# Child Support Mobile > Mobile child support management for Illinois DCSS users. (iPhone/iPad app by MAXIMUS, Inc.) - Source: https://appshunter.io/ios/app/child-support-mobile/id657877769 (this page in markdown: same URL + `.md`) - Developer: [MAXIMUS, Inc](https://appshunter.io/developer/510310528) - Category: Business - Price: Free - Rating: 1.00/5 from 34 App Store ratings · 72 written reviews indexed - Age rating: 4+ - Requires: iOS 13.0 · 18 MB - Languages: American English - Released: 2013-06-11 - Data updated: 2026-07-28 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/child-support-mobile/id657877769/reviews.md ## What is Child Support Mobile? *Please note: This app only works for the following child support program: • Illinois – Statewide DCSS (only parents who have had a modification review on their court order since February 23, 2013) This app simplifies the child support process for parents by connecting them with their local office through messaging, case updates, and important information. The app currently supports Illinois DCSS. Key features: • Monitor your modification status • Request a modification • Send and receive secure messages • Request a call from a child support specialist • Manage multiple child support cases We will be adding more MAXIMUS-operated child support offices in the future. Your local office will let you know when the app is available in your area. ## Key features - Monitor modification status - Request modification - Secure messaging - Request specialist call - Manage multiple cases ## Recent user reviews (10 of 72) All indexed reviews: https://appshunter.io/ios/app/child-support-mobile/id657877769/reviews.md ### 1/5 — Hot garbage *2025-11-25, version 3.2.4* Absolutely atrocious app. I have had to reset my pin countless times. It will work once and then never again unless I reregister. For an app that the state recommends using to track modification review status it should be a lot better but we are taking about the state of Illinois. I’m not sure the app could get any worse. Better off calling the modification phone line instead because you will get nowhere with app. It deserves zero stars!!! ### 1/5 — Terrible App *2025-08-05, version 3.2.4* Can log in once and that’s it after multiple resets and even deleting the app. ### 1/5 — I have to register each time *2025-03-14, version 3.2.4* I have to register every time I want to login. Just now I registered, confirmed my pin, closed the app, reopened the app, input my pin, and was immediately locked out for too many failed attempts. Even if I’m able to get into the app, the description of where you’re at in the modification process is vague enough as to be almost useless. ### 1/5 — Inability to login after the first try *2024-10-17, version 3.2.4* You can’t login after your initial login. So many errors. I deleted and redownloaded still still no luck. ### 1/5 — Pointless *2024-08-14, version 3.2.4* This app doesn’t work. ### 1/5 — What’s the point?? *2024-03-19, version 3.2.4* I don’t know anymore with the app than I did without it. It doesn’t work. Thanks for nothing. ### 1/5 — This app is broken and does not work! *2023-10-23, version 3.2.4* This is the app that the state of Illinois recommends you use in order to keep track of your child support modification request. As many other people have reviewed, you can’t log in this app. Every time I input my information, it gives me an error code. It’s really a shame that Illinois would recommend this app especially, after hundreds of people have complained on other online forums. They seem committed to not fixing their app. This is possibly one of the most broken apps I have ever seen. lord knows I can’t say “used” because that would imply that the app is usable. I’m convinced that this app is just for show. The developers know that this app does not work. This app is nothing more than a ploy to make it look like they are doing their jobs, and to justify not hiring people. ### 1/5 — APP DOES NOT WORK *2023-07-26, version 3.2.4* This app doesn’t work. I already have an account set up but it won’t let me log in and if you request troubleshooting, it’ll direct you to call them. DO NOT WASTE YOUR TIME DOWNLOADING THIS! Smh ### 1/5 — Horrible *2023-02-10, version 3.2.4* Do not waste your time. You can only log in once. Your pin never works and it makes you register more than once and sooner or later you just can’t log in. ### 1/5 — Horrible app - they should be embarrassed *2023-01-22, version 3.2.4* If you’re lucky, you’ll be able to log in to the app one time to see the status. After that, it will not work. I tried deleting and downloading it again like another reviewer mentioned. It turns out there’s no option to login using an existing account. It only allows for creating a new account. Obviously this is not an option if you already created one and you’ll get an error. If you select “troubleshooting” it will just direct you to call IL DHS who will direct you to contact Maximus. With the number of parents either paying or receiving child support, there’s no excuse for not having a functional app. If you would like a one time chance to see which phase of review your case is in, this is the app for you. By the way, the app doesn’t give any information about what the other phases entail, so it is hard to know what to expect based on the information. ## Frequently asked questions about Child Support Mobile ### What does the Child Support Mobile app do? This app simplifies child support management for parents. It allows users to connect with their local child support office, monitor case updates, send secure messages, and request services like modification reviews or calls from specialists. ### Which child support programs does this app support? Currently, the app exclusively supports the Illinois Statewide DCSS program. It is specifically for parents who have had a modification review on their court order since February 23, 2013. More MAXIMUS-operated offices will be added in the future. ### Is there a cost to use the Child Support Mobile app? Based on the provided information, the app is free to download and use. There are no mentions of in-app purchases or subscription fees. ### How can I manage my child support cases with this app? The app allows you to manage multiple child support cases within the supported Illinois DCSS program. You can monitor the status of modifications, request new modifications, and communicate securely with child support specialists. ### What are the key features for communication? The app offers secure messaging to send and receive messages with your local child support office. You can also request a call from a child support specialist directly through the app for assistance. ## Version history (last 5 releases) ### 3.2.4 — 2022-08-02 Bug fix for PIN screen and minor optimizations. ### 3.2.3 — 2022-02-23 Performance improvements ### 3.2.2 — 2022-02-22 Modification step information, push notifications, improved performance. ### 3.2.1 — 2021-06-07 Performance updates ### 3.2 — 2021-05-27 Performance enhancements. ## More apps by MAXIMUS, Inc - [MAXIMUS New Hire Reporting](https://appshunter.io/ios/app/maximus-new-hire-reporting/id1218353385) - [Aidvantage](https://appshunter.io/ios/app/aidvantage/id1596166088) - [Maximus Events](https://appshunter.io/ios/app/maximus-events/id6747172943) All apps by MAXIMUS, Inc: https://appshunter.io/developer/510310528 ## Related topics [maximus child support](https://appshunter.io/ios/topics/maximus-child-support) · [expertpay](https://appshunter.io/ios/topics/expertpay) · [child support app california](https://appshunter.io/ios/topics/child-support-app-california) · [hra child support](https://appshunter.io/ios/topics/hra-child-support) · [child support app nyc](https://appshunter.io/ios/topics/child-support-app-nyc) · [maximus](https://appshunter.io/ios/topics/maximus) · [nyc hra child support](https://appshunter.io/ios/topics/nyc-hra-child-support) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-28.*