# Chicago Works: 311 Reporter — Report Potholes & Graffiti 311

> Report and track city service requests to 311. (iPhone/iPad app by 2pensmedia Inc..)

- Source: https://appshunter.io/ios/app/chicago-works-311-reporter/id385798918 (this page in markdown: same URL + `.md`)
- Developer: [2pensmedia Inc.](https://appshunter.io/developer/320588044)
- Category: Utilities, Business
- Price: Free with in-app purchases
- Rating: 2.14/5 from 14 App Store ratings · 73 written reviews indexed
- Age rating: 4+
- Requires: iOS 9.0 · 58 MB
- Languages: English
- Released: 2010-08-28
- Data updated: 2026-08-02
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/chicago-works-311-reporter/id385798918/reviews.md

## What is Chicago Works?

Chicago Works: Report 311 Issues Instantly
Chicago Works is the fastest way to report 311 issues straight from your iPhone. Snap a photo, tap submit, and we file your request with the City of Chicago — no phone calls, no sign-ups, no fuss.

Why Chicagoans Use It
• Trusted since 2012: Featured in the Chicago Tribune, CBS 2, WBEZ, Chicago Reader, and the Lincoln Park Patch.
• Community-Powered: Join 20,000+ neighbors already reporting across every ward in the city.
• Free to Use: Completely free, with an optional upgrade to remove ads.

What You Can Report
We support more than 50 service categories, including:
• Infrastructure: Potholes, broken streetlights, water leaks, sewer issues.
• Sanitation: Missed garbage pickups, trash cart issues, dumpsters, street cleaning complaints.
• Maintenance: Fallen trees, graffiti, rodent baiting, snow-uncleared sidewalks.
• Public Safety & Others: Stray animals, pet wellness checks, abandoned vehicles, cab complaints, and aircraft noise.

Three Taps to a Cleaner Chicago
1. Snap a photo: Photo-backed tickets are proven to be taken more seriously.
2. Pick the issue: Choose from over 50 categories across Animal Care, Streets, Water, Aviation, Business Affairs, and more.
3. Submit and track: We file directly with the city’s Open311 system and show you the exact status of your request—open, in progress, or closed.

Built for Chicago
• GPS Auto-Detect: Automatically identifies your location and the correct ward for your issue.
• Precision Control: Need to be exact? Drag the pin to adjust the location manually.
• Service Tracker: View real-time status updates from the City of Chicago’s official system.
• Offline-First: No signal? Start a report anyway. The app syncs your request automatically when you’re back online.

Privacy First
Your email and address never leave the 311 flow. Nothing is sold, and nothing is shared outside of your request. Read our full policy at http://www.chicagoworksapp.com/Privacy-Policy.html.

Important Note: Chicago Works is an independent app that utilizes the City of Chicago's official Open311 framework. It is not affiliated with the City of Chicago. Built by 2Pens Media Inc., based in Chicago.

Report something today. Chicago runs better when you help run it.

## Key features

- Submit service requests to 311
- Track issue resolution progress
- Report potholes
- Report graffiti
- View city service updates

## Pricing and in-app purchases

Base price: Free.

**One-time purchases**

| Purchase | Price | Type |
| --- | --- | --- |
| Ad Removal | $2.99 | one-time |


## Recent user reviews (10 of 73)

All indexed reviews: https://appshunter.io/ios/app/chicago-works-311-reporter/id385798918/reviews.md

### 1/5 — Doesn’t work

*2026-07-20, version 4.1*

Every time I’ve used the app in the past, it worked fine. Today it will not let me make any kind of report. It just takes me back to the main app screen.

### 5/5 — Request meet

*2023-07-10, version 3.2*

I was wondering if this App was effective, I had a large branch that fell off my tree near the sidewalk. So I requested that it be removed. There was not a branch removal option, but a tree removal option, so I requested under that option which indicated that it was up to 56 days for a “Tree Removal”. I didn't think it would be reviewed quickly and it was. 
The next day the large branch was removed.

### 1/5 — Not user friendly

*2022-07-07, version 3.2*

Reports never submit. No search bar have to scroll through options that are not what I need. Was looking to report a slumlord but they never received any of the complaints I made so they are still taking advantage of ppl.

### 1/5 — Fake app - search for CHI311

*2022-01-24, version 3.2*

This is a fake app. Search instead for CHI311

### 1/5 — BAD APP

*2021-12-12, version 3.2*

SIMPLE  IT DOESN'T WORK  AT ALL,  CANNOT REPORT ANYTHING  IT DOES NOT LOAD!!

### 1/5 — Never Loads

*2021-12-04, version 3.2*

App opens, but when clicking “Submit Report” a box that says “Loading Services…” appears and stays indefinitely.  Impossible to submit a report with the app.

### 1/5 — Do not use this App use CHI311

*2020-10-03, version 3.2*

This is the old app and it no longer works . The new app is called CHI311

### 5/5 — Great app

*2020-07-16, version 3.2*

I dont know what the other person is complaining about. App works great. If you get a hang up just uninstall and reinstall

### 1/5 — Doesn’t work

*2020-06-25, version 3.2*

Whenever I try to make a report, the page won’t even load. It just keeps going in circles saying “loading” and never loads. For an app called Chicago Works, it doesn’t work very well.

### 1/5 — Can’t submit report

*2020-02-11, version 3.0.6*

App not working needs to be fixed

## Frequently asked questions about Chicago Works

### What does the Chicago Works 311 app do?

This app allows Chicago residents to submit non-emergency service requests to the city's 311 system. You can report issues like potholes and graffiti, and then track the progress of these requests as they are addressed by city departments.

### How do I report an issue using the app?

The app provides a simple interface to submit service requests. You can specify the type of issue, such as a pothole or graffiti, and provide necessary details. The app then forwards this information to the 311 system for processing.

### Is the Chicago Works 311 app free to use?

Yes, the app is free to download and use for reporting city service requests. While the core functionality is free, the application does have in-app purchases available.

### What kind of issues can I report with this app?

You can report various non-emergency issues that fall under the purview of city services. Common examples include potholes, graffiti, and other maintenance or service needs within Chicago.

### How can I track the status of my service request?

Once you submit a service request through the app, you can monitor its progress. The app provides updates on how your issue is being addressed, allowing you to see your tax dollars at work.

## Version history (last 5 releases)

### 4.1 — 2026-05-31

Fixed ward detection on the home screen — the app now correctly identifies which Chicago ward you're in based on your location. Plus performance improvements and bug fixes.

### 4.0 — 2026-04-25

What's new in this release:

1. Fresh new app icon — cleaner and more Chicago.
2. Report Details screen redesigned for readability.
3. Faster, modern web views replace the old ones.
4. After you submit a report, we'll suggest trusted local pros who can help.
5. Full Apple Tracking Transparency and SKAdNetwork support.
6. Dozens of speed, stability, and layout fixes.

### 3.2 — 2020-03-27

- New App Icon
- Minor bug fixes and performance enhancements.

Thanks for using Chicago Works 311!

### 3.1 — 2020-02-22

- New App Icon
- Minor bug fixes and performance enhancements.

Thanks for using Chicago Works 311!

### 3.0.6 — 2017-03-13

- iOS 10 Ready!
- Minor bug fixes and performance enhancements.

Thanks for using Chicago Works!

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All apps by 2pensmedia Inc.: https://appshunter.io/developer/320588044

## Related topics

[311 chicago](https://appshunter.io/ios/topics/311-chicago) · [ecworks 311](https://appshunter.io/ios/topics/ecworks-311) · [chicago oemc](https://appshunter.io/ios/topics/chicago-oemc)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-02.*