# Chevron FCU Mobile Banking — user reviews > 63 indexed App Store user reviews of Chevron FCU Mobile Banking by Chevron Federal Credit Union, rated 4.80/5 from 3,261 ratings. - Source: https://appshunter.io/ios/app/chevron-fcu-mobile-banking/id1436636298/reviews - App overview in markdown: https://appshunter.io/ios/app/chevron-fcu-mobile-banking/id1436636298.md - Rating breakdown: 5★ 2,912 · 4★ 218 · 3★ 50 · 2★ 28 · 1★ 53 ## What do users think of Chevron FCU Mobile Banking? Overall sentiment: neutral **Pros** - 💻 Convenient and easy to use - 🤝 Great customer service - 🏦 Excellent banking experience - 🧭 Helpful for managing accounts remotely **Cons** - 🎨 Accessibility issues with color scheme - 📱 Cluttered and unintuitive user interface - 🔁 Inconsistent login and verification process - 🔍 Poor search and navigation functionality - 🗳️ Frustrating bill pay and transaction history **Commonly reported bugs** - Mobile deposit not working - App crashes and freezes frequently - Blank screens and login failures - Accounts not displaying correctly **Most requested features** - Add option to customize account view and order - Improve mobile check deposit process - Implement push notifications for important updates - Provide better communication and message center ## Newest reviews (15 of 63) ### 4/5 — Balance in light green? *2024-01-28, version 10.00.74* Balances when you first get into the app are shown in light green which is very difficult to see for color blind as well as older users. ### 3/5 — Notifications & overwhelming UI *2023-05-18, version 10.00.65* The notifications are bothersome - I shouldn’t get a notification for a transfer I did online myself between accounts. Then to clear it out, that “Mark as read” screen needs work. It’s a multi-step process and frustrating, especially when it’s for a transfer I did in the same app moments prior. The Home Screen is just not well organized or laid out. Although there’s a lot you can do in the app and I appreciate a one-stop-shop for all of mine and my children’s accounts, it’s clunky, cluttered, and not very intuitive. Definitely needs streamlining and tweaking. ### 2/5 — Poor User Interface *2023-04-07, version 10.00.64* I find this app difficult to use. Maybe look at what US bank or capital one banks mobile apps as they are much easier to use. This one needs some love ASAP. ### 4/5 — App is ok *2022-12-29, version 202210.00.61* I’m just doing this because I was tired of getting constant pop ups while trying to pay bills. ### 4/5 — Good app - but Mobile deposit is too fussy *2022-11-02, version 202210.00.49* A human teller would not complain so much if presented a check made out to "Steve Doe" when the account holder is named "Steven Doe." It often takes several tries to get deposits in. Other than that, pretty nice, with lots of improvement over time. ### 3/5 — Mediocre banking app *2022-06-15, version 202210.00.34* The version of the app launched this year gets the job done but is cumbersome to use. It seems usability was low on the list of requirements. ### 2/5 — Terrible update! *2022-03-30, version 202210.00.26* I used to love the CFCU app but the new update is horrible. The layout / format is not user friendly and the bill pay took 10 steps backwards. Please go back to the old format. Read the reviews - no on likes this new format ### 2/5 — Not user-friendly enough *2022-03-30, version 202210.00.26* For users who have multiple accounts or handle multiple accounts. I just wish there was an option like before where you could just switch user or click on which account you would like to log-in to. Everytime I check a different account the whole process of receiving a verification code is a pain. It only allows you to use one account to remember a device/app. That is my only complain with this app although it has improved a lot it could be better. ### 2/5 — Forced landscape orientation *2022-03-25, version 202210.00.26* Annoyed by the forced landscape orientation on iPad. Let the user choose how they want to hold their device. ### 2/5 — Worst update ever. *2022-03-11, version 202210.00.25* I’ve used this app for years! It was always intuitive and super easy to do whatever I needed. Last update? I couldn’t figure out to pay a bill. I still can’t figure out how to change our contact email or phone number. (Don’t say call or stop in—no office close and I hate using the phone. That’s why I use the app. ). Why change something that worked so well for so long? ### 2/5 — Mobile Deposit *2022-03-03, version 202210.0.24* Since the update/new app my mobile deposit does not work. This is a main feature that I use weekly and I’ve tried reinstalling and I can’t get it to work. Very frustrating. ### 2/5 — Terrible Update *2022-02-26, version 202210.0.24* This new app is terrible. My husband and I both have separate accounts with this credit union and I have to go back and forth between the accounts. This app makes it impossible. I get locked out every time and have to reset passwords. Then that says locked. They need to get this figured out. ### 4/5 — Almost perfect *2022-01-24, version 202210.0.20* I use this app for all my CFCU banking needs. I retired and moved out of the area where I could easily get to a branch. Using this app is as if I am right inside a branch! My one complaint (and because it’s frustrating, I docked the app one star), I’d I keep getting notifications that I have messages, yet (unless I’m overlooking something) there is no menu item to see messages. While looking through the app for other info I will sometimes stumble across messages, but I don’t have a clue how I got there. Can we simply get a menu item called “View Messages”? For banking, it is great. For communication? Not so much. ### 3/5 — Can’t give feedback in app *2022-01-13, version 202210.0.19* When I don’t close the app, it times out my login as expected. However, the next time I try to log in, it has forgotten that I enabled FaceID and need to reenter my 25+ character password. Also, trying to give feedback in the app tells me that I need to give valid feedback, so I guess it only looks for the words “wonderful” and “awesome” before submitting. ### 2/5 — One glaring problem *2022-01-04, version 202210.0.19* I like the new app but it has a major problem. I have like 13 accounts between my and my kids’ myShare and savings and checking accounts. When I go to choose an account to make my default or to send a transfer, a bubble pops up listing my accounts to choose from. But the bubble is not scrollable! So it only shows like the first 8 accounts and all the others are completely inaccessible. It’s pretty annoying. ## Most critical reviews (10 lowest-rated) ### 1/5 — Depositing check does not work *2023-01-13, version 202210.00.61* I don’t get why they have this feature when it doesn’t work ### 1/5 — Wow, so much garbage *2022-01-30, version 202210.0.20* This app recently switched vendors. It is now overly complicated, way too much information on every screen, the search feature is worthless and doesn’t work properly, I can’t prioritize the right accounts to be first, and if you don’t log out it freezes up. I like being able to see all of my accounts in one place, but the way it is presented is information overload. ### 1/5 — Horrible App Update *2022-01-18, version 202210.0.19* *Update* keep getting white screen when I try to pull up app, having to uninstall then reinstall to get it to work. This is a deal breaker for us, will be changing banks unless they get this usable. The PREVIOUS app version was user friendly, straightforward, and accurate. The updated version is the complete opposite. No one should feel stressed while using their mobile banking app and this new version makes me feel like I’m taking a test back in school. Navigating the app is now more difficult, with even searching for a specific transaction impossible. It doesn’t appear as if any credit union members were asked to test this ahead of release and give any feedback. ### 1/5 — This is terrible. *2022-01-17, version 202210.0.19* Three times now I have been backed out and have to put in log in info again. What’s the purpose of a Face ID feature if the app is incapable of retaining my log in information from use to use?? Bring back the old app that never gave any issues. ### 1/5 — Zero investment in anything helpful *2022-01-12, version 202210.0.19* You can’t even seamlessly connect a PayPal account. Everything has to be done the old fashion with days of waiting. ### 1/5 — super annoying *2022-01-09, version 202210.0.19* bill pay is the worst imo. doesn’t even let me schedule my account due dates. set up my moms app and i tried editing it so she doesn’t see everyone else’s accounts and only hers. come to find out it doesn’t even save the settings so whenever you open the app again, accounts that aren’t hers show up first. she can make her way through apps most times as she’s older but it definitely confuses her, unlike the previous version. hopefully this mess is fixed. ### 1/5 — Worst update *2021-12-27, version 202210.0.17* Since I now live out of state I rely heavily on the mobile check deposit feature to make critical payments. It refuses to deposit my checks insisting that it has already been deposited elsewhere (it has not.) ### 1/5 — App is horrible *2021-12-18, version 202210.0.17* This app went backwards from previous. Layout of the history is confusing. Login with FaceID displays a blank, white page. Requires continuous restart of app to clear the condition. Love that you have Zelle, but a $250 limit is awful. All of the debit cards linked to us don’t show now. Why did you even think this update was a good idea? ### 1/5 — New app is terrible *2021-12-17, version 202210.0.17* It only opens in landscape on my ipad. I have joint accounts and kids accounts. I would love to be able to set a default view with just my primary accounts viewed. The layout is worse than before. The people developing this must not bank with CFCU. ### 1/5 — The new app is terrible!!!! *2021-12-11, version 202210.0.16* This new app is one of the worse things I’ve ever used. It’s very confusing on how to add a new bill pay and only displays one way on my IPad. It asked me what I wanted as my default for bill pay then when I went on Bill pay it defaulted to something else. I seriously hate this thing so much I might have to open an account with another bank and get my checks deposited there. I’m actually going to call the credit union and let them know how bad this is. ## Most praised reviews (10 highest-rated) ### 5/5 — Chevron FCU app makes banking a breeze *2022-12-29, version 202210.00.61* Haven’t been to a branch in many moons. I do a lot of banking on the Chevron FCU app and it is as easy as 1,2,3. ### 5/5 — Works well for me. *2022-12-15, version 202210.00.61* Convenient and easy to use. ### 5/5 — Great bank! *2022-12-14, version 202210.00.61* I love this bank! His people is great! The branch in El Paso are the best! Martha, Alex and Samantha are so profesional. Kudos to them! ### 5/5 — Excellent app *2022-12-11, version 202210.00.61* This app is user friendly, secure and makes my banking a breeze. I wholeheartedly recommend using the CFCU app. It is very easy to navigate. ### 5/5 — Easy to use *2022-11-26, version 202210.00.49* So easy to access all my accounts in one place ### 5/5 — Everything at your fingertips *2022-11-23, version 202210.00.49* I love this app. It’s easy to use and everything you need is on the app. I don’t live close to a branch, so I use the app a lot! Love it!! ### 5/5 — W very thing is great *2022-11-18, version 202210.00.49* Working great! ### 5/5 — Best bank ever *2022-11-17, version 202210.00.49* Love CUFCU they’re great and have fantastic customer service. Especially noticeable when most places have let that go. Thanks CUFCU ### 5/5 — LOVE *2022-11-14, version 202210.00.49* I have been with Chevron for over 20 years and I absolutely LOVE my banking family The APP is incredibly easy to use and I never ever have any problems. Kudos to the whole team ### 5/5 — I like it *2021-11-20, version 2021.6.0.60* Great app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*