# Cherry - On Demand Nails — user reviews

> 53 indexed App Store user reviews of Cherry by Cherry App, Inc, rated 4.88/5 from 2,332 ratings.

- Source: https://appshunter.io/ios/app/cherry-on-demand-nails/id1306318761/reviews
- App overview in markdown: https://appshunter.io/ios/app/cherry-on-demand-nails/id1306318761.md
- Rating breakdown: 5★ 2,179 · 4★ 91 · 3★ 20 · 2★ 11 · 1★ 31

## What do users think of Cherry?

Overall sentiment: positive

**Pros**

- 🚀 Convenient in-home service
- 👍 Friendly and professional technicians
- 💅 High-quality nail work
- 🏠 Ability to get services at home

**Cons**

- 🐛 Chipped/poor quality nail work
- 🤔 Inconsistent service quality
- 💰 Unexpected charges/fees
- 📞 Poor communication/customer support

**Commonly reported bugs**

- Technicians arriving late or not showing up
- Incorrect charges or refunds not processed

**Most requested features**

- More color/polish options
- Ability to choose specific technician
- Direct communication with technician before appointment
- Transparent billing and tip options

## Newest reviews (11 of 53)

### 5/5 — Pauline was the best and on time!

*2021-09-19, version 3.05*

I loved my pedicure! From beginning to
End. Pauline got straight to
Work but, first asked me what I wanted. She helped adjust what I asked for on the APP which saved me a lot of money but, I did not mind giving her a nice tip when we were done either. Pauline is easy to speak with and she has a great sense of humor! I hope she doesn’t mind traveling from Keller to
Come see me again! Because, I will definitely request Pauline if possible!☺️🙋🏽‍♀️💗💅🏽

### 5/5 — The Cherry best!

*2021-07-15, version 2.90*

I love this app and the service was wonderful!
Jenny N arrived on time, had all the supplies, wore a mask and sanitized her hands before starting. I had dip removal and the dip powder manicure. My nails look better than when I have them done at my regular salon. She was in and out in 1 hour and 10 minutes and cleaned everything up.
I have already booked with Jenny N for the same manicure and added a pedicure 2 weeks from now.

### 5/5 — Awesome

*2021-06-28, version 2.85*

I got a mani and a pedicure scheduled last minute. They got a technitian same day and within the hour I received the confirmation for the service. Pauline was excelent, very professional, fully equipped and punctual. Highly recommended!

### 5/5 — 5-Star Cherry Nails

*2021-04-17, version 2.48*

I love the convience of this service.  My nail technician is always professional and does an excellent job with my mani/pedi!  I don’t think I’ll ever go back to a traditional nail shop again 😊

### 5/5 — Wonderful Experience

*2021-04-04, version 2.48*

Ms. Janet was extremely professional and we loved our services.  Will definitely book with Cherry again.

### 5/5 — Excellent service

*2021-02-05, version 2.20*

I recently had surgery and could not leave the house, but I was way overdue for a pedicure! I researched online and found Cherry. Pauline was very professional and friendly. She gave me a wonderful waterless pedicure. I look forward to my next pedicure with her!

### 5/5 — Outstanding service

*2021-01-22, version 2.17*

Loved the whole experience. The technician arrived on time (even some minutes before), and the equipment and tools were extremely clean, and of high quality. My nails look great also.

### 5/5 — 1st Time User

*2020-11-10, version 1.77*

Wonderful experience! Janet arrived exactly on time, was knowledgeable and experienced regarding mani/pedis and was very conscientious regarding COVID.  She made sure I was comfortable (she has a pillow for your feet!) and was very friendly.  I will definitely use them again!

### 5/5 — Great In Home Pedicure

*2020-07-30, version 1.49*

Cherry’s in home service is a great alternative to going into a nail spa for this senior during this covid-19 crisis. I had a good experience with Pauline and recommend Cherry. I was able to schedule an appointment for the next day for what I thought was a reasonable cost.

### 5/5 — Great service

*2020-07-09, version 1.49*

This is the second time we have used Cherry and we absolutely love the services. Quality work, friendly technicians, clean, wearing masks, etc.

### 5/5 — Highly Recommended

*2020-06-20, version 1.49*

Miss Angela was wonderful! Cherry provides the safest manicure in town right in your own home.  I cannot recommend highly enough!

## Most critical reviews (10 lowest-rated)

### 1/5 — Nails chipped off the same day, very disappointed

*2023-04-23*

It was my first time using the app. With high expectation considering all the good review I’ve seen. However, it’s a total disappointment.

My appointment was at 5:30pm. My nails chipped off the same night. It was a small part, so I didn’t think about it too much; the next day, two other nails have more peeled off or missing a piece… I’m on day 4 now, total 8 nails have small cracked or chipped. I decided to just ripped the nail polish off. I’m not sure how they manage their team and products/quality, but this is a next level. I have done many manicure in salon, never have I seen color chipped off the day of not even mention within two three weeks. 

The lady who came was nice and friendly, however, the quality is definitely an issue, and totally cannot compare with the salon.

**Developer response:** Oops, looks like we chipped up this time! We're sorry to hear about your experience and offered to repair the nails, but we totally understand if you wanted to take matters into your own hands. While we're disappointed we didn't get the chance to address the issue, our thousands of five-star reviews speak to the quality of our work. We may not be perfect, but we're a team of passionate nail artists who love what we do and aim to make the world a little more beautiful, one nail at a time. We hope you'll give us another chance to show you what we're made of - and if any chips happen along the way, we're here to help fix 'em up!   -Team Cherry

### 1/5 — Just No

*2022-06-24, version 3.05*

I scheduled some services through the app, then had to cancel (well in advance). I didn’t receive a refund to my credit card; Cherry automatically refunded as credit for other Cherry services WITHOUT informing me this is what they were doing. I only found this out by contacting customer support, which was absolutely clueless. They took 30 minutes to answer a question that any other company could have answered in 5 minutes or less. Overall a very unprofessional and unpleasant experience

Update: thanks for the rude response, Cherry. It’s just what I expected from you.

**Developer response:** Thank you for the feedback.  

Cherry's FAQs outline the expected customer support response time (within 48 hours / Mon - Sat.) and our cancellation policy; which states that funds are automatically added back as credit, and refunds can be requested.  For more information on Cherry's policies visit: downloadcherry.com/FAQ

### 1/5 — Rip off

*2021-11-14, version 3.05*

I have had to reschedule my appointment twice. Once (more than a week in advance) because I realized I scheduled the wrong week for an event prep. And the second because my household had an illness going around. Both times I utilized the reschedule option. The first time it kept the charge on my card and I didn’t realize. When I rescheduled it charged my card again. The second reschedule applied both the original appointment and the rescheduled new date, causing me to need to cancel the original. And I need to go see if a third $120+ charge has hit my card. I’m really not impressed and I haven’t even seen a tech yet.

### 1/5 — Terrible service don’t waste your time

*2021-02-02, version 2.20*

My nails chipped after the first day. The technician was rude and the situation was uncomfortable. Her mask wasn’t even covering her nose and I have a baby who’s health was put at risk. When I contacted support to ask for reimbursement they stated that the technician said I “moved my hands” so I can’t get a refund. What a joke. This service is a rip off. I’m going to tell all my friends never to use it. And the technician spent the entire time talking about how poorly they treat their staff. Well they treat their customers the same way. It took her over an hour to do a manicure that came off completely in less than 12 hours so I told her not to bother with the pedi but still got charged $100. What a joke!!!

### 2/5 — Cherry stands behind poor service

*2022-08-06, version 3.05*

I recently received a mani/pedi, one of many I’ve had through the service, and my technician did a very poor job painting my toenails, failing to provide an even coat on each layer resulting an a very bad chipped look to the nails. When I contacted Cherry with a pic an hour after the service when I noticed, they admitted it looked like the polish appears as if someone tried to remove polish but stated they would not provide a makeup tech nor a refund, implying that I was responsible for the poor paint job’s look.

Very poor taste to basically call the customer a liar!

**Developer response:** Fortunately, Cherry professionals take photos after every service in order to 1) confirm the appointment was completed, 2) verify which service was delivered, 3) document the service quality and 4) capture a proof of product prior to the professional departing.  

In this instance, the photo taken at the completion of the appointment by the professional displayed no issues (smudges, chips) etc. differing from the client's claim.  Cherry provided these photos to the client and did not offer to refund the services based on the documented evidence, which was provided to the client.

### 2/5 — Not reliable

*2022-06-15, version 3.05*

Cherry is great… when the appointment actually happens. 

Unfortunately it’s frequent last minute cancellations, little notice, and little communication. I really wish communication was better in these situations so other plans could be made. I’ve used cherry off and on since 2018 and unfortunately have come to find cancellations or changes as common as when the appointments actually happen. 

The solution is always a $10 credit, unfortunately that just isn’t always a solution.

### 2/5 — High hopes dashed

*2019-03-28, version 1.36*

I waited 2 years to get service due to chemotherapy & use of acrylic nails. Now that I’m using gels I made an appt.

The tech arrived without acetone & I fetched my own. At time of making appt I did not see to add a service on my app for gel removal. This was added to my bill even though tech said they would not charge me. How does a manicurist not have acetone?!  The gel used turned out lumpy & has specs of sand or something. 

The cherry team will only communicate email & will only reference their policies. Will not address the human error or side of this. Very disappointing for my 1st impression of this company. 

However, overall the tech was very nice & manicure/pedicure very soothing & relaxing 

Not sure I will order another one at this point.

### 3/5 — Cherry App Review

*2021-09-16, version 3.05*

Absolutely love the concept. There’s little things that need to be added or edited to be more user friendly for example: can I choose a technician,?not all services where available in the app and I couldn’t communicate directly w the technician before the appointment

### 3/5 — Beware, they send multiple technicians if you add another person to the appt

*2021-07-30, version 2.97*

I booked an appointment for me and my husband, nobody warned me two people will show up to get the job done, long story short we had to re-book my husband’s service because of this misunderstanding. Cherry is a great option but please include this piece of information in your communications

### 3/5 — Convenient but not the best work

*2020-12-23, version 1.80*

Super convenient and easy to schedule but not the greatest work. Nails chipped in less than a week and they charge addition $20 just for tips. 

If I am in a pinch and can’t go to the salon I would book again but it wouldn’t be my first option

## Most praised reviews (10 highest-rated)

### 5/5 — A dream!

*2023-05-05*

Where has this company been all my life?! - I visited a friend in Dallas who raved about this company. We booked a service for the next day. It was so convenient, the tech was super sweet, and our nails were flawless! - Cherry isn’t in my area yet so I bought Cherry’s polish set and have done home mani’s since - love it! Lasts 2 weeks for me (normal is 3 days at best). Cherry’s polish is thick, smooth and finishes like glass. - I never make time to book salon appointments/drive to salon etc. So really hope this company blows up! Need this in the Pacific NW! - Until then, at least I have Cherry’s polish set ;)

### 5/5 — So helpful and great quality

*2023-03-26*

I broke my leg, which has been a giant pain. Being able to have cherry technicians come to my house has been a blessing, and I also am incredibly picky when it comes to manicures and I was very happy with how it turned out!  I’ll definitely continue using cherry long after my leg has healed.

### 5/5 — Amazing Service!!

*2022-08-31, version 3.16*

This was our first cherry experience. Pauline was excellent! She was friendly and we loved our dip manicure and pedicures. Will definitely use again! Thanks for a great experience💖

### 5/5 — Great - amazing - must use 🍒

*2022-08-17, version 3.16*

I have used Cherry a few times and I am hooked! Pauline is the one to book with and expect a relaxing, convenient and great experience. 
Powder nails and pedicure in my living room, and did I mention they look great ❤️
I highly recommend ⭐️⭐️⭐️⭐️⭐️

### 5/5 — Very good job

*2022-04-27, version 3.05*

Andrea was very sweet to my sister, Wilma Spellmeyer. We will have her again next month I hope. Thanks what a great service for ladies in Nursing Home

### 5/5 — First at home manicure

*2022-03-12, version 3.05*

Working with a stroke patient, the technician was well prepared and outstanding in giving her a manicure. I will have her return on a regular basis. Thanks so much for her care.

### 5/5 — Pauline

*2022-02-21, version 3.05*

Pauline gave me a manicure and pedicure today. I had not had either for awhile and she did a great job. She’s also very friendly and patient. I will reschedule her again.

### 5/5 — So convenient

*2022-01-30, version 3.05*

It’s so nice to be able to book my appointment with my favorite nail tech! She comes to my home where we sit can sit in comfort, listen to music, and my nails are beautiful. 

I started Cherry services after knee surgery made it impossible to drive. I didn’t want to be relying on friends to take me to services, and paying for a friend to have hers done in order for her to go and take me would get expensive quickly, and booking for 2 is difficult to schedule. 

So appreciate the convenience and my nail tech is lovely. Highly recommend.

### 5/5 — Great service

*2022-01-08, version 3.05*

I didn’t think I would like cherry because they canceled on me 3Xs but once I finally got them out to us, they did an amazing job.

### 5/5 — Laura was a great tech!

*2021-09-25, version 3.05*

My mom and I used cherry for the first time today and Laura was our tech. She did such a great job, had a great selection of colors, a comfortable set up, and was easy to talk to! We had the best time!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*