# Chennai Metro Rail — user reviews > 62 indexed App Store user reviews of Chennai Metro Rail by Chennai Metro Rail Limited. - Source: https://appshunter.io/ios/app/chennai-metro-rail/id1204693283/reviews - App overview in markdown: https://appshunter.io/ios/app/chennai-metro-rail/id1204693283.md ## Newest reviews (15 of 62) ### 2/5 — App update bug *2026-07-24* After the update the app is performing worst.. not able to navigate for the train whether it is direct or need to change.. it simply shows interchage whatever travel planner we make.. definitely it has to be fixed or else it wont be good to use ### 2/5 — Unusable after the new update *2026-07-05* The app got updated automatically. Existing login credentials did not work at first. Payment for tickets succeed but it doesn’t give me the tickets. Same happens when I try to use its wallet feature. My money got debited but I don’t get my tickets. Both tickets and transaction history are empty. ### 1/5 — Terrible *2024-09-24* Terrible app. Crashes now and then. Very very poorly organised app. Looks like some poor apprentices from low ranking colleges have designed this app ### 1/5 — Bug *2024-07-09* Qr ticket not working when i try to use it app forcedly closed ### 2/5 — Qr ticket not working *2024-06-01* QR ticket not working when we click on that the app suddenly got closed ### 1/5 — QR TICKET NOT WORKING,iphone 15 pro *2024-05-29, version 2.6.3* From past 6months the issue was there there is no resolution yet,worst app ### 1/5 — QR ticket not working *2024-05-07* Whenever we click QR ticket booking, it simply crashes. This issue happened after the update and it still exists after many months. No fix done by the SW team ### 1/5 — Selecting time and dates *2024-05-03* Worst experience in selecting the date and time you make to hide and asking user to find it. Worst design. ### 2/5 — Qr tickets option is not working *2024-04-11* Qr tickets option is not working rest is fine. ### 1/5 — Qr ticket option crashes the app. Ios 17.4 iphone 13 *2024-03-12* Qr ticket option crashes the app. Ios 17.4 iphone 13 This is my third complaint. Also other people have reported. Kindly rectify asap. Its embarrassing to be at the station unable to operate the app ### 1/5 — App not functional *2024-03-09* Can’t book tickets. Can’t create an account, can’t login. If I could rate this app 0 I could. ### 1/5 — App is crashing *2024-03-04* After new update,Application is crashing when I tried to click QR option which is in Quicklink ### 1/5 — Literal garbage *2024-02-22, version 2.6.3* Trash ### 2/5 — More number of times QR Ticket option Not working *2024-02-22* Please properly check and update this app. More than bugs in this app last one one not working QR ticket option. ### 1/5 — Worst *2024-02-16* Worst app for iPhone and poor updates ## Most critical reviews (10 lowest-rated) ### 1/5 — Full bugs *2026-07-10* After the update, everything looks like a mess. I'm no longer able to find the correct stop. The route is confusing—for example, the green line is showing stops that belong to the blue line. The worstest ### 1/5 — Unable to Login / Signup – OTP Validation Issue *2026-06-17* Unable to reset/login with MPIN and password. We are getting an “Invalid OTP” error even after entering the correct OTP. Also, while trying to sign up, after entering all required details and clicking submit, there is no response. Kindly look into this issue and resolve it at the earliest. ### 1/5 — Ios mobile restart automatically *2026-06-16* There is an issue in the route metro map screen, When i tap the blue button, the application crashed and the mobile restarts automatically app gets heat as well. ### 1/5 — The interface after the update is poor *2026-06-15* The interface is so much poor now, the old one looks standard and looks kinda cool, but after the update it looks more poor and the UI experience is bad. Even Rapido has a better UI ### 1/5 — The new update breaks a lot functionality *2026-06-15* The old app while not visually great atleast had the functionality right and working. The new update does not even have the basic functionality working, had recharge my SVP, inspite of payment being successful the app does not reflect it. ### 1/5 — Very worst service *2025-12-11* I forgot my password on my cmrl app and when I tried to update it, it didn't change up its show enter invalid password😡 ### 1/5 — Forcing to update but stalling *2025-09-03, version 2.8.2* Forcing to update but stalling, unable to use ### 1/5 — Pathetic app *2025-05-06, version 2.7.1* Very poorly maintained app.. ### 1/5 — Worst *2025-01-01, version 2.7.0* Nothing is working ### 1/5 — Not optimised for iPhone *2024-11-01* Selecting date and time is a pain. Stations are not visible completely. Overall this app needs to be optimised for iPhone. ## Most praised reviews (10 highest-rated) ### 5/5 — easy to use *2023-04-09, version 2.5.1* qr ticket system works good, need to improve the UI of the app and provide more features and informations etc ### 4/5 — How can I see my balance ? *2018-11-25, version 2.0.1* How can I see my travel card balance?There is no option. ### 3/5 — Make easy booking *2025-10-08* Add the feature to save frequent destination at one click instead of selecting every time while booking ticket. Also check the options to use Apple Pay with QR booked. ### 3/5 — Group Ticket download issue *2024-09-08* After booking group ticket via QR ticket, when i click download tickets it will keep on downloading first ticket only. ### 3/5 — Application Bug *2024-04-23* When we tried to book via QR application crashed ### 3/5 — QR Ticket App crash - Alternative way *2024-03-28* To those who try QR ticket option from home page and having app crash issues in iphone - Select 3 lines on top left corner and choose QR Ticket option. Dont select from home page. Just found an alternative option and might be helpful for others.. you can also use whatsapp ticket option. It is same as QR ticket you can also pay using credit card. ### 3/5 — Very basic app *2024-02-19* This serves only the basic requirement. It does not indicate the current location of the train. No fun in using this , boring app. ### 3/5 — Unable to view the details in Dark mode *2021-03-02, version 2.3.4* In IPhone XSMax in dark mode not able to view the details in travel planner or while registering in the app. It the light mode we are able to view. ### 3/5 — Support dark mode *2021-02-21, version 2.3.4* Start giving support for dark mode or disable dark mode support which is an easy fix ### 3/5 — Bugs *2021-02-21, version 2.3.4* Unable to see the letter & number being typed... my device IOS.. plz check and fixed --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*