# Chewy - Pet Care & Pharmacy — user reviews > 880 indexed App Store user reviews of Chewy by Chewy, Inc., rated 4.90/5 from 1,100,823 ratings. - Source: https://appshunter.io/ios/app/chewy-pet-care-and-pharmacy/id1149449468/reviews - App overview in markdown: https://appshunter.io/ios/app/chewy-pet-care-and-pharmacy/id1149449468.md - Rating breakdown: 5★ 1,031,319 · 4★ 53,667 · 3★ 9,125 · 2★ 2,315 · 1★ 4,397 ## What do users think of Chewy? Overall sentiment: positive **Pros** - 🚀 Fast and reliable shipping - 👍 Excellent customer service - 💡 Thoughtful gestures for pet owners - 🚀 Convenient auto-ship feature - 👍 Wide selection of products - 👍 Competitive pricing **Cons** - 🐛 Inconsistent packing and shipping - 🐛 Pharmacy issues with prescription orders - 🐛 Buggy mobile app - 🐛 Incorrect order fulfillment **Commonly reported bugs** - Unexpected order cancellations - Incorrect product inventory and availability **Most requested features** - Improved mobile app stability and features - Better communication on order status and delays ## Newest reviews (18 of 880) ### 3/5 — Free $30 gift card with $100 purchase is getting very limited *2026-08-25, version 26.31.0* Less items (and sizes) are available that qualify for that promo - be careful when shopping…only certain sizes of a product qualify as well. ### 3/5 — Great company *2026-08-24, version 26.31.0* Chewy is a phenomenal company they do ABSOLUTELY EVERYTHING RIGHT to helping their customers. Their policies on returns is awesome, staff is always very helpful ,kind and go out of their way to help. GREAT GREAT COMPANY!!!!! ### 5/5 — Max *2026-08-24, version 26.31.0* Max is my eighth month old puppy. He is going to love Chewy. 🩵🩵🩵 ### 5/5 — Chewy’s fast and fun *2026-08-24, version 26.31.0* Fast and fun/ Thanks you guys ### 5/5 — Chewy’s the best!!!! *2026-08-24, version 26.31.0* Great prices delivered to my front door!!!! ### 5/5 — Love *2026-08-24, version 26.31.0* Love everything ### 5/5 — Greatest ever *2026-08-24, version 26.31.0* Best decision I have ever made by making Chewy my go to for my pets ### 5/5 — Chewy is Great! *2026-08-24, version 26.31.0* Love my Chewy! Convenient, price is comparable and great for those who don”t drive or like to drive. ### 5/5 — So convenient! *2026-08-24, version 26.31.0* Chewy site is so easy to navigate and with great selection! I’m able to buy all of my pet supplies plus supplements for my horses. ### 4/5 — $30 off $100 *2026-08-24, version 26.31.0* My before tax total is $142, but it would not take the $30 off. Why?? ### 5/5 — Easy peasy *2026-08-24, version 26.31.0* Chewy is wonderful to deal with. Great reminders that orders are scheduled and easily changed if you need it sooner or later. The best thing is not having to cart my giant bags of dog food around the store, load them in and out of my car and into the house. They arrive at the door for an affordable price. I just added chicken feed to my orders. ### 5/5 — The BEST hands down! *2026-08-24, version 26.31.0* From the products to the staff, Chewy gets it right in every way! Thank you Chewy! ### 5/5 — Chewy is the BEST *2026-08-24, version 26.31.0* I have ordered from Chewy for several years and absolutely love this entire crew. I lost a dog and after they learned about her death, I received a dozen pink roses and a card that I still have today. Most amazing business I’ve ever dealt with. I’m a customer for life. ### 5/5 — The best *2026-08-24, version 26.31.0* Always economical while providing much needed pet products. ### 5/5 — Amazing company *2026-08-24, version 26.31.0* Customer service is the best in any industry, and prices are always in line with or cheaper than others. One of my favorite brands in the world that has amazingly stood the test of time ### 5/5 — Pet care *2026-08-24, version 26.31.0* I love how they have everything I need. I would 100% recommend . ### 5/5 — Always has my needs *2026-08-23, version 26.31.0* Love this company, I’m always able to buy for my flock, dogs, cat or fish here in one swoop! Fast delivery too and with auto ship we are able to save money and not forget the refills! Thanks Chewy! ### 5/5 — Best customer service ever!! *2026-08-23, version 26.31.0* Chewy truly cares about their customers. I was accidentally spent the wrong thing and they made it right. I was placing an order and was a penny away from free shipping. I called customer service to see if they would be able to waive the shipping fee. They said no problem, added it to my account, easy peasy. ## Most critical reviews (10 lowest-rated) ### 1/5 — Great service, terrible app *2026-08-25, version 26.31.0* The app is like someone just threw up a bucket of info into every page. It’s overwhelming, it’s chaotic, it’s not easy to use at all, and it’s just messy and frustrating. Love chewy, but the app sucks my balls ### 1/5 — Ordering set up extremely difficult *2026-08-24, version 26.31.0* Trying to edit which card to use when impossible to do. Setting up order no opportunity to choose start date. I have had to completely cancel the order and re start. Then I couldn’t choose the date to start the order. Beyond frustrating. ### 1/5 — RX purchased & not received! *2026-08-23, version 26.31.0* Last Tuesday evening I processed a request with a prescription & I have still not received it!! My pet needs this medication for his ear! ### 1/5 — Coupon *2026-08-22, version 26.31.0* My husband got a $20.00 coupon for his account that he never uses but when I tried to use it for an order using my account Chewy would not honor it. ### 1/5 — Horrible *2026-08-21, version 26.31.0* I purchased 3 weeks ago., Doesn’t work. Have been in discussions with company trying to get a return label & to refund my money . They keep coming up with stupid excuses. Poor run company. Horrible customer Service.👎👎👎 ### 1/5 — App is buggy *2026-08-20, version 26.31.0* When I click on the autoship icon I get a page that says “Oops!” How am I supposed to edit my autoship orders? ### 1/5 — Mila Gillaspy *2026-08-13, version 26.31.0* you sent me a coupon for $20 off 49.99 I bought $53 worth of stuff and you wouldn’t give me my $20 off ### 1/5 — Promotion push notifications *2026-08-12, version 26.29.0* Be very careful when you add another category of these "your pet balabala" notifications. I allowed alerts doesn't mean I want your ads or bs. I WILL move to another pet food seller. ### 1/5 — Disappointed *2026-08-11, version 26.29.0* Orders keep getting messed up. ### 1/5 — Coupon Con *2026-08-10, version 26.29.0* Mail coupons are a con/ never work ## Most praised reviews (10 highest-rated) ### 5/5 — Wonderful company *2026-08-25, version 26.31.0* This is one of the best companies out there. They give back to the community. They answer the phone. And their prices are exceptional! ### 5/5 — Excellent service *2026-08-25, version 26.31.0* Chewy has a terrific selection as well as great service ### 5/5 — Easy to order *2026-08-25, version 26.31.0* Always able to order what I need. When I answer a survey the staff reads it. They are very thoughtful and knowledgeable about the products. If they don’t know then they find the answers. Always polite and professional ### 5/5 — Cat food! *2026-08-25, version 26.31.0* I was so happy that the pet food is a great deal cheaper than stores. I look forward to getting autoships, makes it easier for me! Thank you! ### 5/5 — So sweet! *2026-08-25, version 26.31.0* Always a helpful and wholesome team! I love coming back here! Especially for stressful situations like medication and medicated food! ### 5/5 — Exceptional service *2026-08-25, version 26.31.0* Chewy legit has the best customer service.. super helpful and always go the extra mile. Thank you chewy! ### 5/5 — Amazing Service *2026-08-25, version 26.31.0* I’ve always had a great experience with Chewy. Their customer service is excellent, returns are always easy and hassle-free, and they are incredibly generous and understanding. It’s one of the reasons I continue to shop with them. Highly recommend! ### 5/5 — Chewy is the best *2026-08-25, version 26.31.0* Anytime I need something I go to chewy. It’s always there at a good price with fast delivery and awesome customer service!! ### 5/5 — The best *2026-08-24, version 26.31.0* I buy virtually everything for my excessive number of horses through Chewy because the prices are great and the customer service is amazing ### 5/5 — Superb phone staff *2026-08-24, version 26.31.0* You could sell your phone staff hiring and training program as a product to other companies. Your staff is consistently friendly and professional. Extremely rare. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*