# Chick-fil-A — user reviews > 2,489 indexed App Store user reviews of Chick by Chick-fil-A, Inc., rated 4.90/5 from 4,176,868 ratings. - Source: https://appshunter.io/ios/app/chick-fil-a/id488818252/reviews - App overview in markdown: https://appshunter.io/ios/app/chick-fil-a/id488818252.md - Rating breakdown: 5★ 4,005,904 · 4★ 118,171 · 3★ 22,745 · 2★ 8,017 · 1★ 22,031 ## What do users think of Chick? Overall sentiment: neutral **Pros** - 🚀 Easy to use - 🚀 Convenient mobile ordering - 👍 Rewards program - 🚀 Fast service - 👍 Customization options **Cons** - 🐛 App glitches and bugs - 🔒 Security issues - 👎 Complicated rewards redemption process - 👎 Limited payment options - 👎 Inconsistent experience across locations **Commonly reported bugs** - Orders not being received by restaurants - App crashing or freezing - Incorrect order fulfillment - Rewards not being properly applied - Location tracking issues **Most requested features** - Allow combining payment methods - Improve rewards program - Add more customization options - Enhance location-based features - Improve order tracking and status updates ## Newest reviews (11 of 2,489) ### 3/5 — 11:30 not a long line but a long wait outside *2026-08-22, version 2025.20.0* The food is great! The drinks are awesome. The wait is too long. I went early-11:30 so I would beat the rush. I pulled right up in the drive thru and gave my order. I thought, great. When I pulled up there was only one line where you could pick up your food. I had to wait a long time. I was late to work because of it. Only one person was giving the orders to customers. Why? So slow ### 5/5 — I LOVE CHICK FIL A!!!! *2026-08-21, version 2026.15.2* One of the best fast food/food I’ve ever had in the app you can get free rewards and get points to get free stuff and it’s amazing ### 2/5 — Points *2026-08-20, version 2026.15.2* I wish the would give me a heads up that I’m about to lose my points if not redeemed bc I had about 9,000 and now they are all gone. Pretty disappointed ### 5/5 — The best app from the best company! *2026-08-20, version 2026.15.2* This app is a must use. Who wouldn’t want to redeem points for more of God’s chicken? ### 5/5 — Market salad *2026-08-20, version 2026.15.2* Today I show Blade pictures from my seller that I ordered on 18 August it was the core of the salad at the bottom. There was only four strawberries instead of the usual 64 Not too happy he said he’d let the kitchen know this was ordered on at store 02367 ### 5/5 — Always a great experience! *2026-08-20, version 2026.15.2* Everyone we go to chick fil a, my family and I are satisfied. ### 5/5 — CFA Rules *2026-08-20, version 2026.15.2* I am biased. I love chick fil a. The app is good. Mobil orders are great to pass all n00bz in the traditional drive-thru lane. Peace! ### 5/5 — Chik Fil A *2026-08-20, version 2026.15.2* I see chicken, I eat chicken. ### 5/5 — Great service *2026-08-20, version 2026.15.2* Sharlene was so happy and helpful! The positive attitude is way I keep coming back! ### 5/5 — Always on point *2026-08-20, version 2026.15.2* Always on point ### 5/5 — Wonderful service! *2026-08-20, version 2026.15.2* Jae is the best of the best! Always the best customer service ## Most critical reviews (10 lowest-rated) ### 1/5 — my account has not been working for so long *2026-08-24, version 2026.15.2* i've contacted customer support twice and have gotten no help. i don't understand why is refuses to work and why no one has helped me. ### 1/5 — Won’t just place your order if your not next to the store *2026-08-23, version 2026.15.2* Always a wait when I pick up because they wait to make your order until you’re next to or in the store. Defeats the purpose of ordering ahead entirely. ### 1/5 — App doesn’t work most of the time *2026-08-22, version 2026.15.2* The majority of the time the app won’t work when we’re at the restaurant. It won’t scan and or it’ll lose the order completely. ### 1/5 — Let me see menu without starting an order. *2026-08-22, version 2026.15.2* Let me look at the menu with out starting an order. It’s like ordering at the drive though. It’s like they don’t want you to see what they have available. ### 1/5 — Not Great *2026-08-22, version 2026.15.2* Placed an order at 8:55, while the restaurant was still open and I was physically there. The app accepted it but apparently didn’t tell the restaurant to make it. By the time I asked where my order was, they had closed at 9:02. An employee then reached over and touched my phone without asking, and the order was canceled. That’s probably the weirdest part. I didn’t hand her my phone. I showed her the screen and without asking she either canceled it or clicked I was there then it was canceled. If I place an order while I’m at the restaurant, the app should know I’m there and send it to be prepared. This system makes no sense. ### 1/5 — Inconsistent/left me at the ordering screen while taking orders from the other *2026-08-22, version 2026.15.2* The fries are inconsistent never filled always soggy and I just waited 10 minutes at the window to place my order for them to take the other car. We pulled up way after me first. I said hello several times so they knew I was at the window to be ignored ### 1/5 — You can’t order ahead *2026-08-21, version 2026.15.2* I tried the order ahead feature so I can just pick it up and go without waiting. Unfortunately, it’s not quite there yet. You’re probably better off just going there and ordering in person. I saw people in line and in the drive through get priority. Just do that for the fastest service. ### 1/5 — Useless *2026-08-21, version 2026.15.2* Every time I go to pick up my order, they say it just arrived ### 1/5 — Won’t take my cards on the app *2026-08-20, version 2026.15.2* They did not take my card on the app I was trying to order on the app and it did not work it said sorry having trouble serving you trying to do a pick up order but it did not take my card they need to get the app fix ### 1/5 — Evil place *2026-08-19, version 2026.15.2* No deals or discounts like other companies ## Most praised reviews (10 highest-rated) ### 5/5 — Food *2026-08-23, version 2026.15.2* Food yummi 🤤 ### 5/5 — Thank You *2026-08-23, version 2026.15.2* Great service! ### 5/5 — Best app *2026-08-23, version 2026.15.2* How could u not love getting gifts for spending money ### 5/5 — Autism friendly *2026-08-23, version 2026.15.2* My little on the spectrum. We go to this location daily, sometimes multiple times a day due to her current sensory needs and special interests. I have never had a bad experience at chick fil a, in fact, the inviting staff and holiday lights were part of how I convinced my kiddo to eat chicken.. The staff is outstanding and are great at building a rapport that as an autism mom, I love bringing my kiddo. My parents also speak very highly of Chik Fil A and frequent it often. Long story short, this is always our go to family friendly spot where we always have great customer service and top tier food! This location also holds stellar events that have always been very accommodating and well planned to accommodate and include all kiddos! Thank you! ### 5/5 — I love this app *2026-08-22, version 2026.15.2* I have absolutely no problem with this app like I do the other fast food apps. I cannot think of one complaint about Chick fil A mobile app. Thanks you Chick fil A for not putting restrictions on how we can use our earned points. #JESUSCHRIST ### 5/5 — Weekly go to *2026-08-22, version 2026.15.2* That’s all I have to say lol God bless y’all my family and I love yall ! ### 5/5 — Best fast food app ever *2026-08-22, version 2026.15.2* Works so well and is so intuitive, and fantastic rewards! Love Chik fil a ### 5/5 — My survey *2026-08-21, version 2026.15.2* Favorite restaurant to eat at with my friends ### 5/5 — CHICKKK *2026-08-21, version 2026.15.2* Love ChickFilA! ### 5/5 — Great app *2026-08-21, version 2026.15.2* App is very easy to navigate through and to use your points once you’re familiar with it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*