# Chegg eReader - study eBooks — user reviews > 50 indexed App Store user reviews of Chegg eReader by Chegg, Inc., rated 3.70/5 from 1,517 ratings. - Source: https://appshunter.io/ios/app/chegg-ereader-study-ebooks/id1268618861/reviews - App overview in markdown: https://appshunter.io/ios/app/chegg-ereader-study-ebooks/id1268618861.md - Rating breakdown: 5★ 899 · 4★ 96 · 3★ 72 · 2★ 99 · 1★ 351 ## What do users think of Chegg eReader? Overall sentiment: negative **Pros** - 💰 Affordable rental prices - 🚚 Fast book delivery - 🎁 Included freebies and surprises - 👍 Convenient and helpful service **Cons** - 🐛 Buggy and glitchy app - 🔍 Difficult to navigate and use - 📚 Books received in poor condition - 🔒 Billing and cancellation issues - 🚫 Incompatible with other platforms **Commonly reported bugs** - Constant app crashes and errors - Pages not loading or displaying correctly - Login and account access problems - Highlighting and annotation issues - Unexpected page turns and scrolling **Most requested features** - Improve page navigation and zooming - Add highlighting and note-taking features - Integrate with other ebook platforms - Provide better offline access to books - Improve search and table of contents ## Newest reviews (15 of 50) ### 2/5 — Frequent errors when flipping through pages *2022-10-28, version 2.8.3* I’m a college student who prefers digital textbooks, I love the convenience this app provides in being a library and reader for some of my books, however I frequently experience problems when I’m flipping through pages of a book on this app. Oftentimes, when I’m flipping it will suddenly say there is an error, which I can only resolve by closing the book then reopening it. Small disruptions like this can make maintaining a seamless read & steady train of though more challenging. I hope future updates can address this. ### 2/5 — App Keeps shutting down *2022-09-17, version 2.8.3* When reading the app will shut down several times and say oh something went wrong and I have to reset the app! It very frustrating. In addition when I zoom in I cannot zoom out unless I close the app and reopen it. The sensitivity of the pages needs correcting, when trying to highlight I think I’m going to another page. or if I try to tap something and again thinks I’m going to another page, and will flip the page. Also there should be the ability for settings for color background for font size for continuous scrolling or if you want page training. The app needs more options to be fully functional and capable to read an online book. ### 2/5 — This application on Apple is garbage *2022-03-11, version 2.8.2* The app, while functioning, is good and relatively easy to use. But for some reason, in recent weeks, I am never able to log on to my account through the app. It prompts me with a message saying that safari cannot find the link to my google account. And when i go to manually enter my account information, i still can’t log on. Even after switching my default browser to chrome nothing changed. I have attempted many things from updating all other apps including this one, checking for system updates, going in to make sure the browser is still defaulted to chrome and nothing helps. I’m just going to use the web browser to read through Chegg. That is the only thing that seems to work ### 2/5 — “Something Went Wrong” After Update *2022-03-07, version 2.8.2* 2 stars due to intermittent functionality on both iPhone and iPad apps after the last update. The error “something went wrong, try again” happens too often and cannot be fixed unless you quit the app and relaunch. Tapping “Try Again” has not worked yet. I enjoyed the app before the last update, but now it’s incredibly frustrating because of the constant interruptions I experience while comprehending the ideas being presented in the textbooks. I’ll update the rating once the issue has been resolved. Chegg is great, but this app is broken in its current state. ### 1/5 — App crashes after opening textbook *2021-10-26, version 2.6.1* For several weeks now and after multiple app updates, the app immediately crashes upon opening the textbook I am paying to rent for class. I have tried signing in and out of my account, deleting and reinstalling the app, updating my iPadOS, and nothing helps. The app now crashes consistently, making it unusable for reading my textbook. The textbook works fine via computer browser, but I subscribed through Chegg to have a better user interface on iPad via the app, and Chegg has failed to live up to providing this feature it offers with the subscription. Won’t be subscribing with Chegg again. ### 1/5 — DON’T BUY YOUR TEXT BOOKS ON CHEGG *2021-10-08, version 2.6.0* This is hands down the worst app I’ve ever used to read any book. Please don't waste your money buying your text books on chegg. The only way you can access the book is from the chegg reader app which is slow and riddled with glitches. Its such a pain to use. It makes the laborious task of reading your textbooks 10x worse. This app is also completely incompatible will all Text to Speech functions, so if you have dyslexia, adhd, etc. and are looking to use text to speech You’re out of luck. Chegg also only lets you use 2 devices so if you use school computers for homework be aware that you probably won’t even be able to use chegg. ### 1/5 — Awful. This is the worst reader app in existence. *2021-10-01, version 2.6.0* My first time ordering from Chegg in my four years of university. Never again. This is the worst e-reader app ever. It is uncomfortable to use, pages are missing and do not load, and the page change animation is horrid. I have more criticisms but these are the most prominent. I expected more from Chegg. Not to mention the books are expensive and you can’t even read them. If there was any other option to buy the e-book I need for class I’d use that instead. Unfortunately, Chegg is the only service in which it is available. If you can, use Google Books or Kindle instead. Those are the best choices for your e-books. Edit: why are people rating their physical chegg orders on this app’s reviews? It’s skewing the rating big-time. ### 3/5 — Very annoying landscape format… *2021-09-24, version 2.6.0* Couple of features I’ve been absolutely disliking is that when the books are in landscape mode or split screen, they don’t format correctly, it zooms in and I can’t zoom it out even if I close the app and reopen it…it takes a few tries to format it into the correct position where I can actually read my pages. I also find that the page flips are really sensitive and can’t move across the page without flipping to next and there’s no settings to fix this. Another thing that was be cool is if there was a page search in the book itself where I can actually type in the page I want to go to instead of selecting the chapter>section from the left menu and flipping manually I usually write the page number in my notes for reference and I feel it’s a bit pointless not to have this feature in an ebook…otherwise it’s an OKAY app. Not the best eReader but it’ll do for now. ### 3/5 — decent enough but some accessibility issues *2021-09-11, version 2.6.0* i’m really enjoying the ease of use that this app gives me to read my text books for school on my phone. There are definitely some quirks to features like highlighting. It is hard to highlight large blocks of text to save a note for. It deselects the highlight if you choose too much text. But the most frustrating part is the text to speech function where it skips entire sections that I am listening to and starts with the figure or table that is further down the page. I don’t know if this is specific to this textbook or a common issue with the E-reader, but this is a huge accessibility issue where entire swaths of content are missed. ### 2/5 — So bummed that this eReader stinks *2021-09-04, version 2.6.0* I was so excited to use Chegg (well, moderately excited b/c let’s be real, I’m using it to read a textbook) but the format for the fe book STIIIIINKKKKS. Maybe it’s just this way with my particular textbook, but it’s impossible to read with my phone upright (vertical) - the text is so small. Then, when I try to turn it sideways, the reader gets stuck and won’t let me go down very far until I go to the next page and then go back. Plus, every time I go into a different window and try to go back, I have to start all over with resetting everything. So annoying. I think Chegg is awesome, but the mobile app really leaves something to be desired. It would also be nice (on both the eReader and the app) if you could look up definitions of words, but you can’t. ### 1/5 — Why *2021-07-05, version 2.5.4* This app is a nightmare for the following reasons: 1. If you want to highlight a word you often can’t highlight the last letter because the whole page gets dragged in somehow 2. If you try to zoom in or out your highlights no longer align with the text and any further attempts to highlight will cause the page to zoom in, out, or just highlight the whole page 3. If you accidentally zoom in or out you have to close the whole app and go back in to realign everything 4. Trying to highlight with an apple pencil or finger is next to impossible. It jumps all over the page, selects random texts, and the color box will disappear and reappear ### 2/5 — Glitchy *2021-06-16, version 2.5.3* The app is not all bad, I am able to access my textbooks either through my phone or pc. But it can be very glitchy, from turning a page or wanting to return to the main menu on mobile. One big problem is highlighting!! It only lets me highlight words from the top of the page because if I try to scroll down and highlight something it sends me to the top again without letting me finish. Ive had that problem with using my pc but I used my phone and have been able to highlight at the bottom. Using both platforms have the same problem let’s say I want to highlight a paragraph but it won’t let me highlight some of the words for some reason and even if i am able to highlight it ( before choosing a color) after I choose a color half the paragraph is missing after??!! This app definitely needs bug fixes it is just so frustrating to use. ### 2/5 — Pretty Difficult to Use *2021-04-03, version 2.5.1* This gets two stars because, yes, the book and all its content is in the app. However, you’ll never want to actually read it on the phone. Which is sad because I would love to read when I have 5 minutes. But, get ready to pinch to zoom in, then scroll left to right to left to right to read. Unlike the Kindle, which formats the text to a readable format on the screen, this misses the mark. If they could format the text to actually be readable without a lot of scrolling, etc, this could be a game changer for my studying on the fly. ### 2/5 — Not great *2021-02-26, version 2.4.1* This app is kind of awful. Trying to highlight anything can take a significant amount of time because it’s so buggy (it will highlight everything but the sentence you actually want) It’s very slow and you can’t download the book to read when you don’t have internet access (ie on a train commute to and from work). The books are cheaper but this app has given me a lot of headaches. I’d much prefer if I could link the book to my kindle app which I don’t have these issues with. ### 1/5 — They need to update the app *2021-02-25, version 2.4.1* This has some okay features but the whole app is so janky. You want to highlight something cool you have a 1 in 5 chance it will highlight what you selected. The app is full of stuff like this want to go to the next page well there’s at least three different ways to do that and when you are just trying go down on the page it randomly go to a different page because you accidentally didn’t scroll straight enough. Theres no animation on going to a different pages so if you accidentally went to a different page you don’t know what page you are then on. USE A DIFFERENT APP IF POSSIBLE NOT A WELL DONE READER YET. ## Most critical reviews (10 lowest-rated) ### 1/5 — App not longer has your ebooks *2023-02-12, version 2.8.3* This app and company is a JOKE! Money hungry and false advertisements. They literally tell you you can access your books on the eReader app but when logging in, the book I purchased is no where to be found. Spoke to customer service, and they told me the eReader app no longer allows customers to view their book on there… LOL WHAT?? That’s literally the whole POINT of the app. Now, whenever I’m in class I have to go out of my way to go on the internet, login EVERYTIME, just to access my book. If I would’ve known the app doesn’t support the ebook, I would just bought a hard copy. Freaking joke! ### 1/5 — Horrible app and even worse customer service *2023-01-06, version 2.8.3* I’ve always loved chegg when it comes to buying physical text books and thought that I would start using eBooks in grad school because I need them on the go with easy access whenever I have free time to read. I purchased my textbooks with my laptop and downloaded the eReader app on my iPad and can’t access them through there. I’ve reached out twice to customer service and they keep sending the same automated responses and ignore my actual questions. I throughly regret buying these books through chegg and will be using Cengage in the future. Absolutely DO NOT use chegg to purchase eBooks. ### 1/5 — CANNOT ACCESS MY RECENTLY PURCHASED EBOOKS ON THIS APP!!! *2022-12-11, version 2.8.3* What’s the point of making an app when I login using the same credentials I use online with a browser and the app doesn’t even register the ebooks I’ve purchased for viewing. I don’t always have my laptop on me to access the ebooks due to my schedule, accessing the ebooks thru my phone is the only way. You guys are all the same as with other companies who doesn’t invest their time in making a product that works for their customers. Should have went with a more reputable company who gives a care for their customers. ### 1/5 — Almost entirely useless. *2022-09-28, version 2.8.3* I was originally happy to find my books at the lowest price, but the hassle I have endured with this app makes me regret not forking over the extra money to get my books on a more reliable app. First off, whenever I try to read through one of my books, I can’t get through more than maybe 2 or 3 pages before I get the “It looks like you’re offline!” error message. I have tested my internet to make sure that it wasn’t that, I’ve used cellular data, and yet nothing seems to prevent this message from haunting me when I choose to study. To get the book to open again I have to exit out of the book and then re-open it, and if I was in the process of searching for something and/or attempting to go to the page I want through the search feature, I have to do it all over again! Yay! Second, logging into this app is an absolute nightmare because it doesn’t depend on anything in particular for it to log you in, it’s simply a matter of chance at this point. So now I am logged out and unable to log back in so that I can continue to study. Thanks Chegg, you guys are making my life as a college student annoyingly inconvenient! **Developer response:** Hi. We’re so sorry you’re running into technical issues. We fully understand your frustration and are here to help. Please visit chegg.com/contactus and click ‘Contact us’ on the bottom right to speak with a member of our team. Please let us know when the issue is resolved. ### 1/5 — constantly have to close and open the app *2022-07-31, version 2.8.3* I have to constantly close and open the app because, like others, I get a message that says something went wrong. This last time it happened was the the straw that broke the camel’s back and why I am writing this review. The app was not opened for more than 3 minutes, and I got the error message. I had not even read one page and the app crashed. I’m frustrated with having to waste my time closing and opening the app to read my textbook. It’s 2022. How Chegg can have an app simply to read books that is this horrible is mind boggling. ### 1/5 — Glitchy product *2022-07-20, version 2.8.3* It constantly logs you out and then removes your downloaded book. Every time you sign in you have to download the book again for the “best experience.” This is extremely annoying while traveling or away from Wi-Fi on my iPad. Many other apps can keep items downloaded when you are logged out, and they also don’t randomly log you out. If you exit the app then come back on and try to go to the next page it crashes. Luckily it does remember what page you were on but it’s still annoying and glitchy. Other apps that offer ebooks are much better, such as Bookshelf. eReader makes me dislike ebooks. ### 1/5 — This app is useless *2022-07-17, version 2.8.3* It’s PDF images of the book so you have to zoom in and out just right to read anything, and that’s if it doesn’t decide to erroneously advance you through five pages just for kicks. Don’t you dare try to read in landscape mode - you’ll be advanced to a random page, won’t be able to zoom in and out, then after about two seconds of trying to get back to the last page you were on (you think) you get an error message and have to go back to the main menu and start all over, left hoping the app has some semblance of where you left off. 10/10 awful app and do not recommend; I will not be renting anymore ebooks through Chegg because this app is useless. ### 1/5 — Be wary of the payment process and cancellation. *2022-06-10, version 2.8.3* I used Chegg when I was in college and trying to figure out how algebra works, so with that super good experience I decided to try their ebooks out since I only needed it for one class for one night. I got the book, and it was fine and I tried to cancel my subscription later that week (I thought I had) but nope I got a message about it later that month. I tried to see if I had access to it and I didn’t so I had thought the cancellation had finally gone through, but to no surprise the minute there was activity on the card I used, it charged me for a month where I had no access to it and canceled my subscription the day after it charged me. Pretty upsetting. I understand charging if I’ve missed a month but charging me for a month in which I had no access too and then giving me access for only a day after? I was better of just ordering a copy for myself. ### 1/5 — Constantly Crashes *2022-04-16, version 2.8.2* When I first got the app it worked pretty well. After the last two updates, it constantly crashes and won’t let me go two pages without saying “something went wrong”. It’s to the point where it is almost pointless to even try to tread my books for college because I have to constantly close and open the app in order to get it to work. Maybe one day they will fix this app, but until then, I will go back to Kindle Reader for my college courses because this app isn;t reliable enough to use. ### 1/5 — App hardly works, terrible customer service *2022-03-31, version 2.8.2* The app is always crashing. And their website is so difficult to navigate. My card had expired and I needed to reinstate my book subscription and accidentally resubscribed to Chegg study which I don’t want and don’t need… when I talked to customer service they refused to fix it for me… I wish I didn’t have to use this crappy company at all but they are the only place that has the text book I need for this current semester. I will never use again after this though… I saw lots of incorrect answers on the study app too when I used to subscribe which is why I don’t want it… ## Most praised reviews (10 highest-rated) ### 5/5 — LOVE CHEGG *2019-07-29, version 1.5.0* I love chegg!! For the same book that I can get at my book store I pay more than half the price to rent it. I ordered a book the first day of classes and was stressing not having one and they sent me an e-copy to use until my book got there, which was only two days later. Returning it is so so easy. Just keep the box and print out the label. I love how you can extend your rental as well. Or you can even buy it if you chose to. I love how they send goodies and gift card with their boxes. I also use chegg study and it has helped me tremendously. I cannot say enough good things about chegg. They are the best!! ### 5/5 — Love Chegg *2018-09-07, version 1.5.0* Omg so my book came early and the book looks in good condition even though it’s used. I love the fact that it came with a $30 gift card for a food place and a red bull for those late nights. Receiving this package made my day because I was just expecting my book that also came at a cheap price and it came with the book and little extra gifts. I would 100% recommend to my friends because what was so nice is that that they give you a digital copy of the book while your book is shipping over. And if your purchase is over 35 it’s free shipping. I am now going to be getting all college books off chegg ### 5/5 — Chegg is my best friend *2018-08-31, version 1.5.0* If you are new to college, do yourself a favor and do not bother getting textbooks anywhere else. Chegg is the way to go! So affordable, i absolutely love this website/app. They are extremely helpful, and it is obvious they care about you getting your books on time. I have never gotten “no results” for a book i needed. Chegg is always there to save the day! Also, they throw in little surprises in your package and it actually makes me look forward to getting my textbook. Thank you Chegg for making college an easier, more inexpensive experience for me. ### 5/5 — Wonderful company with great customer service. *2018-08-30, version 1.5.0* I love this service. Almost every book that I’ve gotten so far has been from here, and most of the ones I didn’t get from Chegg were wicked overpriced, and upon further research I later find that most of them could have been purchased through Chegg at a better rate. I just received my package and although I know that they always include a freebie, I didn’t expect them to send five. I couldn’t be more pleased with their service and will continue to use them all throughout my college life, I will also continue to recommend them to my classmates! 10/10 ### 5/5 — Update: it is working fine now! *2018-01-11, version 1.2.0* “I’ve been trying to order my books for past couple of days. For some reason the website isn’t working and the app isn’t working either! Annoyed, I’ll buy somewhere else.” Apparently they were having technical difficulties but they fixed everything and I will be able to get my books in time! ### 4/5 — Please add a zoom feature *2021-11-27, version 2.7.0* First off I enjoy the Chegg eReader app, but the only feature I wish it had is the ability to zoom out and in on the page. When I am use the app on my iPad in split view it is very difficult to read the page I am on, because it is zoomed in on half of the page and you can’t zoom out only in. If there was a zoom option I could adjust the page and effectively continue reading. A small fix like this can make all the difference in the experience of the app. ### 3/5 — It’s okay but needs improvement *2022-09-26, version 2.8.3* First time using chegg and it’s been about a month now. I am using an ebook and i like that the app has the option to book mark and highlight in a few colors. I also love that it is easy to navigate, the book has an option to search key words, page numbers etc. My biggest issue with this app is that you have the option to download the book so it’s available offline and I’ve “downloaded” the book 3x and it won’t work offline. The app constantly signs me out, the pages go blank, or gives me an error message stating that something went wrong. It’s not a huge deal but it’s definitely annoying to have to constantly close the app, sign back in, download the book, and then go back to the page where i was. ### 3/5 — Needs stability work *2022-09-21, version 2.8.3* It’s nice to have the option to access my rented materials on my phone but this app needs work. There were way too many times when searching a certain word or phrase made the whole app crash. There were also a lot of times when just flipping to different pages would cause a “something went wrong” error page to pop up and I’d usually have to just close out of the app to get the reading back to where it would work again. ### 3/5 — Okay, but buggy *2022-06-26, version 2.8.3* I'm taking online classes for my master's, and some books are way cheaper to rent through Chegg's eReader service than to get any other way. The bad thing is that the eReader app is super inconsistent and buggy. I find myself having to to do a hard-close of the app and restart it CONSTANTLY because pages will not load, even with a great WiFi connection. I love Chegg in general, and I like that I can rent the books for a couple of months (my course lengths are 8 weeks per term) at a better rate than I can rent or buy them elsewhere, but the app really is difficult to use because of the constant crashes. ### 3/5 — Annoyed *2022-03-31, version 2.8.2* What would make me happy Chegg… you money hungry thieves is to be able to highlight. While reading the e-textbook on my mac I’m trying to highlight text. I select the text I want with my mouse and upon un-clicking the whole page shifts down and un-selects my text. So now I have to reposition my page and the text still is not highlighted. Also, I ordered textbooks to be shipped so I got a free 7 day ebook. Well, my books haven’t arrived in the mail yet and I’m on day 8 so I still have no books. Also, if I desire to ask for help I must pay monthly for chegg plus? Get out of here. Didn't you guys tell on students for using your homework help answers because they were on student’s quizzes? Why would I pay to get tattled on? Students DONT put your school or courses on your account! Trouble will occur. The app is fine though, but how it’s run is not. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*