# Chemung Canal & Capital Mobile — user reviews > 55 indexed App Store user reviews of Chemung Canal & Capital Mobile by Chemung Canal Trust Company, rated 4.76/5 from 2,454 ratings. - Source: https://appshunter.io/ios/app/chemung-canal-and-capital-mobile/id594833968/reviews - App overview in markdown: https://appshunter.io/ios/app/chemung-canal-and-capital-mobile/id594833968.md - Rating breakdown: 5★ 2,048 · 4★ 200 · 3★ 57 · 2★ 20 · 1★ 50 ## What do users think of Chemung Canal & Capital Mobile? Overall sentiment: negative **Pros** - 👍 Convenient and efficient - 🚀 Very easy and fast to deposit checks - 🔒 Has Touch ID **Cons** - 🐛 Constant login issues and validation problems - 🐛 Unreliable app that frequently crashes or doesn't work - 🐛 Glitchy app with many bugs and issues - 🐛 Upside down check deposit issues - 🐛 Slow and laggy performance **Commonly reported bugs** - Login credentials not working, requiring frequent calls to the bank - App crashing or not loading past the splash screen after updates - Inability to deposit checks due to app issues - Connectivity problems and 'no internet' errors despite having a good connection **Most requested features** - Facial recognition login for iPhone users - Ability to do external transfers to other bank accounts - More detailed bill pay section like on the website - Dark mode option ## Newest reviews (16 of 55) ### 3/5 — Check camera *2026-08-25, version 25.2.100* Check camera is more finicky then the previous version ### 3/5 — Facetime *2024-10-10, version 24.1.71* Facetime keeps turning off on this app ### 3/5 — Very quirky but better than it once was *2024-05-17* App hates smaller checks. Always a hassle depositing those. Usually has to manually take pictures. Many times...say use a dark background. I use black. Nothing darker than black. Sometimes turns the checks upside down. ### 4/5 — Turns upside down *2024-01-12* If you are putting in many checks, after 2 or 3, the app goes upside down and you have to do everything upside down. ### 1/5 — Horrible *2022-07-05, version 21.3.40* This app never works has literally caused me to have my personal info stolen all the while unable to login to access any of my bank statements I have a brand new iPhone still operates like crap literally the only app that gives me issues. ### 2/5 — There is something wrong with this app *2022-04-27, version 21.3.40* I attempt to get sign-in, tells me my lgin id and password is incorrect and need to set, had not changed either, now i click on the app it opens and then closes, not sure if IOS updates affects it But it's very frustrating…. ### 1/5 — WTH *2022-01-27, version 21.2.70* What is wrong with your app today. Can’t get it to open with my password or fingerprint. I’ve already deleted it and reloaded it twice ### 1/5 — Mobile banking *2021-11-15, version 21.2.70* Cannot use anymore on my iPhone 6. No I don’t need a new phone I need a new bank ### 1/5 — New update *2021-07-10, version 21.1.30* It keeps shutting down on me and i have to sign in 4-5 times to get it to work, its awful!! Needs to be fixed right ### 1/5 — Great app when it works *2021-04-02, version 20.2.81* Today I went into the app and the startup screen flashed and then I got a white screen that flashed and the app looked like it closed. Please resolve this soon. Thank you. ### 4/5 — Review *2021-01-10, version 20.2.50* If this app wasn’t down all the time I’d give it a 5 ### 1/5 — Was outdated, then update broke it more *2020-10-11, version 20.1.200* *UPDATE* Just downloaded the newer update version 20.1.200 on my iPhone and now the app will not open past the splash screen. Please update the app so it can actually load on iPhone. I’m seriously considering switching my banking to another bank simply because this app is terrible. This app has never been great, but for the most part, it worked. The update with the weird new colors seemed to add things like fingerprint reading and added additional cars controls, but it’s much buggier, so the “updates” don’t really work. For example, I’ve never actually gotten the fingerprint login to work as it crashes every time I attempt to use it. Please release an update to fix these issues. ### 3/5 — Good app but annoying at times *2020-08-08, version 20.1.20* I use this app to check how much is in my account but like once every month it will tell me it needs to validate my information i enter it and then it says to call the bank because it’s wrong. Very very annoying when your trying to budget your account. overall gets the job done. ### 1/5 — Frustrating app and bank *2020-01-09, version 19.2.50* Was just asked to update my rating while using app. Wanted to say that some issues better but overall have log in and connectivity issues. App often down and confirmed by bank. When I complained about issues was told by bank rep that she had an iOS device and worked fine for her. Really??? Guess I’m just an idiot and should figure it out for myself. In the middle of updating rating through app IT LOGGED ME OUT AND CLOSED!!! You just made my point ### 1/5 — Works great when it does.. *2019-12-30, version 19.2.50* At least once a week it tells me I have invalid login credentials even though I’ll use Face ID most of the time and when that doesn’t work I type in the password.. the same password I have for everything. It works for a couple days then it asks me to call because my credentials don’t work. I can’t view anything in my account until I call and get a temporary password. I try to reset the password and use the temporary one that they give you in the internet but those ones don’t work. So I need to call all the time to have it unlocked for a two days, then another two. This needs a serious fix before I dumb all my money into my capital one account. I’ll gladly pay the 3 dollar fee to an atm rather then deal with this. Not to mention all atms you have half the time are frozen and processing a transaction... please wait. From three hours ago. When this isn’t an issue it’s always another thing, can’t connect due to network activity, I have a nighthawk in my house that can power the whole town I don’t think that’s the issue here.. and yes my app is up to date on an up to date iPhone ### 2/5 — Mobile deposit *2019-12-20, version 19.2.50* I can never get a check accepted by the app for mobile deposit. I have no issues with the same checks at Ally, my other bank. Maybe time to switch all my accounts to them unless improvements are made to this functionality. ## Most critical reviews (10 lowest-rated) ### 1/5 — Ridiculously glitchy *2026-06-04, version 25.2.100* This has to be the absolute worst and most unreliable banking app. When you’re actually able to get into the app it’s fine but it constantly freezes on the start up screen and you have to open and close it like 10 times. Then when it finally gets to the login screen and you go to login it freezes again and so you have to open and close it over and over again. I should not have to go through that much of a hassle to get into the damn app. Better hope you don’t have overdraft on either because if you need to add money to your account afterwards you won’t be able to get in! And you’ll end up with an nsf fee bc you spent an hour trying to get into the app until finally giving up and forgetting until the next day 😄 thankfully I got rid of that but now since I only keep so much in my checking at a time I usually need to add money before I buy something but oh wait that’s right I can’t get in 😔 but in the rate case I can get in and to the transfer screen guess what it freezes again! And the whole process restarts. This app seriously needs an update to fix the bugs. ### 1/5 — Horrible glitchy app *2025-04-11, version 24.2.60* I have to open close then re-open the app most of the time, and after a little while I have to re-enable Face ID login. ### 1/5 — Unreliable *2025-03-26, version 24.2.60* Unable to access at times. Unable to recognize my credentials and my credentials are in order. Poor staff/tech support and follow up. ### 1/5 — Log In Issues *2025-03-07, version 24.2.60* I use my face to get in and it still tells me my credentials are wrong. I’ve gone in to the bank and they tell me that it is the app. I delete the app and reinstall. No help. Still can’t sign in. I’m ready to switch over to a different bank. Too much time spent trying to get in to check balances etc. ### 1/5 — Would be nice if it worked *2024-10-11, version 24.1.71* This app works good…when it works. Constant issues with logging in and keep getting messages about not being able to validate my information when I literally just verified on the browser. Could you make this app work regularly so we can check our bank accounts? The bells and whistles do no good if your app doesn’t allow anyone to use it! Do better, this is not rocket science ### 1/5 — Transaction posted delays *2024-09-27, version 24.1.70* This app was great before they made it Go Banking. I use to be able to see my transactions instantly in my app whether I just got gas or groceries. Now, transactions don’t show in my app for days and my available balance is never correct. I feel like I have gone back to the 80s/90s waiting for a check to clear . For God sakes put it back the way it was . ### 1/5 — Horrible app *2024-06-11, version 23.2.30* I was loving this app up until the update a month or two ago and now can’t even sign in. It horrible trying to see the web browser on a phone. Fix the app please!!! ### 1/5 — Horrible app on Iphone *2024-02-12* It was flawless on Samsung. On Iphone, sometimes it goes upside down, can't read checks, have to take pictures manually many times. ### 1/5 — Transferring money *2023-10-26* App does not allow you to do an external transfer to another bank account. App is subpar compared to other banking apps I use. Always login issues. Cmon CC do better. ### 1/5 — Not working *2023-03-24, version 22.2.80* Hasn’t worked on my iPhone in weeks. ## Most praised reviews (10 highest-rated) ### 5/5 — This app is fire✨ *2026-05-14, version 25.2.100* Frrrrr ### 5/5 — My Review *2024-07-31, version 23.2.30* A trusted long-time financial institution with poor interest rates. ### 5/5 — Love the app *2024-02-19, version 23.2.30* I Love the app. I do have a question tho. Why can’t it be upgraded to facial recognition for us iPhone users. ### 5/5 — Depositing. Check *2020-12-13, version 20.2.50* Very easy and fast to deposit a check. I had to do this on a weekend! ### 5/5 — Deposit photos *2019-08-19, version 19.1.30* The program is very picky on the photos. If you do not get it exact it will not take the photo or make the deposit. Very frustrating. ### 5/5 — Very efficient *2019-06-25, version 18.4.50* Very convenient and efficient ### 5/5 — Mobile Banking *2019-03-07, version 18.3.70* We travel the United States via our RV. Currently we are on the California coast. I’m able to handle most of our banking remotely. The service is excellent! Thank You! ### 5/5 — Works great. *2018-06-25, version 17.4.82* Has never failed me. Has Touch ID ### 5/5 — Works great! *2015-04-18, version 4.7.153* Does everything I need it to do, and I'm so glad they added the check deposit feature. I'm very happy with this app. ### 5/5 — Great little app! *2013-06-15, version 2.5.22* Way to go CCTC! This is a user friendly app that gives you access to the information you want & need to know & allows you to make quick transfers easily! Great job! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*