# Chick-fil-A® Canada — user reviews > 28 indexed App Store user reviews of Chick by Chick-fil-A, Inc., rated 3.50/5 from 33 ratings. - Source: https://appshunter.io/ios/app/chick-fil-a-canada/id6673919737/reviews - App overview in markdown: https://appshunter.io/ios/app/chick-fil-a-canada/id6673919737.md - Rating breakdown: 5★ 16 · 4★ 3 · 3★ 4 · 2★ 2 · 1★ 8 ## Newest reviews (8 of 28) ### 3/5 — Indoor counter option request *2026-08-20* Also want to see an indoor counter option for the app similar to other restaurants. I'm writing this from inside a Canada restaurant that is open but is inaccurately marked closed, so I couldn't earn points today. ### 3/5 — payment issue *2026-07-02* Hi, I’m having trouble making a payment in the app. It used to work before, but suddenly none of my payments are going through. I’ve tried all of the cards I have, but they all fail, so I think there might be a bug with the app. **Developer response:** Hi there! Please call Chick-fil-A CARES at 1-866-232-4020 to be connected with the right people. ### 3/5 — need dine in option *2026-05-28* need dine in option **Developer response:** Hi there. We appreciate you taking time to share your thoughts with us. Your feedback will help as we continue to make future updates to the app. ### 3/5 — Confused *2026-02-24* App looks fine but I'm not sure why this can't be used in-store. I don't see a barcode or anything. Useless for me since I don't order ahead. **Developer response:** Hi there. We appreciate you taking time to share your thoughts with us. Your feedback will help as we continue to make future updates to the app. ### 3/5 — Please update your app *2026-02-14* The app doesn’t take my payment. It doesn’t have a barcode either. How can customers get the rewards I wonder? So please at least add a barcode for the membership and they can claim the rewards! Thank you! **Developer response:** Hi there. We appreciate you taking time to share your thoughts with us. Your feedback will help as we continue to make future updates to the app. ### 3/5 — No qr codes *2025-11-18* I wanted to transfer my Chick-fil-A card to the app, but they have no option to do that. Having an app with no QR code in 2025 is kind of lazy. The app feels like it was made in 2015. I have no complaints about the other features just about the QR code. **Developer response:** Hi there. We appreciate you taking time to share your thoughts with us. Your feedback will help as we continue to make future updates to the app. ### 2/5 — Please let us save our payment methods!! *2025-10-15* I’m getting so tired of having to put in my card every single time I want to order from the app. The website saves the payment info, I don’t know why the app doesn’t?? It’s so irritating. Also you are forced to use the app if you want rewards so if I were to order through the same account but from the website, no points no nothing. Please fix this!!!!!! **Developer response:** Rewards earned can be redeemed for menu items! You can find more details on our website: chick-fil-a.ca/app. ### 3/5 — Email login not available *2025-09-15* There are only two login methods available: Google Account or Apple ID. Email login is not available ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible user experience - bring back website ordering! *2026-08-18* It is extremely anti-consumer that chik-fil-A completely removed option for place a pick up order in store, it directing to downloading app, forcing customer to download app just to place a simple food order is a terrible design choice. You want to push your APP I get it, but clearly your digital team are tards, this can only make us hate your APP. Restricting basic website functionality to force app download is greedy and inconvenient. Fire your digital team thank you! ### 1/5 — Lost Points *2026-07-25* I lost my points when they changed their authentication method. I was logging in via email before and was accumulating points on my orders. Once they changed to logging in using Apple or Google, all points were lost. Emailed their support a couple of times, but no response. **Developer response:** Hi there! Please call Chick-fil-A CARES at 1-866-232-4020 to be connected with the right people. ### 1/5 — Payment Does Not Work *2025-12-16* Despite entering my credit card details correctly, it would not submit. And the app has no back up like Apple Pay or Pay Pal **Developer response:** Hi there. We appreciate you taking time to share your thoughts with us. Your feedback will help as we continue to make future updates to the app. ### 1/5 — Don’t like how email login is not available. Forces you to create account using Google or Apple *2025-11-06* Need more account creation options! **Developer response:** Hi there. We appreciate you taking time to share your thoughts with us. Your feedback will help as we continue to make future updates to the app. ### 1/5 — Only one store available? *2025-09-23* It’s been one store only for months, when can I use it for other stores? **Developer response:** Hi there, thanks for sharing your feedback with us. We’re pleased to share the Chick-fil-A Canada App is now available for use at all restaurants in Canada. We look forward to serving you soon! ### 1/5 — Need to add more locations *2025-07-28, version 2025.1.2* It looks like this app is still being developed? But there is only 1 location available on the app. Please add the Oshawa locations, we are missing out on the points. ### 2/5 — Does Not Work Ever *2026-08-20* So I initially tried to place an order using this app 3 weeks ago, and today I’m having the same issue. It adds the items to the bag without no problems but for some reason adding sauce, adding single use items and checking out is absolutely impossible. Every single time. This is AFTER uninstalling and reinstalling the app to ensure that I have the most updated version. It’s tiring, annoying and dissuades me from even going to Chik fil A, because now I can’t benefit from using the app to earn rewards points. ### 2/5 — Not available in store has to be mobile only *2026-08-01* Defeats the purpose of **Developer response:** Hi there! Please call Chick-fil-A CARES at 1-866-232-4020 to be connected with the right people. ### 2/5 — App no longer working *2026-06-25* The app is no longer working properly since the June update. Giving strange ways to sign in. **Developer response:** Hi there! Please call Chick-fil-A CARES at 1-866-232-4020 to be connected with the right people. ### 2/5 — No option for drive thru *2026-04-01* Why is there no option to pick up your order from drive thru? **Developer response:** Hi there. We appreciate you taking time to share your thoughts with us. Your feedback will help as we continue to make future updates to the app. ## Most praised reviews (10 highest-rated) ### 5/5 — Chick Fila *2026-06-07* Eat Mor Chikin 🐔 **Developer response:** It's chicken time! 🙌 ### 5/5 — Chic Fil A’s app is revolutionary *2025-09-13, version 2025.2.0* Chic fil a’s app is the best piece of technology I’ve ever layed eyes on. ### 5/5 — FOOD *2025-09-03, version 2025.2.0* Buns ### 5/5 — Love the app *2025-08-01, version 2025.1.3* Love the functionality of the app. Understand it’s only at one location but looking forward to its launch at all restaurants ### 5/5 — Good place for chicken burgers *2025-07-31, version 2025.1.3* Nice and clean restaurant with friendly and welcoming staff. Chicken burgers is their focus and it is done well. Would love to see the Chik-fil-a sauce added to the burgers as an option. The Chocolate milkshake was absolutely delicious. ### 5/5 — App *2025-07-31, version 2025.1.3* Good app! ### 5/5 — Great *2025-07-23, version 2025.1.2* Great app and great staff with delicious food ### 4/5 — Let us save payment methods *2026-02-27* It gets annoying as a regular customer **Developer response:** Hi there. We appreciate you taking time to share your thoughts with us. Your feedback will help as we continue to make future updates to the app. ### 4/5 — Dine In Option in App *2025-11-30* It would be most helpful to add a Dine in Option to the app in addition to the carry out option. **Developer response:** Hi there. We appreciate you taking time to share your thoughts with us. Your feedback will help as we continue to make future updates to the app. ### 4/5 — Only one location so far *2025-08-14, version 2025.1.6* This was my mistake. I was feeling for some food so I ordered on line because there was a really long line. When I ordered I didn’t realized that there was only one location. The chick-fil-a at don mills. I was in the plaza near “Vaughan” mills. I assumed that they made a typo or something so I ordered to don mills only to realize that they didn’t make a typo and that don mills did actually exist. I realized when it said north York on the online order. I called customer service and the said they will send me a email and refund me within 48 hours so now I’m just waiting. The people are really nice though. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*