# Chessie FCU Mobile Banking — user reviews > 21 indexed App Store user reviews of Chessie FCU Mobile Banking by Chessie Federal Credit Union, rated 4.65/5 from 803 ratings. - Source: https://appshunter.io/ios/app/chessie-fcu-mobile-banking/id622682810/reviews - App overview in markdown: https://appshunter.io/ios/app/chessie-fcu-mobile-banking/id622682810.md - Rating breakdown: 5★ 664 · 4★ 67 · 3★ 30 · 2★ 10 · 1★ 31 ## What do users think of Chessie FCU Mobile Banking? Overall sentiment: negative **Pros** - 📱 Convenient mobile check deposits - 👍 User-friendly interface for basic transactions - 💳 Easy balance checking and payments - 🤝 Helpful and pleasant phone support staff **Cons** - 🐛 Frequent login failures and authentication errors - ⚠️ App and online service constantly down or unavailable - 🔐 False security alerts (rooted/jailbroken device errors) - 💰 Excessive and opportunistic fee charges - 😤 Poor customer service responsiveness - ⏱️ Pending transaction processing delays and errors - 🔄 Frequent unexpected logouts - ❌ Limited functionality compared to competitors **Commonly reported bugs** - Login errors and account lockouts occurring multiple times per week - False rooted/jailbroken device detection on legitimate devices - Identity verification questions don't match user records - Constant 'error occurred during login' messages - App frequently logs users out unexpectedly - Online banking service down for extended periods - Pending transactions processing before scheduled dates - Invalid user errors preventing account access **Most requested features** - Mobile deposit capability - Card freeze feature - Home page displaying benefits and rates - Improved app stability and reliability - Better online banking uptime ## Newest reviews (4 of 21) ### 1/5 — Terrible app needs help *2018-05-22* I have never been able to use this app when it is important. Every time I try to log in it locks me out. ### 1/5 — Better than nothing? *2018-03-28* If you like a buggy and hard to use app this is it. It is better than nothing, but not by much. Oh and don’t expect too much support from customer service. Long waits on hold and then a quick transfer to someone else’s voice mail. ### 1/5 — Constant errors *2017-05-07* App has consistent error messages and doesn't allow me to login in. This happens multiple times a week. ### 1/5 — Don't Bother *2015-09-13* Just like their archaic and useless website, this app doesn't work. I can't get past the identity-verification questions as they are asking questions that are not the ones I have on file. I continue to hope that one day, CFCU will hire someone who knows how to turn on a computer and move into 1997... one day... ## Most critical reviews (10 lowest-rated) ### 1/5 — Continues to be the worst bank app in the U.S. *2024-08-26* This app matches the employees level of competency anymore. Zero. ### 1/5 — There is a bug in this new update *2023-08-24* Upon launch it pops an error screen saying my device is rooted or jailbroken, and it definitely is not. It was purchased direct from Apple. Help? ### 1/5 — Embarrassing *2023-05-13* $435 million in assets but can’t run a successful app. I think it’s about time to switch to a proper bank… ### 1/5 — Shady Banking *2022-07-15* Watch out , this bank takes every opportunity to charge fees . I do not recommend. The app is OK nothing special. Gary ### 1/5 — Constantly unavailable *2022-03-04* The online banking seems to be down more than it’s up. Pending transactions are another horror story. I look at the account seeing that I have something pending for 3 days only to be taken out before the actual date it’s supposed to come out. Ive had better experiences with my Chime account and have had it with this bank. ### 1/5 — Garbage *2021-03-26* Complete trash. This app belongs on my curb on Monday and Thursday nights ### 1/5 — Needs fixed *2021-03-11* App constantly logs me out and says “an error occurred during you log in try again later”. Seriously needs fixed or I will have to change banks. ### 1/5 — ANNOYING *2020-09-30* I seriously hate this app and hate this bank I’m seriously going to switch do not recommend either. Never says that online banking is down so I end up getting locked out of my account and having to call these jerks. I love when they want to fix this already crap app when I need to check my account on pay day. SERIOUSLY. Just don’t get it. Useless. Trash. ### 1/5 — Outdated *2020-02-07* All you can do on the app is show your balances. Needed updates- mobile deposit, card freeze features ### 1/5 — Terrible *2018-11-01* This app is absolutely horrible, it’s unreliable and fails every single day, we have had to change our password multiple times in one day just to access the account, it also will say invalid user and the app will be down for hours. It’s terrible to have to rely on this type of app service from my credit union. ## Most praised reviews (7 highest-rated) ### 5/5 — Convenient! *2023-06-06* I recently moved to Florida, and with mobile banking I can deposit checks into my account to cover my car payment. I do not have to bother with having to make transfers. ### 5/5 — Love this app! *2021-03-09* I love this app, so convenient! Makes things like checking my balance or making payments so easy. ### 4/5 — Home page *2024-08-26* Unable is find the Home Page that lists what benefits are offered - car loan and mortgage rates, etc. Sometimes it can be an inconvenience when you need on-line access. Staff is very helpful and pleasant during phone interactions. CFCU otherwise offers great service. ### 3/5 — Constantly down. *2022-03-07* The app itself has gotten better the past two years. Almost on par with other, larger banking institutions apps. However, the online service as a whole is constantly down. Always telling you to try and log in later or can’t recognize your information or validate it. No use having something you cannot use regularly. Shame. ### 3/5 — I can’t log in half the time *2021-09-01* It doesn’t let me login half the time and I have my id and password correct ### 3/5 — Needs mobile deposits *2018-07-07* Needs mobile deposits ### 2/5 — App rarely works *2021-12-13* Does not let me into my bank account when I actually need to get in. Would NOT recommend. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*