# Chester Zoo — user reviews > 45 indexed App Store user reviews of Chester Zoo by Chester Zoo, rated 4.30/5 from 6 ratings. - Source: https://appshunter.io/ios/app/chester-zoo/id1570419379/reviews - App overview in markdown: https://appshunter.io/ios/app/chester-zoo/id1570419379.md - Rating breakdown: 5★ 5 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 1 ## Newest reviews (18 of 45) ### 4/5 — February half term *2026-02-17* Took our grandson who is 2. We are also member- every time we go we seem to find somewhere different that we haven’t been before and we are in our second year of membership. Went at half term, but usually go when kids are at school - it was busy but we didn’t follow the crowds and had a great time because the tree top adventure was open and our grandson had the best time on there ! Apparently it isn’t open out of school holidays or midweek but really wishing it was !! ### 4/5 — Good app *2025-07-14* Overall, the app is very good. However, it looks really out of place on my Lock Screen because it doesn’t have a dark mode variation for the app icon. Could there be a dark mode app icon in a future update perhaps? ### 5/5 — It was amazing *2024-08-05* I went yesterday every one of the staff was kind and spoke to everyone I loved it to have been here more than 10 times and yesterday was the best definitely recommend ### 4/5 — Zoo and outpost *2024-08-02, version 1.3.11* Straws were not big enough for the bubbles, One of our drinks did not have bubbles which was disappointing. Staff on the food halls were quite rude but the zoo itself was lovely. ### 5/5 — The best zoo *2024-07-09, version 1.3.11* I have been to zoos all over the world and this matches any of them New York Berlin etc none as good as Chester ### 5/5 — Beautiful animals and lovely family friendly day *2024-07-06* I really enjoyed my recent visit such a wide range of animals, reasonable prices and plenty to do with photos, boat trip and the VR. ### 5/5 — Must have for the zoo *2024-05-07, version 1.3.11* Chester Zoo is huge, to see everything absolutely use this app! ### 5/5 — Best zoo ever. *2024-03-09, version 1.3.11* It was beautiful ### 5/5 — Fabulous day out! *2024-02-20* We had an amazing day! We managed to almost see everything we had hoped to. But we will revisit very soon to see some new exhibits that are due to be completed soon. ### 5/5 — Chester zoo *2023-10-29, version 1.3.10* Great place to go it massive ### 4/5 — Great guide *2023-06-07* The app was so helpful and the almost perfect companion for getting around the zoo. It would be great if you could set up a “sat nav” style pathway, for instance if I’m at the main entrance and want to see the lions I could just click the lions and the route appears. ### 4/5 — Editing my review *2023-04-17, version 1.3.8* So my phone downloaded an old version of this app which didn’t work- after re-downloading it works great ### 5/5 — An accurate tour guide *2023-03-19* This app was a life saver today, we saved down our top 5 animals to see at the zoo the day day before and then we just selected it on the map while at the zoo and followed the directions. So accurate!! Plus all the days talk times were there so you can plan where you want to be and how quickest to get there. ### 4/5 — Gorilla Trek *2023-02-17, version 1.3.7* I would love if there was a checklist so you could tick off the animals you have seen. ### 5/5 — a very pleasant surprise! *2023-02-13, version 1.3.7* was not expecting the app to be so well made and intuitive for such a niche purpose, but it was! live updating and self-correcting directions to all the exhibits and the option to filter by closest to you were two of my favourite features! loved it, made my trip to much easier and more fulfilling ### 5/5 — Amazing *2022-10-20* I would definitely recommend going to Chester zoo and getting this app . I found out that you can get directions for each animal which is very very useful. I really love this app . Thank you so much Chester Zoo!!! 😆😁😆 ### 3/5 — Maps good…could be better *2022-10-02* Map could do with having the feature to be able to tick animals off as others have said. Did feel at times I was walking around in circles using the navigation feature ### 4/5 — Chester Zoo *2022-07-31, version 1.3.2* Amazing and the hornbill was the most amazing animal for me.The noises it made were quite magical but my sisters was the spider monkey😁 ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t allow navigation *2025-08-24, version 1.5.4* I have been using this app for over a year now and can confidently say that it’s the most useless mobile app. ### 1/5 — Bad… *2021-08-24, version 1.1* Instructions unclear, Fell into the elephant enclosure , Will not he coming again. ### 1/5 — Difficult to read *2021-08-16, version 1.1* Difficult to navigate down to the animal attractions being unclear & directions unavailable. Needs some serious development to replace physical maps ### 1/5 — Poor *2021-08-12, version 1.1* This is not an improvement! The previous map had all the animals in picture form which made navigation and planning really easy. I’m sorry but this is a disaster. I’ve deleted it as it’s of no use. ### 1/5 — Don’t waste your money. *2021-08-04* Visited today and none of the animals were out. The app is inaccurate and took us in circles until we actually found an exit, extremely crowded and massively long lines on every food place. Most of the food is icecream anyway. £70 to get in and there is nothing to see. Some staff were rude and just walked away when asked a question. Don’t waste your money or time on Chester Zoo. ### 2/5 — Terrible *2022-09-06, version 1.3.2* Whoever wrote the 5 star review clearly had a different app to me. The map had no animals marked the times were wrong and as for navigation round the park nope! Buy a map is my advice. ### 2/5 — Good idea but *2021-10-27, version 1.2* Signal was bad at the park and I couldn’t really make out the map, it’s a bit basic and wouldn’t always update to my location ### 2/5 — Agree with others *2021-08-31* I agree mostly with what others have said about the map. Not very useful, nor easy to use. I too resorted to using the static maps on site. The map also stayed in one position rather than navigating in the direction I wanted to travel to follow a route. Became too confusing and totally abandoned the app. ### 2/5 — Mark *2021-08-11, version 1.1* The Zoo is fantastic - the app not so! Kept telling me that I wasn’t at Chester Zoo, so functions like directions to certain animals was not available the majority of the time. When I whinged out loud, two people passing said: ‘Oh you must be trying to use the app!’ Doesn’t look like I was alone!!! ### 2/5 — Zoo trip *2021-08-05* Map on the app didn’t have any points of interest on. When we put into the map we wanted to see specific animals it showed us the route but didn’t have any of the areas pictured so we didn’t know which direction we were meant to be travelling across the park. We found it easier to use the large maps around the zoo as we were able to see which areas we needed to pass to find specific animals. ## Most praised reviews (10 highest-rated) ### 5/5 — Great place *2026-06-06, version 1.5.9* It’s always good to visit the zoo. There’s always something for everyone there. ### 5/5 — AMAZING *2026-04-07, version 1.5.8* Made my day! ### 5/5 — Very helpful *2026-03-29, version 1.5.8* When it was raining saved me from pulling out the paper map and showed me to places with shelter ### 5/5 — Fantastic conservation zoo *2026-03-29* What an amazing zoo this is - every single enclosure is well planned out giving space and diversity to the animals / reptiles within . I couldn’t be happier to see lions back at Chester zoo as we missed them so much on our visits . Fab Easter egg trail aswell . ### 5/5 — The secret life of the zoo *2025-08-16* The staff were excellent - so pleasant and informative. Myself and two grandsons really enjoyed every moment of our zoo experience. Love Chester Zoo wish it wasn’t so big! - we think we saw everything but the snow leopards. Look forward to our next trip ### 5/5 — Chester zoo *2025-04-25, version 1.5.2* Very good app easy to use and the park was outstanding best park I’ve ever been to. 10\10 ### 5/5 — Chester zoo is the best! *2025-02-20* Always a great day out! Lovely and clean and the half term poo at the zoo museum and activities went down well with the kids! Lots of fun and interesting at the same time. We are members and we love Chester zoo always something new to see or do each time we come. Can’t wait to visit the new Heart of Africa area once it’s open at Easter! ### 5/5 — App good but search poor *2025-02-18* The app itself is excellent especially the interactive map and directions. The only failing is the search facility. This seems to be a direct string search and is not flexible to accepts reference words. Eg you need to use correct name to find the reptile house rather than just use a keyword like “reptile “. Needs to employ a more flexible search engine. Other than that, brilliant ### 5/5 — Really useful app! *2025-02-18, version 1.4.1* Helped us find our way around the park easily! And you can see certain places e.g. restaurants, outdoor animals and indoor animals! ### 5/5 — Mr & Mrs *2024-10-31* As a birthday treat we booked the predator tour with guides Sarah and John, which was absolutely superb! We had the park to ourselves and the predators were on top form. The zoo is extremely impressive and the staff on the tour and those we encountered in the zoo were friendly, enthusiastic and great with our kids, well done to you all! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*