with website visitors in real time from your mobile phone
* Provide 24/7 automated support using an AI chatbot
* Review AI support conversations and switch to human support when necessary
* Answer customer questions using visitor and shopping information
* Manage multiple customer messaging channels from one inbox
* Assign conversations to support team members
* Organize chats using tags and conversation statuses
* Save time with reusable replies for common customer questions
* Manage customer service and website conversations while on the go

You can also access the Chatway web application from desktop or mobile when you need additional customer support tools and account management options.
Visit https://chatway.app to learn more about Chatway and manage live chat, AI chatbot support, customer messaging, and multi-channel customer service from one platform.

## Key features

- Real-time visitor tracking
- Multi-channel chat management
- Visitor behavior insights
- Customer order and product data
- Customizable notifications
- Saved replies for faster responses
- Screenshot and document sharing

## What do users think of Chatway Live Chat & AI Chatbot?

Overall sentiment: positive

**Pros**

- 👍 Easy to use
- 🚀 Seamless and fast
- 💡 Great customer service
- 🚀 Intuitive and well-organized
- 🚀 Simple tools and dashboards
- 👍 Affordable option
- 👍 Reliable and consistent
- 👍 Modern and professional design
- 👍 Focused on customer service
- 👍 Integrates well with BigCartel and Wordpress

**Cons**

- 🐛 Notifications and visitor tracking not working
- 🐛 Useless interface and live tracking

**Commonly reported bugs**

- Login screen freezes
- Incompatible with older devices
- Notifications not working on some devices

**Most requested features**

- Add email feature to directly email customers
- Add pop-up toolbar with more tools like call, WhatsApp, book now
- Improve lead generation capabilities

## Recent user reviews (10 of 111)

All indexed reviews: https://appshunter.io/ios/app/chatway-live-chat-and-ai-chatbot/id6449775006/reviews.md

### 5/5 — Roddy Technologies ltd

*2026-07-18*

Best live chat assistance app you won't even notice a difference between the paid version and the free version the live chat is extremely important and helpful for small and large businesses

### 5/5 — Awesome support

*2026-07-10*

I had an installation issue that took several hours (due to limited options at my hosting provider). The team (Patrick in particular) was patient, efficient, & professional throughout the process. The app itself does just what it says.

### 5/5 — I fully recommend Chatway

*2026-07-09, version 2.0.477*

It’s very easy to use

### 5/5 — Great!

*2026-06-23, version 2.0.469*

Customizable and great UX

### 5/5 — Intuitive

*2026-06-07, version 2.0.441*

The first impression was awesomely an intuitive feeling and design

### 5/5 — A very good chatbot

*2026-05-27, version 2.0.441*

This chatbot is really useful and highly recommended!

### 5/5 — Don’t miss an opportunity

*2026-05-22, version 2.0.441*

People like to connect in many ways. Chatway works as intended. Instantly

### 5/5 — Excellent

*2026-05-08*

Very user friendly , fast and easy to use , highly recommended. Only thing I kind of don’t like is when users chat I get random names like salmon, but not a big issue and some users prefer it due to simplicity and not having to fill up their info.

### 5/5 — PowersportJunkies.com

*2026-05-02, version 2.0.435*

Great app and good customer service!

### 5/5 — V

*2026-04-27, version 2.0.428*

Live Chat is working great, and it really helps

## Frequently asked questions about Chatway Live Chat & AI Chatbot

### What does Chatway Website Live Chat do?

This app allows you to chat with your website visitors in real-time, even when you're away from your desk. It provides tools to view visitor activity, manage conversations from various channels, and access customer data to resolve issues faster.

### What are the key features of this app?

Key features include real-time visitor tracking, viewing pages visited and device details, accessing customer order and product data within chats, managing conversations from multiple channels like email and Messenger, and using saved replies for quick responses.

### Is Chatway Website Live Chat free to use?

Based on the provided information, the app is listed as 'free' and does not mention any in-app purchases or ads, suggesting it is a free service.

### What kind of devices is this app compatible with?

The app is designed for mobile devices, allowing you to manage chats and track visitors from your phone. A web app version is also available for added flexibility on mobile or desktop.

### How can this app help my business?

It helps resolve customer issues faster by providing full visitor context and order data, offers instant real-time support to reduce frustration, enables smoother team collaboration by assigning chats, and keeps you productive on the go by managing conversations from your phone.

## Version history (last 5 releases)

### 2.0.499 — 2026-08-22

- AI escalation notifications: A separate option for when AI escalates to a human.
- Chat assignment notifications: Notify agents when a chat is assigned to them.

### 2.0.492 — 2026-08-04

We've made a few improvements to make chatting smoother and give teams more control.
- Resend failed messages - Retry messages that didn't send.
- GDPR improvements - Updated how visitor IP addresses are displayed to better align with privacy requirements.
- Updated message permissions - Everyone can edit only their own messages. Members can delete only their own messages, while Admins and Owners can delete any message.

### 2.0.488 — 2026-07-22

- Manage Visitor Custom Data directly from the visitor profile.
- Manage Visitor Tags to keep contacts organized.
- Markdown support for Canned Responses for richer, better-formatted replies.

### 2.0.483 — 2026-07-09

- Minor app fixes

### 2.0.477 — 2026-07-02

- Landscape mode support

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*