# CHI311 — user reviews > 120 indexed App Store user reviews of CHI311 by City of Chicago, rated 2.54/5 from 235 ratings. - Source: https://appshunter.io/ios/app/chi311/id1441580123/reviews - App overview in markdown: https://appshunter.io/ios/app/chi311/id1441580123.md - Rating breakdown: 5★ 59 · 4★ 14 · 3★ 24 · 2★ 34 · 1★ 100 ## What do users think of CHI311? Overall sentiment: negative **Pros** - 🚀 Intuitive and simple to use - 🌐 Convenient access to city services - 📊 Helpful for tracking request progress **Cons** - 🐛 Frequent bugs and crashes - 🗺️ Difficult to use map functionality - 🔒 Login and account issues - 🤖 Lack of responsiveness from developers **Commonly reported bugs** - Photo/image upload failures - Submission errors and timeouts - Inconsistent performance across devices and OS versions **Most requested features** - More request categories and customization options - Ability to add notes and descriptions to requests - Improved notification and status tracking features ## Newest reviews (19 of 120) ### 3/5 — App has problems *2026-04-15, version 3.1.0* When tapping to open app the app crashes completely closes itself. Fix it. ### 2/5 — Glitchy *2026-02-11, version 3.0.0* I tried submitting a request for a pothole and included photos. Did not work. Had to cancel request and redo it without photos. ### 2/5 — Poor development practices *2025-10-30, version 3.0.0* The app produces vague errors like “Request Create Error” with no info for resolution. Desperately needs updates, but the city isn’t following any standard practices for tracking and fixing bugs. They don’t answer phone calls to the support number and hide the email address. ### 3/5 — Ok but can be improved *2025-10-01, version 3.0.0* 1) city is too slow to address submitted issues. Feels pointless to submit anything on here 2) no option to submit illegally cars parked ### 2/5 — Glitchy app *2025-08-04, version 3.0.0* This app works less than half of the time. Chicago needs to hire different developers to fix this glitchy app. ### 3/5 — Promising but needs updates *2025-06-18, version 3.0.0* Centralizing and digitizing most city requests is incredibly helpful and promotes community engagement. However, this app has been neglected for over two years and urgently needs improvements. The file size limits for photos prevent most smartphone photos from being used, and there’s no effective way to find information specific to your ward. Additionally, the request statuses are vague and confusing. ### 1/5 — THEY TAKE A LONG TIME TO REVIEW THE CASE *2025-06-17, version 3.0.0* They take a long time to review the case, I don't understand why they have an app if they are going to take a long time to review the cases, if they even try to look at the cases, it's the worst. ### 1/5 — Screenshot photos before uploading! *2025-06-13, version 3.0.0* Unable to submit issues that contain photos due to a file size limit that prevents photos from your newer phone to upload. You just get a generic message when trying to post a complaint and it just fails. In order to upload pictures, you need to screenshot your pictures so they are smaller. Please fix the app to auto resize the pictures or increase the file size limit. ### 1/5 — Broken *2025-06-07, version 3.0.0* App is extremely buggy, perhaps entirely broken. ### 1/5 — Horrible it’s trash *2025-06-03, version 3.0.0* This app is str8 trash and I mean str8 trash nothing but garbage it doesn’t let you login ### 2/5 — Submit errors causes by poor app info *2025-05-25, version 3.0.0* The app has an arbitrary 5mb limit per photos but it’s only visible on the website so when you try to upload an image on the app you simply get an error message without being able to understand why it’s failing. I guess most people just give up because of this outdated file size issue. A modern image is 10-20mb on an iPhone. Please update to stop preventing people from submitting important local issues. ### 1/5 — Login not working *2025-05-16, version 3.0.0* Made 3 accounts so far with 3 different passwords and emails and trying to login to all of them and it’s telling me login failed for each one. Why??? ### 2/5 — Not maintained *2025-05-05, version 3.0.0* Many of the requests I try to submit just result in endless flashing 3 dots. The app hasn’t been updated in years and there seems to be no way to report bugs. ### 2/5 — Won’t let me submit tickets *2025-04-25, version 3.0.0* Recently, the 311 app has stopped allowing me to submit tickets. I get all the way through the ticket creation and it gives me an error when I click submit. ### 2/5 — Requires Location Sharing for No Reason *2025-04-24, version 3.0.0* When trying to submit service requests, the app appears to crash if you don’t turn on your location sharing when using the app. I should not be required to share my location with you. I can just type in an address like I do when using the website. Also the login page should be coded so that it allows for my phone to access saved usernames and passwords. ### 2/5 — Fix it *2025-04-23, version 3.0.0* Cant submit reports because it errors out. Happens when photos are attached. Very buggy. ### 1/5 — THEY TAKE A LONG TIME TO REVIEW THE CASE *2025-03-24, version 3.0.0* They take a long time to review the case, I don't understand why they have an app if they are going to take a long time to review the cases, if they even try to look at the cases, it's the worst. ### 1/5 — Buggy, never updated *2025-03-10, version 3.0.0* Who did QA?! Helen Keller?! This app is so buggy and non-functional…when the state thinks they can build digital products that work. Lololol trash. ### 1/5 — App is absolutely buns *2025-02-01, version 3.0.0* I “created” an account and then got sent the verification email link and when I click the link it leads to me back to app and nothing. This app is so poorly designed. Was this the best you could afford Chicago? Smh. Unreal. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t upload photos *2026-07-31, version 3.1.1* Unfortunately, including Photos has become impossible because you can’t resize the images in the file sizes are too large. Please fix this. ### 1/5 — Mark incomplete jobs as complete *2026-06-11, version 3.1.1* This app is basically useless because they keep on marking jobs complete that they haven’t even gone to. There’s been a crate around Lakeshore Drive for about a month and they keep ignoring it. ### 1/5 — Mark incomplete jobs as complete *2026-05-08, version 3.1.1* This app is basically useless because they keep on marking jobs complete that they haven’t even gone to. ### 1/5 — Rarely works *2026-04-21, version 3.1.0* It’s the buggiest app I have ever used. You spend the time writing up a 311 complaint only for it to say there was an issue when you try to submit it. It’s totally useless. ### 1/5 — Worst app *2026-04-09, version 3.1.0* The app does not let you submit request. Keep saying their a error in your request to submit your request. I don’t see the purpose of this as being developed if they can’t fix the issues. ### 1/5 — Comically bad app *2026-04-06, version 3.1.0* Couldn’t even verify my email address, the verification email took me to a dead link and now I’m stuck in a cycle where I can neither confirm my account nor say I forgot my password. ### 1/5 — App sucks needs a lot of improvements *2026-02-26, version 3.0.0* I downloaded this app to make path holes reports and made an account, but couldn’t login. It kept telling my email or password is wrong which isn’t the case and app crashes a lot while in use. ### 1/5 — Can’t even make a working login *2025-09-29, version 3.0.0* 0/10, made two separate accounts and neither could log in, even after verification ### 1/5 — Completely useless *2025-09-08, version 3.0.0* The app seem to have a broken registration flow, I tried 2 times to register and every time it does not recognize the password. after one attempt it tells me the account is locked , so I have to wait 5 minutes. This is after I tried 311 to call to report an abandoned vehicle 2 times in a week and no action was taken, when I try to trace some accountability it seems like it’s impossible due to a broken app. Same like your services useless services useless app. ### 1/5 — Doesn’t work *2025-07-10, version 3.0.0* Can never submit a request on app. It is useless. ## Most praised reviews (10 highest-rated) ### 5/5 — Must have app for a Chicagoan *2026-06-30, version 3.1.1* I have been using this apps for past couple of years and have found it useful. There are picture uploads features. Whenever I have submitted an issue it’s has been worked on. It’s works well as you report it they work and will notify you once it gets resolved. ### 5/5 — Thank you *2019-10-01, version 1.9.0* This has been very useful. Thank you for creating and maintaining :) ### 5/5 — Amazing results *2019-09-10, version 1.9.0* I like the BACP Commissioner Rosa Escareno button. Whenever you click it, your wildest civic welfare dreams come true, like making homeless people go away by the Commissioner herself. Every app usage donates a quarter to the Rahm Emmanuel’s Ridehare-is-Not-a-Taxi Foundation. ### 5/5 — Cant take photo *2019-08-18* It works except when I try to take a photo or attach a photo when making a ticket then the app crashes. iPhone XR ------ Update: Developer just responded and fixed the issue. Thank you! Overall in super impressed with the city's response to issues and even fixing the app. Amazing work! Keep it up. **Developer response:** Thanks for using CHI311 and reporting this problem. We sent out an update today that should fix this issue. Sorry for the inconvenience! ### 5/5 — Great for Chicago! *2019-07-07, version 1.7.0* Easy to request 311 services! No need to call 311 and wait on the line.. basically amazing. Everyone who lives in Chicago should have this application. Lets clean graffiti's, fix potholes & lights, fly dumping, abandoned vehicles and more.. Everyone can take 20s(to report something) and help everyone! ### 5/5 — Great start *2019-01-13, version 1.0.4* This app makes it much easier for residents to engage w the city’s services and track progress. Before it was difficult to know what was available and where to find it. Keep improving it to best utilize the mobile platform’s features like the food delivery apps do! ### 5/5 — For all Chicago residents *2018-12-20, version 1.0.2* You no longer have an excuse. This app makes it very easy to submit work orders for the city and track them. Whether or not the city does anything about it is another story. This app at least makes it easy to follow up and track progress. ### 5/5 — Great for Folks on the Go *2018-12-19, version 1.0.1* I feel confident navigating our great city knowing I can refer here to find an L stop right by me! This is a great app that’s made getting around a breeze. ### 5/5 — Convenient, simple, intuitive.... everything I want in an app! *2018-12-18, version 1.0.1* The new 311 app makes it easier than ever for Chicagoians to request services from the city, and the underlying 311 system makes it possible to track the progress of the request like never before. Also, it’s now possible to see other nearby requests so that you can find out if someone else has already reported the issue. And for the first time you can see the progress of all the related work, even if you’re not the caller. I appreciate the intuitive categorization of requests, and learned of a few new (new to me anyway) services that the city offers just by browsing the categories. Finally you can attach photos to new requests! Looking forward to new ease of use with the app, but I still might call in sometimes :-) ### 5/5 — Modern and Informational *2018-12-18, version 1.0.1* This is a very fresh, fun, and helpful app! I get to explore what is happening around my area and keep track of the status of my requests. I’m delighted!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*