# Checkpoint Resident — user reviews > 26 indexed App Store user reviews of Checkpoint Resident by Cypress Access Systems, rated 4.70/5 from 1,213 ratings. - Source: https://appshunter.io/ios/app/checkpoint-resident/id1474271955/reviews - App overview in markdown: https://appshunter.io/ios/app/checkpoint-resident/id1474271955.md - Rating breakdown: 5★ 1,060 · 4★ 71 · 3★ 33 · 2★ 10 · 1★ 39 ## What do users think of Checkpoint Resident? Overall sentiment: negative **Pros** - ⭐ Excellent portal - ⭐ Great app **Cons** - 🔴 Not user-friendly - 🔴 Terrible app and service - 🔴 Broken login and functionality - 🔴 Outdated and antiquated app - 🔴 Unreliable and rarely works **Commonly reported bugs** - Login issues - App not functioning properly - Inconsistent behavior between app and website **Most requested features** - Allow editing of guest names - Improve calendar functionality to update existing guests - Send QR codes via text instead of email ## Newest reviews (11 of 26) ### 1/5 — Crap App *2020-04-19, version 1.1* For some reason can’t log on the app but have to go to the website now. App looks like it is from the first App Store 13 years ago ### 1/5 — Bad app but even worse support *2020-04-14, version 1.1* App has stopped working but logins work w chrome. Called local support in bonita springs and lazy staff told me to call my community as not her problem. Useless waste of money to pay such nonresponsive vendors. Time to replace, ### 1/5 — Horrible company/app *2020-04-13, version 1.1* Constantly requires QR code to be reentered in the app and you need a Computer to get the QR code for the app to scan. Won’t keep you logged in and website refuses to save cellphone carrier. ### 1/5 — Not working *2020-04-07, version 1.1* Can’t login. Get error message every time. I redid everything. Terrible app! ### 1/5 — App is awful *2020-04-06, version 1.1* App was awful before and now doesn’t work at all after this last update. Please fix this ASAP! ### 1/5 — Does not Work *2020-04-03, version 1.1* Cannot login with app. Online works but that defeats the purpose of even having the service. ### 1/5 — Doesn’t work anymore *2020-04-02, version 1.1* App is old and antiquated but it at least used to work. Now I can’t even login the app. Just get a login error message. Yet if I login thru safari it works. PLEASE FIX THIS. ### 1/5 — Useless *2020-03-18, version 1.04* Cannot access app and website won’t load. Piece of junk that developers have made money on from homeowners associations. ### 1/5 — Doesn’t Deserve Even 1 Star *2020-03-13, version 1.04* Terrible, pretty much didn’t do anything ### 1/5 — Antiquated App in every way *2020-03-13, version 1.04* Our community just switched to Checkpoint. This app is completely antiquated and unusable! You send a QR code to your guests email? Who has everyone's email address? Wouldn't sending it via text make more sense? What is the list for if they still have to go to call box and look you up? I have permanent guests who still have to use call box. This app and system are broken and seem to have not been updated since inception. Please developer.... Take the time to make this app useful! ### 1/5 — Does not work *2020-03-05, version 1.04* Please update this app. Has horrible review of one star. Names do not appear correctly when entered numerous times. Owners not listed, wife and husband own the home why only once access allowed and not the other? Both residents are to be listed as owners. How will my husband enter his home without being listed as resident if only one login is allowed per household and we have two cars and two QR code scans not one? ## Most critical reviews (10 lowest-rated) ### 1/5 — Welcome to the 90’s *2026-04-04, version 3.0.1* This is not and app it’s a bunch of links that don’t work! ### 1/5 — This is ridiculous! *2026-02-12, version 3.0.1* I’d rather deal with a human being ### 1/5 — Not User Friendly *2026-01-03, version 3* One clicks on an option and app response is to new screen with steps that are not clear. ### 1/5 — The worst service and app *2023-07-28, version 1.3.2* The worst service and app. Don’t be tricked in!!!! ### 1/5 — The worst app *2023-07-06, version 1.3.2* The font is so small and can’t expand. Can’t edit the guest names. It’s a mess!!!! ### 1/5 — Check Point *2022-11-16, version 1.3.2* Rarely works. ### 1/5 — App is Garbage...Website Works Though *2020-11-26, version 1.1* This app never functions properly. I’ve never been able to login in the app, but can log in to the website without any issues. It would be nice if this could be fixed to make adding visitors faster. ### 1/5 — Useless *2020-04-28, version 1.1* This app is literally the worst. I agree with all other negative reviews. The app will not login even though I can use the same log in on the the website. The website is just as bad since it will let me add guests but then requires them to call me from the gate. The system should allow us to generate a code that we can provide to each guest or match up the guest with the information we put in. Our community recently switched to this system and all I hope is that they got it for free because it is terrible. ### 1/5 — Login Broken *2020-04-26, version 1.1* I am unable to login using same username and password that works on desktop web app. No support offered within app. Pretty bad experience overall. ### 1/5 — App Not Working *2020-04-21, version 1.1* App is not working for about 1 month now. However, you can still enter your guests through the website, which is a huge inconvenience. Please fix/grade the app!!!!! ## Most praised reviews (5 highest-rated) ### 5/5 — Efficient *2026-04-07, version 3.0.1* Easy to navigate around and learning all functions has been pretty much simple. Very nice system! ### 5/5 — This is so cool *2022-12-27, version 1.3.2* So glad that they finally updated this app. ### 5/5 — Excellent *2022-10-02, version 1.3.1* This portal is great….very convenient. My only issue is adding my kids to the Permanent “ list…I accidentally added one but I can’t figure out how to add the other. Very happy with this though. ### 5/5 — Does it work? *2020-07-14, version 1.1* Update: “test text” does work although I rarely get a text when someone arrives, it did not work when first installed. I upgraded my review since I can put people in using the app. Request: is it possible to update calendar dates for people on your list? I have to start all over with the names even if they are sitting in expired cue. Would be great if I could just choose the person already in there and update the dates. ### 5/5 — Awesome *2020-04-14* This app is great. I can easily manage my guest list and issue Preapproved passes my visitors can scan at a machine to gain entry through our gates. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*