# Chatwoot > Mobile platform for real-time customer engagement and team collaboration. (iPhone/iPad app by Chatwoot Inc.) - Source: https://appshunter.io/ios/app/chatwoot/id1495796682 (this page in markdown: same URL + `.md`) - Developer: [Chatwoot Inc](https://appshunter.io/developer/1590326840) - Category: Business - Price: Free - Rating: 4.10/5 from 13 App Store ratings · 60 written reviews indexed - Age rating: 4+ - Requires: iOS 16.4 · 73 MB - Languages: American English - Released: 2020-10-19 - Data updated: 2026-08-26 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/chatwoot/id1495796682/reviews.md ## What is Chatwoot? Stay connected with your customers anytime, anywhere with the Chatwoot app. Here’s how it helps your business thrive: **Never miss a new customer**: Seamlessly engage with potential leads in real time. The app ensures you’re always available to respond to inquiries, even when you’re away from your desk. Build stronger relationships by being there when your customers need you most. **Follow up effortlessly**: Continue conversations with your customers, even while on the go. Whether it’s resolving an issue, answering a question, or providing a quick update, the app keeps you connected so no conversation is left hanging. Stay proactive and maintain a high level of customer satisfaction. **Stay updated**: Get instant notifications about system activities to stay in control. From new customer messages to team updates, never miss a critical moment. These real-time alerts empower you to respond faster and ensure smooth operations. **Collaborate with your team**: Share insights and updates through private notes. Use the app to brainstorm, delegate tasks, or provide feedback directly within the conversation thread. Keep your team aligned and efficient, even when you’re on the move. **Organize conversations**: Assign statuses to streamline and manage customer interactions effectively. Prioritise urgent issues and close conversations with ease. With a clear overview of your interactions, you can focus on what matters most—delivering exceptional service. Chatwoot keeps you responsive, efficient, and connected—no matter where you are. ## Key features - Real-time customer engagement - On-the-go conversation follow-up - Instant system activity notifications - Team collaboration with private notes - Conversation status management - Assign conversations to team members ## Recent user reviews (10 of 60) All indexed reviews: https://appshunter.io/ios/app/chatwoot/id1495796682/reviews.md ### 5/5 — Perfect *2026-05-29, version 4.6.0* Ignore bad reviews about lack of features. It perfectly enables you to do the one real-time thing you need on a phone: web/im chat. Everything else you should be doing on a computer. I do hope they will add a soft phone view when twilio integration for phone calls come out. ### 1/5 — App is so limited *2026-03-10* The app is my main complaint with chatwoot ### 5/5 — Simple *2026-03-01, version 4.3.7* As a business owner who just wants to reply to IM on their website and get notifications on the fly, it’s perfectly simple and easy to use. Don’t expect the same functionality as their web app, it’s not for that. ### 4/5 — Crash on open audio note *2026-01-12* It exits the app when trying to hear a audio note (WhatsApp Channel) **Developer response:** Thank you for your feedback. Please send your account details to hello@chatwoot.com, and we'll be happy to help. ### 4/5 — Fix notifications *2026-01-07, version 4.3.7* Please fix the notifications on the phone so that notifications from the app are delivered. ### 3/5 — Wasted potential - Needs urgent development *2025-12-24, version 4.3.7* The Chatwoot web platform is promising, but the mobile app has fallen way behind. After using it for months, it’s frustrating to see that basic features are still missing. There’s no way to search conversations or contacts from the app—something essential for any support team. Every time I need to find a previous chat, I have to open the web version. Updates are very infrequent and rarely include meaningful functionality improvements. For a customer service tool, the app should allow you to work efficiently from your phone. I hope the development team prioritizes these basic features in upcoming releases. The product has good potential, but the mobile app needs much more attention. ### 1/5 — Não notifica quando recebo uma chamado *2025-12-15, version 4.3.7* Não notifica nada, mesmo estando ativado as notificações não notifica nenhuma mensagem que recebo ### 4/5 — bug report *2025-11-29* when i select multiple media files to send,only the first one is actually sent. **Developer response:** Thank you for your feedback. Please send your account details to hello@chatwoot.com, and we'll be happy to help. ### 5/5 — I’m blow away with how slick this is compared to “leaders” like intercom and Helpscout *2025-11-26* We’re rolling out chatwoot for our startup and I’m truly blown away with how simple and smooth this app is compared to others we evaluated especially intercom. We’re a small team so answering chats and emails on the go is vital. The app works well to handle messages from all types of channels. It also lets you access your custom integrations/extensions inside the app which is super cool - we are building one to view customer profile info from our main app and I was surprised to see it’s accessible as a web view inside chatwoot in the conversation action menu. One small piece of feedback I have is make it easier to resolve a conversation with fewer taps/menus, and adding more filters to the conversations tab eg filtering by customer or custom fields. **Developer response:** Thank you so much for your encouraging star ratings! ### 1/5 — Self hosted url not working *2025-11-25, version 4.3.7* We tried to use this app for self hosted chatwoot app but it’s saying invalid URL ## Frequently asked questions about Chatwoot ### What does the Chatwoot app do? The Chatwoot app allows businesses to stay connected with their customers anytime, anywhere. It facilitates real-time engagement with potential leads, enables effortless follow-up on conversations, and provides instant notifications for system activities. The app also supports team collaboration and helps organize customer interactions. ### What are the key features of Chatwoot? Key features include seamless real-time engagement with customers, the ability to continue conversations on the go, instant notifications for system activities, team collaboration through private notes, and the organization of conversations using status assignments. This helps in prioritizing urgent issues and managing customer interactions effectively. ### Is Chatwoot free to use? Based on the provided information, the app is free. There are no mentions of subscription fees, in-app purchases, or advertisements, indicating a free monetization model. ### Who is the target audience for Chatwoot? The app is designed for businesses that want to enhance their customer communication and team collaboration capabilities, especially when they are away from their desks. It's ideal for sales, support, and marketing teams looking to maintain responsiveness and efficiency. ### How does Chatwoot help with customer service? Chatwoot helps customer service by enabling real-time responses to inquiries, ensuring no customer message is missed. It allows agents to follow up on conversations effortlessly from anywhere, and provides tools for team collaboration and efficient organization of customer interactions, leading to higher customer satisfaction. ## Version history (last 5 releases) ### 4.9.1 — 2026-08-24 Bug Fixes & Reliability ### 4.9.0 — 2026-08-18 Performance and stability improvements ### 4.8.5 — 2026-08-08 Bug Fixes & Reliability ### 4.8.0 — 2026-07-27 Feature - Whatsapp Templates ### 4.7.8 — 2026-07-20 Bug Fixes & Reliability ## Apps similar to Chatwoot | App | Rating | Price | Category | | --- | --- | --- | --- | | [JivoChat](https://appshunter.io/ios/app/jivochat/id898216971) | 4.7 (790) | Free | Business | | [Kommo](https://appshunter.io/ios/app/kommo/id6443626329) | 4.3 (12) | Free | Business | | [Crisp](https://appshunter.io/ios/app/crisp/id1085770229) | 4.4 (516) | Free | Business | | [Freshchat](https://appshunter.io/ios/app/freshchat/id1273666080) | 3.7 (52) | Free | Business | | [SendPulse Chatbots](https://appshunter.io/ios/app/sendpulse-chatbots/id1541130793) | 4.6 (105) | Free | Business | | [Botconversa](https://appshunter.io/ios/app/botconversa/id6557031572) | 3.5 (2) | Free | Business | ## Related topics [remesas banreservas](https://appshunter.io/ios/topics/remesas-banreservas) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*