# Chicago Athletic Club — user reviews > 33 indexed App Store user reviews of Chicago Athletic Club by Smart Health Clubs, rated 4.61/5 from 726 ratings. - Source: https://appshunter.io/ios/app/chicago-athletic-club/id1518597035/reviews - App overview in markdown: https://appshunter.io/ios/app/chicago-athletic-club/id1518597035.md - Rating breakdown: 5★ 616 · 4★ 42 · 3★ 14 · 2★ 5 · 1★ 49 ## What do users think of Chicago Athletic Club? Overall sentiment: negative **Pros** - 👍 Easy to sign up for classes - 🚀 App works well **Cons** - 🐛 App doesn't work - 🐛 App freezes or crashes - 🐛 Login and password issues - 🐛 Booking and cancelling classes is difficult - 🐛 Outdated and clunky design **Commonly reported bugs** - Blank screens and inability to get past certain pages - Notifications that won't go away - Incompatibility with newer iOS versions **Most requested features** - Calendar view to see class schedules across all locations - Ability to view and manage booked classes - Real-time capacity tracking for classes ## Newest reviews (11 of 33) ### 1/5 — Logging in an issue *2021-05-17* The verify pop up shows up on only half of my screen. I tried moving it around, but no luck. I can’t see what items they want me to identify or all of the photo boxes. ### 1/5 — They need to improve this app *2020-09-03* I love that they allow you to book spots now even if that’s only due to COVID. My biggest complaint is that I can’t search by class for ALL locations at once. I can go to any location and sometimes I want a specific class and am willing to go to any location. It’s annoying to click through each location to search by class. ### 1/5 — Can you at least allow the users to view their confirmed reservations? *2020-08-18, version 3.2.4* Can’t view pool reserved time. This is literally the only thing keeping me a member right now. ### 1/5 — Welcome to 2008 *2020-08-17, version 3.2.4* Oh my. I almost laughed when I opened the app. Is this a joke? The interface looks like one of the first webpages I ever used 20 years ago. They should make tech a priority. It matters. ### 1/5 — Barely an app *2020-07-30* Seems like someone put the least amount of thought and effort into creating this app; from the colors and the icons used to the essential functionality provided. It’s not hard to create a fitness app if you do a bit of user and competitive research. I can tell that it was created by a team of devs and there was no design planning or user input involved in its creation. ### 1/5 — Worst App on my a Phone *2020-07-28* Why would you not emulate apps of other fitness clubs; or at least look at their functionality? This app does not have the most basic functionality for times of covid capacity-related restrictions: 1. You cannot receive confirmation of enrollment for group fitness classes. 2. Can’t add those confirmed classes to calendar even though the app asks if you would like to. 3. No ability to cancel fitness class enrollment if your plans change. 4. Where is the real-time capacity tracker to save time and effort getting to the club and find out it is at capacity? How can the CAC app developers not realize this? ### 1/5 — Need better app for members *2020-07-27* I understand you’ve been out for a few months and this climate hasn’t been easy to navigate. If possible, try to use MINDBODY or an app that specializes in creating limits for workout classes. This app is so hard to book and cancel classes, doesn’t even notify you when you get into a class, and is junky. Had to delete and redownload the app just to book a class. Registering for the app was just as hard. This app is just not good (i work in tech). Sorry. ### 1/5 — Not yet ready for prime time *2020-07-27* Same issue as publis2481. Required I change my password (says it’s expired). After I do i get an alert that password change is successful but alert freezes the app entirely and there’s no way to advance from that screen, therefore no way to use the club. ### 1/5 — Not able to Log in *2020-07-27, version 3.2.3* Like several other reviewers, I haven’t been able to log in with my email. It tells me that I already have an account. I’m hoping this will get fixed this week so I can go to the gym. Thank you. ### 1/5 — App doesn’t work *2020-07-26, version 3.2.3* The app is glitching- it’s terrible. ### 1/5 — Unsuccessful *2020-07-26, version 3.2.3* No luck logging in. Password reset doesn't help. There is not temporary password link. It app needs some help ## Most critical reviews (10 lowest-rated) ### 1/5 — App doesn’t work *2025-07-17* I’m able to log in, but then it directs to the “Select Your Club” page and has nothing I can select. I’ve tried closing the app and re-logging in multiple times, and had the same result. ### 1/5 — Update failure *2024-11-18, version 3.16.3* App opens, shows blank screen with refresh arrow in center. Nothing happens. ### 1/5 — Broken *2024-05-05, version 3.16.3* Apps broken. Stuck on choose club screen. ### 1/5 — Doesn’t work, no login screen *2023-12-07* I have used the older version of the CAC app for probably 6-7 years. Suddenly stopped working, tried to download these “new” ones and I can’t even get a login screen to appear on the latest iPhone iOS. So frustrating when trying to book and pay for classes. ### 1/5 — Doesn’t let me past the sign in page *2023-10-02, version 3.16.3* it freezes after I sign in , useless app ### 1/5 — Notifications won’t go away *2022-02-09* This app is incredibly clunky and now it’s constantly showing notifications that don’t disappear. Even when I turn them off. ### 1/5 — Management issues *2021-11-11* This club has very serious management problems . Can’t execute the rules . People don’t shower getting into pool, people don’t use the locker rooms to undress ( using the pool restrooms to change the clothes)storing the wardrobe in the swimming pool area .People come to the pool without making any required reservations. All these issues are very known to the club managements , no action in their side. Poor quality group classes. There is no energy and no effort to make the club better. ### 1/5 — Worst app *2021-08-23* The stuff that was supposed to be included in the most recent update just isn’t there….? Still unable to purchase personal training sessions, etc. I really don’t know why you guys use this app cuz it doesn’t do anything lol ### 1/5 — This app needs a serious reboot *2021-08-22, version 3.8.3* A lot of the functions don’t work. The app crashes constantly, and booking classes is a hassle if you can’t even have the app functioning in the process. Fix it. ### 1/5 — Maybe replace some of the promo images *2021-07-11, version 3.8.0* Adam Bramski died in 2020; continuing to use his image in promotional photos for this app feels icky :/ ## Most praised reviews (10 highest-rated) ### 5/5 — My home away from home *2022-12-31* This is my third place and I cherish it. ### 5/5 — Awesome Customer Service! *2022-03-23, version 3.11.1* Awesome Customer service ### 5/5 — Calendar view *2022-01-04* Please add the ability to see a days group class schedule at a glance- all clubs combined. That would be helpful for people who go to multiple club locations. ### 5/5 — Happy Place! *2021-12-03* If you’re looking for a large, well-equipped workout room, but can’t fit it into your home, come join us at Chicago Athletic Clubs! If you wish you could have a built in pool, we have pools for you in the West Loop, Lincoln Park, Lakeview, Lincoln Square & Evanston. You can even sun yourself in summer on the roof deck pool in Lakeview. Tired of watching workout videos in your living room, using soup cans as weights? Come try a class! There’s a wide array of choices in the locations mentioned above, as well as Wicker Park & Bucktown (pool-less). Call for an appointment with MEMBERSHIP, let them know your workout preferences and check out these amazing havens of health for yourself. There’s only one YOU. Give yourself the gift of fitness and health in 2022. It’s the least yiu can do for YOU. ### 5/5 — The app works *2020-07-28* When I clicked “forgot password” it sent me my new info: a temporary password and the email address my account is associated with. In the app if you click on “club” then myiclub, you will be able to see your account info, agreement, etc. ### 5/5 — Overall really good! *2020-07-27, version 3.2.3* Easy to sign up for classes ### 3/5 — Good but needs work *2021-11-12* It’s a decent app but it definitely needs work. Many times it does not allow you to actually book a class. It just freezes. Also, you would never know there were on-demand classes if you don’t open schedules at a different location. On my app it only shows that option if I am on the LP location. (this is not my primary location). ### 3/5 — Works ok, ready for updates *2020-07-28* It is ok... I am able to find classes and register well enough, so the main function works for me, although aesthetically the design and icons look very dated, and usability or user-experience (and categories/sections/tabs organization) is not very streamlined or completely intuitive. Would love to have some feedback considered for possible updates— I like to check multiple locations, so it is very cumbersome that I have to go back to each individual location to change and see different times and days. It would be great if there was an option to see all locations classes and times on one page, similar to main website. Also when I switch between locations to look at classes it either takes several seconds to load schedule or sometimes doesn’t switch at all, unless I go back through two screens and forward through to refresh again. One other note/question— Is there any way to see all of our registered upcoming classes, like in a calendar or list within the app (I can’t seem to locate something like this even though when I register it says add to calendar, but doesn’t add to my personal cal), and also to cancel from there? I can see my classes on the barcode page, but no way to edit from there. To cancel one I had to go back to the specific gym location schedule and search for the class I had registered for, then click on it and click the (very hard to see) cancel button on bottom. Thanks for any consideration! ### 3/5 — Off to a good start! *2020-07-23* Great job on your new app! I can’t wait to use it when you finally reopen!! Might I recommend the use of one of your other brand colors (blue or red) for primary and secondary CTA’s? Buttons like “login” are gray which appear to be disabled. Another color would make the buttons look active. I also see gray used with white on the home screen. The gray on a white background is difficult to see- there’s no way the contrast meets accessibility guidelines, so the toolbar at the bottom of the screen is extremely hard to see. **Developer response:** Thank you for your feedback. We will release a new version of the App by the end of this month which will fix the color issue. ### 2/5 — Why...? *2020-07-28* What was the purpose of switching the app? And did no one look over this prior to release? Light gray background (which almost looks like it’s grayed out) with white lettering? Im sure this will get better but for now....2 stars is generous. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*