# CHI311 — Chicago City Services, 311 > Official app for Chicago residents to report and track city service requests. (iPhone/iPad app by City of Chicago.) - Source: https://appshunter.io/ios/app/chi311/id1441580123 (this page in markdown: same URL + `.md`) - Developer: [City of Chicago](https://appshunter.io/developer/1441580122) - Category: Utilities - Price: Free - Rating: 2.54/5 from 235 App Store ratings · 120 written reviews indexed - Age rating: 4+ - Requires: iOS 17.6 · 29 MB - Languages: English - Released: 2018-12-18 - Data updated: 2026-08-25 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/chi311/id1441580123/reviews.md ## What is CHI311? See a pothole? Notice an open hydrant? Let us know. The official CHI 311 app allows residents and businesses to quickly and easily connect to Chicago city services. CHI 311 will be your first place to submit and track non-emergency service requests, get real-time updates, and find information on-the-go. You can also explore work being done in your area. Sign up for your 311 account to access city services and track your requests today. FEATURES - Create new service requests - Check the status of existing requests and the time it will take to resolve - Snap a photo and submit it with a request to improve accuracy - Map your request to help pinpoint a location - Create an account to track your service requests and get local, relevant info - Search and see helpful knowledge articles - Discover requests in your neighborhood CITY SERVICES - Report a pothole - Fix my streetlight - Graffiti removal - Rodent baiting request - Garbage cart maintenance - Tree trim request - Ice/snow removal request - No heat complaint - Abandoned buildings - Clean and Green program registration - Clean a vacant lot - Report stray animals - Senior well-being request - Report a building violation Built with Chicagoans, for Chicagoans! ## Key features - Submit new service requests - Track request status and resolution times - Attach photos to requests - Map request locations - Create an account for tracking - Search knowledge articles - View neighborhood requests ## What do users think of CHI311? Overall sentiment: negative **Pros** - 🚀 Intuitive and simple to use - 🌐 Convenient access to city services - 📊 Helpful for tracking request progress **Cons** - 🐛 Frequent bugs and crashes - 🗺️ Difficult to use map functionality - 🔒 Login and account issues - 🤖 Lack of responsiveness from developers **Commonly reported bugs** - Photo/image upload failures - Submission errors and timeouts - Inconsistent performance across devices and OS versions **Most requested features** - More request categories and customization options - Ability to add notes and descriptions to requests - Improved notification and status tracking features ## Recent user reviews (10 of 120) All indexed reviews: https://appshunter.io/ios/app/chi311/id1441580123/reviews.md ### 1/5 — Can’t upload photos *2026-07-31, version 3.1.1* Unfortunately, including Photos has become impossible because you can’t resize the images in the file sizes are too large. Please fix this. ### 5/5 — Must have app for a Chicagoan *2026-06-30, version 3.1.1* I have been using this apps for past couple of years and have found it useful. There are picture uploads features. Whenever I have submitted an issue it’s has been worked on. It’s works well as you report it they work and will notify you once it gets resolved. ### 1/5 — Mark incomplete jobs as complete *2026-06-11, version 3.1.1* This app is basically useless because they keep on marking jobs complete that they haven’t even gone to. There’s been a crate around Lakeshore Drive for about a month and they keep ignoring it. ### 1/5 — Mark incomplete jobs as complete *2026-05-08, version 3.1.1* This app is basically useless because they keep on marking jobs complete that they haven’t even gone to. ### 1/5 — Rarely works *2026-04-21, version 3.1.0* It’s the buggiest app I have ever used. You spend the time writing up a 311 complaint only for it to say there was an issue when you try to submit it. It’s totally useless. ### 3/5 — App has problems *2026-04-15, version 3.1.0* When tapping to open app the app crashes completely closes itself. Fix it. ### 1/5 — Worst app *2026-04-09, version 3.1.0* The app does not let you submit request. Keep saying their a error in your request to submit your request. I don’t see the purpose of this as being developed if they can’t fix the issues. ### 1/5 — Comically bad app *2026-04-06, version 3.1.0* Couldn’t even verify my email address, the verification email took me to a dead link and now I’m stuck in a cycle where I can neither confirm my account nor say I forgot my password. ### 1/5 — App sucks needs a lot of improvements *2026-02-26, version 3.0.0* I downloaded this app to make path holes reports and made an account, but couldn’t login. It kept telling my email or password is wrong which isn’t the case and app crashes a lot while in use. ### 2/5 — Glitchy *2026-02-11, version 3.0.0* I tried submitting a request for a pothole and included photos. Did not work. Had to cancel request and redo it without photos. ## Frequently asked questions about CHI311 ### What does the CHI311 app do? The CHI311 app is the official mobile application for Chicago residents and businesses to connect with city services. It allows users to easily submit and track non-emergency service requests, such as reporting potholes, graffiti, or streetlight issues. You can also get real-time updates on city work and find information relevant to your neighborhood. ### What are the key features of CHI311? Key features include the ability to create new service requests, check the status of existing ones, and estimate resolution times. Users can also snap photos to attach to their requests for better accuracy, map the location of the issue, and create an account to track their submissions. The app also offers a search function for helpful knowledge articles and allows you to see requests in your neighborhood. ### Is the CHI311 app free to use? Yes, the CHI311 app is completely free to download and use. There are no in-app purchases or advertisements within the application. It is provided as a free service to help Chicago residents and businesses interact with city services. ### What kind of city services can I report using CHI311? You can report a wide range of non-emergency city services through the CHI311 app. This includes issues like potholes, broken streetlights, graffiti removal, rodent baiting requests, garbage cart maintenance, tree trimming, ice/snow removal, no heat complaints, abandoned buildings, and building violations. You can also report stray animals and inquire about programs like Clean and Green. ### Who is the CHI311 app for? The CHI311 app is designed for all residents and businesses within the city of Chicago. It serves as a convenient tool for anyone who needs to report a non-emergency issue or request a city service. The app aims to make interacting with Chicago city services quick, easy, and transparent for everyone. ## Version history (last 5 releases) ### 3.1.1 — 2026-04-22 - ADA Updates - Bug fixes - Salesforce SDK Upgrade - React Upgrade ### 3.1.0 — 2026-03-16 - Allow up to 3 images to be uploaded with service requests - Fix App Benefits download link - Library Upgrades ### 3.0.0 — 2023-03-20 We hope you enjoy version 3.0 of the CHI 311 app! It includes an updated Home Screen with: - Streamlined access to create a service request - City Resources: helpful information for visitors, residents, and businesses - City News Feed: current information from City Hall via City News Feed videos and press releases - App Alerts: timely updates and information related to City Services and life in Chicago ### 2.6.3 — 2023-01-04 Minor bug fixes. ### 2.6.2 — 2022-12-21 Tree trim request moved to Area Trim ## Apps similar to CHI311 | App | Rating | Price | Category | | --- | --- | --- | --- | | [ComEd - An Exelon Company](https://appshunter.io/ios/app/comed-an-exelon-company/id519716176) | 4.7 (130,483) | Free | Utilities | | [Peoples Gas Chicago](https://appshunter.io/ios/app/peoples-gas-chicago/id1475983365) | 4.9 (39,999) | Free | Utilities | | [My NRG](https://appshunter.io/ios/app/my-nrg/id1368055499) | 3.5 (42) | Free | Utilities | | [Willow Bridge Property Company](https://appshunter.io/ios/app/willow-bridge-property-company/id1586208889) | 4.7 (249) | Free | Utilities | | [Livly](https://appshunter.io/ios/app/livly/id1456628011) | 4.8 (2,237) | Free | Utilities | | [Chicago Works: 311 Reporter](https://appshunter.io/ios/app/chicago-works-311-reporter/id385798918) | 2.1 (14) | Free | Utilities | ## More apps by City of Chicago - [Chicago Public Library](https://appshunter.io/ios/app/chicago-public-library/id742936884) - [My CHI. 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User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*