# Chicken Cottage UK Loyalty — user reviews > 25 indexed App Store user reviews of Chicken Cottage UK Loyalty by Slerp, rated 5.00/5 from 1 ratings. - Source: https://appshunter.io/ios/app/chicken-cottage-uk-loyalty/id1620956162/reviews - App overview in markdown: https://appshunter.io/ios/app/chicken-cottage-uk-loyalty/id1620956162.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0 ## Newest reviews (5 of 25) ### 2/5 — Can’t redeem loyalty rewards. *2025-01-09, version 5.5.1* Redeem online just sends you back to the order page, redeem in store opens a QR scanner but the staff don’t know what to do with it. ### 2/5 — Unable to order *2023-11-30, version 5.0.1* I’ve been unable to order through the app recently because an error with the required uk phone number which keeps showing error. ### 1/5 — Fraudulent *2022-10-07, version 1.0.4* Don’t use this app it’s fraudulent as chicken cottage claim that they don’t use this app ### 1/5 — Robbery *2022-09-24, version 1.0.4* I ordered from the app to the slough location and they took my money but refused to make me my food! ### 2/5 — Free fillet burger!!! *2022-07-11, version 1.0.3* It does not clearly state what is eligible for a free fillet burger which is frustrating because u would think common curtesy to state that so it’s clear to your customers 🥺 ## Most critical reviews (10 lowest-rated) ### 1/5 — Rubbish App *2026-04-15, version 5.9.60* I’ve been ordering from 2 other deliver food app and they always deliver within expected delivery time. But this app is the worst. NEVER USE THIS APP! Been waiting from my order if I did phone them they will not deliver my order! Unacceptable! If I can put 0 star I will. ### 1/5 — 2 stars probably generous *2025-07-12, version 5.8.0* The app is clunky and poorly presented. Worst of all though is that the loyalty scheme is a sham. I tried redeeming a reward with “redeem online” and it took me to the ordering section…but guess what? No reward. I tried adding the reward to the basket but it just charged me the usual price. My advice…forget it. ### 1/5 — Terrible *2025-04-21, version 5.7.0* Placed an order on the app went to collect the man said they didn’t have my order after an hour of waiting he finally made it ### 1/5 — App stopped working with latest update *2024-08-29, version 5.4.4* App has stopped working with latest update. When launching, its just frozen on the logo. Using iphone 14 pro max on ios 17.6.1 ### 1/5 — Unsatisfactory *2024-05-23, version 5.4.0* First time visiting the new franchise in Carnoustie. Very disappointed with the flavours and quality of the chicken, bones in my chicken fillet and two items missing. The sweetcorn was dry and had two areas completely devoid of corn, the fries were poor too. I’ll not return… ### 1/5 — Scammers *2024-02-10, version 5.2.9* I made an order to collect ASAP and was immediately charged. The status of the order never changed to accepted or done so after +1hr waiting I went to check and collect. The people at the restaurant had no order received and said the app was not working properly (funny that it charges properly) I had to make a new order and pay again. The restaurant could not refund me from the previous order through the app and said I should try contacting Customer Services. No reply from them also. Don’t use the app. It does not work, charges your card and the prices are higher than at the shop. Scammers! ### 1/5 — Just go with Deliveroo *2023-11-06, version 4.5.5* Literally no point in this app as after 20:30 they turn it off so no deliveries available after that time. Your food is great but if you cancel it just to get Deliveroo orders what’s the point in your app? ### 1/5 — Please try fix *2023-06-07, version 4.2.3* I can order on justeat but tried the app and it’s saying something about my geo location not found 🤷🏻‍♂️ ### 1/5 — Fraudulent *2022-12-16, version 4.1.2* Ordered food , took money and never delivered. Don’t use this app ### 1/5 — Fillet burger *2022-12-11, version 4.1.2* It’s crap I have 7 stamps when ever I make a Order I cannot add free fillet burger don’t know why? ## Most praised reviews (10 highest-rated) ### 5/5 — Hemel Hampstead chicken cottage *2025-12-21, version 5.8.0* I come here all the time the staff are lovely. I’ve always got a smile in my face and they serve the best chicken in Hemel Hempstead, is a friendly os Is it easy to use thank you this is my favourite place and I always come here ### 5/5 — Really good *2025-06-26, version 5.7.3* I have had a few times when ordering at busy times the store hasn’t accepted the order. When this happens I just call up and they accept the order and food is generally ready to collect within 15/20 mins and hot! Really recommend especially with the loyalty program they have, stands them out from the other franchises in the market!!!’ ### 5/5 — Excellent *2025-02-15, version 5.5.5* I’ve just placed an online order from the branch in my local area and it was delicious couldn’t fault it in any way my partner said it’s now its favourite place to order from ### 5/5 — Very good *2024-04-23, version 5.3.4* Keep up the great work !! ### 5/5 — Life made easy! *2023-02-09, version 4.1.6* I love Chicken Cottage. Ordering from Streatham Hill delivery and food arrives piping hot and delicious. Download the app, sign-in and earn your free fillet burger! ### 5/5 — Great loyalty scheme *2023-02-09, version 4.1.6* Really easy to use ### 5/5 — Outstanding!!!! *2022-11-03, version 4.1.0* The food was delicious and never cold. The service was absolute amazing from slough and Langley chicken cottage. ### 3/5 — Cant track orders *2023-08-30, version 4.3.2* Cant track orders. Would like to know where our order is. Also how do you cancel on the app? You cant. ### 2/5 — 2 stars probably generous *2026-05-23, version 6.0.10* The app is clunky and poorly presented. Worst of all though is that the loyalty scheme is a sham. I tried redeeming a reward with “redeem online” and it took me to the ordering section…but guess what? No reward. I tried adding the reward to the basket but it just charged me the usual price. My advice…forget it. ### 2/5 — App is a mess *2025-08-13, version 5.8.0* This app has been working ok but every so often it just doesn’t play ball. I am trying to get my well earned box meal reward and it just keeps stating that server response error inserting code or whatever that is. Please fix this. Cannot claim rewards because of this --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-19.*